Vermelo RPO

Change Business Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent and Southport (flexible hybrid working) We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. This is a key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. Key Responsibilities and Accountabilities Change Business Analysis Service Delivery Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Business Impact Assessment • Identify and document the Business Functions, Products, Processes, Systems and Services that are (or may be) impacted by a Change • Undertake analysis to identify and quantify financial and non financial benefits of a Change Requirements Elicitation • Work with identified stakeholders to elicit their business, functional and non-functional requirements / stories • Use appropriate tools and techniques to capture and document those requirements / stories, that meet the needs of downstream 'customers' (e.g. Technology, 3rd Parties, Operational Teams, SMEs) • Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered • Ensure requirements / stories are aligned with business objectives and are prioritised accordingly • Ensure traceability of requirements / stories throughout the lifecycle of a initiative so that the solution meets the original business need Process Improvement • Model 'As-Is' and future state 'To-Be' business processes • Undertake analysis of business processes, providing recommendations for their improvement Change Strategy Support • Support ad hoc review of Business Problems or Opportunities, to help define possible new Change Initiatives • Undertake and document feasibility studies or high level options assessments • Contribute to request for information (RFI) and invitation to tender processes Stakeholder Management • Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirement elicitation process, resolving conflict as and when required Processes & Controls • Maintain awareness of industry best practice methods, tools and techniques, and recommend changes to existing analysis processes where appropriate • Collaborate with key internal and external delivery teams to ensure their ways of working are efficient and effective Skills and Experience Required Essential Experience undertaking business analysis activity at a project level working with senior stakeholders. Knowledge of and experience with both Waterfall & Agile business analysis approaches. Experience of analysing and documenting complex operational processes and business requirements. Ability to work effectively across multiple change projects/incidents or change activities simultaneously. Effective stakeholder management skills. Ability to think analytically, to deal with detail, and to extract and present relevant information concisely. Excellent Microsoft Office skills. Experience in documenting and managing requirements in a user story format. Ability to challenge and strong decision-making skills. Ability to produce clear and concise written communications. Very strong presentation, negotiating and influencing skills. Desired Operational knowledge, in a general insurance brokerage or retail financial services sectors would be advantageous. Experience of working with Agile IT development teams. Working with and explaining complicated concepts in non-technical language. Ability to leverage tools and techniques to effectively perform business analysis activity in a remote environment. Experience of using Jira or similar tools. Lean Six Sigma methodology, in particular undertaking root cause analysis. Experience in data modelling. What we offer in return? A collaborative and fast paced work environment Health care cash plan Yearly bonus scheme 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service) Life Assurance 4x annual salary Vibrant, modern offices About the business: Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well. Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024. Markerstudy are now pursuing innovative pricing techniques, taking advantage of an award-winning insurer hosted rating platform, whilst challenging existing embedded processes.

Job Title: Head of Business Systems and IT Salary Band: TBC About Us VisionTrack is a multi-award-winning business providing advanced video and telematics solutions to the insurance and fleet sectors. We re a growing, innovative company with a strong focus on operational excellence and customer success. The Role We are looking for a practical and commercially minded Head of Business Systems and IT to lead the management and development of our internal systems and IT operations. This role will suit someone from an SME background who enjoys improving how a business works optimising processes, ensuring systems run smoothly, and making incremental improvements that drive efficiency and value. You ll oversee our core business platforms (with Odoo ERP at the centre), manage IT infrastructure, and lead a small but capable team. The focus is on continuous improvement , process alignment , and ensuring that technology supports our people and our goals effectively. Key Responsibilities Business Systems & Process Improvement Take ownership of our internal business systems and ensure they support efficient, consistent processes across the organisation. Review and refine how Odoo ERP and related systems are used, identifying opportunities to streamline workflows and reduce manual effort. Work with department leads to understand business requirements and translate them into practical system or process enhancements. Manage relationships with vendors and partners to ensure reliable, fit-for-purpose solutions. IT Operations & Support Oversee day-to-day IT operations including devices, user accounts, and Microsoft 365 management. Maintain reliable and secure systems, ensuring strong governance, patching, and compliance with company standards. Coordinate with the wider group IT team on shared infrastructure and security initiatives. Manage IT budgets, procurement, and supplier performance to ensure cost-effective delivery. Governance & Compliance Ensure all IT systems and processes adhere to ISO 27001, GDPR, and relevant policies. Support business continuity and risk management activities. Maintain readiness for audits and internal reviews. Leadership & Change Delivery Lead a small, multi-skilled team covering IT support, system administration, and project delivery. Foster a culture of ownership, problem-solving, and continuous improvement. Plan and deliver system changes or updates with minimal disruption to users. Support teams with training, communication, and adoption of new tools or processes. About You Essential Solid experience in IT or business systems management within an SME or fast-growing business. Proven experience improving and maintaining ERP systems (Odoo experience advantageous). Strong understanding of IT operations, user support, and system administration. Excellent communication and stakeholder management skills. Familiarity with ISO 27001, GDPR, and general IT governance best practices. A hands-on, solution-focused approach and the ability to balance day-to-day support with strategic improvement. Desirable Experience managing small technical teams. Exposure to process mapping, automation tools, or low-code platforms. Experience managing third-party vendors and IT service providers. Knowledge of project or change management frameworks (e.g. Agile, ITIL).