A groundbreaking legal tech startup in London is seeking a Product Data Analyst to enhance product development through rigorous data analysis. This role entails partnering with Product, Engineering, and Design teams to analyze user behavior and drive data-informed improvements. The ideal candidate possesses strong SQL skills, experience with A/B testing, and a passion for data analytics. Join a vibrant team committed to leveraging data to shape the future of legal accessibility.
Dec 13, 2025
Full time
A groundbreaking legal tech startup in London is seeking a Product Data Analyst to enhance product development through rigorous data analysis. This role entails partnering with Product, Engineering, and Design teams to analyze user behavior and drive data-informed improvements. The ideal candidate possesses strong SQL skills, experience with A/B testing, and a passion for data analytics. Join a vibrant team committed to leveraging data to shape the future of legal accessibility.
Salary: £60,000-£80,000+ share options Location: London/Hybrid - 2 days per week onsite About Lawhive We're on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent. We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. Data at Lawhive The Data team partners across Product, Marketing, Finance, Engineering, Operations and AI to build a strong analytics foundation and help Lawhive make smarter, data-informed decisions. We support the organisation by improving visibility, shaping the roadmap, enabling experimentation and deepening our understanding of user behaviour. Over the next 12 months, we're focused on: Owning and scaling our data platform Supporting acquisitions with robust data and insights Expanding our reporting capabilities, including exploring the use of AI agents to enhance analytics workflows Building scalable product analytics and experimentation practices About This Role We're a fast-growing startup looking for a Product Data Analyst to help us build world-class products through rigorous data analysis and experimentation. You will be a key member of our data and analytics team, partnering closely with Product, Engineering, and Design to understand how users interact with our platform and drive measurable improvements to the customer experience. You will have ownership over product analytics, working with our modern data stack (BigQuery, dbt, Hex) to build data models, design experiments, and surface insights that shape our product roadmap. Your work will directly influence what we build, how we prioritise, and how we measure success. This is a unique opportunity for someone who loves digging into user behaviour, designing rigorous A/B tests, and translating findings into actionable product recommendations. You will be joining a small but growing data and analytics team that values creativity, continuous improvement, and the autonomy to explore new approaches to making the most of our data. Partner with Product Managers, Designers, and Engineers to define success metrics for new features and initiatives, translating product strategy into measurable KPIs. Analyse user behaviour across the product to understand engagement patterns, feature adoption, retention drivers, and friction points in the user journey. Proactively identify trends, anomalies, and emerging patterns in product data. Design, implement, and analyse A/B tests and other controlled experiments to evaluate feature changes, ensuring statistical rigour and clear interpretation of results. Build and maintain product analytics dashboards and self-serve reporting tools that give stakeholders real-time visibility into product performance. Develop and maintain core data models in dbt that serve as a single source of truth for product metrics, ensuring consistency across teams. Partner with Engineering to ensure robust event tracking and instrumentation, defining tracking plans and validating data quality for new feature launches. Size opportunities and inform the product roadmap by quantifying the potential impact of proposed features and improvements. Champion a culture of experimentation by helping teams develop hypotheses, structure tests, and interpret results to drive iterative product development. Work with tools across the product analytics ecosystem, including PostHog, and collaborate on tagging strategies with Google Tag Manager. Analyse the performance and usage of AI-powered features, including LLM-based tools, to understand user adoption, identify failure modes, and measure impact on key product outcomes. Partner with the AI team to define evaluation metrics for model performance, helping to establish feedback loops between product usage data and model improvement efforts. Design and analyse experiments to test AI feature variants, prompt strategies, or model changes, ensuring we can measure both user experience and output quality. What You'll Bring 3-5+ years in a product analytics, data analytics, or data science role, ideally within a product-led organisation. Strong proficiency with SQL for complex data querying and manipulation. Solid understanding of A/B testing methodology, including experiment design, sample size calculations, statistical significance, and common pitfalls. Experience working with event-based product analytics data and familiarity with tools like PostHog, Amplitude, Mixpanel, or similar. Exceptional attention to detail and rigour in how you approach analysis and data validation. Strong communication skills with the ability to distil complex findings into clear, actionable recommendations for both technical and non-technical audiences. Comfort with ambiguity and the ability to structure analytical problems independently. Proven ability to thrive in a fast-paced, high-growth environment where priorities can shift. Proficiency with BI and reporting tools such as Hex, Tableau, Looker, or similar. Interview process Introductory call with our Talent team 1:1 with your hiring manager Technical interview / practical skills assessment Values interview with one of our Founders We offer! Benefits Meaningful early-stage equity at one of Europe's fastest growing startups ️ 33 days' annual leave (25 + bank holidays) plus your birthday off Pension contribution via Nest 20% off legal fees through Lawhive Top-spec Macbook ️ Regular team building activities and socials! Diversity at Lawhive At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we're always working hard to ensure we build a diverse, inclusive team. We're not yet where we want to be but as we scale we'll only ever increase the focus we apply to this.
Dec 13, 2025
Full time
Salary: £60,000-£80,000+ share options Location: London/Hybrid - 2 days per week onsite About Lawhive We're on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent. We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. Data at Lawhive The Data team partners across Product, Marketing, Finance, Engineering, Operations and AI to build a strong analytics foundation and help Lawhive make smarter, data-informed decisions. We support the organisation by improving visibility, shaping the roadmap, enabling experimentation and deepening our understanding of user behaviour. Over the next 12 months, we're focused on: Owning and scaling our data platform Supporting acquisitions with robust data and insights Expanding our reporting capabilities, including exploring the use of AI agents to enhance analytics workflows Building scalable product analytics and experimentation practices About This Role We're a fast-growing startup looking for a Product Data Analyst to help us build world-class products through rigorous data analysis and experimentation. You will be a key member of our data and analytics team, partnering closely with Product, Engineering, and Design to understand how users interact with our platform and drive measurable improvements to the customer experience. You will have ownership over product analytics, working with our modern data stack (BigQuery, dbt, Hex) to build data models, design experiments, and surface insights that shape our product roadmap. Your work will directly influence what we build, how we prioritise, and how we measure success. This is a unique opportunity for someone who loves digging into user behaviour, designing rigorous A/B tests, and translating findings into actionable product recommendations. You will be joining a small but growing data and analytics team that values creativity, continuous improvement, and the autonomy to explore new approaches to making the most of our data. Partner with Product Managers, Designers, and Engineers to define success metrics for new features and initiatives, translating product strategy into measurable KPIs. Analyse user behaviour across the product to understand engagement patterns, feature adoption, retention drivers, and friction points in the user journey. Proactively identify trends, anomalies, and emerging patterns in product data. Design, implement, and analyse A/B tests and other controlled experiments to evaluate feature changes, ensuring statistical rigour and clear interpretation of results. Build and maintain product analytics dashboards and self-serve reporting tools that give stakeholders real-time visibility into product performance. Develop and maintain core data models in dbt that serve as a single source of truth for product metrics, ensuring consistency across teams. Partner with Engineering to ensure robust event tracking and instrumentation, defining tracking plans and validating data quality for new feature launches. Size opportunities and inform the product roadmap by quantifying the potential impact of proposed features and improvements. Champion a culture of experimentation by helping teams develop hypotheses, structure tests, and interpret results to drive iterative product development. Work with tools across the product analytics ecosystem, including PostHog, and collaborate on tagging strategies with Google Tag Manager. Analyse the performance and usage of AI-powered features, including LLM-based tools, to understand user adoption, identify failure modes, and measure impact on key product outcomes. Partner with the AI team to define evaluation metrics for model performance, helping to establish feedback loops between product usage data and model improvement efforts. Design and analyse experiments to test AI feature variants, prompt strategies, or model changes, ensuring we can measure both user experience and output quality. What You'll Bring 3-5+ years in a product analytics, data analytics, or data science role, ideally within a product-led organisation. Strong proficiency with SQL for complex data querying and manipulation. Solid understanding of A/B testing methodology, including experiment design, sample size calculations, statistical significance, and common pitfalls. Experience working with event-based product analytics data and familiarity with tools like PostHog, Amplitude, Mixpanel, or similar. Exceptional attention to detail and rigour in how you approach analysis and data validation. Strong communication skills with the ability to distil complex findings into clear, actionable recommendations for both technical and non-technical audiences. Comfort with ambiguity and the ability to structure analytical problems independently. Proven ability to thrive in a fast-paced, high-growth environment where priorities can shift. Proficiency with BI and reporting tools such as Hex, Tableau, Looker, or similar. Interview process Introductory call with our Talent team 1:1 with your hiring manager Technical interview / practical skills assessment Values interview with one of our Founders We offer! Benefits Meaningful early-stage equity at one of Europe's fastest growing startups ️ 33 days' annual leave (25 + bank holidays) plus your birthday off Pension contribution via Nest 20% off legal fees through Lawhive Top-spec Macbook ️ Regular team building activities and socials! Diversity at Lawhive At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we're always working hard to ensure we build a diverse, inclusive team. We're not yet where we want to be but as we scale we'll only ever increase the focus we apply to this.
Head of Risk & Compliance Salary: £130,000-£160,000 + share options Location: London/Hybrid - 2-3 days per week onsite About Lawhive Our mission is to make the law accessible to everyone. The legal industry is built on technology and process that hasn't been updated in hundreds of years - that's why we've reinvented the entire model from the ground-up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law. We're backed by top-tier investors including Google Ventures, Balderton Capital and TQ Ventures and in December 2024 we secured $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. We're headquartered in London and in 2025 successfully launched in the US and we're just getting started. Risk & Compliance at Lawhive We are both one of Europe's fastest-growth tech start-ups and an ABS with multiple regulated law firms within our network that provide legal services to customers to help improve access to justice. As a result we have to support our extensive (and ever-growing) network of consultant lawyers spread all over the UK with their compliance needs and ensure that Lawhive's clients receive the highest quality of legal advice. In order to do this we need a market-leading and future-proof risk and compliance function capable of managing multiple competing priorities daily, providing robust strategic advice to the business and ensuring that all our regulatory requirements are met through our novel and tech-native approach to providing legal services. We have a small, high-performing team currently at Lawhive and are looking to scale our team and their output to further enable and fast-track our growth. The Role As Head of Risk & Compliance, you will serve as the dedicated go-to compliance authority within the business, working directly under the COLP/COFA. Your mission is to execute on the group compliance strategy, embed a robust compliance framework, and ensure that all day-to-day compliance functions run smoothly. This is a pivotal role for a highly capable compliance professional with the ambition and potential to grow into Group Head of Compliance as we scale. What You'll Do: Framework & Policy Execution: Translate group strategy into practical processes, controls and guidance Team Management & Development: Directly lead and mentor Compliance Operatives both for Lawhive Legal and our newly acquired firm, Woodstock Legal Services, managing workloads and quality-assuring outputs Operational Oversight: Oversee all BAU compliance functions (AML, conflicts, data protection, etc.) and act as the first line of escalation from the Operative Monitoring & QA: Conduct regular file reviews and spot checks; report key findings and risks to the business Advisory & Support: Serve as a trusted, solutions-focused compliance advisor to lawyers and business leaders Help to develop and shape cutting-edge AI tools built in-house to optimise and deliver compliance support to our businesses in a timely and professional manner What You'll Bring Someone who'll come in and establish themselves as the go-to person for compliance across the Lawhive group, and who enjoys building and scaling a team and putting their own stamp on it while executing on company-led strategy. You'll need a genuine passion to build a career in risk and compliance with strong demonstrated experience working within highly regulated environments and proven experience building and managing teams. We need someone ambitious, with the drive to grow into a Group Head of Compliance role and actively contribute towards Lawhive's global ambitions. Requirements: Experience: 5+ years in a SRA-regulated law firm with proven operational compliance experience, ideally with exposure to building or scaling processes Knowledge: Strong generalist knowledge across AML, conflicts, data protection, and SRA Accounts Rules Leadership: Experience or aptitude for supervising/mentoring junior staff. Mindset: Pragmatic, commercial, and autonomous, with a clear appetite to step up into a leadership role as the business grows Nice to Have: Experience working within a remote/hybrid start-up environment Cross jurisdictional/international exposure within the compliance sector Experience working with process building resources such as Airtable, Tally, Slack etc. Interview process Introductory call with our Talent team 1:1 with your hiring manager Technical interview / practical skills assessment Culture-fit interview with one of our Founders focusing on approach to work and alignment with Lawhive's continued growth. We offer! Benefits Meaningful early-stage equity at one of Europe's fastest growing startups ️ 33 days' annual leave (25 + bank holidays) plus your birthday off Pension contribution via Nest 20% off legal fees through Lawhive Top-spec equipment ️ Regular team building activities and socials! Diversity at Lawhive At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we're always working hard to ensure we build a diverse, inclusive team. We're not yet where we want to be but as we scale we'll only ever increase the focus we apply to this.
Dec 12, 2025
Full time
Head of Risk & Compliance Salary: £130,000-£160,000 + share options Location: London/Hybrid - 2-3 days per week onsite About Lawhive Our mission is to make the law accessible to everyone. The legal industry is built on technology and process that hasn't been updated in hundreds of years - that's why we've reinvented the entire model from the ground-up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law. We're backed by top-tier investors including Google Ventures, Balderton Capital and TQ Ventures and in December 2024 we secured $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. We're headquartered in London and in 2025 successfully launched in the US and we're just getting started. Risk & Compliance at Lawhive We are both one of Europe's fastest-growth tech start-ups and an ABS with multiple regulated law firms within our network that provide legal services to customers to help improve access to justice. As a result we have to support our extensive (and ever-growing) network of consultant lawyers spread all over the UK with their compliance needs and ensure that Lawhive's clients receive the highest quality of legal advice. In order to do this we need a market-leading and future-proof risk and compliance function capable of managing multiple competing priorities daily, providing robust strategic advice to the business and ensuring that all our regulatory requirements are met through our novel and tech-native approach to providing legal services. We have a small, high-performing team currently at Lawhive and are looking to scale our team and their output to further enable and fast-track our growth. The Role As Head of Risk & Compliance, you will serve as the dedicated go-to compliance authority within the business, working directly under the COLP/COFA. Your mission is to execute on the group compliance strategy, embed a robust compliance framework, and ensure that all day-to-day compliance functions run smoothly. This is a pivotal role for a highly capable compliance professional with the ambition and potential to grow into Group Head of Compliance as we scale. What You'll Do: Framework & Policy Execution: Translate group strategy into practical processes, controls and guidance Team Management & Development: Directly lead and mentor Compliance Operatives both for Lawhive Legal and our newly acquired firm, Woodstock Legal Services, managing workloads and quality-assuring outputs Operational Oversight: Oversee all BAU compliance functions (AML, conflicts, data protection, etc.) and act as the first line of escalation from the Operative Monitoring & QA: Conduct regular file reviews and spot checks; report key findings and risks to the business Advisory & Support: Serve as a trusted, solutions-focused compliance advisor to lawyers and business leaders Help to develop and shape cutting-edge AI tools built in-house to optimise and deliver compliance support to our businesses in a timely and professional manner What You'll Bring Someone who'll come in and establish themselves as the go-to person for compliance across the Lawhive group, and who enjoys building and scaling a team and putting their own stamp on it while executing on company-led strategy. You'll need a genuine passion to build a career in risk and compliance with strong demonstrated experience working within highly regulated environments and proven experience building and managing teams. We need someone ambitious, with the drive to grow into a Group Head of Compliance role and actively contribute towards Lawhive's global ambitions. Requirements: Experience: 5+ years in a SRA-regulated law firm with proven operational compliance experience, ideally with exposure to building or scaling processes Knowledge: Strong generalist knowledge across AML, conflicts, data protection, and SRA Accounts Rules Leadership: Experience or aptitude for supervising/mentoring junior staff. Mindset: Pragmatic, commercial, and autonomous, with a clear appetite to step up into a leadership role as the business grows Nice to Have: Experience working within a remote/hybrid start-up environment Cross jurisdictional/international exposure within the compliance sector Experience working with process building resources such as Airtable, Tally, Slack etc. Interview process Introductory call with our Talent team 1:1 with your hiring manager Technical interview / practical skills assessment Culture-fit interview with one of our Founders focusing on approach to work and alignment with Lawhive's continued growth. We offer! Benefits Meaningful early-stage equity at one of Europe's fastest growing startups ️ 33 days' annual leave (25 + bank holidays) plus your birthday off Pension contribution via Nest 20% off legal fees through Lawhive Top-spec equipment ️ Regular team building activities and socials! Diversity at Lawhive At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we're always working hard to ensure we build a diverse, inclusive team. We're not yet where we want to be but as we scale we'll only ever increase the focus we apply to this.
Head of Lawyer Success - 12-month FTC (Maternity Cover) Salary: £110,000-£140,000 Location: London/Hybrid - 2-3 days per week onsite Note: It is likely there will be a permanent opportunity beyond the initial period About Lawhive Our mission is to make the law accessible to everyone. The legal industry is built on technology and process that hasn't been updated in hundreds of years - that's why we've reinvented the entire model from the ground-up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law. We're backed by top-tier investors including Google Ventures, Balderton Capital and TQ Ventures and in December 2024 we secured $40M Series A funding to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. We're headquartered in London and in 2025 successfully launched in the US and we're just getting started. Lawyer Success At Lawhive The Lawyer Success team is one of the most critical teams at Lawhive. With over 300 consultant lawyers using our platform daily, the Lawyer Success team ensures things run smoothly. Our AI-native platform enables lawyers to significantly enhance their output, but it's up to our Lawyer Success team to ensure they are getting the most of out of it; from onboarding, to daily usage, to learning new features, and consistently leveling up when it comes to leveraging AI in their day-to-day work . The more effective this team is, the more effective our lawyers can be - so this team is immensely high-impact! About The Role As our Head of Lawyer Success, you will be responsible for managing and developing the team that engages and empowers the lawyers using our platform. This role is both highly strategic and hands on, requiring an innovative thinker who is comfortable building and enhancing scalable programmes from scratch with little guidance. You'll be at the forefront of shaping the lawyer experience within our ecosystem. Key Responsibilities Onboarding Programmes: Continuously optimise lawyer onboarding processes and automation to ensure a seamless experience for new users of our platform and ultimately enable the Lawyer Support team to onboard new Lawyers more efficiently Develop Tools to Support Community Engagement: Build and manage tools that enable your peers to support the Lawyer Success team to actively engage with our community of Lawyers Video & Learning Resources: Develop video tutorials, knowledge base articles and other educational materials to help lawyers maximise the platform's potential Tools & Productivity Enhancements: Collaborate with our Product and Engineering teams to identify and roll out new tools that benefit lawyers on our platform Feedback & Insights: Regularly collect feedback from lawyers and our in house Legal team to refine processes and improve engagement Cross Functional Collaboration: Collaborate across Legal & Customer Operations (Customer Support, Lawyer Support and QA) and the Sales team to drive programmes that reduce churn and increase Lawyer productivity Blue Sky Thinking: Continuously explore and implement new ideas to improve lawyer success and drive adoption of our platform Offboarding Management: Key stakeholder co ordination to ensure an efficient and complete off boarding process which ensures regulatory best practice, prioritises the customer experience and enables Lawhive's strategy Business Development: Build and manage tools to support our Lawyers in furthering and achieving their business development goals, enabling lawyers using the platform to onboard their own client cases and increase exclusivity Assignment and Reassignment: Enabling the incorporation of the assignment of cases to our Lawyers and any necessary reassignment within the Lawyer Success team What You'll Bring To be successful in this role you'll need: 5 7+ years in a customer facing support role, ideally in Customer Success A legal background, either academically or working in the legal industry - it's essential that you have experience working as or with lawyer(s) Impressive team building and management experience - you know what it takes to drive a high performance team Exceptional communicative ability - this person needs to drive the highest standards of communication throughout the team Interview process Introductory call with our Talent team 1:1 with the Senior Director of Legal Operations (your would be manager) Case study presentation interview with two of our team Culture focused final stage with a member of our Executive team We offer! Benefits Meaningful early stage equity at one of Europe's fastest growing startups ️ 33 days' annual leave (25 + bank holidays) plus your birthday off Pension contribution via Nest 20% off legal fees through Lawhive Top spec equipment ️ Regular team building activities and socials! Diversity at Lawhive At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we're always working hard to ensure we build a diverse, inclusive team. We're not yet where we want to be but as we scale we'll only ever increase the focus we apply to this.
Dec 12, 2025
Full time
Head of Lawyer Success - 12-month FTC (Maternity Cover) Salary: £110,000-£140,000 Location: London/Hybrid - 2-3 days per week onsite Note: It is likely there will be a permanent opportunity beyond the initial period About Lawhive Our mission is to make the law accessible to everyone. The legal industry is built on technology and process that hasn't been updated in hundreds of years - that's why we've reinvented the entire model from the ground-up with our own bespoke AI operating system at the core. Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers. Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law. We're backed by top-tier investors including Google Ventures, Balderton Capital and TQ Ventures and in December 2024 we secured $40M Series A funding to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. We're headquartered in London and in 2025 successfully launched in the US and we're just getting started. Lawyer Success At Lawhive The Lawyer Success team is one of the most critical teams at Lawhive. With over 300 consultant lawyers using our platform daily, the Lawyer Success team ensures things run smoothly. Our AI-native platform enables lawyers to significantly enhance their output, but it's up to our Lawyer Success team to ensure they are getting the most of out of it; from onboarding, to daily usage, to learning new features, and consistently leveling up when it comes to leveraging AI in their day-to-day work . The more effective this team is, the more effective our lawyers can be - so this team is immensely high-impact! About The Role As our Head of Lawyer Success, you will be responsible for managing and developing the team that engages and empowers the lawyers using our platform. This role is both highly strategic and hands on, requiring an innovative thinker who is comfortable building and enhancing scalable programmes from scratch with little guidance. You'll be at the forefront of shaping the lawyer experience within our ecosystem. Key Responsibilities Onboarding Programmes: Continuously optimise lawyer onboarding processes and automation to ensure a seamless experience for new users of our platform and ultimately enable the Lawyer Support team to onboard new Lawyers more efficiently Develop Tools to Support Community Engagement: Build and manage tools that enable your peers to support the Lawyer Success team to actively engage with our community of Lawyers Video & Learning Resources: Develop video tutorials, knowledge base articles and other educational materials to help lawyers maximise the platform's potential Tools & Productivity Enhancements: Collaborate with our Product and Engineering teams to identify and roll out new tools that benefit lawyers on our platform Feedback & Insights: Regularly collect feedback from lawyers and our in house Legal team to refine processes and improve engagement Cross Functional Collaboration: Collaborate across Legal & Customer Operations (Customer Support, Lawyer Support and QA) and the Sales team to drive programmes that reduce churn and increase Lawyer productivity Blue Sky Thinking: Continuously explore and implement new ideas to improve lawyer success and drive adoption of our platform Offboarding Management: Key stakeholder co ordination to ensure an efficient and complete off boarding process which ensures regulatory best practice, prioritises the customer experience and enables Lawhive's strategy Business Development: Build and manage tools to support our Lawyers in furthering and achieving their business development goals, enabling lawyers using the platform to onboard their own client cases and increase exclusivity Assignment and Reassignment: Enabling the incorporation of the assignment of cases to our Lawyers and any necessary reassignment within the Lawyer Success team What You'll Bring To be successful in this role you'll need: 5 7+ years in a customer facing support role, ideally in Customer Success A legal background, either academically or working in the legal industry - it's essential that you have experience working as or with lawyer(s) Impressive team building and management experience - you know what it takes to drive a high performance team Exceptional communicative ability - this person needs to drive the highest standards of communication throughout the team Interview process Introductory call with our Talent team 1:1 with the Senior Director of Legal Operations (your would be manager) Case study presentation interview with two of our team Culture focused final stage with a member of our Executive team We offer! Benefits Meaningful early stage equity at one of Europe's fastest growing startups ️ 33 days' annual leave (25 + bank holidays) plus your birthday off Pension contribution via Nest 20% off legal fees through Lawhive Top spec equipment ️ Regular team building activities and socials! Diversity at Lawhive At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we're always working hard to ensure we build a diverse, inclusive team. We're not yet where we want to be but as we scale we'll only ever increase the focus we apply to this.
A tech-driven law firm in London is seeking a Head of Lawyer Success for a 12-month FTC. This strategic role involves managing a team that enhances lawyer engagement with the AI-native platform. Responsibilities include optimizing onboarding, developing educational resources, and collaborating across teams. Ideal candidates will possess 5-7 years in customer support, a legal background, and exceptional communication skills. The position offers a hybrid work model and competitive salary.
Dec 12, 2025
Full time
A tech-driven law firm in London is seeking a Head of Lawyer Success for a 12-month FTC. This strategic role involves managing a team that enhances lawyer engagement with the AI-native platform. Responsibilities include optimizing onboarding, developing educational resources, and collaborating across teams. Ideal candidates will possess 5-7 years in customer support, a legal background, and exceptional communication skills. The position offers a hybrid work model and competitive salary.
A dynamic legal technology firm in London is seeking a Head of Risk & Compliance to lead their compliance efforts. This pivotal role involves executing the compliance strategy, overseeing operations, and mentoring team members. The ideal candidate will have over 5 years of operational compliance experience in an SRA-regulated environment and possess strong leadership skills. With competitive salary and equity options, this position offers significant growth potential as the company expands internationally.
Dec 11, 2025
Full time
A dynamic legal technology firm in London is seeking a Head of Risk & Compliance to lead their compliance efforts. This pivotal role involves executing the compliance strategy, overseeing operations, and mentoring team members. The ideal candidate will have over 5 years of operational compliance experience in an SRA-regulated environment and possess strong leadership skills. With competitive salary and equity options, this position offers significant growth potential as the company expands internationally.
About Lawhive We're on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine-tuned LLM and recently passed the UK's bar exam equivalent. We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital, and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. Are you a conveyancer or residential property solicitor ready for a change and looking to have more control of your career? Lawhive is for you. We're looking for self-motivated legal professionals to join us on a consultant basis with retained work and the freedom to manage and grow your own conveyancing caseload. Why make the move? Work flexibly and from anywhere - set your own hours and work remotely Guaranteed retainer - receive a base retainer with additional earning potential on a structured tiered programme State-of-the-art legal tech platform and CMS - built in-house and powered by AI to save you hours on administrative work and legal research No office politics - just quality work and autonomy Better work-life balance - control your caseload and time Whether you want to top up your income or launch your career as a consultant lawyer with guaranteed income security, we offer the infrastructure and support to make that all happen. Come and join our Hive. Please reach out to to express your interest and for further information. UK Benefits: 34 Holidays (25 days annual leave + your birthday off + bank hols in England) Equity (Share Options) Pension Regular team building activities and socials! 20% off legal fees through Lawhive US Benefits: Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave 401k: Matching contribution up to 2% of salary Equity: Options in Lawhive LTD
Dec 10, 2025
Full time
About Lawhive We're on a mission to make sure everyone has access to the law. Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work. Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society. Our AI lawyer Lawrence is built on top of our own fine-tuned LLM and recently passed the UK's bar exam equivalent. We're backed by some of the top US and UK VC funds including Google Ventures, Balderton Capital, and TQ Ventures. We recently secured a $40M Series A funding round to facilitate international expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. Are you a conveyancer or residential property solicitor ready for a change and looking to have more control of your career? Lawhive is for you. We're looking for self-motivated legal professionals to join us on a consultant basis with retained work and the freedom to manage and grow your own conveyancing caseload. Why make the move? Work flexibly and from anywhere - set your own hours and work remotely Guaranteed retainer - receive a base retainer with additional earning potential on a structured tiered programme State-of-the-art legal tech platform and CMS - built in-house and powered by AI to save you hours on administrative work and legal research No office politics - just quality work and autonomy Better work-life balance - control your caseload and time Whether you want to top up your income or launch your career as a consultant lawyer with guaranteed income security, we offer the infrastructure and support to make that all happen. Come and join our Hive. Please reach out to to express your interest and for further information. UK Benefits: 34 Holidays (25 days annual leave + your birthday off + bank hols in England) Equity (Share Options) Pension Regular team building activities and socials! 20% off legal fees through Lawhive US Benefits: Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave 401k: Matching contribution up to 2% of salary Equity: Options in Lawhive LTD