tailored recruiter ltd

Our client, a fast-growing, Private Equity-backed Property Management business in North London under a new, dynamic management structure and rapid expansion, is actively seeking an experienced Property Manager (minimum 18 months' experience) to deal with existing clientele with typical duties within private housing - at Team Lead level. This role has scope to progression (as business scales up) to Senior Property Manager level. Core responsibilities; Field calls from tenants & councils regarding repairs and maintenance. Assessing repair responsibility, provide repair triage to tenants, investigation of issues & repair resolution. Liaise with clients, councils & contractors to obtain quotes, arrange maintenance and organise access for repairs via phone & email. Provide regular updates to stakeholders throughout the lifecycle of all repairs until resolved. Approving contractor invoices and tracking contractor credit control following repair completion Receive mid-tenancy inspection reports, assess recommended repairs, obtain quotes & negotiate improvements/repairs with clients. Client Relationship Management Provide regular customer care calls / updates to clients & councils, to review the delivery of service and provide feedback to colleagues / senior management team regarding improvements Property Visits: Attend properties (as and where required) to assess serious damage / disrepair & compile reports for clients and councils regarding urgent repairs / advice on relevant steps to undertake repairs Critical Safety Compliance : Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC's and Fire Risk Assessments. NTQs : Receiving notice to quits from clients, acknowledgement of notices, liaising with internal teams to process notices moving to re-lets/returning properties to landlords. KPI Reporting: Reporting on weekly/monthly performance of both individual and team targets. Candidate Profile; Relevant experience in Residential Property Management (18 months+ preferred). Willingness to work onsite, Monday - Friday, 9am - 6pm. Problem-solving skills to resolve issues related to property management through skilled communication. Strong verbal & written communication skills - including over the phone and email A good eye for detail. Punctual, with good time and self- management skills. Strong administration, customer service & relationship building skills.