We're looking for a talented individual to join our Speciality Leasing division within Westfield Rise as a Client Operations Manager. Westfield Rise is URW's dynamic new in-house retail media agency, acting as a one-stop shop for developing innovative campaigns using our best-in-class media assets and advertising capabilities. The agency comprises Brand Experience, Media, and Data Services. Speciality Leasing focuses on driving income and capital growth through kiosks, car park activations, and asset management initiatives. If you're ready to make a real impact and thrive in a forward-thinking team, this could be the perfect opportunity for you! Key objectives The Client Operations Manager will play a vital role in supporting the Lead Client Operations Manager with the project management and execution of all Westfield Rise and Speciality Leasing activities at Westfield London. They will contribute to driving income and business growth by delivering exceptional brand activations, media opportunities, and retail initiatives. This role encompasses end-to-end project management-from concept to delivery-across a wide range of commercial activations, including experiential events, digital and static media campaigns, as well as retail kiosks and pop-up shops throughout the centre What you will be doing Project & Campaign Delivery Lead and manage all commercial activations at Westfield London across events, experiential campaigns, retail kiosks, media (digital and static), and specialty leasing spaces. Handle full project lifecycle from booking to removal, including logistics, stakeholder communication, design support, compliance, and documentation. Ensure timely, budget-conscious delivery aligned with high operational standards. Client & Contractor Management Provide technical expertise and site documentation for clients, agencies, and contractors, including pre-start meetings, site tours, and fit-out reviews. Source, manage, and maintain relationships with freelance crew, suppliers, and in-house/third-party contractors to ensure top-quality execution. Respond to enquiries promptly, conduct site walks, and support live event delivery. Risk & Compliance Oversight Oversee all health & safety documentation and ensure compliance with URW policies and UK legislation. Manage contractor approvals and represent the department in risk-related meetings. Budget & Financial Management Lead production budgeting, supplier tenders, and financial documentation including PO and invoicing. Support departmental targets and upsell Westfield services where appropriate. Team Support & Strategic Contribution Provide operational input at meetings, manage digital content, and help evaluate new revenue-generating opportunities. Coordinate with internal teams to ensure approvals, compliance, and best practice sharing across the business. What skills, experience, and knowledge will you need to be successful? Project management / Production management in events, media and/or retail environment. Strong communicator with ability to liaise with all levels of management including client facing. Proven track record of managing multiple projects on a variety of scales. Strong problem-solving and decision-making capabilities. IOSH or equivalent qualification NEBOSH qualification desirable Basic AutoCAD skills Understanding of Temporary Works/structures, CDM, and crowd management. Understanding of MEWPs / access equipment Understanding of rigging, AV systems, event sound/lighting, LED screens. Understanding of M&E and IT services Who are we? At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections. Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction. Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen. Why work for us: We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental in surance, gym discounts, health check-ups, and more. Want to know more about what it's like working at URW? Visit our site: What Matters to Us: At URW, our purpose is to Reinvent Being Together , reimagining how people and communities connect, sociali se, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential. We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly. Join us and be part of a team that's making a real difference in your local communities!
Aug 02, 2025
Full time
We're looking for a talented individual to join our Speciality Leasing division within Westfield Rise as a Client Operations Manager. Westfield Rise is URW's dynamic new in-house retail media agency, acting as a one-stop shop for developing innovative campaigns using our best-in-class media assets and advertising capabilities. The agency comprises Brand Experience, Media, and Data Services. Speciality Leasing focuses on driving income and capital growth through kiosks, car park activations, and asset management initiatives. If you're ready to make a real impact and thrive in a forward-thinking team, this could be the perfect opportunity for you! Key objectives The Client Operations Manager will play a vital role in supporting the Lead Client Operations Manager with the project management and execution of all Westfield Rise and Speciality Leasing activities at Westfield London. They will contribute to driving income and business growth by delivering exceptional brand activations, media opportunities, and retail initiatives. This role encompasses end-to-end project management-from concept to delivery-across a wide range of commercial activations, including experiential events, digital and static media campaigns, as well as retail kiosks and pop-up shops throughout the centre What you will be doing Project & Campaign Delivery Lead and manage all commercial activations at Westfield London across events, experiential campaigns, retail kiosks, media (digital and static), and specialty leasing spaces. Handle full project lifecycle from booking to removal, including logistics, stakeholder communication, design support, compliance, and documentation. Ensure timely, budget-conscious delivery aligned with high operational standards. Client & Contractor Management Provide technical expertise and site documentation for clients, agencies, and contractors, including pre-start meetings, site tours, and fit-out reviews. Source, manage, and maintain relationships with freelance crew, suppliers, and in-house/third-party contractors to ensure top-quality execution. Respond to enquiries promptly, conduct site walks, and support live event delivery. Risk & Compliance Oversight Oversee all health & safety documentation and ensure compliance with URW policies and UK legislation. Manage contractor approvals and represent the department in risk-related meetings. Budget & Financial Management Lead production budgeting, supplier tenders, and financial documentation including PO and invoicing. Support departmental targets and upsell Westfield services where appropriate. Team Support & Strategic Contribution Provide operational input at meetings, manage digital content, and help evaluate new revenue-generating opportunities. Coordinate with internal teams to ensure approvals, compliance, and best practice sharing across the business. What skills, experience, and knowledge will you need to be successful? Project management / Production management in events, media and/or retail environment. Strong communicator with ability to liaise with all levels of management including client facing. Proven track record of managing multiple projects on a variety of scales. Strong problem-solving and decision-making capabilities. IOSH or equivalent qualification NEBOSH qualification desirable Basic AutoCAD skills Understanding of Temporary Works/structures, CDM, and crowd management. Understanding of MEWPs / access equipment Understanding of rigging, AV systems, event sound/lighting, LED screens. Understanding of M&E and IT services Who are we? At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections. Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction. Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen. Why work for us: We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental in surance, gym discounts, health check-ups, and more. Want to know more about what it's like working at URW? Visit our site: What Matters to Us: At URW, our purpose is to Reinvent Being Together , reimagining how people and communities connect, sociali se, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential. We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly. Join us and be part of a team that's making a real difference in your local communities!
We're looking for a talented individual to join our Westfield Rise team (WR) as a Retail Media Manager. Westfield Rise is URW's in-house retail media agency that serves as a one-stop shop to create innovative and dynamic campaigns using URW's platform of best-in-class retail media assets and advertising capabilities. WR is made up of Brand Experience (BE), Media and Data & services and this role sits within the Media & Data vertical. Key objectives Support the Lead Media Manager in shaping and executing the WR Media & Data Business Plan across the growing UK portfolio, currently consisting of three shopping centres. What you will be doing Drive UK WR Media business performance, ensuring direct media sales (OOH & Digital) meet budget targets. Collaborate with Westfield Data and media partners to deliver valuable, data-driven insights for clients. Build strong retailer relationships to develop and market tailored WR commercial packages. Work with Leasing and Centre teams to unlock additional retailer spend through bespoke media solutions. Provide proactive, end-to-end client service while maintaining WR's high standards. Research market trends, client campaigns, and competitor activity to stay ahead. Manage DOOH sales, leveraging analytics to maximise campaign effectiveness. Lead project management across the full pipeline, from pitching to post-campaign reporting. Oversee financial reporting, forecasting, and income tracking via CP Tool. Ensure legal compliance, contract management, invoicing, and sales reporting are correctly executed. Maintain industry-best practices and uphold URW's core values in all communications. What skills, experience, and knowledge will you need to be successful? Experience and a proven track record with or within integrated media, sponsorship or partnership agency or media owner - min. 3 years Excellent sales skills and media market knowledge Excellent verbal, interpersonal and written communication skills Strong analytical, problem-solving solving and decision-making capabilities Proven presentation and negotiation/networking skills Who are we? At Unibail -Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections. Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction. Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen. Why work for us: We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more. Want to know more about what it's like working at URW? Visit our site: What Matters to Us: At URW, our purpose is to Reinvent Being Together , reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential. We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly. Join us and be part of a team that's making a real difference in your local communities!
Aug 02, 2025
Full time
We're looking for a talented individual to join our Westfield Rise team (WR) as a Retail Media Manager. Westfield Rise is URW's in-house retail media agency that serves as a one-stop shop to create innovative and dynamic campaigns using URW's platform of best-in-class retail media assets and advertising capabilities. WR is made up of Brand Experience (BE), Media and Data & services and this role sits within the Media & Data vertical. Key objectives Support the Lead Media Manager in shaping and executing the WR Media & Data Business Plan across the growing UK portfolio, currently consisting of three shopping centres. What you will be doing Drive UK WR Media business performance, ensuring direct media sales (OOH & Digital) meet budget targets. Collaborate with Westfield Data and media partners to deliver valuable, data-driven insights for clients. Build strong retailer relationships to develop and market tailored WR commercial packages. Work with Leasing and Centre teams to unlock additional retailer spend through bespoke media solutions. Provide proactive, end-to-end client service while maintaining WR's high standards. Research market trends, client campaigns, and competitor activity to stay ahead. Manage DOOH sales, leveraging analytics to maximise campaign effectiveness. Lead project management across the full pipeline, from pitching to post-campaign reporting. Oversee financial reporting, forecasting, and income tracking via CP Tool. Ensure legal compliance, contract management, invoicing, and sales reporting are correctly executed. Maintain industry-best practices and uphold URW's core values in all communications. What skills, experience, and knowledge will you need to be successful? Experience and a proven track record with or within integrated media, sponsorship or partnership agency or media owner - min. 3 years Excellent sales skills and media market knowledge Excellent verbal, interpersonal and written communication skills Strong analytical, problem-solving solving and decision-making capabilities Proven presentation and negotiation/networking skills Who are we? At Unibail -Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections. Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction. Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen. Why work for us: We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more. Want to know more about what it's like working at URW? Visit our site: What Matters to Us: At URW, our purpose is to Reinvent Being Together , reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways. We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential. We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly. Join us and be part of a team that's making a real difference in your local communities!
General Manager Westfield London Apply locations Westfield London time type Full time posted on Posted 3 Days Ago job requisition id JBR_ Who are we At Unibail -Rodamco-Westfield (URW), we are passionate about reshaping the future of real estate and shopping centres by creating innovative and engaging spaces that redefine togetherness. You'll collaborate with leaders who are dedicated to changing consumer behaviours with innovative experiences. This bold vision means our company culture embraces evolution and change. Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the cutting edge of experiential entertainment, constantly pushing boundaries to create unforgettable in-person and digital experiences. We're all about surprising and delighting our customers, reinventing togetherness, and crafting magical moments. We're looking for a talented individual to join our Westfield London Centre Management Team as the Shopping Centre General Manager. This is your chance to take on a pivotal role in a vibrant and fast-paced environment, where you'll be responsible for managing the UK's largest shopping centre. If you're ready to make a significant impact and be part of an innovative team, this opportunity is for you! Key objectives Establish all centre strategies, effectively directing the centre to achieve all business objectives; driving profitability, operational excellence, management income, and customer service strategy. Develop strong, effective relationships with key stakeholders. This position is accountable for the overall management, direction and coordination of all centre functions including Security, Cleaning, Guest Services, Car Parks and Marketing. What you will be doing Business Development and Planning Actively participate in developing, implementing and evaluating the annual business plan with a special focus on centre capex, service charges, management & car park income. Work with and influence departmental heads to ensure that their individual plans complement the centre business plan to deliver all objectives and create a centre of operational and customer service excellence. Work with all direct reports to establish strategic direction for their areas of responsibility, providing clear guidance and management. Business Profile Development Ensure you become the figurehead representing Westfield in all media enquiries, key stakeholder partnership meetings and retailer relations. Implement a professional networking strategy with the appropriate community and business leaders, institutions and government representatives ensuring the centre gains a strategic advantage and leads from the front. Develop and implement innovative strategies that ensure the centre is at the forefront of customers minds for retail, catering and leisure mix, customer service and operational excellence. Work with tenants and the Retail Academy to ensure the development becomes a destination of choice for employees. Develop the centre as the destination for arts, cultural, fashion and media events. Work with the marketing team to develop and implement a strategic community programme that supports the centre brand values and integrates the local community into the Westfield brand. Budgeting and Financial Management Ensure delivery in line with the feasibility budgets and business plans. Review all costs and expenses, track against budgets and approve monthly forecast. Identify potential areas of revenue, develop business cases and feasibility studies. Continually review service processes to identify cost efficiencies. Management and Team Leadership Implement the departmental structure and recruitment plan. Provide clear guidance and management to all direct reports ensuring business and personal objectives are set and achieved. Work with all direct reports to ensure each team is effectively managed and consistently delivers to the business objectives and key brand values. Work with departmental managers and HR to develop a staff training programme and succession strategy, which is implemented across the centre, ensuring continuity of employment, minimising staff turnover. Conduct direct report performance reviews and ensure that all staff have a regular review in line with company policy. Ensure all staff comply with corporate personnel policies and applicable laws. Departmental Liaison Work with Leasing to ensure all shop designs and installations are of the highest standard possible, and ensure that on site tenant construction is compliant with approved plans. Work with and influence Design and Construction divisions on the completion of all construction on site and ensuring all further development projects are undertaken in a manner that minimises disruption to retail and non-retail business. Operational Identify any problem areas and develop strategic approach for improvements. Ensure approved projects are implemented and completed in a timely manner. Work closely with Operating Management to ensure that best value is maximised in all contracts. Tenants Maintain communications with all tenants to ensure all operational procedures are fully implemented. Ensure all tenants comply to the lease terms including trading hours, operational requirements and user clauses. Compliance Monitor all centre operation policies and control procedures and carry out checks to ensure that managers and staff are compliant. Ensure all activities comply with the requirements of the current version of the Centre Health and Safety Policy. Undertake specific risk management tasks as delegated from time to time. What skills, experience, and knowledge will you need to be successful? Extensive experience in a strategic management role with project start up exposure in a dynamic, fast growing and demanding environment. Leadership and development of large teams at various levels including senior management. Corporate finance experience, budgeting, forecasting and long term financial planning. Excellent working knowledge and application of service charge recoveries. Exceptional communication and interpersonal skills to all levels. Sound business acumen and commercial experience. Proven experience of fostering effective working relationships at all levels, with the ability to influence to meet business needs. Why work for us: We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more. Values & behaviours: Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialise, and enjoy dynamic experiences alongside one another in entirely new ways. Our values are the foundation of how we succeed together today, and how we will achieve together tomorrow. Unibail - Rodamco -Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We stand against racism, discrimination, and bias of any kind. Diversity is vital to the success of our business, and we are committed to creating an environment of belonging. We welcome, embrace, and make the most of people's individual differences, including race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics. Create more. Achieve more. Dare more. At URW, we welcome the passionate, the strong-willed, the enthusiasts, the fresh thinkers. Here, ambition meets expectation and excitement meets commitment. We all come together to make urban regeneration and the transformation of retail happen. We provide an environment where one can grow and evolve. We see internal movement and international mobility as cornerstones for further growth. In our culture of continuous learning, talented and inspiring people can quickly become leaders. We believe diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's individual differences. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or other legally protected characteristics.
Feb 10, 2025
Full time
General Manager Westfield London Apply locations Westfield London time type Full time posted on Posted 3 Days Ago job requisition id JBR_ Who are we At Unibail -Rodamco-Westfield (URW), we are passionate about reshaping the future of real estate and shopping centres by creating innovative and engaging spaces that redefine togetherness. You'll collaborate with leaders who are dedicated to changing consumer behaviours with innovative experiences. This bold vision means our company culture embraces evolution and change. Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the cutting edge of experiential entertainment, constantly pushing boundaries to create unforgettable in-person and digital experiences. We're all about surprising and delighting our customers, reinventing togetherness, and crafting magical moments. We're looking for a talented individual to join our Westfield London Centre Management Team as the Shopping Centre General Manager. This is your chance to take on a pivotal role in a vibrant and fast-paced environment, where you'll be responsible for managing the UK's largest shopping centre. If you're ready to make a significant impact and be part of an innovative team, this opportunity is for you! Key objectives Establish all centre strategies, effectively directing the centre to achieve all business objectives; driving profitability, operational excellence, management income, and customer service strategy. Develop strong, effective relationships with key stakeholders. This position is accountable for the overall management, direction and coordination of all centre functions including Security, Cleaning, Guest Services, Car Parks and Marketing. What you will be doing Business Development and Planning Actively participate in developing, implementing and evaluating the annual business plan with a special focus on centre capex, service charges, management & car park income. Work with and influence departmental heads to ensure that their individual plans complement the centre business plan to deliver all objectives and create a centre of operational and customer service excellence. Work with all direct reports to establish strategic direction for their areas of responsibility, providing clear guidance and management. Business Profile Development Ensure you become the figurehead representing Westfield in all media enquiries, key stakeholder partnership meetings and retailer relations. Implement a professional networking strategy with the appropriate community and business leaders, institutions and government representatives ensuring the centre gains a strategic advantage and leads from the front. Develop and implement innovative strategies that ensure the centre is at the forefront of customers minds for retail, catering and leisure mix, customer service and operational excellence. Work with tenants and the Retail Academy to ensure the development becomes a destination of choice for employees. Develop the centre as the destination for arts, cultural, fashion and media events. Work with the marketing team to develop and implement a strategic community programme that supports the centre brand values and integrates the local community into the Westfield brand. Budgeting and Financial Management Ensure delivery in line with the feasibility budgets and business plans. Review all costs and expenses, track against budgets and approve monthly forecast. Identify potential areas of revenue, develop business cases and feasibility studies. Continually review service processes to identify cost efficiencies. Management and Team Leadership Implement the departmental structure and recruitment plan. Provide clear guidance and management to all direct reports ensuring business and personal objectives are set and achieved. Work with all direct reports to ensure each team is effectively managed and consistently delivers to the business objectives and key brand values. Work with departmental managers and HR to develop a staff training programme and succession strategy, which is implemented across the centre, ensuring continuity of employment, minimising staff turnover. Conduct direct report performance reviews and ensure that all staff have a regular review in line with company policy. Ensure all staff comply with corporate personnel policies and applicable laws. Departmental Liaison Work with Leasing to ensure all shop designs and installations are of the highest standard possible, and ensure that on site tenant construction is compliant with approved plans. Work with and influence Design and Construction divisions on the completion of all construction on site and ensuring all further development projects are undertaken in a manner that minimises disruption to retail and non-retail business. Operational Identify any problem areas and develop strategic approach for improvements. Ensure approved projects are implemented and completed in a timely manner. Work closely with Operating Management to ensure that best value is maximised in all contracts. Tenants Maintain communications with all tenants to ensure all operational procedures are fully implemented. Ensure all tenants comply to the lease terms including trading hours, operational requirements and user clauses. Compliance Monitor all centre operation policies and control procedures and carry out checks to ensure that managers and staff are compliant. Ensure all activities comply with the requirements of the current version of the Centre Health and Safety Policy. Undertake specific risk management tasks as delegated from time to time. What skills, experience, and knowledge will you need to be successful? Extensive experience in a strategic management role with project start up exposure in a dynamic, fast growing and demanding environment. Leadership and development of large teams at various levels including senior management. Corporate finance experience, budgeting, forecasting and long term financial planning. Excellent working knowledge and application of service charge recoveries. Exceptional communication and interpersonal skills to all levels. Sound business acumen and commercial experience. Proven experience of fostering effective working relationships at all levels, with the ability to influence to meet business needs. Why work for us: We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine. We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more. Values & behaviours: Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialise, and enjoy dynamic experiences alongside one another in entirely new ways. Our values are the foundation of how we succeed together today, and how we will achieve together tomorrow. Unibail - Rodamco -Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We stand against racism, discrimination, and bias of any kind. Diversity is vital to the success of our business, and we are committed to creating an environment of belonging. We welcome, embrace, and make the most of people's individual differences, including race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics. Create more. Achieve more. Dare more. At URW, we welcome the passionate, the strong-willed, the enthusiasts, the fresh thinkers. Here, ambition meets expectation and excitement meets commitment. We all come together to make urban regeneration and the transformation of retail happen. We provide an environment where one can grow and evolve. We see internal movement and international mobility as cornerstones for further growth. In our culture of continuous learning, talented and inspiring people can quickly become leaders. We believe diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's individual differences. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or other legally protected characteristics.