Cheval Collection Ltd

Cheval Collection are looking for a Learning & Development Specialist to join our dynamic People & Culture team to drive training excellence across our organisation. We are seeking a Learning & Development Specialist to drive training excellence across our organisation. In this pivotal role, you will design and implement learning strategies that empower colleagues, enhance customer service, and foster career growth. You will champion AI-driven learning solutions, innovative training methodologies, and continuous improvement to ensure our workforce remains skilled, engaged, and future-ready. Key Responsibilities: Develop & Deliver Training - Design and implement engaging learning solutions tailored to various audiences and learning styles. Innovate & Leverage AI - Integrate AI-driven learning technologies to enhance training effectiveness and employee development. Assess & Evolve Learning Needs - Conduct Training Needs Analysis (TNA) to align training programs with company objectives and individual growth. Lead Induction & Career Development - Ensure smooth onboarding experiences and create leadership programs that support career progression. Enhance Customer Service Excellence - Deliver high-level customer service training to maintain outstanding hospitality standards. Optimize Digital Learning - Create e-learning courses using authoring tools, ensuring accessibility and engagement. Drive Continuous Improvement - Stay ahead of industry trends, incorporating innovative methodologies and digital learning advancements. Manage Stakeholder Relationships - Collaborate with leaders and subject matter experts to design impactful training programs. What We're Looking For: Proven experience in training delivery within a hospitality setting. Strong ability to think creatively and develop innovative learning solutions. Self-motivated with the initiative to drive impactful training strategies. Experience in Training Needs Analysis, course design, delivery, and evaluation. Familiarity with e-learning authoring tools and AI-driven learning solutions. Operational experience within a hotel or serviced apartment environment. Exceptional customer service skills and a commitment to high standards. Excellent communication and interpersonal skills, with the ability to engage and inspire colleagues. Strong adaptability to different learning styles and diverse audiences. Expertise in time management and prioritization, handling multiple training initiatives effectively. Advanced proficiency in Microsoft Office applications. Are you passionate about shaping the future of learning and development? Do you thrive in a dynamic hospitality environment, bringing innovation, creativity, and a strategic mindset to training initiatives? If so, we have the perfect opportunity for you! Helpful to know Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) may be requested in the event of a position being offered.

Cheval Collection is currently recruiting a Housekeeping Coordinator for Cheval Three Quays. As the Housekeeping Coordinator, you will serve as the first point of contact for guests and other departments regarding housekeeping. You will organise the housekeeping team to ensure all apartments are cleaned promptly. Using workforce management software, you will manage shift coverage and analyze data. Coordination with the housekeeping management team and external contractors, as well as liaising with reservations for scheduling maintenance, will be key. You will allocate work and prepare daily section sheets. Maintaining housekeeping supplies, reporting and following up on maintenance issues, and addressing guest queries and complaints promptly are crucial tasks. You will ensure show apartments are ready for potential guests, perform administrative tasks, and manage timesheets. Keeping departmental notice boards updated, handling lost property, and ensuring the security of keys are part of the role. Compliance with internal policies and procedures, placing orders, and contributing to the management team will also be expected. We want you to apply for this role if you Have supervisory experience in a luxury environment Have the ability to delegate and prioritise workload of self and others Take pride in what you do Have a good eye for detail and notice small but important things Be a confident communicator Have a positive attitude in everything you do In return we can offer you A competitive salary Company recognition scheme 30 days annual leave (increasing with service, including public holidays) Life Assurance Season Ticket Loan Tuition funded support Apprenticeship scheme Contribution to personal pension (after 3 months) And many more benefits! If you thrive on being the best you can and want to join our award-winning team, then look no further and apply for our Housekeeping Coordinator role now! Helpful to know Only those eligible to work in the UK or with a valid UK work permit/visa will be considered for this position. A basic disclosure (DBS Check) will be requested if a position is offered.

Cheval Collection are currently recruiting a Chief Engineer to join our management team at our luxury serviced apartments in Edinburgh, Cheval The Edinburgh Grand, Cheval Old Town Chambers and Cheval Abbey Strand Apartments. As Chief Engineer of these three stunning properties in the heart of Edinburgh, you will need to be a technical expert and a great team leader to ensure that the properties are maintained to an excellent standard and compliant. Reporting directly to the General Manager, you will be responsible for the proactive and reactive maintenance for three properties, with a small team of direct reports, to manage PPM schedules, ensure health, safety and compliance are in order, and work collaboratively with other department managers to meet the company's standards. As well as having an extensive knowledge of electrical and mechanical services, you also need to be confident in using systems such as building management systems, and other supporting IT systems for maintenance reporting and health and safety compliance. If you have a multisite background, this would be a benefit, and an understanding of a luxury hospitality environment is preferable. As Chief Engineer, some of your responsibilities will include: Contractor Management : Supervise contracting staff and manage site access, ensuring all contractors adhere to Cheval Health & Safety policies, review RAMS, issue permits to work, and ensure all work is completed in line with the brief and Cheval standards. Planned & Reactive Maintenance : Oversee the coordination of planned and reactive maintenance, ensuring adherence to schedules, PPM servicing, and the manufacturer's recommendations for plant and equipment. Health & Safety Compliance : Ensure compliance with all Fire, Health & Safety regulations, conduct regular reviews, coordinate emergency plans and evacuations, and manage Health & Safety audits in collaboration with the Health & Safety Coordinator. Budget & Procurement : Actively manage the maintenance budget in line with approved forecasts, seek value for money when procuring goods and services, and assist in the annual budgeting process for maintenance, supplies, and service charges. We would love to hear from you if you have: Management experience in a 4/5 star or luxury environment. Experience in leading and developing a maintenance team. A strong ability to plan and organise projects. Extensive knowledge of electrical and mechanical services. A good knowledge of Health & Safety legislation and water management processes. Knowledge of Building Management Systems. Are a confident communicator at all levels. Take pride in what you do. Have a positive attitude in everything you do. In return we can offer you: 29 days annual leave, increasing with service (including bank holidays). Life Assurance (3 times salary). Career progression. Learning & Development opportunities. Food & Beverage Discounts. Retail discounts. Discounted accommodation. Health and wellbeing app. Company sick pay. Reward & Recognition scheme. Company events & celebrations. Tuition support funding. If you thrive on being the best you can and want to join our award-winning team, then look no further and apply now! Helpful to know: Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.