Chanel, Inc.

Fragrance & Beauty Sales Consultant - London (Mobile) Apply locations: London Full time Posted 13 Days Ago Job requisition id: JOBREQ Role: Fragrance & Beauty Sales Consultant Location: John Lewis Oxford Street, working across Harrods Knightsbridge, Selfridges Oxford Street, Peter Jones, St Pancras Boutique, Covent Garden Boutique, and Battersea Power Station Boutique Contract: Permanent, 37.5 hours/week, any 5 in 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to highlight what is most unique in each person and empower our clients to express themselves through exceptional fragrance, makeup, and skincare creations. Your : Represent CHANEL as the ultimate ambassador, embodying our values and DNA. Demonstrate passion and knowledge in Fragrance, Makeup, and Skincare. Create personalized, authentic experiences tailored to clients' needs. Ensure excellence in client service following CHANEL's standards. Build long-lasting relationships to increase client loyalty and retention. Contribute to sales through product knowledge, clienteling tools, events, and cross-category selling. Maintain an omni-channel approach for seamless in-store and online experiences. Work collaboratively within a diverse and inclusive team to meet goals. What you will bring: Proven experience in a client-facing role with a focus on excellent service. Confidence in applying product expertise and active listening skills. Knowledge of fragrance and beauty products to link features to client needs. Empathy, active listening, and enthusiasm for beauty products. Problem-solving skills and positive attitude in overcoming obstacles. What energizes you: Creating meaningful client experiences. Achieving targets and KPIs for sustainable growth. Staying updated on beauty trends and self-learning. Thriving in a fast-paced, collaborative environment. Benefits include: Private Medical Insurance, Online GP, Cycle Scheme Pension, Life Assurance, Retail Discounts Employee Assistance Programmes, Arts & Culture discounts, CHANEL product discounts Recognition programs and milestone rewards Benefits are subject to eligibility and may change. At CHANEL, we promote an inclusive culture that nurtures growth and values diversity. We encourage your application as your perspective and experience are valued.

Account Manager - John Lewis Brent Cross page is loaded Account Manager - John Lewis Brent Cross Apply locations London time type Full time posted on Posted 19 Days Ago job requisition id JOBREQ Account Manager Location: John Lewis Brent Cross Contract: Permanent, 37.5 hours/week, any 5 out of 7 days CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. "In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in everyperson and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations. JOB PURPOSE In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand's image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team. KEY RESPONSIBILITIES Leading the team: the Account Manager guides their team towards achieving results and developing individual talents They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable Business developer: the Account Manager embodies an entrepreneurial spirit Responsible for building CHANEL's portfolio of clients through data capture in line with the brand expectation Develop business initiatives in line with the brand vision and strategy Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience Communicate retail and collateral stock needs to all necessary parties Has a solid understanding of the business environment Provide feedback and reporting to line manager in order to influence strategies and recommendations Experience creator: the Account Manager creates conditions for a consistent and memorable experience Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships Consider the omni-channel journey as a whole and help the team embrace digital shopping trends Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop Ensure team has tools/training to provide a CHANEL client experience Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times CHANEL Ambassador: the Account Manager embodies the values of the brand CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning Implement and ensure respect of the uniform and grooming guidelines at all times SKILL SETS Leadership and Management skills Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage Relationship-focused: Collaborative, partnering and influencing skills Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation Performance minded and decisive, strive for continuous improvement Soft skills Posture and communication skills: Verbal and written communication, story telling Curious, personal agility, continuous learner Self-awareness, self-confidence, and self-control/stress management Enthusiasm, energy and motivation Trustworthy with integrity/ethics Benefits at CHANEL: Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100's more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependant and subject to change at any time At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About Us Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Position: Fragrance Team Leader Location: Selfridges Oxford Street, London Contract: Permanent, 37.5 hours/week, any 5 in 7 days CHANEL is an independent company committed to creativity, human potential, and positive global impact. Your role at CHANEL: In collaboration with the Business Manager and Assistant Business Manager, you will manage the Fragrance account, promote business objectives, and ensure the team and account meet and exceed sales targets through excellent customer service. Key responsibilities include: Creating authentic, tailored client experiences Achieving and exceeding sales targets to grow the business Building the client portfolio through data capture Driving sales contribution to overall counter performance Leading and motivating the team, organizing meetings and briefings Ideal candidate qualities: Approachable, collaborative, team-focused Relationship builder with a flair for collaboration Enthusiastic about selling and providing customer satisfaction Personal energizers: Thriving in collaborative, growth-oriented environments Creating an inspiring, supportive team environment Using empathy to understand client needs Supporting sustainability initiatives aligned with CHANEL's goals Benefits include: Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme Financial Wellbeing: Pension, Life Assurance, Retail Discounts Mental Wellbeing: Employee Assistance Programmes Lifestyle: Attraction discounts, CHANEL product discounts, employee sales Recognition: Service Awards, milestones rewards Benefits vary by eligibility and are subject to change. At CHANEL, we value diversity and inclusion and encourage applications from all qualified candidates.

Your : The Fashion Retail Learning Partner position is tasked with proactively and reactively ensuring our Boutique staff have the skills & expertise to consistently deliver an exceptional experience to our clients. The successful candidate will be based in our Selfridges Boutique, dedicated to the development of the store team as well as support training in the Academy on a few key training priorities. To be successful in this role, the candidate must be highly collaborative, proactive, and organised in their approach. Proven competence in delivering client experience and product training within a luxury environment and experience in coaching are essential. Experience in driving performance and growth are also vital for this role. Management experience within a retail environment will provide a strong foundation for this role, as the candidate will be required to drive learning working in collaboration with Boutique Management. Primarily based in one of our Selfridges Boutique in London, occasional travel within the Region may be required as per the needs of the business. Store based with 80% of time spent in store and 20% in Academy/Office. What impact you can create at Chanel: Working with the Academy team and Boutique Training team in the successful design, development, and facilitation of training solutions for CHANEL Boutique employees. Developing a responsive learning strategy for your dedicated Boutique in line with needs of the team identified through discovery and analysis. Co-develop the core training curriculum for the year ahead in line with strategic training priorities and support in budget management. Instrumental in designing and rolling out a relevant in-boutique onboarding programme for new starters, in collaboration with the Fashion Training team and Brand Education Manager to facilitate Bonjour CHANEL! New Hire Induction programme - in-class and digital. Ensure that learning and development programs are consistent with the CHANEL mission and culture. Create engaging, outcomes-driven, and experiential learning experiences and to support in the implementation of blended learning solutions - fully integrated training and development solutions that are delivered in-person and online. Supporting Boutique management in the organisation and delivery of morning briefs. Participate in the preparation and delivery of Collections Training to ensure alignment of messages across UK Boutique network. To measure and report on effectiveness of training. Drive connectivity between Academy and Selfridges Boutique. Exemplify the CHANEL culture and philosophies of the organization and act as a role model for others Act as a digital learning ambassador and inspire teams to take self-led learning initiative with Inside Fashion Learning app. What you will bring to the role: Experience in training facilitation and coaching An approachable, unflappable, collaborative and team focused demeanour Strong organisational skills - this role requires both meticulous forward planning and a constant responsive nature. Great influencing skills - engaging others in the power and importance of learning Ability to build relationships quickly and create a team spirit A personal passion and deep knowledge of Fashion Positivity, curiosity and unafraid of change A self-motivated, independent thinker with lots of initiative Experience in working with Learning and Development partners A commitment to self-learning and the ability to inspire others in their own learning journey Strong digital & Microsoft suite literacy You are energised by: A deep care of developing people and a committed advocate for change within the organisation Passionate about learning with exceptional facilitation and training delivery skills Influencing and inspiring others from leadership to peers to external partners. People and creative minded Ideas and solutions driven Empathy to really understand the needs of the internal client Freedom, autonomy and ownership Creating an inspirational, aspirational and supportive work environment for your team, and beyond What you would gain from this experience: The opportunity to work with an energising, ambitious, and passionate team that drive human connection and learning throughout the organisation The opportunity to be creative and inspire others within one of the most well-known luxury global brands, working directly with the Global teams in delivering the Fashion vision and collection animation The satisfaction of supporting retail teams to grow and flourish To contribute to a world leading standard of luxury client experience At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.