Treasures Foundation

We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment. Key responsibilities: Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol Act as a keyworker for allocated clients, offering consistent support and engagement Carry out regular welfare checks and monitor clients physical and emotional presentation Support safeguarding practices and report concerns in line with policy Assist with drug and alcohol testing in line with training and procedures Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns. Follow health & safety, infection control, and lone working procedures at all times. Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care. Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox Maintain accurate electronic records and contribute to handovers and team communication Support with practical tasks as required, including maintaining clean and safe communal environments Essential criteria: Experience in a support, care, or people-focused role Strong verbal and communication skills Understanding of safeguarding and willingness to follow safeguarding procedures Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns. Ability to build professional and supportive relationships with vulnerable individuals Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse). Basic computer literacy and confidence using electronic systems Calm, reliable, and compassionate approach, including in challenging situations Willingness and ability to work across different shift patterns, including some weekends, as required by the service Desirable: Experience in mental health, substance use, recovery, or related services Understanding of trauma-informed approaches Experience of key-working or supporting individuals with complex needs Knowledge of detox or recovery pathways Experience liaising with community or statutory services Experience working in a multidisciplinary team We offer: Full training and ongoing development with scope for progression Supportive team environment Regular supervision and reflective practice Opportunity to be part of a new and developing detox service This role requires working shifts, including evenings, weekends, and potentially nights. Enhanced DBS required.

Job Purpose The Area Manager will provide strategic and operational leadership for Treasures Foundation s new ambulatory detox facility and first-stage supported housing service. This role is responsible for ensuring high-quality, trauma-informed support for women experiencing multiple disadvantage, including addiction, abuse, coercive control, poverty, mental health challenges, and involvement with the criminal justice system. The postholder will lead teams, oversee service delivery, ensure regulatory compliance, and drive positive outcomes for women on their recovery journeys. Key Responsibilities Service Leadership & Delivery Lead the day-to-day operations of the ambulatory detox service and supported housing provision. Ensure services are safe, effective, person-centred, and trauma-informed. Embed a strengths-based approach that promotes recovery, independence, and long-term stability. Develop and implement service models, policies, and procedures in line with best practice. Work alongside the drug and alcohol teams who will hold the clinical risk (Our team will provide the support element) Staff Management & Development Recruit, supervise, and support a multidisciplinary team. Provide regular supervision, appraisal, and professional development opportunities. Promote a positive, inclusive, and reflective team culture. Manage performance, absence, and wellbeing of staff. Safeguarding & Risk Management Act as the safeguarding lead for the services. Ensure robust safeguarding practices are implemented and maintained. Oversee risk assessments and risk management processes for residents and service users. Respond effectively to incidents and ensure learning is embedded. Partnership Working Build and maintain strong relationships with external partners including health services, substance misuse services, criminal justice agencies, and local authorities. Represent Treasures Foundation in multi-agency meetings and forums. Support pathways into and out of services to ensure continuity of care. Compliance & Quality Assurance Ensure services meet all regulatory and contractual requirements. Monitor service performance, outcomes, and quality standards. Lead inspections, audits, and reporting processes. Maintain accurate records and data in line with GDPR and organisational policies. Financial & Resource Management Manage service budgets effectively, ensuring value for money. Oversee staffing rotas and resource allocation. Contribute to funding reports and support future funding opportunities. Service Development Contribute to the growth and development of Treasures Foundation services. Identify gaps and opportunities to enhance provision. Support the development of innovative approaches to supporting women with complex needs. Person Specification Essential Significant experience managing services in substance misuse, housing, or related fields. Strong understanding of trauma-informed care and working with women experiencing multiple disadvantage. Experience of leading and developing teams. Knowledge of safeguarding practices and risk management. Experience working with multi-agency partners. Excellent communication, leadership, and organisational skills. Desirable Relevant professional qualification (e.g. social work, health, housing, or management). Experience managing detox or residential services. Knowledge of the criminal justice system and pathways. Lived experience (or strong understanding) of the challenges faced by the client group. Core Values & Expectations Commitment to empowering women and promoting dignity, respect, and equality. Ability to work in a compassionate, non-judgmental, and strengths-based way. Alignment with the mission and values of Treasures Foundation. Additional Information The role may require occasional evening or weekend work in emergency situations An enhanced DBS check will be required.