Customer Service Representative? Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500 Offices conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking. As a Customer Service Representative, you will be speaking to a diverse range of customers. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving. Responsibilities: On a day to day basis you will be answering inbound calls from existing customers. Taking ownership of customer problems, solving them at first point of contact and escalating when required Use a range of techniques to engage and build relationships quickly, often with vulnerable customers. Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately Advising customers in line with industry regulations. What we can offer you: £1000 annual salary increase with each year of service up to £30,500 An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos Enrolment into a Company pension plan with a generous employer contribution A modern office base which is conveniently located within a few minutes' walk of Birmingham International train station Free onsite car parking. Free breakfast, hot and cold drinks Discounted gym membership Holiday entitlement that increases with length of service Skills and Experience Required: Previous customer service experience IT literate Experience in CRM desirable Good communication and listening skills Professional and friendly approach to work Adaptable to change Ability to work in a fast-paced environment Shifts patterns: Monday - Friday shift patterns between 08.00 - 19.00 Some Saturdays 09.00 - 17.00 ?
Aug 21, 2026
Full time
Customer Service Representative? Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500 Offices conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking. As a Customer Service Representative, you will be speaking to a diverse range of customers. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving. Responsibilities: On a day to day basis you will be answering inbound calls from existing customers. Taking ownership of customer problems, solving them at first point of contact and escalating when required Use a range of techniques to engage and build relationships quickly, often with vulnerable customers. Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately Advising customers in line with industry regulations. What we can offer you: £1000 annual salary increase with each year of service up to £30,500 An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos Enrolment into a Company pension plan with a generous employer contribution A modern office base which is conveniently located within a few minutes' walk of Birmingham International train station Free onsite car parking. Free breakfast, hot and cold drinks Discounted gym membership Holiday entitlement that increases with length of service Skills and Experience Required: Previous customer service experience IT literate Experience in CRM desirable Good communication and listening skills Professional and friendly approach to work Adaptable to change Ability to work in a fast-paced environment Shifts patterns: Monday - Friday shift patterns between 08.00 - 19.00 Some Saturdays 09.00 - 17.00 ?
Air Conditioning Engineer Salary £38K-£45K depending upon experience We are seeking a skilled and experienced Air Conditioning/HVAC Engineer to join our existing team of Engineers, servicing commercial sites across the UK as part of our successful Facilities Management division. The role will suit an experienced Engineer with a strong background in Air Conditioning work. Salary offers will vary based on the experience and ability to undertake planned servicing, reactive and installations work, and qualifications held by the successful applicant. Additional technical experience of working within a clean room environment, /multi skilled qualifications would be of huge interest and experience Benefits: Company vehicle and fuel card Enrolled into company pension Overtime paid Travel paid door to door Responsibilities: Carry out planned preventative maintenance (PPM) Service and Reactive Maintenance works for Commercial and Retail clients Install HVAC systems and ductwork for Commercial and Retail clients. Install or service controls including thermostats, actuators, and smart energy systems. Commission new equipment, complete system testing, and verify operational performance Ensure all work complies with F-Gas Regulations, UK Building Regulations, and HSE guidelines. Follow all workplace safety rules. Maintain safe working practices in live commercial environments. Complete service reports, RAMS (Risk Assessment & Method Statements), commissioning sheets, and asset logs. Work independently and as part of a team, demonstrating a proactive and problem-solving approach. Diagnose faults and carry out repairs on refrigeration circuits, air conditioning units, ventilation systems, pumps, valves, and controls. Maintain accurate records of work completed via portal CAFM systems, and production of F GAS certification. Communicate findings and recommendations through our CAFM system and Estimate remedial works and provide detailed information for quotes. Use diagnostic tools, gauges, multimeters, airflow meters, and BMS interfaces. Adjust, balance, and optimise HVAC systems. Out of Hours Emergency Callout cover as part of the wider engineering team rota. Maintain accurate records for refrigerant handling and leak testing. Respond to emergency call-outs when required. Candidate Specification: Skills: F-GAS qualification is essential. City & Guilds Level 2 or 3 in Air Conditioning & Refrigeration or equivalent. NVQ Level 2/3 in Mechanical Engineering, Heating & Ventilation, or Building Services. At least 3 years of demonstrable experience in Commercial F-Gas, preferably in a PPM/Facilities Management environment, is essential. Strong knowledge with the ability to troubleshoot issues effectively. A full, clean driving licence is essential for this position. IPAF & PASMA certification is advantageous. Computer/PDA literate, able to complete and submit electronic reports accurately and effectively
Aug 21, 2026
Full time
Air Conditioning Engineer Salary £38K-£45K depending upon experience We are seeking a skilled and experienced Air Conditioning/HVAC Engineer to join our existing team of Engineers, servicing commercial sites across the UK as part of our successful Facilities Management division. The role will suit an experienced Engineer with a strong background in Air Conditioning work. Salary offers will vary based on the experience and ability to undertake planned servicing, reactive and installations work, and qualifications held by the successful applicant. Additional technical experience of working within a clean room environment, /multi skilled qualifications would be of huge interest and experience Benefits: Company vehicle and fuel card Enrolled into company pension Overtime paid Travel paid door to door Responsibilities: Carry out planned preventative maintenance (PPM) Service and Reactive Maintenance works for Commercial and Retail clients Install HVAC systems and ductwork for Commercial and Retail clients. Install or service controls including thermostats, actuators, and smart energy systems. Commission new equipment, complete system testing, and verify operational performance Ensure all work complies with F-Gas Regulations, UK Building Regulations, and HSE guidelines. Follow all workplace safety rules. Maintain safe working practices in live commercial environments. Complete service reports, RAMS (Risk Assessment & Method Statements), commissioning sheets, and asset logs. Work independently and as part of a team, demonstrating a proactive and problem-solving approach. Diagnose faults and carry out repairs on refrigeration circuits, air conditioning units, ventilation systems, pumps, valves, and controls. Maintain accurate records of work completed via portal CAFM systems, and production of F GAS certification. Communicate findings and recommendations through our CAFM system and Estimate remedial works and provide detailed information for quotes. Use diagnostic tools, gauges, multimeters, airflow meters, and BMS interfaces. Adjust, balance, and optimise HVAC systems. Out of Hours Emergency Callout cover as part of the wider engineering team rota. Maintain accurate records for refrigerant handling and leak testing. Respond to emergency call-outs when required. Candidate Specification: Skills: F-GAS qualification is essential. City & Guilds Level 2 or 3 in Air Conditioning & Refrigeration or equivalent. NVQ Level 2/3 in Mechanical Engineering, Heating & Ventilation, or Building Services. At least 3 years of demonstrable experience in Commercial F-Gas, preferably in a PPM/Facilities Management environment, is essential. Strong knowledge with the ability to troubleshoot issues effectively. A full, clean driving licence is essential for this position. IPAF & PASMA certification is advantageous. Computer/PDA literate, able to complete and submit electronic reports accurately and effectively
Customer Service Representative? Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500 Offices conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking. As a Customer Service Representative, you will be speaking to a diverse range of customers. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving. Responsibilities: On a day to day basis you will be answering inbound calls from existing customers. Taking ownership of customer problems, solving them at first point of contact and escalating when required Use a range of techniques to engage and build relationships quickly, often with vulnerable customers. Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately Advising customers in line with industry regulations. What we can offer you: £1000 annual salary increase with each year of service up to £30,500 An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos Enrolment into a Company pension plan with a generous employer contribution A modern office base which is conveniently located within a few minutes' walk of Birmingham International train station Free onsite car parking. Free breakfast, hot and cold drinks Discounted gym membership Holiday entitlement that increases with length of service Skills and Experience Required: Previous customer service experience IT literate Experience in CRM desirable Good communication and listening skills Professional and friendly approach to work Adaptable to change Ability to work in a fast-paced environment Shifts patterns: Monday - Friday shift patterns between 08.00 - 19.00 Some Saturdays 09.00 - 17.00 ?
Aug 20, 2026
Full time
Customer Service Representative? Starting Salary £26,500, with £1,000 increase with each year of service up to £30,500 Offices conveniently located within a few minutes' walk of Birmingham International train station or alternatively we provide free onsite car parking. As a Customer Service Representative, you will be speaking to a diverse range of customers. We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success. If you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you. We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving. Responsibilities: On a day to day basis you will be answering inbound calls from existing customers. Taking ownership of customer problems, solving them at first point of contact and escalating when required Use a range of techniques to engage and build relationships quickly, often with vulnerable customers. Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately Advising customers in line with industry regulations. What we can offer you: £1000 annual salary increase with each year of service up to £30,500 An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos Enrolment into a Company pension plan with a generous employer contribution A modern office base which is conveniently located within a few minutes' walk of Birmingham International train station Free onsite car parking. Free breakfast, hot and cold drinks Discounted gym membership Holiday entitlement that increases with length of service Skills and Experience Required: Previous customer service experience IT literate Experience in CRM desirable Good communication and listening skills Professional and friendly approach to work Adaptable to change Ability to work in a fast-paced environment Shifts patterns: Monday - Friday shift patterns between 08.00 - 19.00 Some Saturdays 09.00 - 17.00 ?
Rental Agent £28K Shift hours This is an exciting opportunity to assist in the continuing success and growth of our Manchester location and surrounding areas and ensuring a first-class service to all our customers. About Us Our reputation has been built by consistently offering our customers a personal service. Whilst we have grown, certain qualities have remained constant: our total commitment to customer care and recognition that it is the small touches that make the big difference. Shift hours As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. Role Summary This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team. Essential Responsibilities Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently. Deal with customers face to face to deliver good service and develop repeat business. Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome. Complete daily administrative work as required, both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirements. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customers. Qualifications/ Requirements Competent with Excel and Word. Willingness to work flexibly to meet business and customer needs promptly and effectively. Attention to detail. A calm and analytical approach to problem solving. Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise issues, create solutions and meet deadlines. Ability to work under pressure. Ability to build strong relationships with internal teams and external customers.
Aug 15, 2026
Full time
Rental Agent £28K Shift hours This is an exciting opportunity to assist in the continuing success and growth of our Manchester location and surrounding areas and ensuring a first-class service to all our customers. About Us Our reputation has been built by consistently offering our customers a personal service. Whilst we have grown, certain qualities have remained constant: our total commitment to customer care and recognition that it is the small touches that make the big difference. Shift hours As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. Role Summary This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team. Essential Responsibilities Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently. Deal with customers face to face to deliver good service and develop repeat business. Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome. Complete daily administrative work as required, both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirements. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customers. Qualifications/ Requirements Competent with Excel and Word. Willingness to work flexibly to meet business and customer needs promptly and effectively. Attention to detail. A calm and analytical approach to problem solving. Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise issues, create solutions and meet deadlines. Ability to work under pressure. Ability to build strong relationships with internal teams and external customers.
