Connect2Dudley

Job Title: Corporate Programme Management Office Lead Location: Dudley Contract: Interim Rate: Competitive Job Purpose The Corporate PMO Lead provides strategic leadership and oversight of the Council's Project Management Office (PMO), ensuring the effective delivery of all projects within the corporate portfolio. This includes capital programmes, all improvement initiatives, readiness for key inspections, core business process enhancements, and cultural transformation projects. The role drives alignment with the Council's strategic objectives, promotes accountability, and ensures transparency across all programme and project activity. Key Responsibilities Strategic Oversight: Lead the PMO function to deliver a cohesive, high-performing corporate project portfolio aligned with Council priorities and goals. Governance & Methodology: Develop and embed PMO strategy, governance frameworks, and standardised methodologies (e.g., PRINCE2, Agile, PMP) to ensure consistency, best practice and focused on ease of use and transparency across all programmes. Portfolio Management: Oversee all projects within the corporate portfolio, ensuring compliance with governance standards, budgetary controls, and risk management processes. Performance Reporting: Produce accurate, timely reports and dashboards for senior leadership and stakeholders, highlighting progress, risks, and benefits realisation. Leadership & Capability Building : Manage and mentor PMO professionals, fostering a culture of excellence, continuous improvement, and accountability. Stakeholder Engagement: Work collaboratively with senior leaders to resolve delivery challenges and ensure projects achieve intended outcomes. Transformation Advocacy: Champion and support organisational change and cultural transformation initiatives, acting as a key advocate for improvement across the Council. Compliance & Assurance: Ensure adherence to health and safety policies and legal obligations under the Health and Safety at Work Act 1974 (or relevant local legislation) including Monitoring compliance with legislation, internal policies, and industry standards. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs. To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments. To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers. Process all reports in an accurate and timely manner. Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes. Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions. Respond to any enquiry, including making appropriate referrals to other Housing or Council services. Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments. To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary. Ensure workforce holidays/absences are entered into the systems. Liaise with other planners or Business Support Co-ordinators ensuring there is no conflict with schedules. Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc. Assist the officers in dealing with queries regarding materials ordered, ensuring adequate materials were ordered to reduce overspend and ensuring material costs have been claimed back through relevant systems. To assist in the training and development of team members when required including agency workers. Sending 'Engineer Request's' to manufactures for items that have failed but within the warranty period. Constantly checking to update the status of a job issued to Operatives and Contractors in Servitor and DRS and update Databases and spreadsheets. Responsible for the management of significant information management systems. Carry out any other duties commensurate with the nature of the post.Regularly liaise with operatives/contractors to monitor progress of work to ensure schedules are not at risk and take corrective action by moving recourses to suit service demands when necessary. To plan and manage daytime emergencies whilst ensuring KPI's are adhered to. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Administrative Duties: Maintain more complex data and record systems, identifying and obtaining missing information where necessary Administer administrative procedures Manage routine enquires from the general public Attend meetings, take and prepare minutes Co-ordination, collation and submission of information and documentation relating to applications for grants and funding. Employee Support Duties: Create, maintain and update confidential staff files. Supervision of work experience and trainees including basic instruction and answering of queries, under the direction of line supervisor/manager. Arrange temp / casual cover as required and process timesheets as Financial Duties: Cash handling as required - may include receipt, balancing and banking, Petty Cash reconciliation. Process payments and check invoices being signed off by Supervisor/Manager, ensuring that they are recorded on the appropriate Maintain records and registers of cash transactions. Prepare/initiate correspondence, collect and chase non payment of monies owed to Council. General: Attend and participate in meetings as required All staff will be expected to accept reasonable flexibility in working arrangements, and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of objectives of division, directorate and the Council, and effective team working Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Associate Director, Children in Care and Care Experienced Location: Dudley Contract: Interim/Temporary Rates: Competitive Job Overview: Our children's and young people social care teams plays a critical role in driving the vision and delivery of high-quality, effective safeguarding and support services for families with responsibility for overseeing multi-disciplinary teams that work collaboratively to protect vulnerable children and adults, promote family resilience, and improve outcomes. Leading the development and implementation of strategies that ensure early intervention, prevention, and tailored support for families experiencing complex challenges and championing a strengths-based, trauma-informed, and child-centred approach, ensuring safeguarding practices are robust, proportionate, and focused on achieving long-term positive change. Effective partnership working is critical - across wider teams, external agencies, and communities to create seamless, integrated services that keep children safe, support parents, and strengthen families. Job Purpose To provide strategic leadership, professional accountability, and operational oversight for services that safeguard, support and improve outcomes for children in care and care experienced young people. To be professional responsibility for ensuring that children who cannot live with their families experience safe, loving, stable and aspirational care, with a clear focus on permanence, sufficiency, quality of practice and achieving the best possible outcomes. This includes a strong drive to support more children to remain connected to, and cared for within, their home communities wherever it is safe to do so. To have a proven track record of developing children's residential provision and fostering services at pace, alongside the ability to lead complex change, mature commissioning arrangements, and deliver improvement and financial sustainability within a demanding statutory environment. To be a member of the Council's Senior Leadership Team, supporting organisational transformation, maximising use of technology/automation and cultivating a high-performance culture focused on continuous improvement, efficiency, and improved customer experience and choice. To support the delivery of the Council Improvement Programme, implementing the new operating model, and ensuring that all transformation work streams have clear deliverables to modernise service delivery. To ensure evidence-based decision-making and, robust financial management, and to model effective leadership behaviours and accountabilities underpinned by adherence to the Nolan Principles, while articulating a compelling vision for change. To act as the lead and direct the provision of children's social care to meet statutory and regulatory expectations whilst driving excellence, inclusion and innovation across the remit. To ensure the best outcomes to support family safeguarding, early help and children with additional needs across the Borough by developing best practice in social care and early interventions to avoid children entering the social care system. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Purpose Based within the SEND Service to ensure the development and maintaining of compliant, high quality and effective SEND practices in Dudley MBC. To be a link to Centre of Professional Practice (CPP) to ensure CPP supports in the maintenance of high quality and effective SEND practices are sustained in children social care. You will lead and develop the SEND professional practice of other colleagues, and model and facilitate reflective practice incorporating peer review and other associated learning and established best practice. An exemplary practitioner, you will provide constructive challenges to enhance SEND practices, procedures, policies and standards; promote innovation and new ways of working and support the SEND Manager on the delivery of improved outcomes for Children and Young People with SEND, both within the SEND Service and within Children Services. . Your role will improve the quality of work done by SEND Case Officers and where relevant Dudley Children Services practitioners including ensuring their understanding of the Code of Practice and the requirement for compliancy, effective SEND case management, timeliness, quality written work, and managing relationships with a wide stakeholder group. The post holder should have, or be willing to develop, specialist knowledge of SEND practice, which can be used across Children services. They will also represent the service in developing key service provision/local strategic initiatives to ensure joined up working and outputs. To support colleagues in the SEND service and across all partners to undertake joint audits for improved outcomes and life chances for SEND children, young people and young adults, parents and carers who use the service. Required Experience Significant experience of Advanced Practitioner delivery in special educational needs services for children and young people. Experience of implementing continual improvement in the quality assurance of SEND practices. Significant experience of contributing to the delivery of high quality services for children and young people and/or adults with disabilities, and/or special educational needs. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Summary To work in a nominated Cluster area. To raise achievement and diminishing differences between vulnerable groups. To provide dedicated support and practical advice across the early years sector, ensuring the quality and effectiveness of quality first inclusive practices and SEND Support is effective for individual children. To work directly with individual children and families to raise aspirations and promote inclusion. To support implementation of improved working practices across Dudley early years provisions and schools, offering the Early Years Foundation Stage (EYFS), namely childminders, pre-schools, day nurseries, Reception Year in schools, To ensure: The identification of young children who have Special Educational Needs and Disabilities (SEND) is accurate and effective. Assessment and provision to meet needs of children and young people who have SEND are effective Outcomes for children and young people who have SEND are improved. To be a champion for Dudley children with SEND, to secure their well-being and ensure that they achieve the best possible outcomes from starting points. Through strong collaboration with partners and providers across the local area, ensure the support and advice for children with SEND is of the highest quality possible and that children who need help, have access to the right services at the right time throughout the continuum of provision. To support the delivery of Dudley's Integrated Early Years Service Strategy for support and intervention across the early years sector and support the agreed policies and practice for support and intervention. Within a cluster area the post is responsible for: Delivering improvements in working practices that promote Dudley's shared vision of inclusion across the continuum of provision, to ensure the needs of children and who have SEND are being met and outcomes are improved. Carrying out the Initial Assessment of Need process for an allocation of individual children referred into the Service, at both SEND support and Education Health and Care Plan (EHCP) level, in both the home environment and education setting (childminder, pre-school, day nursery or Reception class in school) as required. Working in partnership with the parent/carers, setting/school staff and other professionals who know the child to write a SEND Support Plan, identifying appropriate outcomes for the child and family, in collaboration with others. Planning and co-ordinating the support required for the child, family and setting, as detailed in the SEND Support Plan. This will include decision making on type and amount of SEND provision required within the home, pre-school setting or school. Ensuring all individual child records, service transition lists, safeguarding register and setting spread sheets are accurate and kept updated in a timely way Leading on the planning, delivery and evaluation of parent/child/practitioner support groups in liaison with senior managers, others on the team and other agencies such as health and Family Centre staff. Providing effective support and challenge, so that pre-schools and schools develop skills, knowledge and increased confidence in meeting needs of children with SEND. Provide advice and strategies that enable children who have SEND to access the EYFS curriculum ensuring full participation in the life of the setting/school. Deliver bespoke on-site training for 'priority' pre-schools and schools. Work in partnership across the local area, supporting the development of an 'Early Identification System' that ensures placement for children in the EYFS stage in mainstream settings (home, pre-schools, nurseries, schools) remain secure, resulting in a reduction in the need for changes in placements and successful transition to Dudley mainstream and specialist school placements. Promote an inclusive 'Communication Friendly' approach in all EYFS pre-school and school settings, ensuring that SEND provision is embedded in whole setting development with strategic ownership from setting leaders and the promotion of joint practice development between EYFS settings. Being responsible for the day-to-day management of a caseload of children with special educational needs with the support of the Team Leader - School Readiness. Support the development of effective coordinated and integrated services for children in the EYFS who have SEND. Ensuring that each child's experiences and successes are recorded and facilitate joint assessments with other professionals where appropriate. Requirements Early Years Degree or teaching qualification Experience of contributing to a successful Ofsted Inspection leading to a 'Good or better outcome' Experience of involvement with working with children with SEND E.G Autism Spectrum Disorder Substantial experience of direct work with individual children and families to raise aspirations and promote inclusion. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Purpose Based within the SEND Service to ensure the development and maintaining of compliant, high quality and effective SEND practices in Dudley MBC. To be a link to Centre of Professional Practice (CPP) to ensure CPP supports in the maintenance of high quality and effective SEND practices are sustained in children social care. You will lead and develop the SEND professional practice of other colleagues, and model and facilitate reflective practice incorporating peer review and other associated learning and established best practice. An exemplary practitioner, you will provide constructive challenges to enhance SEND practices, procedures, policies and standards; promote innovation and new ways of working and support the SEND Manager on the delivery of improved outcomes for Children and Young People with SEND, both within the SEND Service and within Children Services. . Your role will improve the quality of work done by SEND Case Officers and where relevant Dudley Children Services practitioners including ensuring their understanding of the Code of Practice and the requirement for compliancy, effective SEND case management, timeliness, quality written work, and managing relationships with a wide stakeholder group. The post holder should have, or be willing to develop, specialist knowledge of SEND practice, which can be used across Children services. They will also represent the service in developing key service provision/local strategic initiatives to ensure joined up working and outputs. To support colleagues in the SEND service and across all partners to undertake joint audits for improved outcomes and life chances for SEND children, young people and young adults, parents and carers who use the service. Required Experience Significant experience of Advanced Practitioner delivery in special educational needs services for children and young people. Experience of implementing continual improvement in the quality assurance of SEND practices. Significant experience of contributing to the delivery of high quality services for children and young people and/or adults with disabilities, and/or special educational needs. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Summary To work in a nominated Cluster area. To raise achievement and diminishing differences between vulnerable groups. To provide dedicated support and practical advice across the early years sector, ensuring the quality and effectiveness of quality first inclusive practices and SEND Support is effective for individual children. To work directly with individual children and families to raise aspirations and promote inclusion. To support implementation of improved working practices across Dudley early years provisions and schools, offering the Early Years Foundation Stage (EYFS), namely childminders, pre-schools, day nurseries, Reception Year in schools, To ensure: The identification of young children who have Special Educational Needs and Disabilities (SEND) is accurate and effective. Assessment and provision to meet needs of children and young people who have SEND are effective Outcomes for children and young people who have SEND are improved. To be a champion for Dudley children with SEND, to secure their well-being and ensure that they achieve the best possible outcomes from starting points. Through strong collaboration with partners and providers across the local area, ensure the support and advice for children with SEND is of the highest quality possible and that children who need help, have access to the right services at the right time throughout the continuum of provision. To support the delivery of Dudley's Integrated Early Years Service Strategy for support and intervention across the early years sector and support the agreed policies and practice for support and intervention. Within a cluster area the post is responsible for: Delivering improvements in working practices that promote Dudley's shared vision of inclusion across the continuum of provision, to ensure the needs of children and who have SEND are being met and outcomes are improved. Carrying out the Initial Assessment of Need process for an allocation of individual children referred into the Service, at both SEND support and Education Health and Care Plan (EHCP) level, in both the home environment and education setting (childminder, pre-school, day nursery or Reception class in school) as required. Working in partnership with the parent/carers, setting/school staff and other professionals who know the child to write a SEND Support Plan, identifying appropriate outcomes for the child and family, in collaboration with others. Planning and co-ordinating the support required for the child, family and setting, as detailed in the SEND Support Plan. This will include decision making on type and amount of SEND provision required within the home, pre-school setting or school. Ensuring all individual child records, service transition lists, safeguarding register and setting spread sheets are accurate and kept updated in a timely way Leading on the planning, delivery and evaluation of parent/child/practitioner support groups in liaison with senior managers, others on the team and other agencies such as health and Family Centre staff. Providing effective support and challenge, so that pre-schools and schools develop skills, knowledge and increased confidence in meeting needs of children with SEND. Provide advice and strategies that enable children who have SEND to access the EYFS curriculum ensuring full participation in the life of the setting/school. Deliver bespoke on-site training for 'priority' pre-schools and schools. Work in partnership across the local area, supporting the development of an 'Early Identification System' that ensures placement for children in the EYFS stage in mainstream settings (home, pre-schools, nurseries, schools) remain secure, resulting in a reduction in the need for changes in placements and successful transition to Dudley mainstream and specialist school placements. Promote an inclusive 'Communication Friendly' approach in all EYFS pre-school and school settings, ensuring that SEND provision is embedded in whole setting development with strategic ownership from setting leaders and the promotion of joint practice development between EYFS settings. Being responsible for the day-to-day management of a caseload of children with special educational needs with the support of the Team Leader - School Readiness. Support the development of effective coordinated and integrated services for children in the EYFS who have SEND. Ensuring that each child's experiences and successes are recorded and facilitate joint assessments with other professionals where appropriate. Requirements Early Years Degree or teaching qualification Experience of contributing to a successful Ofsted Inspection leading to a 'Good or better outcome' Experience of involvement with working with children with SEND E.G Autism Spectrum Disorder Substantial experience of direct work with individual children and families to raise aspirations and promote inclusion. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Job Role: Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours. Duties: Handle inbound customer contacts via calls Provide accurate information, resolve service queries, and guide customers through digital tools and processes Manage customer complaints with empathy, ownership, and professionalism Maintain and update customer account records in line with procedures and actions taken Identify service improvement opportunities and provide feedback to enhance the customer experience Advocate and educate customers on digital tools and services Adhere to regulatory waste requirements Requirements: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to grasp new technology Resilient and adaptable with a positive attitude Experienced in waste service roll outs with technical understanding or willing to learn. Rate of pay is due to be discussed on an interview depending on experience. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Please do not apply if you are not able to work Full time, Office base DY5 - Can not accommodate hybrid working due to the sensitivity of the role. Administrative Duties Managing stock processes Responsible for senior manager's diaries and email, and taking further actions as directed asappropriate. Manage the organisation of events, trips and related administration; ensuring insurancearrangements are made. Liaise with Democratic Services to provide reports for meetings, ensuring deadlinesare met Collation of annual reports, strategies and plans. Completion of statutory returns e.g. forms for DfES, Area Health, etc Co-ordinating the content for publications and liaising with external publishers asnecessary Maintain registers for e.g. annual license reviews and ensure renewal and, whereappropriate renegotiate. May act as Personal assistant to senior managers including dealing with highly confidentialand sensitive issues. Financial Duties Year end procedure Responsible and accountable for petty cash where referral to senior manager is only forapproval on individual spending items and where the post holder is in overall control Responsible for cheque book(s) Preparation of orders and identification of budget codes Maintain income and expenditure accounts Prepare accounts for audit inspection Monitor travel claims and process for payment Responsible for reconciling bank statements monthly for appropriate accounts Safe key holder Employee Support Duties Liaise with the relevant HR team as appropriate i.e. with respect to the recruitment processand for providing basic advice on HR policies. Create, maintain and update confidential staff files. Record staff absences as appropriate. Arrange temp / casual cover as required and process claim forms as necessary. Responsible for ascertaining cover requirements in support areas - reception, executivesecretariat and arranging that cover, in conjunction with the appropriate line manager whereappropriate. Process timesheets for payment of temp/casual cover Monitor sickness and holiday and complete / authorise timesheets as appropriate Deliver training to others as directed Staff Supervision May supervise identified groups of staff and assist with the assessmentand development of their training needs when required. Data Management Responsible for the management of significant information management systems Responsible and accountable for producing appropriate data for analysis Produce statistical information Buildings and Estates DutiesCo-ordinate hiring process of premises in accordance with policy applicable to the Directorate General Be aware of and comply with divisional and directorate policies and procedures relating to,health and safety, security, confidentiality data protection, child protection and vulnerableadults. Reporting all concerns to the appropriate person. Contribute to the overall ethos/work/aims of the division, directorate and the Council. Participate in training, other learning activities and performance development asrequired. Attend and participate in meetings as required. Any other duties commensurate with the duties/responsibilities/grade of the post All staff will be expected to accept reasonable flexibility in working arrangements and theallocation of duties including duties normally allocated to posts at a lower responsibilitylevel, in pursuance of divisional , directorate and council objectives, and effective teamworking. Special ConditionsThe exact focus of the role will be decided at divisional level and will take into account the needs ofthe division, directorate and council, and the development needs of the member of staff. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Title: Associate Director, Children in Care and Care Experienced Location: Dudley Contract: Interim/Temporary Rates: Competitive Job Overview: Our children's and young people social care teams plays a critical role in driving the vision and delivery of high-quality, effective safeguarding and support services for families with responsibility for overseeing multi-disciplinary teams that work collaboratively to protect vulnerable children and adults, promote family resilience, and improve outcomes. Leading the development and implementation of strategies that ensure early intervention, prevention, and tailored support for families experiencing complex challenges and championing a strengths-based, trauma-informed, and child-centred approach, ensuring safeguarding practices are robust, proportionate, and focused on achieving long-term positive change. Effective partnership working is critical - across wider teams, external agencies, and communities to create seamless, integrated services that keep children safe, support parents, and strengthen families. Job Purpose To provide strategic leadership, professional accountability, and operational oversight for services that safeguard, support and improve outcomes for children in care and care experienced young people. To be professional responsibility for ensuring that children who cannot live with their families experience safe, loving, stable and aspirational care, with a clear focus on permanence, sufficiency, quality of practice and achieving the best possible outcomes. This includes a strong drive to support more children to remain connected to, and cared for within, their home communities wherever it is safe to do so. To have a proven track record of developing children's residential provision and fostering services at pace, alongside the ability to lead complex change, mature commissioning arrangements, and deliver improvement and financial sustainability within a demanding statutory environment. To be a member of the Council's Senior Leadership Team, supporting organisational transformation, maximising use of technology/automation and cultivating a high-performance culture focused on continuous improvement, efficiency, and improved customer experience and choice. To support the delivery of the Council Improvement Programme, implementing the new operating model, and ensuring that all transformation work streams have clear deliverables to modernise service delivery. To ensure evidence-based decision-making and, robust financial management, and to model effective leadership behaviours and accountabilities underpinned by adherence to the Nolan Principles, while articulating a compelling vision for change. To act as the lead and direct the provision of children's social care to meet statutory and regulatory expectations whilst driving excellence, inclusion and innovation across the remit. To ensure the best outcomes to support family safeguarding, early help and children with additional needs across the Borough by developing best practice in social care and early interventions to avoid children entering the social care system. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs. To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments. To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers. Process all reports in an accurate and timely manner. Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes. Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions. Respond to any enquiry, including making appropriate referrals to other Housing or Council services. Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments. To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary. Ensure workforce holidays/absences are entered into the systems. Liaise with other planners or Business Support Co-ordinators ensuring there is no conflict with schedules. Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc. Assist the officers in dealing with queries regarding materials ordered, ensuring adequate materials were ordered to reduce overspend and ensuring material costs have been claimed back through relevant systems. To assist in the training and development of team members when required including agency workers. Sending 'Engineer Request's' to manufactures for items that have failed but within the warranty period. Constantly checking to update the status of a job issued to Operatives and Contractors in Servitor and DRS and update Databases and spreadsheets. Responsible for the management of significant information management systems. Carry out any other duties commensurate with the nature of the post.Regularly liaise with operatives/contractors to monitor progress of work to ensure schedules are not at risk and take corrective action by moving recourses to suit service demands when necessary. To plan and manage daytime emergencies whilst ensuring KPI's are adhered to. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Purpose Based within the SEND Service to ensure the development and maintaining of compliant, high quality and effective SEND practices in Dudley MBC. To be a link to Centre of Professional Practice (CPP) to ensure CPP supports in the maintenance of high quality and effective SEND practices are sustained in children social care. You will lead and develop the SEND professional practice of other colleagues, and model and facilitate reflective practice incorporating peer review and other associated learning and established best practice. An exemplary practitioner, you will provide constructive challenges to enhance SEND practices, procedures, policies and standards; promote innovation and new ways of working and support the SEND Manager on the delivery of improved outcomes for Children and Young People with SEND, both within the SEND Service and within Children Services. . Your role will improve the quality of work done by SEND Case Officers and where relevant Dudley Children Services practitioners including ensuring their understanding of the Code of Practice and the requirement for compliancy, effective SEND case management, timeliness, quality written work, and managing relationships with a wide stakeholder group. The post holder should have, or be willing to develop, specialist knowledge of SEND practice, which can be used across Children services. They will also represent the service in developing key service provision/local strategic initiatives to ensure joined up working and outputs. To support colleagues in the SEND service and across all partners to undertake joint audits for improved outcomes and life chances for SEND children, young people and young adults, parents and carers who use the service. Required Experience Significant experience of Advanced Practitioner delivery in special educational needs services for children and young people. Experience of implementing continual improvement in the quality assurance of SEND practices. Significant experience of contributing to the delivery of high quality services for children and young people and/or adults with disabilities, and/or special educational needs. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Job Summary To work in a nominated Cluster area. To raise achievement and diminishing differences between vulnerable groups. To provide dedicated support and practical advice across the early years sector, ensuring the quality and effectiveness of quality first inclusive practices and SEND Support is effective for individual children. To work directly with individual children and families to raise aspirations and promote inclusion. To support implementation of improved working practices across Dudley early years provisions and schools, offering the Early Years Foundation Stage (EYFS), namely childminders, pre-schools, day nurseries, Reception Year in schools, To ensure: The identification of young children who have Special Educational Needs and Disabilities (SEND) is accurate and effective. Assessment and provision to meet needs of children and young people who have SEND are effective Outcomes for children and young people who have SEND are improved. To be a champion for Dudley children with SEND, to secure their well-being and ensure that they achieve the best possible outcomes from starting points. Through strong collaboration with partners and providers across the local area, ensure the support and advice for children with SEND is of the highest quality possible and that children who need help, have access to the right services at the right time throughout the continuum of provision. To support the delivery of Dudley's Integrated Early Years Service Strategy for support and intervention across the early years sector and support the agreed policies and practice for support and intervention. Within a cluster area the post is responsible for: Delivering improvements in working practices that promote Dudley's shared vision of inclusion across the continuum of provision, to ensure the needs of children and who have SEND are being met and outcomes are improved. Carrying out the Initial Assessment of Need process for an allocation of individual children referred into the Service, at both SEND support and Education Health and Care Plan (EHCP) level, in both the home environment and education setting (childminder, pre-school, day nursery or Reception class in school) as required. Working in partnership with the parent/carers, setting/school staff and other professionals who know the child to write a SEND Support Plan, identifying appropriate outcomes for the child and family, in collaboration with others. Planning and co-ordinating the support required for the child, family and setting, as detailed in the SEND Support Plan. This will include decision making on type and amount of SEND provision required within the home, pre-school setting or school. Ensuring all individual child records, service transition lists, safeguarding register and setting spread sheets are accurate and kept updated in a timely way Leading on the planning, delivery and evaluation of parent/child/practitioner support groups in liaison with senior managers, others on the team and other agencies such as health and Family Centre staff. Providing effective support and challenge, so that pre-schools and schools develop skills, knowledge and increased confidence in meeting needs of children with SEND. Provide advice and strategies that enable children who have SEND to access the EYFS curriculum ensuring full participation in the life of the setting/school. Deliver bespoke on-site training for 'priority' pre-schools and schools. Work in partnership across the local area, supporting the development of an 'Early Identification System' that ensures placement for children in the EYFS stage in mainstream settings (home, pre-schools, nurseries, schools) remain secure, resulting in a reduction in the need for changes in placements and successful transition to Dudley mainstream and specialist school placements. Promote an inclusive 'Communication Friendly' approach in all EYFS pre-school and school settings, ensuring that SEND provision is embedded in whole setting development with strategic ownership from setting leaders and the promotion of joint practice development between EYFS settings. Being responsible for the day-to-day management of a caseload of children with special educational needs with the support of the Team Leader - School Readiness. Support the development of effective coordinated and integrated services for children in the EYFS who have SEND. Ensuring that each child's experiences and successes are recorded and facilitate joint assessments with other professionals where appropriate. Requirements Early Years Degree or teaching qualification Experience of contributing to a successful Ofsted Inspection leading to a 'Good or better outcome' Experience of involvement with working with children with SEND E.G Autism Spectrum Disorder Substantial experience of direct work with individual children and families to raise aspirations and promote inclusion. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.