Vermelo RPO

Job Title: Data Science Analyst Location: Peterborough (hybrid working - 1 day in office) We have an exciting opportunity at Markerstudy Group for a Data Science Analyst. You will be responsible for providing data science and analytics solutions to support our strategic roadmaps and customer propositions. Working with a variety of teams and stakeholders, you will have strong communication skills allowing the business to adopt and embed your findings. Our Group Data Science team is commercially focused and driven by creating real value from data. We are a growing team of around 15 data science professionals, working across every part of the commercial business to help identify, build, and scale data-driven opportunities. Sitting within the Group Data Science function, this role works closely with a wide range of internal and external stakeholders, delivering data products, insights, and analytical services across pricing, partnerships, IT, insurers, customer insight, digital, marketing, and contact-centre teams This is a great opportunity for you to accelerate your career in Data Science, we'll provide you with all the relevant technical training around our data assets and technology stack, in return we ask that you are naturally inquisitive, passionate about problem solving and data, and view it as a vocation. You'll fit right into our team environment where you'll learn and develop with likeminded peers. As part of your Data Science career, you will be expected to develop and understand a wide range of modern statistical, machine learning and data science methods. This knowledge will be applied to a wide range of business problems, adding demonstrable commercial value to the wider Markerstudy Group Key Roles and Responsibilities Drive commercial benefit and solve business problems using data Build strong, collaborative relationships with stakeholders across Markerstudy Group Explore large structured / unstructured data from a variety of sources Explore, understand and visualise data using leading tools and technology Maintenance of our Data Products, Frameworks and Tools Understand End-to-End Data Science / Data Product lifecycles Working with other Data Scientists, analytics professionals on Projects What you can expect to be working on: Within the first 3 months you will gain knowledge of our data assets by creating actionable business insight from our data warehouse to build a strong foundation. Expect to be hands on using tools like Python / SQL , and working with large datasets within our Azure Cloud Platforms. By the end of your first year, you will be competent in Python programming, our tools and frameworks, and working in many of our machine learning projects. You will have started to create a network of stakeholders. By month 24 you will have had the opportunity to work on a wide variety of data products and understand the commercial applications e.g. Fraud, Claims, Debt, Digital personalisation. You will be skilled in Python (including real time coding) and SQL. Throughout you will receive ongoing personal development with senior members of the team to advance your skills and help guide your future career progression. Key Skills, Experience and Knowledge: Passionate and curious about data science, data. Love solving problems. Strong communication skills, and the ability to "story-tell" to our stakeholders and customers, can adapt for audiences of varying technical abilities. Strong numerical, a solid understanding of mathematical concepts and principles. Resilience can work independently to deliver projects. Proactively share insights, results and identify risks with the rest of the team. Proficient at communicating results in a concise manner both verbally and written. Experience using an analytical tool/language (Python, R or equivalent) or SQL Hands-on experience of data analysis and communicating findings Hands-on experience in the cloud platform and tools i.e. Azure, Azure Databricks, Azure Data Factory Experience of using collaboration tools such as JIRA and Confluence Experience of using version control software e.g. Git Experience of running and deploying Azure DevOps pipelines would be advantageous Behaviours: Works collaboratively and contributes positively as part of a team Self-motivated with a drive to learn, develop and show ownership Logical thinker with a professional and positive attitude Passion to innovate and improve processes Value differences and people from all walks of life, both colleagues and customers

Job Title: Senior Proposition Manager Location: Manchester or Southport (hybrid working) About the Role: As a Proposition Manager, you'll be at the heart of driving the business on to even greater things as the business continues its proposition led approach to strategic forward-thinking insurance solutions. For you, that includes designing and implementing new products, systems and methods of customer engagement, all of which have the aim of driving efficiencies, improving business performance and delivering exceptional customer outcomes. Key Responsibilities: Support development of the proposition strategy Be the lead subject matter expert and collaborate with the wider business to support delivery of excellent customer outcomes Lead on projects, ensuring we deliver solutions that meet the needs of our customers and the wider business. Proactively identify and address issues and implement improvements in collaboration with the wider business by; Root cause analysis Product performance analysis Utilising insurer and internal MI Ensure all processes and procedures are carried out in line with internal and regulatory guidelines. Carry out regular market and competitor research to identify the strengths and weaknesses of our products and proposition and identify potential opportunities for improvements and threats for our customers and distributors About you: Proven track record of product and project delivery Commercially focussed Have ability to create strategic, forward thinking and innovative plans and business cases Be interested, curious and driven Have the ability to identify issues and pro-actively find solutions and act upon them Be capable of adapting your communication and presentation style to your audience Have high levels of accuracy and attention to detail Be capable of working in a fast-paced environment and able to manage and prioritise yours and your team's workload effectively Make data driven and logic-based decisions Not be afraid to speak up and challenge the status quo, always looking for new ways of working better and smarter Be able to build and maintain strong relationships Have strong IT skills, particularly Excel and PowerPoint Have strong numeracy and literacy skills Desirable You will have comparable proposition/product management experience

Locations: North East/Edinburgh/South Coast Role Purpose: Working as part of the Commercial Team, our overall objective is to achieve operational targets in respect of Sales, Renewals and Adjustments for the relevant products, whilst providing excellent customer service. These targets will include volume of premium transactions, customer satisfaction levels, and document turnaround times. You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service. Duties & Responsibilities: Expand the client base by proactively sourcing new business opportunities across a wide variety of Commercial products. Assessing client demands and needs, analysing risks, and recommending appropriate business area to contact Provide detailed updates on sales performance and prospecting activity, highlighting key wins and action plan for the upcoming period. Achieve and exceed all personal, team, and departmental performance targets, maintaining a focus on productivity and business growth. Ensuring that all communications with customers are accurately recorded in line with the Company's Procedures Ensure continuous professional development by participating in training, e-learns and courses and recording CPD points. Attending and contributing to meetings and team briefings. The observance of Markerstudy Business compliance procedures. Visiting new and existing customers when required to ensure professional relationships are maintained. Proactively enhancing client / partner relationships Contribute to the overall success of the Division by performing any other reasonable duties as requested by management General: The adherence to company standards for excellent customer care Embracing company values Promoting Markerstudy Business in every customer engagement and acting as an ambassador for the company Liaising, communicating and co-operating with other staff Communicate positively and effectively across the business, working collaboratively with colleagues at all levels. Essential Qualifications and Skills Recent Sales and/or Commercial Insurance experience Full Uk driving licence You have a passion for working with people, and demonstrable ability to act with empathy, dignity and respect You communicate clearly and transparently You have strong influencing and negotiation skills You're open to feedback and proactively champion change You have a passion for doing what's right and the determination to follow through You're open to positively engaging with all people and possibilities You can work independent, at times with minimal supervision Desirable Criteria Book of business and market knowledge to transfer into the Division

Job Title: Transformation Senior Pricing Analyst Location: Peterborough, Manchester, London, Stoke-on-Trent (flexible hybrid working) We support remote working with occasional travel to our offices. Are you ready to take your analytical skills to the next level and help transform pricing capabilities? At Markerstudy, we're on a mission to redefine how we deliver value to our customers and the business. This is your opportunity to join our Pricing Transformation team and play a key role in shaping the future of pricing across one of the UK's leading insurance providers. Why this role matters As Transformation Senior Pricing Analyst, you'll work on developing and enhancing pricing models, monitoring portfolio performance, and deliver innovative pricing solutions that maximise value for both customers and the business. You'll collaborate with peers across Modelling, Optimisation, and Street Pricing teams to ensure cutting edge approaches meet business objectives. Ultimately, you'll play a pivotal role in driving the evolution of our pricing capability and ensuring we stay ahead in a fast moving market. What you'll do: Conduct retail price optimisation analysis and modelling using advanced techniques. Develop customer propensity and Lifetime Value (LTV) models. Build and maintain sophisticated pricing models with advanced data science techniques using WTW Radar and Emblem. Query and engineer large datasets (e.g., Python/R/SQL/PySpark) on modern platforms (e.g., Azure Databricks). Create innovative data solutions and present actionable insights to stakeholders. Communicate results clearly to key decision-makers to influence pricing strategies. Advance the adoption of statistical and machine-learning methods within pricing, in collaboration with Modelling, Optimisation, and Street Pricing. What we're looking for: Experience in general insurance pricing with strong modelling skills. Proficiency in programming languages such as R, Python, PySpark, SAS, or SQL. Good knowledge of Azure Databricks and modern data technologies. Experience with WTW Radar software is preferred. A quantitative degree in Mathematics, Statistics, Engineering, Physics, Computer Science, or Actuarial Science. Excellent communication skills to convey complex technical concepts to technical and non-technical audiences. A passion for innovation and continuous improvement. What we offer A collaborative, fast-paced environment where innovation thrives. Life assurance (4x salary), and yearly bonus scheme. 24 days annual leave increasing with length of service, plus bank holidays (with options to buy more) Modern, vibrant offices and flexible hybrid working. Clear opportunities for career progression and professional development. About Markerstudy Markerstudy Group is one of the UK's leading insurance providers, known for its innovative approach and rapid growth. With over 6,000 colleagues and 8 million customers, we deliver a wide range of motor, home, pet, and specialist insurance products through well-known brands like Swinton, Carole Nash, and Marmalade. We're passionate about using data, technology, and creativity to make insurance smarter and more accessible. Joining our Pricing team means you'll work across multiple areas of the business, gaining exposure to a wide variety of challenges and opportunities. You'll be central to shaping customer pricing strategies, driving value, and influencing decisions at the heart of a dynamic, forward-thinking organisation. As a business committed to sustainability and investing in its people, we're proud to hold Investors in People Gold accreditation. We offer clear opportunities for career progression, professional development, and the chance to make a real impact in a growing organisation where your work truly matters. Ready to make your mark? Apply now and help lead the future of pricing transformation at Markerstudy.

Finance Business Partner - Insurance Location: Hybrid in Manchester Are you a commercially minded finance professional who enjoys getting under the skin of business performance, partnering with senior stakeholders and driving smarter ways of working?This is a great opportunity to join a fast-paced finance team where you will play a key role in supporting trading performance, improving reporting and forecasting, and helping the business balance growth with profitability. As a Finance Business Partner, you will work closely with internal P&L owners, external partners and central finance teams, providing clear insight, challenge and financial support across Distribution.What you'll be doingYou will support the delivery of budget targets across volumes and EBITDA, helping the business understand performance, risks, opportunities and commercial outcomes.Key responsibilities will include: Supporting commercial strategy and pricing optimisation to balance growth with profitability. Managing risks and opportunities with accuracy, transparency and clear ownership. Providing financial tracking for key initiatives and ensuring functional owners remain accountable for delivery. Owning consistent trading reporting and forecasting across Distribution. Producing impactful analysis to investigate performance issues and strengthen business intelligence. Championing process simplification and continuous improvement, including the transition to Group Anaplan modelling and data. Supporting M&A activity, including due diligence and information requests. Building strong relationships with internal P&L owners, external partners, Atlanta and central finance teams. Playing an active role in shaping a "One Finance" culture built on teamwork, curiosity and shared success. We're looking for someone who can combine strong technical finance skills with commercial curiosity and confident stakeholder engagement.You'll bring: Part-qualified or fully qualified accountancy background, such as ACCA, CIMA or ACA. Strong FP&A and business partnering experience. Experience working in a partner-facing or commercially focused environment would be advantageous. Advanced Excel skills, including model-building. Experience with Anaplan or similar planning/reporting tools. Strong analytical skills with the ability to turn data into meaningful insight. Excellent communication and interpersonal skills. A proactive, curious mindset with a genuine appetite to drive change and improve ways of working. Why join us?This is a visible role in a busy, evolving finance function where your insight will directly support commercial decision-making. You'll have the opportunity to partner with senior stakeholders, improve reporting and forecasting, and contribute to a more connected, forward-thinking finance culture.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at

Senior Commercial Finance Business Partner Location: Hybrid - Peterborough or Manchester (Internal applications- any MSG office) Are you a commercially minded Finance Business Partner who enjoys getting close to the numbers, challenging performance, and influencing real business outcomes? Markerstudy is looking for a Senior Commercial Finance Business Partner to join our Group Finance team. This is a high-profile role partnering with our Partnerships Director , supporting external partners, new business development, claims, ancillary products and core product trading performance. You'll play a key role in driving commercial performance, providing clear insight, accurate forecasting and financial challenge to help shape strategic decisions across the business. What you'll be doing Partnering with senior stakeholders to understand trading performance, commercial drivers and key risks/opportunities. Supporting delivery budget targets across volumes, EBITDA and wider trading performance. Providing robust forecasting, commercial insight and financial modelling to support decision-making. Helping drive pricing optimisation, commercial initiatives and cost/value opportunities. Producing consistent trading, reporting and analysis across Distribution. Supporting process improvement, simplification and transition to group Anaplan reporting and modelling. Building strong relationships across Finance, internal trading teams and external partners. Supporting M&A, due diligence and ad hoc information requests where required. What we're looking for Fully qualified accountant - ACCA, CIMA or ACA . Strong FP&A, commercial finance or business partnering experience. Advanced Excel skills, including financial modelling. Confident communicator with the ability to challenge, influence and build strong relationships. Strong analytical mindset with a curious, proactive approach. Experience partnering with external customers or commercial teams would be highly beneficial. Anaplan experience would be a strong advantage, but is not essential. Why join Markerstudy? Markerstudy's vision is to become the UK's No. 1 General Insurance Services Provider by delivering innovative, value-driven products and solutions to customers. This is a brilliant opportunity to join a growing and evolving business where Finance has a genuine seat at the table. You'll be part of a collaborative "One Finance" culture, with the opportunity to influence trading performance, improve processes and help shape future commercial strategy. Ready to make a real impact? Apply now and bring your commercial finance expertise to a business where your insight will make a difference.

This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The Ideal Candidate Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up. Responsibilities Provide unparalleled support to the team to enable them to progress the customer's claim Manage incoming calls, directing callers to the appropriate team and handling basic queries Follow up with customers for pre-requested documents, such as images of their vehicle damage Assist the team with investigations into liability, contacting witnesses and sending out statements Receive and process updates from various partner companies Manage emails, adding mail to handlers' files Chase insurers for payment of outstanding invoices, over the phone and via email Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission Key Skills and Knowledge Great phone manner and customer service skills Strong written and verbal skills Must be computer literate Have a 'can-do' attitude and a willingness to get stuck in Attention to detail and the ability to proactively identify errors and problem solve Desirable Skills Basic knowledge of the motor claims process Working Hours Monday to Friday, 8am - 4:30pm - 37.5 hours per week. What benefits are there? 25 days holiday plus bank holidays Regular company events Pension scheme Hybrid working schedule; 3 days in the office and 2 days at home per week Monthly McDonald's breakfast This is a fantastic role based in an award-winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!

Delivery Manager Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working opportunities available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Job title: Senior Data Scientist Locations: Manchester or Haywards Heath (hybrid working) Markerstudy Group are looking for a Senior Data Scientist to join a quickly growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1b. The majority of business is written as the insurance pricing provider behind household names such as Tesco, Sainsbury's, O2, Halifax, AA, Saga and Lloyds Bank to list a few. Role overview As a Senior Data Scientist, you will use your advanced analytical skills to: Lead the development of cutting-edge, bespoke machine learning predictive models, including risk pricing and classification and regression models Identify and create data solutions that create value Work collaboratively with the pricing and machine learning teams to provide insight across the business Your ideas and solutions will enable improvements to products, prices and processes giving Markerstudy a critical advantage in the increasingly competitive insurance market Identify and create solutions that leverage vast data assets and lead the development of bespoke machine-learning models to improve the underwriting performance of the Group. Key Responsibilities: Develop and test modelling improvements for pricing models, particularly in motor. These might include improvements in hyper-parameter tuning methods, model performance, model stability and feature explainability Be the technical lead in the development of predictive models that solve business challenges through one-off analyses or bespoke modelling. Such work would include risk classification, such as area or vehicle classification, as well as predictive models for other business use cases such as conversion, retention or price optimisation Prototype ML solutions before handing to the ML team for implementation Conduct more advanced yet focused research and development to solve business challenges Work collaboratively with other teams to analyse and identify improvements to risk modelling and wider business challenges Use a wide range of data science and statistical techniques Research and leverage new and existing internal and/or external data sources Communicate results to key decision makers across the business Assist in the deployment and monitoring effort to ensure efficient implementation of the solutions created Key Skills and Experience: PhD. or masters in statistics, data science or equivalent field or Degree with number of years of relevant experience Previous experience within data science Experience in insurance pricing and modelling Experience and detailed technical knowledge of GLMs /Elastic Nets, GBMs, GAMs, Random Forests, Neural Networks and clustering techniques Knowledge of statistics and distributions commonly used in insurance Experience in programming languages (e.g. Python, PySpark, R, SAS, SQL) Proficient at communicating results in a concise manner both verbally and written Behaviours: Motivated by technical excellence Driven to deliver iterative improvements in a timely fashion Team player Self-motivated with a drive to learn and develop Logical thinker with a professional and positive attitude

Change Strategy Manager - 6 month Fixed Term Contract This is a hybrid role with the expectation to be able to work from our Manchester office 1-2 times a week. This is a great opportunity to support the Change team in translating Business Plans into Change Roadmaps, running strategic planning cycles, and co-ordinating Functional Improvement activity. What you'll be doing Working closely with the Associate Director of Change Strategy and the PMO team, you will: Work with stakeholders across various functions to understand their business objectives and plan. Produce high level change roadmaps providing forward visibility of strategic changes, aligned to those objectives. Produce transparent, fact-based information into key Change decision making forums to drive optimal investment decisions. Support quarterly and annual strategic planning processes. Research, prepare and refine various presentations and stakeholder updates. Manage specific improvements to Change Function processes. What we're looking for Experience working in a Change, Finance or a Strategy Function, ideally in Financial Services, Retail or Technology. Positive attitude, able to quickly enter a complex environment, understand it and break it into more manageable chunks. Strong skills in PowerPoint, Excel and producing professional documents. Confidence working with senior stakeholders. Understanding of AI tools. What we offer? A collaborative and fast paced work environment. Private medical health care plan. 25 days annual leave plus of Bank Holidays. Vibrant, modern offices. Flexible hybrid working. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Job title: Senior Machine Learning Engineer Locations: Manchester or Haywards Heath (hybrid working) Role overview Markerstudy Group are looking for a Senior Machine Learning Engineer to help take leading-edge and novel insurance risk modelling and pricing techniques and participate in creating fully automated machine learning pipelines. Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1 billion. Most of Markerstudy's business is written as the insurance pricing provider behind household names such as Tesco, Sainsbury's, O2, Halifax, AA, Saga and Lloyds Bank to list a few. As a Senior Machine Learning Engineer, you will use your skills to: Tune machine learning methods to best leverage our state-of-the-art processing capabilities Deploy and maintain machine learning methods in a DevOps / MLOps based machine learning environment Create robust high-quality code using test-driven development (TDD) techniques and adhering to the SOLID coding standards Your work will enable sustained improvements to products, prices and processes giving Markerstudy a critical advantage in the increasingly competitive insurance market by minimizing the development to deployment and monitoring stages of the ML lifecycle through automation. You will also be responsible for refining, tuning, deploying and maintaining machine learning methods in our machine learning pipeline by using robust test-driven development (TDD) approaches to maximise performance and robustness, and improve company performance and our customer-centric offerings across Motor, Home and Commercial Lines businesses. The successful candidate will also enjoy opportunities for leading, coaching, and mentoring more junior ML Engineers. Key Responsibilities: Report and communicate with Senior Stakeholders, such as the Head of Data Science and Machine Learning and Director of Technical Underwriting Propose, proof-of-concept, develop, and deliver novel machine learning processes that automate current manual processes, and leverage DevOps and MLOps software. Work in a collaborative environment with data science to help deploy machine learning methods that are state-of-the-art, robust, and future extensible. Tune machine learning methods for optimal performance. Deploy and maintain machine learning methods in our machine learning pipeline using robust test-driven development (TDD) coding approaches, using the SOLID software development principles. Actively contribute to creating a culture of coding and data excellence Implement efficient solutions across a range of markets, including Private Motor, Commercial Vehicle, Bike, Taxi, and Home Lead and mentor junior machine learning engineers and share best practices Key Skills and Experience: Previous experience in tuning and deploying machine learning methods Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets and Clustering Experience in DevOps and Azure ML, or other MLOps and ML Lifecycle technology stacks, such as AWS, Databricks, Google Cloud, etc. Experience with deploying services in Docker and Kubernetes Experience in creating production grade coding and SOLID programming principles, including test-driven development (TDD) approaches Experience in programming languages (e.g. Python, PySpark, R, SAS, SQL) Experience in source-control software, e.g., GitHub Proficient at communicating results in a concise manner both verbally and written Experience in data and model monitoring is a plus Behaviours: A high level of professional/academic excellence, educated to at least a master's level in a STEM-based or DS / ML / AI / or mathematical discipline Collaborative and team player Logical thinker with a professional and positive attitude Passion to innovate and improve processes

Project Manager We have an excellent opportunity for a Project Manager, who has a mix of technology and business change based experience, to join our team! This is a hybrid role where occasional travel to our offices in either Manchester, Stoke, Peterborough, Portsmouth and Southport will be required, as project demand dictates. About the role Our Project Managers lead the delivery of Change Projects across the Markerstudy Group. In a key role for us within the team, you will be responsible for driving a number of projects in the business, that vary in scale, complexity and budget. You will work alongside colleagues within our Technology function, as well as within the wider business areas, to support the end-to-end delivery of strategically aligned projects, utilising both waterfall and agile methodologies. How will you do this? Joining our growing Change Directorate, you will use your experience in project management to deliver change at pace, whilst demonstrating innovative and efficient ways of working. You will ensure the safe delivery of change through engagement and collaboration with impacted business areas. We are looking for someone who is a good communicator, and a natural relationship builder who knows how to engage and influence effectively with internal and external stakeholders at all levels to support effective project delivery. Putting your project management experience to use, you will manage and execute a number of project processes and controls to ensure the effective governance and control of projects throughout their lifecycle. This includes finance and resourcing, planning, risk management, scope control, as well as benefits management and reporting. With a detail-oriented approach, you are able to report on complex project data in a simplified way for different audiences. Constantly curious, you are always learning about industry best practice, whilst helping to encourage a highly collaborative, engaging and inclusive culture within the team. This is a real opportunity to make this role your own in a company that is continually growing. Essential Skills/Experience Required: Experience working within a regulated environment. Strong project management skills with a mix of technology and business change based experience. Previous experience or Interest in Digital, development, AI, pricing driven or data driven projects. Experienced in leading medium to large projects. Experience managing third parties. Experience in industry standard project management processes and controls - financial control, resource management, risk & issue management, planning, change control, benefits management, reporting. Formal project management qualification. Benefits Starting with 24 days annual leave which increases with service Opportunity for a yearly bonus Life Assurance 4x annual salary Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices If you are interested, please apply with your up-to-date CV or email for more information.

Service Support Administrator Location: Tunbridge Wells, Kent - Hybrid About VisionTrack VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We're growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly. The Role This is a detail-focused, operational role at the heart of our service function. You'll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It's ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment. What You'll Be Doing Managing service tickets from creation through to closure Reviewing and validating engineer job sheets and service reports Checking warranty status and ensuring correct billing eligibility Raising invoices and supporting monthly billing processes Liaising with customers regarding purchase orders and queries Working closely with internal technical teams to validate product usage Managing relationships with third-party suppliers, including escalations Resolving service ticket and invoice queries through to completion Validating labour, parts, and supplier costs Supporting reporting for key accounts (ticket volumes, billing data) Using internal platforms to track vehicles, projects, and service activity Attending customer and supplier calls to provide updates and insights What We're Looking For Strong administrative or operational experience High attention to detail and accuracy Confident working with data, systems, and processes Good Excel skills (advantageous) Excellent communication skills, both written and verbal Customer-focused mindset Ability to prioritise and manage multiple tasks Comfortable working in a fast-paced, tech-led environment A genuine interest in technology and willingness to learn

Delivery Manager - 12 month FTC Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working options available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Delivery Manager Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working opportunities available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Associate Director of Business Development The Associate Director of Business Development for Markerstudy Retail is the spearhead for the "engine room" of growth and the role is designed to lead the business development strategy for Markerstudy Retail, specifically focusing on the acquisition and delivery of new corporate partnerships. The Associate Director will be responsible for leading a high-performing team to identify, develop, and deliver innovative insurance propositions for corporate partners, managing everything from initial market mapping to final contract execution and solution design. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Strategy & Pipeline Development Strategic Growth : Develop and implement a robust business development strategy aligned with our growth objectives, specifically targeting the expansion of corporate partnership channels, primarily for motor, household and pet opportunities. Market Mapping & Research : Conduct in-depth market research to identify new sector opportunities and emerging trends in the personal lines market to stay ahead of competitors. Pipeline Management : Proactively build and manage a multi-stage pipeline of high-value corporate clients, ensuring a consistent flow of opportunities from lead generation to conversion. Sales Playbooks : Develop and implement repeatable sales processes and "playbooks" to standardise the approach to new business acquisition. Proposition Design & Delivery Solution Design : Lead the creation of bespoke insurance propositions tailored to the unique needs of corporate partners and their employee/customer bases. Cross-Functional Collaboration : Work closely with commercial directors, product development, operations, technology and claims teams to ensure that new propositions are operationally viable and commercially sound. Delivery Oversight : Manage the transition of new partnerships from the sales phase to full operational delivery, ensuring a seamless implementation for the partner. Negotiation & Commercial Management Contract Negotiation : Lead complex negotiations regarding commercial terms, service level agreements (SLAs), and contractual negotiations to ensure profitable and sustainable partnerships. Commercial Viability : Conduct financial analysis and develop business cases to justify new partnership investments to the Executive Leadership Team. Team Leadership & Performance Team Management : Direct and mentor a team of business development professionals, setting clear KPIs and fostering a culture of accountability and excellence. Performance Monitoring : Regularly report on team performance, pipeline health, and revenue targets to senior management. Key Skills & Experience Proven track record in senior-level business development within the UK insurance sector, with specific success in securing large-scale corporate or affinity partnerships. Exceptional influencing and negotiation skills, with the ability to engage credibly with C-suite stakeholders at national and multinational organisations. Demonstrated experience in leading, coaching, and developing high-performing sales or business development teams. Deep understanding of the UK personal lines market, regulatory requirements (FCA), and the dynamics of corporate partnerships. What we offer in return? A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 30 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Head of Solutions Design Role Purpose To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and-crucially-owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. We are a flexible, hybrid working employer. We do have offices based in Manchester, Peterborough and London where frequent travel to would be expected although the primary role will be out and about seeing clients and partners as and when required. Key Responsibilities Proposition Architecture & Solution Design Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty. Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols between Markerstudy Retail and the corporate partner. Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes. Process Optimisation: Expertise in mapping and improving the "quote and sales journey" and "claims notification" processes to ensure a seamless user experience for both the partner and the end customer. Proposition Design: creating innovative solutions to engage customers and develop propositions suitable for respective target market(s). 2. Contractual & Commercial Structuring Contractual Frameworks: Capturing detailed requirements to ensure quality drafting and negotiation of Commercial Schedules Commercial Modelling: Contribute to the P&L models for each new deal, defining commission structures, and performance-related penalties/bonuses through collaboration with finance and respective P&L owners Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements. 3. Risk & Governance Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience as per FCA requirements. Legal Liaison: Act as the primary interface between the Sales team and the Legal/Compliance departments to ensure contracts are executed swiftly without compromising on risk. Key Skills & Experience Experience in a "fast-paced" or "insurtech" environment is increasingly valued for roles focused on innovative solution design. Proven ability to influence C-suite executives and navigate the complex relationships between Markerstudy Retail, insurers, and external partners. Deep knowledge of UK regulatory requirements, particularly Consumer Duty, ensuring products deliver "Fair Value" and meet the needs of their target market. What we offer in return? A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 25 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Job Title: Principal Pricing Analyst Locations : This can be a largely remote position with the occasion travel to the office closest to you. We have offices based in Manchester, Stoke, London and Peterborough. Role Overview Markerstudy Group are looking for a Principal Pricing Analyst to join a quickly growing and developing pricing department across a range of insurance lines. You will utilise your technical expertise, in-depth knowledge of insurance industry and market leading tools to produce creative and actionable pricing solutions. This role requires a large element of coaching team members and championing best practice across the department. Reporting to the our Associate Director, you will make use of WTW Radar and Emblem and you will have responsibility for the development and maintenance of predictive models (GLM) and price optimisation including machine learning algorithms (GBM), LTV (Lifetime Value) and fair pricing principles. Ultimately creating value for our customers. Bringing best in class pricing experience, you'll be expected to provide pricing proposals considering customer and commercial outcomes, communicating these in a compelling, impactful way to all levels of stakeholders to help us make the right decisions at the right times. You'll work on multiple priorities within a fast paced, dynamic environment. You'll need to be able to manage the expectations of stakeholders alongside prioritising your workload. As a Principal Pricing Analyst, you will use your advanced analytical skills to: Be a key stakeholder influencing the direction & outcome of projects Provide technical leadership on WTW toolkit (in particular Radar Optimiser) to drive forward effective and efficient solutions Provide thought leadership on optimisation and modelling concepts Research, develop and champion the use of best practice methods and standards and ensure they are embedded throughout the department Lead the development of the Groups pricing capability Query large databases to extract and manipulate data that is fit for purpose Oversee and assist in the development and implementation of the market leading methodologies you've identified Continuously evaluate methodologies, understanding how they fit into the wider piece, and identify where they can be improved Key Skills and Experience: Previous experience within general insurance pricing Experience with some of the following predictive modelling techniques; Logistic Regression, GBMs, Elastic Net GLMs, GAMs, Decision Trees, Random Forests, Neural Nets and Clustering Experience in statistical and data science programming languages (e.g. R, Python, PySpark, SAS, SQL) A quantitative degree (Mathematics, Statistics, Engineering, Physics, Computer Science, Actuarial Science) Experience of WTW's Radar software Proficient at communicating results in a concise manner both verbally and written About us Markerstudy Group is a major force in UK general insurance market, combining scale with innovation. Markerstudy Group have deep product and distribution reach through multiple brands and an experienced leadership foundation coordinating diverse and fast-evolving business units. The Group employs more than 6,000 people across the UK.

Partnerships Manager This is a hybrid opportunity that can be based from either of our offices in Manchester, Peterborough, Sunderland, Stoke or Northern Ireland. Role Overview The Partnership Manager supports the delivery and performance of corporate partnerships within the portfolio led by the Senior Partnerships Manager. You will be responsible for managing defined elements of partner relationships, ensuring operational excellence, service delivery, and commercial performance across agreed products and services. Acting as a key day-to-day contact for partners and internal stakeholders, you will help translate partnership objectives into effective execution, while identifying opportunities to improve performance and customer outcomes. This role is ideal for someone with strong relationship management skills, commercial awareness, and a passion for delivering results within a collaborative, cross-functional environment. Key Responsibilities Partnership Support & Relationship Management Act as a day-to-day operational contact for assigned partners or nominated elements of larger partnerships. Build positive, professional relationships with partner representatives to support effective collaboration and delivery. Support the Senior Partnerships Manager in managing partnership commitments, service delivery, and issue resolution. Proactively identify and escalate risks, issues, or dependencies that may impact partner performance. Operational & Product Performance Support the ongoing performance of insurance products and services aligned to partnership agreements. Liaise with internal teams (Claims, Operations, Underwriting, IT, Marketing) to ensure timely resolution of issues and smooth operational delivery. Monitor service performance and customer outcomes, highlighting opportunities for improvement. Commercial & Performance Management Assist with the monitoring and reporting of key partnership KPIs, service levels, and commercial metrics. Analyse management information to identify trends, risks, and areas of under-performance. Support the delivery of agreed initiatives, enhancements, or corrective actions to improve partnership outcomes. Governance & Reporting Support partnership governance activities, including preparing reports, presentations, and performance packs. Ensure actions from meetings and reviews are tracked, progressed, and delivered within agreed timescales. Maintain accurate records of partnership activity, decisions, and actions. Continuous Improvement & Change Support Contribute to continuous improvement initiatives across service delivery, processes, and customer experience. Support the implementation of change initiatives, including process updates, service enhancements, and partner-led activity. Share insights and operational feedback to inform wider partnership strategy discussions. Skills, Experience & Knowledge: Experience supporting or managing B2B, affinity, or third-party relationships in a commercial environment. Ability to navigate complex documentation (such as Partner contracts). Understanding of the regulatory environment. Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks. Exemplary people skills, able to work with diverse internal and external stakeholders. Strong organisational skills with the ability to manage multiple priorities and deliver to deadlines. Insurance or financial services industry experience (advantageous). What we offer in return? A collaborative and fast paced work environment Health care cash plan Yearly bonus scheme 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Job Title: Head of Business Systems and IT Salary Band: TBC About Us VisionTrack is a multi-award-winning business providing advanced video and telematics solutions to the insurance and fleet sectors. We re a growing, innovative company with a strong focus on operational excellence and customer success. The Role We are looking for a practical and commercially minded Head of Business Systems and IT to lead the management and development of our internal systems and IT operations. This role will suit someone from an SME background who enjoys improving how a business works optimising processes, ensuring systems run smoothly, and making incremental improvements that drive efficiency and value. You ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & Process Improvement Take ownership of our internal business systems and ensure they support efficient, consistent processes across the organisation. Review and refine how Odoo ERP and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft 365 management. Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards. Coordinate with the wider group IT team on shared infrastructure and security initiatives. Manage IT budgets, procurement, and supplier performance to ensure cost-effective delivery. Governance & Compliance Ensure all IT systems and processes adhere to ISO 27001, GDPR, and relevant policies. Support business continuity and risk management activities. Maintain readiness for audits and internal reviews. Leadership & Change Delivery Lead a small, multi-skilled team covering IT support, system administration, and project delivery. Foster a culture of ownership, problem-solving, and continuous improvement. Plan and deliver system changes or updates with minimal disruption to users. Support teams with training, communication, and adoption of new tools or processes. About You Essential Solid experience in IT or business systems management within an SME or fast-growing business. Proven experience improving and maintaining ERP systems (Odoo experience advantageous). Strong understanding of IT operations, user support, and system administration. Excellent communication and stakeholder management skills. Familiarity with ISO 27001, GDPR, and general IT governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL).