Maersk

We are seeking a Warehouse & Distribution (WND) Product Manager based in the UK&I. In this position you will be working closely with the Regional and Global WnD Product teams, Area Leadership Team, Sales Team and Customer Service Team to develop a WnD strategic plan and roadmap. Drive the execution of the WnD strategic plan in accordance with the yearly business plan and financial targets. Actively support sales engagement through Product ownership and subject matter expertise. Identify market trends, opportunities and customer needs. Own the execution of Global WND initiatives and strategy within the Area and to facilitate collaboration across existing products, delivery and sales. This is an excellent career opportunity to join MAERSK leading global organisation. Key Responsibilities: Strategy Overall WND Product responsibility for Area including strategic planning and strategy execution Product definition, ensuring full alignment with Global and Regional product strategy Setting the strategic direction of the product, owning all related budgets and overall profitability forecasts Define the growth roadmap for success in close collaboration with a range of business stakeholders - including sales, delivery and other product owners Support M&A activity both in terms of strategic proposals and M&A implementation/execution Product Ownership Creation and maintenance of attractive WND value proposition(s) and creation of a 12 month value proposition roadmap aligned with the strategy Lifecycle management - product lifecycle management and roadmap creation Product geographical analysis to enable optimal Area presence and the development of a geographical roadmap Product development and innovation prioritization aligned with WND Regional and Global product management Adopting / sharing of best practices from / with Maersk product management and other Areas operating in the WND environment Build market and product knowledge and devise a communication plan to ensure that market intelligence is shared with all relevant senior stakeholders, sales and colleagues in the wider business Sales & Customer relations Engage pro-actively in the sales process for Area WND opportunities, to act both as a sales differentiator and a safe-guard on operational viability of the WND solutions sold On a regular basis, join the sales teams on client visits to get a better understanding of customer needs, explain market conditions, act as a subject matter expert regarding the WND product Promote the WND product to the business and act as subject matter expert internally and externally In conjunction with customer owners and the Customer Solution Manager / Opportunity Manager, provide commercial support on tenders and projects Vendors & Partners To develop partner and joint venture agreements to help support the overall sales strategy helping to build profitable customer solutions To lead the preparation for and the conducting of vendor review meetings Have a detailed understanding of agreed service levels and be closely involved in the monitoring and delivery of agreed SLAs Delivery / Execution Liaise closely with the WND execution and Delivery teams to ensure operational reality matches product direction and the solutions / service level agreements in place with our customers Key requirements: University Degree or equivalent qualification Min. 10 years' experience within the Warehousing and Distribution industry Fluent communication skill in English Expert level knowledge of the Warehouse and Distribution market Ability to create and develop strategy for the Area aligned with an interpretation of the Regional & Global WND strategy Strong operational background and understanding in Warehouse and Distribution Extensive knowledge of technologies that support warehousing processes (e.g. WMS) A strong knowledge of the landside marketplace; including feeders, road and rail An excellent understanding of financial management processes including financial forecasting, reporting and budgeting Significant experience of negotiating short, medium and long terms deals, SLA's, and managing complex supplier relationships An expert level ability to assess commercial/business risk versus reward coupled with effective and decisive decision making Direct experience of structured buying processes such as; RFI's, RFQ's, e-tenders, multiple tender rounds, and other procurement techniques A proven track record of leadership in a commercially orientated position of a complex nature A strong entrepreneurial and innovation orientated mind-set and the ability to negotiate and conclude deals that are focused on a win/win partnership basis The ability to build strong relationships with senior internal and external customers A passion for getting the deal done and extremely goal orientated An exceptionally strong team player with the ability motivate and persuade others Exceptional networking skills Data driven with the ability to analyse and make the translation into appropriate action plans Excellent communication skills enabling the ability to present complex information to both internal and external customers

Who are we looking for? You! A seasoned supply chain expert with a passion to deliver value for customers business. You will play an integral role in developing business globally with our key customers by leading the Supply Chain Development efforts in expanding partnership with your customers. We count on your years of experience and an eye for relevant detail, to navigate the account team through click apply for full job details

Owns and manages the end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures. Typically, handles a large number of customers or larger, more complex customers, including special needs such as booking, customs, documentation, filing, legal, dangerous or special cargo and/or lack of e-channel use. Manages accounts with large business impact, defined by volume and/or revenue contribution to the Area scorecard. We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. Key responsibilities Strategy • Create customer loyalty through unmatched customer service • Continuously driving productivity improvements in the end to end process • Improve profitability by continuously driving costs out of the customer services activity & maximising income opportunities Client Lead Assist the Customer Service Manager to: • Drive best practice sharing within the team • Ensure that the team are aware that it is part of their responsibilities to bring forward Customer Service improvement suggestions and actively drive promote this mind-set throughout the team • Support the Lean Maturity model • Drive a constant review of work processes implementing improvements • Be the 1st point of escalation for the team members on behalf of the manager and to resolve and take the necessary action before escalating further Customer Focus • Ensure that solutions are clearly defined within the client SOP and understood by the team members • Ensure that client SOP's remain updated and in consultation with the Sales/Product/KAM adjust them to improve the process • Identify any scope creep and advise Customer Services Manager / Product / Sales in order that it can be addressed with the Client • Ensure that, as a minimum, all client KPI's are achieved • Where appropriate utilise individual client KPI's to ensure that the highest levels of Customer Service excellence is achieved throughout the Customer Service teams (Best practice sharing) • From a Customer Services level assist team by identifying and feeding information on business development opportunities • Identify and propose customer service improvements and service deliverables • Own the clients Customer Service provision and continually improve its delivery. • Develop & maintain effective relationships with client key stake holder • Proactively assist with Client Implementations Financial Control • Report back unrecoverable costs (waived charges) to the CSM in order to capture on the Customer Services Team site • Ensure all cost and income is captured within our control & closely work with BCO / SMEs & GSC team Resource Planning • Supervise Customer Service Executives and manage the workloads between them • In close co-ordination with the Customer Services Manager and the KAS identify the long term staffing requirements • Identify additional team capacity and release this to the Customer Services Manager to assist in managing value added tasks We are looking for • Professional Attitude/Behaviour • Shipping/Logistics Industry knowledge • Strong Communication Skills (Verbal/Written) • Industry-specific Financial Understanding • Supervisory Skills (delegation, coaching, motivation, mentoring) • Leadership Skills & E2E ownership • Problem Solving Skills • Decision-making Skills • Ability to Prioritise • Ability to help others • Ability to handle pressure • Strong planning skills • Strong organisational skills • Good Listening skills • Presentation/Meeting skills • Strong Analytical Skills (ability to review processes, etc) • Interview skills • Good change management skills • Strong compliant skills • Approachable and willing to invest time in others

Location: India /UK/Denmark Opportunity Maersk is looking for regional Platform Product Owners who will work closely with internal business, operations and engineering colleagues as well as our customers to manage the demand and prioritize customer implementations. As well as managing the pipeline the PPO will need to ensure the solutions delivered work towards achieving the right business outcome. A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies, business models and capabilities into high quality, simple products that customers love. We Offer Maersk, the world's largest shipping company, is transforming into an industrial digital giant that enables global trade with its land, sea and port assets. We are an operations focused technology enablement team, which partners with both commercial and operational teams to ensure we deploy the right technologies in the right geographies. This position also offers the opportunity to take innovative ideas and turn them into our future. Through Digital Transformation we identify, define and implement the mix of process, technology and culture that brings business, development and operation teams closer, allowing Maersk to deliver products faster, improve responsiveness and enhance quality for our consumers. We are a very diverse team with colleagues having many different backgrounds and from many different cultures. At Maersk, we focus on the individual's development and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress. We value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. Key Responsibilities As a Platform Product Owner you will manage product backlog, pipeline and prioritize customer implementations working closely with engineering teams. This role is inherently cross-functional and you will work closely with design, engineering, business teams, operations and other product teams. Own and manage the product backlog Define and execute roadmaps in collaboration with your team, peers and stakeholders Liaise with Maersk business product stakeholders and engineering teams to define delivery solutions that are in line with business priorities and roadmaps. Manage prioritization and trade-offs between customer experience, business requirements, technical limitations, performance and operations. Work closely with the business stakeholders to align with business objectives and deliver the right product Work with the technology stakeholders to define the technology approach Work with one or more distributed engineering teams Own communications with the wider team around milestone and release plans Bring together engineers, designers, and departments from around the company to build and release product features & capabilities as per plan Orchestrate and be ultimately responsible for projects and products within your own track, and be able to define and track core KPI(s) Engage with other PPO community to make sure we align solutions cross platforms and feasibilities and delivery timelines for those integration solutions. Champion customer and stakeholder needs throughout project execution, ensuring that what is delivered meets the original goals and objectives Act quickly on trends and opportunities by staying up to date on an extremely dynamic and competitive industry Collaborate with UX designers for the discovery and design phases of a feature Who we are looking for Demonstrate a combination of technical engineering knowledge and an effective business acumen. Customer centricity and ability to understand complex problems / customer scopes and link it to draft solutions and set of requirements. Delivery focused with excellent attention to detail and drive to resolve issues. Interpersonal skills and capability to deal diplomatically in conflicting interest situations. Ability to understand the complexity of a global conglomerate and the role of technology as an integrated part of the business. Experience of Agile scrum methodology, PSPO is desirable. Have a strong focus on standardization and delivery. Well organized and independent to prioritize and meet deadlines. Able and willing to travel based on business requirements, 2-3 weeks per year. Fluent English in both written and oral. Good understanding of Logistics and Services (preferred)

Job Purpose As a Customer Success Partner having a Sales oriented mindset with excellent Account management skills you will work alongside the Client Manager as a co-pilot. You will be responsible for assisting in the selling of the Maersk Line portfolio to customers, working closely with a Client Manager to deliver sales budgets, targets and KPIs for defined customer accounts. You will be working cross functionally to bring synergy and to collaborate with internal teams to streamline processes leading to improved customer experience. Key Responsibilities Through effective relationship building and developing a good understanding of your customers, you will be selling our products, handling renewals, conducting regular reviews and effectively managing the accounts to contribute to the overall volume and revenue targets for the business Ensuring that rate negotiations are completed and processed in a timely manner according to customer requirements and Maersk pricing guidelines, in order to secure maximum business, revenue, and profit for Maersk. Whilst delivering the best service to the customer Communicating quickly and efficiently with our Clients, you will be a key contact for them within the sales team. You will be responsible for solving problems for our clients, including handling invoice queries and identifying solutions to prevent errors impacting collections By using our Customer Relationship Management tools (and others) you will be recording important client information around business opportunities and market feedback, therefore a high attention to detail is required Working cross functionally and managing some ad hoc admin tasks, you will be responsible for delivering the best possible customer experience and playing an important role in the end to end shipment process for the customer Required Experience & Skills With experience of working with customers, you will ideally have proven success in a similar role. Shipping and Logistics experience is not essential but an added advantage Some Sales experience will be good High-level product understanding including how it solves different customer pains Strategic influencing - stakeholder management and influencing Negotiation skills Personal Characteristics Sales oriented mindset with excellent Account management skills Customer Centricity Multitask in a constantly changing environment, you will be able to work under time restrictions with a sense of urgency to deliver to a high standard Anticipating and problem solving, you will have high levels of accuracy and the ability to maintain data. Resolving problems with effective solutions, you will be able to eliminate roadblocks and maintain focus. As a collaborative, customer-focused individual, you will continuously strive to achieve results and deliver and excellent customer experience. With the ability to listen, understand and influence, you will be someone who can build appropriate rapport. As an excellent communicator, you will have the ability to build trusted relationships both within Maersk Line and the customer's organisation. You will thrive in an environment of many different stakeholders and enjoy working across boundaries and with other teams to ensure that sales strategy is achieved.

In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs. Regional Lead Logistics Solution Engineer will work closely with pursuit leaders to diagnose customer's supply chain needs and design world-class solutions, from the Lead Logistics portfolio, that are competitive and compelling, while driving clear value for the client and Maersk, resulting in industry leading win-rates This position can be based in any of our major office locations in the UKI. The default office will depend on successful candidate's location We offer • International experience working for the world s leader, in a dynamic, global industry. • Work with colleagues and clients across the world. • Excellent training development opportunities and global career prospects. • Enhance your communication, problem solving and relation building skills. • Competitive salary and excellent bonus package. Key responsibilities Orchestrate solution strategy cradle to grave • Provide pre-sales support, in collaboration with Sales and/or SCD, to map supply chain flows and document issues or requirements while identifying potential solutions and, where appropriate, calculating customer value; confirming understanding and need for change • Identify strategic scenarios and drive alignment on most compelling strategy that positions Maersk to win • Provide input towards, and secure sign-off and support for, all pursuits through the relevant OMEB stage gates and relevant functions • Provide necessary support to the pursuit process for defining, articulating, presenting and selling the solution towards the customer • Ensure assumptions and statement of work is documented with the offer and included in the customer contract to mitigate scope creep • Comprehensive hand-over to implementation team, with stage-gate sign-off by engineer to ensure full scope is implemented as promised Detailed Solution design, costing & pricing • Capture core data and assumptions that are required to design, cost and price the solution for the customer, including the establishment of a process for capturing all customer insights that might be relevant for this pursuit or future upselling opportunities • Develop detailed designs for the solution incorporating the scope of services, operating model, resource models, operating cost estimates, recommended selling price, estimated value for the client and draft P&L for Maersk • In collaboration with the implementation team, define likely implementation strategy, timelines and cost estimates. • Establish and highlight future potential up-selling journey for Maersk with the customer • Coordinate across products and functions to ensure full solution can be presented to support the pitch, including HSSE, BCP, etc. Be an active participant within the Global Lead Logistics Community • Capture and share knowledge / best practices throughout the organization to support short and long term success • Speak up and share both supportive and critical views in a way that fosters a dynamic and engaging pursuit of continuous improvement We are looking for • Strategic analytical & modelling capability, ability to translate complex requirements into tangible solutions • Extensive Supply Chain and logistics network knowledge, Digital / IT understanding • Expertise within key verticals • Well developed stakeholder management and influencing skills. • Strong understanding of commercial solution sales process and consultative sales techniques Regional LLP Solution Engineer

Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk Customer Service team in Liverpool! We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures • Liaise with other key parties including third party suppliers and other Maersk offices around the world • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines • Produce internal and external reports and statistics as required including client KPI reporting • Monitor the performance of third party suppliers with the aim of identifying areas for improvement • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process • Attend client/other meetings as required • Participate in Supply Chain Management project teams • Work on other ad hoc tasks and projects as requested We are looking for • Passion for customer satisfaction and service excellence • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices • Expertise with Microsoft applications: Word, Excel, Outlook • Outstanding attention to detail

Business Development Manager Role Purpose The Business Development Manager (BDM) is a commercial customer facing role that has overall responsibility for the commercial and financial development of Direct customers portfolio, within a defined segment (Retail/FMCG/Technology/Automotive/Reef), through promoting and selling Hamburg Sud's Ocean & extensive logistics and services solutions. The BDM will play an active role in managing and expanding a personal customer portfolio as a function of business needs. The purpose of the role is to deliver planned levels of business (Ocean/ L&S Growth) mainly from new direct accounts, with a clear focus on strategically aligned trade lanes and products. The focus on new acquisitions will be on export trades whereas existing share of business growth is expected to be delivered through additional services and will be based mostly on import clients. Principal Accountabilities/Responsibilities The Business Development Manager (BDM) has accountabilities in 3 main areas, New Customer Development, Creating and Executing Growth strategies, embracing and championing Hamburg Sud's "Buy your side" New Customer Development • Accountable for the delivery of the Cluster Ocean & Logistics and Services GP targets from a new customer portfolio through the sale of Hamburg Sud's product solutions and focus on selected trade lanes, and effective Book of Business management • Accountable for developing and executing complex solutions for identified customer pain points and collaborating with all relevant product owners to ensure meeting customer expectations. • Accountable for supporting the resolution of customer issues, including collaboration with customers to resolve escalated issues, DSO resolutions and ensuring commitments to volumes are met (with proactive interventions in the event of deviation from agreements, and renegotiations thereafter, where necessary) • Accountable for ensuring that contracts / agreements/ SOP's for all customers within the portfolio comply with guidelines, are comprehensively documented, maintained and appropriately communicated to all relevant Hamburg Sud and relevant Maersk L&S parties. Creating and Executing Customer growth strategies • Accountable for creating and maintain customer strategies with a clear focus on pains and needs aligned with Hamburg Sud's products and services and predefined trade lanes • Accountable for identifying of and pursuit of potential customers in line with the vertical direction and strategy • Accountable for the "Upselling" process within the assigned territory, whereby 'non-Controlled' shippers and network derived sales leads are comprehensively pursued Hamburg Sud Sales 'Ways of Working' • Accountable for ensuring that commercial processes, guidelines, tools, and procedures are adopted without exception. • Accountable for ensuring that the CRM Open sales pipeline is sufficiently robust to ensure delivery of required Closed Won targets, whilst simultaneously ensuring an adequately strong platform for delivering result performance in the coming financial result period • Accountable for ensuring that periodically introduced sales campaigns to drive focused development of the Sales portfolio are executed within the territory scope Skills & Experience • Experience in a customer facing commercial role, ideally within the logistics industry • A high level of understanding of logistics and forwarding products, solutions and terminology, in the local market • Proven track record of targeting, pursuing and winning opportunities, through both personal and collaborative selling efforts • Proven track record in a matrix, multi cultural organisation, building strong relationships and networks both locally and internationally • Well developed communication, persuasiveness, influencing and negotiation skills • Has strong consultative selling and questioning skills • Demonstrable ability to handle most common customer objections • Self Motivated and performance driven

Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk Customer Service team. We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures • Liaise with other key parties including third party suppliers and other Maersk offices around the world • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines • Produce internal and external reports and statistics as required including client KPI reporting • Monitor the performance of third party suppliers with the aim of identifying areas for improvement • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process • Attend client/other meetings as required • Participate in Supply Chain Management project teams • Work on other ad hoc tasks and projects as requested We are looking for • Passion for customer satisfaction and service excellence • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices • Expertise with Microsoft applications: Word, Excel, Outlook • Outstanding attention to detail

As the Client Program Manager (CPM) you lead the global Customer Experience (CX) community to operationally serve one of our important clients, are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (Ocean and Logistics & Services) and all brands. Be, together with the rest of the account team, the client expert internally, and the client advisor externally. You lead improvement and value adding projects and guide implementing new customer business for Maersk. As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace. Client Program Manager Opportunity Are you collaborative, energetic, passionate, and customer-centric? As the Client Program Manager (CPM) you lead the global Customer Experience (CX) community to operationally serve one of our important clients, are an essential element of the global account team, resulting in successful customer experience and business growth around the globe. This role covers all products and services (Ocean and Logistics & Services) and all brands. Be, together with the rest of the account team, the client expert internally, and the client advisor externally. You lead improvement and value adding projects and guide implementing new customer business for Maersk. As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace. We offer An exciting and attractive career in an aspiring and fast-paced environment Excellent training development opportunities and a platform for future global career prospects Flexibility and an inclusive working environment Enhancement of your communication, problem solving and relationship building skills This position can be based in any of our major office in Europe. We are looking for Interest and willingness to learn about the client's priorities and assess strategically how Maersk can serve them Understanding of and passion for driving Operational Excellence in the business Experience of working with a wide variety of complex operational and commercial matters Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer Ability to problem solve and recommend appropriate course of action creating value for the customer If you bring below, this is a bonus for us 3+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization High sense of urgency and persistence Outstanding verbal, writing and presentation skills Key responsibilities Service delivery and customer satisfaction Enhance customer satisfaction Host and engage in regular customer calls, reviewing performance and making forward looking plans Lead the customer transformation in Europe and verify implementation of value-creating projects in the customer supply chain Productivity and Profitability Find and implement possibilities of productivity improvement against service delivery level Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops Represent the customer's interests internally during additional business implementations People Development Set up plans for on-boarding, training, and development of the CX team serving the customer in Europe Be involved in objective setting & performance management of the CX team in Europe Provide recognition & feedback proactively Collaboration & community development Engage, together with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel This role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the 'Apply now' button at the top.

The Customs Process Administrator (CPA) is responsible within a team to coordinate and organise the full range of customs services, starting with order acceptance, registering the order, collecting all relevant documents until the release of goods and customs clearance. A CPA will receive extensive internal and external training as well as an online training for customs legislation and foreign trade, as well as daily support. Main tasks and responsibilities Ensure timely and accurate completion of all Import & Export declarations and Transit Movements. Ensure timely and accurate delivery of all financial activities relevant to CHB. Collate and present data reports to Management, Customer, Internal Stakeholders, Compliance and Implementation Teams To ensure all Operating Manuals are reviewed regularly and updated where required. Ensure that work carried out complies with standard as defined in the operating Manuals. To ensure the Quality Assurance Procedures are up to date and clearly reflect current working practices. Continuously identify waste in processes, delivering improvements which will positively impact productivity (production) levels. Ensuring that all HMRC/statutory requirements are met or exceeded. Maintain a first-class business relationship with all customers and internal stakeholders. To support all growth initiatives and actively participate in creating innovative solutions. To be an active team member who will exchange knowledge and expertise. Proactively lead or actively participate in Customs related projects To ensure training is completed to allow you to cover all accounts. To engender team spirit and staff engagement. Knowledge/ Skills required Technical Skills: HM Revenue & Customs knowledge to include classification, reclaims, websites Descartes customs systems Destin8/CNS Compass Other Government systems and applications (Port Health, DEFRA etc) Microsoft applications: Word, Excel, Access, Visio, PPT, Teams, SharePoint Soft Skills: Strong customer-facing and interaction skills with high-level of customer orientation Team engagement and support The ability to work under pressure to deadline Support and live company values

Join a global leader as we embark on an industry-defining transformation that is already revolutionising trade. You'll play a vital part in our success, opening new doors to our customers of the future and taking care of the growth together with some of our most valued customers and building the experience to advance your career. We're on a landmark journey to simplify global trade. It brings the chance to have a major impact on the world economy, but also, on your career development. With significant personal responsibility, you'll improve your industry knowledge and build the communication and commercial skills that are highly valued in customer-facing roles - quite possibly at a pace that will surprise you. Energising and pioneering, this is also an environment that keeps you motivated. You'll be joining a genuinely diverse, talented team that's passionate about being there for customers, and for each other. And thanks to our global scale, you'll be having the opportunity to develop a wide and well-nurtured professional network. The many other highlights include industry-leading talent development initiatives and competitive benefits. We offer - A dynamic, commercial position in a global setup with leading employment terms, an attractive salary, benefits and flexible working conditions - An exciting career and development opportunity in an international and challenging business environment characterised by high pace, constant change and strive to be the best. - A unique opportunity to become part of a highly engaged and motivated team in one of the world's largest Shipping & Logistics companies and a leader in Sustainability, Diversity and Inclusion - A company that truly makes a global impact by connecting continents, companies and people. Maersk is at the very forefront of transforming the logistics industry to becoming CO2 neutral, sustainable and digital Key responsibilities - Identify and acquire new business through direct customers (BCO's) in line with our strategy and Area Business Plan - Truly listen to and understand the customer's pain points, requirements and needs - Establish strong and sustainable relationships with new customers and contacts at all required levels - Seek to continuously improve customer satisfaction - Build and grow the "Export" pipeline in cooperation with the Area Product Teams - Effectively involve and cooperate with dedicated Sales Support, Customer Experience, Operations, Finance, Implementation, Management, etc. to successfully win, implement and grow the business - Research and analyse the key competitive and industry trends - Ensure customer relationship management tools are timely updated and are of excellent quality - Successfully perform pricing and contract negotiations - Be a team player - exchange ideas and views with your colleagues, contribute to team meetings and ensure your voice is being heard We are looking for - An inspirational Sales Professional with a proven track record in building Customer Relationships and delivering results - significant experience in the Supply Chain/Logistics export market - Customer centric attitude Ability to translate customer logistics needs into solutions - Influencing and consultative selling skills

Are you collaborative, energetic, passionate, and customer-centric? As the Client Program Manager (CPM) you are a critical element of the global account team and the Customer Experience (CX) community that operationally serves one of our Key Clients. The goal is a successful customer experience and business growth around the globe, with your strategic focus on the Europe region. This role covers all products and services (OCE+LnS) and all brands. Be, together with the rest of the account team, the client expert internally, and the client advisor externally. You lead improvement and value adding projects and guide implementing new customer business for Maersk. As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace. We offer An exciting and attractive career in an aspiring and fast-paced environment Excellent training development opportunities and a platform for future global career prospects Flexibility and an inclusive working environment Enhancement of your communication, problem solving and relationship building skills This position is UK based. We are looking for Interest and willingness to learn about the Key Client's priorities Understanding of and passion for driving Operational Excellence in the business Experience of working with a wide variety of complex operational and commercial matters Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer Ability to problem solve and recommend appropriate course of action creating value for the customer If you bring below, this is a bonus for us 3+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization High sense of urgency and persistence Outstanding verbal, writing and presentation skills Key responsibilities Service delivery and customer satisfaction Enhance customer satisfaction Host and engage in regular customer calls, reviewing performance and making forward looking plans Lead the customer transformation in Europe and verify implementation of value-creating projects in the customer supply chain Productivity and Profitability Find and implement possibilities of productivity improvement against service delivery level Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops Represent the customer's interests internally during additional business implementations People Development Set up plans for on-boarding, training, and development of the CX team serving the customer in Europe Be involved in objective setting & performance management of the CX team in Europe Provide recognition & feedback proactively Collaboration & community development Engage, together with the Client Program Director, with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel This role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the 'Apply now' button at the top.

Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk Customer Service team in Liverpo! We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures • Liaise with other key parties including third party suppliers and other Maersk offices around the world • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines • Produce internal and external reports and statistics as required including client KPI reporting • Monitor the performance of third party suppliers with the aim of identifying areas for improvement • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process • Attend client/other meetings as required • Participate in Supply Chain Management project teams • Work on other ad hoc tasks and projects as requested We are looking for • Passion for customer satisfaction and service excellence • Previous experience in Logistics (a plus) • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices • Expertise with Microsoft applications: Word, Excel, Outlook • Good telephone manner and strong Customer Service mind set and approach • Outstanding attention to detail

We Offer Maersk is going through an industry-defining transformation: We want to innovate global trade by simplifying our customer's supply chains. With simple end-to-end solutions, digital services and seamless customer engagement, we want to enable our customers to trade and grow by transporting goods anywhere. Joining us, you will play a key role in ensuring that we succeed. Maersk is a Company where diversity and inclusion is a core part of our people strategy. At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. You will get ample opportunity to develop your talent and take your career further - and we will support you in your endeavours. In Maersk we have a vision to become The Global Integrator of container logistics. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs Job Purpose Manage and develop the overall business relationship and performance across the entire customer supply chain of the account portfolio, covering the whole range of Maersk products. The location is flexible within the UK with an option to WFH or hybrid at a location where Maersk has an office. Key Responsibilities • Client Strategy and planning • Manage and develop the relationship with the contractual customer in line with Maersk/global strategy and Value Proposition • Develop local value proposition to be included on the global tender • Develop global/local business plan for increasing overall supply chain share of wallet and position Logistic & Services products • Grow local presence across products through new opportunities • Define the local value proposition and work closely with local product organization to grow and deliver revenue growth • Responsible for Customer Satisfaction - support the overall customer experience and support global value proposition • Upsell and cross-sell new products to existing Maersk ocean customers • Deliver client profitability as per budget • Ensure successful tender process, business onboarding and contract compliance. Ensure Salesforce is updated accurately and on time to reflect the correct status with the customer at any given time • Customer Relationship - map and navigate the network of contacts within the customer, to ensure we deal with the right people at the right time to deliver short and long-term success Required Experience & Skills • Consultative selling is preferred • Shipping/Logistics expertise • Supply chain expertise is preferred • High-level product understanding including how it solves different customer pains • Strategic influencing - stakeholder management and influencing • Negotiation skills • Ability to connect internally and externally, build team and customer rapport

Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk Customer Service team in Felixstowe! We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures • Liaise with other key parties including third party suppliers and other Maersk offices around the world • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines • Produce internal and external reports and statistics as required including client KPI reporting • Monitor the performance of third party suppliers with the aim of identifying areas for improvement • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process • Attend client/other meetings as required • Participate in Supply Chain Management project teams • Work on other ad hoc tasks and projects as requested We are looking for • Passion for customer satisfaction and service excellence • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices • Expertise with Microsoft applications: Word, Excel, Outlook • Outstanding attention to detail

Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk Customer Service team in Felixstowe! We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures • Liaise with other key parties including third party suppliers and other Maersk offices around the world • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines • Produce internal and external reports and statistics as required including client KPI reporting • Monitor the performance of third party suppliers with the aim of identifying areas for improvement • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process • Attend client/other meetings as required • Participate in Supply Chain Management project teams • Work on other ad hoc tasks and projects as requested We are looking for • Passion for customer satisfaction and service excellence • Previous experience in Logistics (a plus) • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices • Expertise with Microsoft applications: Word, Excel, Outlook • Good telephone manner and strong Customer Service mind set and approach • Outstanding attention to detail

Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment? Come and join a successful and ambitious Maersk Customer Service team. We offer This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference. This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development. As a global company with over 100 years' experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Service Analyst, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Key responsibilities • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures • Liaise with other key parties including third party suppliers and other Maersk offices around the world • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines • Produce internal and external reports and statistics as required including client KPI reporting • Monitor the performance of third party suppliers with the aim of identifying areas for improvement • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process • Attend client/other meetings as required • Participate in Supply Chain Management project teams • Work on other ad hoc tasks and projects as requested We are looking for • Passion for customer satisfaction and service excellence • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices • Expertise with Microsoft applications: Word, Excel, Outlook • Outstanding attention to detail

has 3 main customer journeys, and features, and backlogs related to each. This role is for one of the journey>feature areas. Maersk is a $30bn organization with 100,000 people that move 20% of the world's trade, and it is the largest shipping and logistics company in the world. We are transforming our company into a global integrator of container logistics. As we aspire to secure sustainable growth of our businesses, we need to re-think the way we engage with our customers and partners. We are offering you a unique opportunity to be part of that journey and to contribute by creating solutions for an industry leading organization. As a part of this process, you will have an opportunity to define what it will mean to work with Maersk through cutting-edge customer experiences. Are you ready to be part of an industry-defining digital transformation that will revolutionise trade? As a Platform Product Owner you will define, execute, and deliver a product roadmap to build and enhance the tools used by our internal workforce in order to empower them to drive efficiencies in our global supply chain. This role is inherently cross-functional - you will work closely with the Maersk Business teams operations, and product teams within the company to bring new capabilities and features to. The scope of our products is global - we're looking for Product Managers who know how to build products that will scale globally. A successful candidate will be analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies, business models and capabilities into high quality, simple products that customers love. Key responsibilities Prioritise the most impactful efforts to empower our workforce to improve the efficiency of the global supply chain, and ocean shipping Work in a cross-functional squad (engineering manager, engineers, ux) to build new products and features, and improve or retire existing ones Make the business and user context clear for the teams you work with, creating a compelling vision and defining a product strategy for the work undertaken Represent the customer and their needs to stakeholders and teams across the organisation Define & track KPIs to validate experiments & releases, and to articulate the opportunity of an initiative Manage an effective product launch process, covering app reviews, release notes and customer awareness & discoverability We are looking for • Experience managing roadmaps working in collaboration with tech, data, UX, business and functional stakeholders. • Curiosity around customer needs and experiences and ability to emphasize with customer and turn that into fuel to grow better product. • A natural interest in technology, standardization, automation and optimization of processes. • Understanding user needs and insights with an ability to translate these to digital journeys and user stories. • Ability to drive discussions with stakeholders in order to understand their priorities • Ability to stay motivated in a fast-moving environment where priorities change and with a requirement to deliver results. • Independent and self-motivated with a desire for continuous learnin

Are you an experienced Account Manager with Ocean/Logistics Experience? Can you demonstrate experience managing Customer relationships in a fast-paced environment? Do you want a new challenge with an organisation that truly values its people? As an Account Manager you will manage and develop the overall business relationship and performance across the entire customer supply chain of the account portfolio, covering the whole range of Maersk products In addition to the main duties and responsibilities listed below the Account Manager will be expected to perform other duties appropriate with their skills and abilities. Main Responsibilities: • Client Strategy and planning Manage and develop the relationship with the contractual customer in line with Maersk/global strategy and Value Proposition Develop local value proposition to be included on the global tender Develop global/local business plan for increasing overall supply chain share of wallet and position Logistic & Services products Grow local presence across products through new opportunities Define the local value proposition and work closely with local product organization to grow and deliver revenue growth • Responsible for Customer Satisfaction - support the overall customer experience and support global value proposition • Upsell and cross-sell new products to existing Hamburg Sud Ocean customers • Deliver client profitability as per budget • Ensure successful tender process, business onboarding and contract compliance. Ensure Salesforce is updated accurately and on time to reflect the correct status with the customer at any given time • Customer Relationships - map and navigate the network of contacts within the customer, to ensure we deal with the right people at the right time to deliver short and long-term success About You • Consultative selling is preferred • Shipping/Logistics experience • Supply chain expertise is preferred • High-level product understanding including how it solves different customer pains • Strategic influencing - stakeholder management and influencing • Negotiation skills • Ability to connect internally and externally, build team and customer rapport