Eileen Richards Recruitment

Customer Service Advisor Leicestershire - Hybrid working £26,229.09 + Bonus 16th February Start Date Are you passionate about delivering exceptional customer service? Do you thrive in busy environments where every call counts? Would you like to join a forward-thinking company with excellent training and career development opportunities? The Company: ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded. Role & Responsibilities of the Customer Service Advisor: Manage a high volume of inbound customer calls and emails, providing clear and helpful responses Work towards daily call and performance targets Resolve queries relating to accounts, deliveries, billing, and pricing efficiently Prioritise and manage multiple tasks effectively in a busy office setting Record customer data accurately in the CRM system Collaborate and support colleagues to ensure the team delivers great service About You as the Customer Service Advisor: Experience working in a customer service or call centre environment Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve Confident working with numbers and billing information Excellent organisational skills and attention to detail IT proficient, particularly with MS Office Positive, professional attitude with the drive to support both customers and team members Access to own vehicle and willingness to complete initial onsite training Benefits as the Customer Service Advisor: Hybrid working (2 days in the office, 3 from home) after initial month training Fantastic training from industry leaders Holiday 25 days plus bank holidays Bonus Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Business Development Manager Leicester , with hybrid working C£30,000p.a. depending on experience, plus £3K car allowance & uncapped bonus? Would you like to step into a high-profile sales role where your skills directly impact growth in a dynamic sports and events environment? Work with premium clients and corporate partners, delivering experiences that leave a lasting impression? Take ownership of your success, with autonomy, clear targets, and uncapped earning potential? The Company: We are seeking a driven Business Development Manager to join an exciting, high-profile organisation in the sports and events sector. This role is perfect for an ambitious sales professional who thrives in a fast-paced environment and has a passion for delivering exceptional corporate experiences. You will be responsible for driving new business acquisition and nurturing existing client relationships, aligning their needs with the company s products and services. You will introduce clients to a range of corporate opportunities and hospitality experiences, helping to grow revenue while delivering outstanding service. Role & Responsibilities of the Business Development Manager: Sell corporate products and hospitality packages, including premium experiences, seasonal memberships, and event offerings. Identify and pursue additional commercial opportunities beyond core offerings, including corporate events and networking initiatives. Meet and exceed daily, weekly, and monthly KPIs, maintaining a strong, qualified sales pipeline and providing accurate forecasts. Achieve financial targets for all products, events, and services, supporting personal, departmental, and companywide objectives. Innovate and identify new revenue opportunities, keeping abreast of industry trends and competitors. Manage and update client data within the CRM system, ensuring accurate sales records and prospect information. Represent the company professionally at client meetings, events, and networking opportunities. Work proactively across a busy schedule, including event days, to maximise client engagement and sales opportunities. About You as the Business Development Manager: Proven experience in new business and corporate sales, including face-to-face and telephone selling. Self-motivated, driven, resilient, and able to manage your own time effectively. Excellent communication and relationship-building skills. Full UK driving license and eligibility to work in the UK. Experience in sport, hospitality, or events sectors is desirable but not essential. Ability to thrive in a fast-paced environment and work to deadlines. Additional Benefits: Car allowance Hybrid working after probation Free on site car parking Fantastic, supportive team Excellent Networking opportunities Pension 24 days holiday plus bank holidays Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Commercial Events Coordinator Derby or Nottingham (with travel across East Midlands) £26,500-£28,500 Do you enjoy creating events that connect businesses and celebrate success? Are you confident working to deadlines and budgets while delivering outstanding experiences? Do you enjoy building relationships across multiple stakeholders and exploring new ideas to grow engagement? The Company: We are partnering with a well-established and reputable organisation seeking an Events Coordinator to join their Commercial Events team. In this role, you will support the planning and delivery of the organisation s flagship events while driving growth and engagement across sub-networks. This is a great opportunity for a forward-thinking, self-motivated individual with strong relationship-building skills. Role & Responsibilities of the Commercial Events Coordinator: Support the Head of Commercial Events in delivering major events and network activity across the East Midlands. Take the lead on network group events, ensuring growth in member and non-member engagement. Research, propose, and deliver innovative event and networking topics to enhance engagement and membership value. Explore collaborations across the region to enhance events, training, coaching, courses, and funding opportunities. Ensure all events are delivered to a high standard, meeting deadlines, budgets, and profit targets. Research and negotiate with new and exciting venues to attract attendees. Liaise with external contractors to secure cost-effective, high-quality services. Manage supplier relationships and ensure event outputs meet organisational standards. Maintain strong day-to-day relationships with internal teams, members, and external clients. Use CRM, Microsoft Teams, and SharePoint for collaborative event planning. Provide high-quality administrative support, ensuring accuracy and attention to detail. Contribute to the review and evaluation of the events programme, recommending improvements. Uphold brand quality and organisational standards throughout planning and delivery. Plan, execute, and evaluate events with excellent time management and attention to detail. Carry out other activities aligned with the role as required. About You as the Commercial Events Coordinator: Have a driving licence to travel across the East Midlands. Have demonstrable experience delivering events from conception to post-event evaluation. Can manage budgets, work to deadlines, and deliver events to a high standard. Are skilled at managing suppliers and working with a diverse range of businesses, including sponsors and partners. Possess strong relationship-building skills and can communicate confidently with internal teams, members, and external stakeholders. Are proactive, highly motivated, resilient, and able to work both independently and as part of a team. Are flexible with working hours to meet the demands of the role. Additional Benefits: 25 days holiday plus bank holidays (pro rata for part-time) 8% employer pension contribution Wellbeing support including health plans, mental health support, discounts, and more Birthday off plus extra leave after 5 and 10 years service Life assurance Agile working practices and dress-for-the-day policy Two paid volunteering days per year Tax-free childcare and Bike2Work schemes Special leave for bereavement, dependants, and compassionate reasons Learning and development opportunities Recognition and engagement schemes 45p per business mile reimbursement (up to 10,000 miles) Employee social events Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Operations Director (Manufacturing) Loughborough c£90,000p.a. DOE + car/allowance, bonuses and benefits Lead. Engineer. Transform. Are you a powerhouse of operational and engineering leadership? Do you have proven experience in the food-processing machinery sector? Do you thrive on driving precision, innovation and performance in complex, technical manufacturing environments? This isn t just another Operations Director role; it s your chance to lead engineering excellence and shape the future of a business designing and building world-class processing solutions for the food industry! The Company: growing and reputable company renowned for its innovation and precision in delivering high-performance food machinery. This role will also encompass working with sister businesses specialising in stainless-steel fabrication, packaging systems and automation: Aqualine by Alway, BagForm International and Alway Electrical. The group continues to expand and now seeks a visionary Operations Director to drive engineering and operational transformation. Role & Responsibilities of the Operations Director: Play a pivotal role within the Senior Leadership Team, contributing to high-level decisions that shape the future of operations and growth. Lead and empower cross-functional teams ensuring excellence across production, engineering, design and installation, ensuring excellence in performance, quality and delivery. Oversee the end-to-end engineering process from design for manufacture through to assembly and commissioning, ensuring technical accuracy, efficiency and innovation. Drive continuous improvement in manufacturing methods, materials and machinery design, embedding lean principles and world-class engineering practices. Champion technical excellence within project execution, supporting teams to solve complex engineering challenges and deliver precision-built equipment on time and on budget. Build and maintain high-trust relationships with customers, including handling involved, technical discussions and ensuring their needs are met with precision. Support the development and execution of strategic plans, working closely with the Managing Director and business owner. Help drive commercial success with a keen eye on operational KPIs, budgets, and customer satisfaction. About You as the Operations Director: Must have hands-on experience in manufacturing machinery for the food industry, this is essential. Deep technical expertise in precision engineering, stainless-steel fabrication and food-processing machinery design. Strong leadership track record in a high-pace, quality-driven engineering and manufacturing environment. Commercially astute with strong financial awareness across production costs, budgets and operational performance. A confident, empathetic leader who balances strategic vision with operational execution. Excellent communicator who thrives in technical environments and enjoys engaging with clients and stakeholders at all levels. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicant, if you do not receive a response within 7working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Facilities Administrator Braunstone, Leicestershire 28,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy help-desk environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Administrator to support their busy team. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Facilities Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Coordinate and schedule planned and reactive maintenance tasks through internal systems. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Facilities Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

Customer Service Administrator Braunstone , Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Customer Service Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Customer Service Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Customer Service Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

Head of Corporate Sales & Events Leicester c£55,000 p.a. + car allowance & excellent commission Do you thrive on hitting ambitious sales targets while leading a team to do the same? Are you confident, motivated, and hungry to make an impact in a high-profile sporting environment? Do you want to shape corporate sales and events for one of the UK s most iconic rugby clubs? The Company: Leicester Tigers are more than a rugby club. With a proud history, unrivalled fan base, and a stadium at the heart of the community, Tigers are focused on driving commercial success both on and off the pitch. Their Corporate Sales & Events team play a crucial role in building long-term relationships, delivering unforgettable hospitality, and ensuring commercial growth. Role & Responsibilities of the Head of Corporate Sales & Events Take ownership of personal sales targets while driving overall departmental performance across corporate sales and events. Lead, inspire, and motivate a high-performing team to deliver exceptional results. Oversee the planning and delivery of all matchday and non-matchday corporate events, ensuring world-class execution and client satisfaction. Maximise revenue across hospitality, corporate events, and partnerships, ensuring profitability and year-on-year growth. Build and nurture strong client relationships, ensuring an outstanding customer journey from first contact through to delivery and renewal. Work collaboratively with marketing, operations, and partnerships to create engaging campaigns and activations that enhance the brand. Develop innovative sales campaigns and event concepts to attract new clients and retain existing ones. Track and report on performance, using data-driven insights to optimise processes, event ROI, and commercial outcomes. Coach, develop, and support the team, fostering a culture of accountability, creativity, and continuous improvement. Ensure all corporate and events activity reflects and promotes the organisation s values and brand standards. About You as the Head of Corporate Sales & Events: Proven track record in corporate sales, partnerships, or events within sport, hospitality, or a similar B2B environment. Strong sales ability with a history of exceeding personal and team targets. Experienced in leading and developing a successful sales team. Hungry, driven, and resilient; thrives in a fast-paced, target-led environment. Client-focused with excellent relationship-building and influencing skills. Commercially astute with a clear understanding of event ROI, margins, and revenue growth. Creative and energetic, able to bring fresh ideas to campaigns and inspire those around you. Organised and proactive with strong attention to detail. Confident communicator with the credibility to engage senior stakeholders. Full, clean driving licence. Aligned with values such as teamwork, resilience, passion, and drive. Additional Benefits: Performance-based commission structure (c.£15K OTE) £4,000p.a. car allowance Pension scheme. Opportunity to be part of a high-profile sporting organisation with a rich heritage. Great team culture that celebrates success Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Digital Marketing Executive Leicestershire - onsite C £35,000 p.a. + car allowance Ready to see your marketing & campaigns influence real communities, homes and places? Want the freedom, trust and support to create, optimise and execute campaigns end-to-end? Keen to play a key role in shaping how the business is seen nationally and be part of their continued growth? The Company: ER Recruitment are working with an ambitious, fast-growing organisation operating within the affordable housing, regeneration and residential development sector. Following significant growth, multiple brand launches and major investment in sustainability and innovation, they re looking for a driven Digital Marketing Executive to elevate their digital presence across a growing group. This is a hands-on, high-impact role where you ll take ownership of digital marketing activity across three distinct brands, including affordable housing partnerships, private residential sales and sustainable construction. Role & Responsibilities of the Digital Marketing Executive: Create engaging, on-brand content across Facebook, Instagram, LinkedIn and X Manage and optimise paid advertising campaigns on Meta platforms Design graphics and visual assets to elevate social media presence Showcase achievements, developments and people across the business Manage digital campaigns, automation, re-targeting and reporting through HubSpot Create and send email newsletters to clients, partners and suppliers Track performance, analyse results and continuously optimise campaigns Plan, execute and optimise website content through SEO writing and keyword research Manage and update websites to ensure content is engaging, accurate and optimised Use WordPress to regularly refresh and improve site content and layout Analyse website performance using Google Analytics About You as the Digital Marketing Executive: Experience in a similar digital marketing role/sector Strong understanding of WordPress, SEO, social media and email marketing Experience using tools such as Google Analytics and social platforms to track results Excellent copywriting and content creation skills Strong organisation skills with the ability to manage multiple projects A positive, can-do attitude and willingness to learn Desirable to have experience using Canva (or similar design tools) Desirable to have experience with HubSpot Driver s licence is essential. This role is fully office based near Meridian Leicestershire, and will require national travel occasionally to other sites (hence the car allowance). Additional Benefits: Car allowance £3,000 Enhanced pension scheme Industry-leading bonus scheme Private medical insurance Life assurance Electric company car scheme Generous annual leave with the option to purchase more Paid volunteering days and opportunities to support local communities and charities Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.

Helpdesk Customer Administrator Braunstone, Leicestershire 26,000 Are you an organised and proactive individual with excellent customer service skills? Do you thrive in a busy help-desk environment, handling inbound calls, managing queries, and supporting the smooth running of day-to-day operations? Would you like to join a professional and friendly team within the facilities management sector? The Company: We are supporting a well-established organisation in the facilities management industry who are looking for a dedicated Help-Desk Customer Administrator. This role sits at the heart of the help-desk operation, managing customer enquiries, coordinating works with contractors, and ensuring exceptional service is delivered. Role & Responsibilities of the Helpdesk Customer Administrator: Handle a high volume of inbound customer service calls and help-desk enquiries, ensuring all queries are logged accurately and resolved efficiently. Act as the main third-party liaison with contractors, obtaining updates, arranging visits, and ensuring work is completed within agreed timescales. Support the allocation and scheduling of jobs, including escalation of urgent issues or service failures. Assist with managing out of hours calls, ensuring that emergencies and priority requests are passed to the appropriate teams. Maintain accurate records using CAFM/help-desk systems and produce reports as required. Prioritise and manage multiple tasks in a fast-paced environment while maintaining strong attention to detail. Work collaboratively with internal teams to resolve customer or contractor-related issues. About You as the Helpdesk Customer Administrator: Previous experience in a help-desk, customer service, or administrative role, ideally within a facilities or B2B environment. Proven ability to deliver excellent customer service and handle a variety of customer and contractor enquiries confidently. Comfortable dealing with B2B calls, suppliers, and third-party contractors. Quick to learn new systems and able to navigate multiple platforms simultaneously. Strong organisational skills with the ability to prioritise and manage several ongoing tasks. Confident communicator with excellent verbal and written skills. Proficient in Microsoft Office applications; experience with CAFM/help-desk software is an advantage. Must be able to commute to the office in Braunstone, Leicestershire as this is a fully office based role. Whilst the role is Monday-Friday 9am-5pm, there is an emergency out of hours phone line which you will be responsible for 1 week of the month on a rotational shift pattern. This role would be suitable for: customer service, call centre, helpdesk, contracts administrator, office manager etc. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.