Flotek

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : £35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to small & medium businesses click apply for full job details

Job Title: Helpdesk Manager Location: Pencoed, South Wales, UK (on-site) Salary : 35,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 (5 days per week, 8 hours per day during this times) About Flotek: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional service delivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support : Set high service standards and ensure every interaction reflects professionalism, efficiency, and world-class service. Manage & Support Remote Team Members: Implement strategies to keep remote staff engaged, productive, and connected, fostering a strong team dynamic across locations. Develop & Motivate the Team : Recruit, train, and mentor both remote and in-office helpdesk employees, ensuring alignment in goals and support quality. Lead with Empathy & Excellence: Promote a culture of accountability, innovation, and personal growth across all support roles including Advisors, Technicians and Team Leaders. Enhance Customer Experience: Continuously refine support strategies to maintain fast resolutions and outstanding user satisfaction. Implement Best Practices & Technology: Leverage collaboration tools to streamline workflows, improve remote troubleshooting, and maintain efficiency across distributed teams. Act as an Escalation Point: Provide leadership when handling complex technical issues, ensuring prompt and effective resolution. Drive a Learning Culture: Facilitate workshops, certifications, and hands-on training for both remote and on-site staff, ensuring skill development and service consistency. About you: Minimum of 5 Years Experience in managing a team Strong leadership and coaching abilities across on-site and remote teams. Expertise in IT and/or Telecoms support and helpdesk operations. Passion for delivering World-Class customer service. Ability to foster connectivity and collaboration among on-site and remote employees. Excellent problem-solving and communication skills Renumeration and Benefits: Staff Share Equity Scheme Customer referral incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Perkbox offers and discounts Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Manager, 1st Line Technical Support, IT Technician, IT Support Engineer, IT Service Engineer, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Manager, IT Systems Support, IT Customer Support Manager, may also be considered for this role.

Job Title: Head of Talent Acquisition and Culture Location: Bridgend, South Wales Salary: 35,000 - 40,000 per annum (depending on experience) Job Type: Full time, Permanent Working Hours: Monday to Friday - 09:00 to 17:30 About Flotek Group: Flotek Group are the fastest growing Tech Company providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic people-focused individual with previous experience in talent acquisition preferable in the ICT sector. You will be responsible for all aspects of recruitment and culture within Flotek Group facilitating the end to end process of identifying, attracting and placing candidates in various roles within the group. Key Responsibilities: Identify, attract, and place candidates in various IT / Tech roles within Flotek Group Utilise candidate sourcing techniques to proactively source talent including LinkedIn, networks, job boards and database Partner with (and advise) department managers on the local talent market Work closely with department managers to understand team dynamics, skills and personality needed for a new hire to fit into each role Using market knowledge to advise department managers on potential bottlenecks and developing a strategy to influence the candidates' decision making Work with the marketing team to help branding and in turn help attract the best local talent Sift C.Vs to ensure the correct fit for the role, initial screening of applicants via phone, teams or in person, setting up interviews and supporting the recruitment process (start to finish) Prepare offer letters and contracts Be the public face of Flotek recruitment, act as ambassador and point of contact throughout the recruitment process Lead the culture club within the business and organize events and drive a positive culture throughout the business Measure benefit impact through cultural engagement surveys and use insights proactively to feed into continuous improvement for a positive culture within the business. Delivers an efficient and effective HR support and advisory service to managers and employees across the company Undertake administration in relation to staff training including the processing of staff development applications and bookings for internal/external training About you: Job Experience Required: Proven Recruitment Experience: A successful track record in recruitment / talent acquisition Relationship Management: Demonstrated ability to build and maintain strong relationships Strong Communication Skills: Excellent negotiation, interpersonal, and communication skills, with the ability to engage decision-makers at all levels The ability to work under pressure and manage multiple requirements - giving each the urgency require Renumeration and Benefits: 35 - 40k (depending on experience) Staff equity share scheme Perk Box - retail discounts 21 days holiday + bank holidays (increasing 1 day per year to max 25) Birthday Off "Other" days off such as child's first day at school, marriage and charity Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Head of People and Development, Recruitment Lead, Talent Lead, Senior Human Resources Advisor, Resourcing Specialist, Talent Acquisition Specialist, Talent Manager, Recruitment Manager, Recruitment Specialist, may also be considered for this role.

Job Title: Head Of Marketing Location: Bridgend, South Wales with travel required across UK Salary: 42,000 - 48,000 per annum + 6000 Bonus Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Flotek Group: Flotek Group is one of the fastest growing Tech Companies in the UK, providing Managed IT, Cyber Security, and Communications solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About the Role: We are seeking a strategic, creative, and data-driven Head of Marketing to lead our marketing function and drive brand awareness, lead generation, and customer engagement across all channels. This role is pivotal in supporting our ambitious growth plans by aligning marketing strategies with business objectives and ensuring a strong market presence across the UK. Key Responsibilities: Marketing Strategy & Planning: Develop and implement a comprehensive marketing strategy that supports business growth, enhances brand visibility, and drives lead generation across Managed IT, Cyber Security, and Communications sectors. Team Leadership: Build, lead, and inspire a high-performing marketing team, fostering a culture of creativity, accountability, and continuous improvement. Campaign Management: Oversee the planning, execution, and performance of multi-channel marketing campaigns, including digital, content, email, social media, and events. Brand Management: Ensure consistent brand messaging and visual identity across all touchpoints, strengthening Flotek's position as a trusted technology partner. Digital Marketing & Analytics: Leverage SEO, PPC, CRM, and marketing automation tools to drive traffic and conversions. Oversee outsourced digital marketing teams and monitor KPIs and ROI to optimise performance. Content & Communications: Develop compelling content strategies that resonate with target audiences and support sales enablement, including case studies, blogs, whitepapers, and video. Market Intelligence: Conduct market research and competitor analysis to identify trends, opportunities, and threats, informing strategic decisions. Sales Alignment: Collaborate closely with the Sales Director and both the New Business and Account Management teams to align marketing efforts with sales goals and drive growth in both new and existing business. Event & PR Management: Plan and manage industry events, including Flotek's own webinars, demo days, and supplier-led events. Oversee PR initiatives to boost brand exposure and thought leadership. Marketing Vendor Management : Manage relationships with marketing vendors and suppliers, ensuring effective use of marketing allowances and co-branded opportunities. Budget Management: Manage the marketing budget effectively, ensuring maximum return on investment. About you: Qualifications: Proven experience in a senior marketing role, ideally within the Managed IT, Cyber Security, or Communications sectors. Strong leadership and team management capabilities. Expertise in digital marketing, lead generation, and brand development. Excellent communication, storytelling, and stakeholder management skills. Analytical mindset with a passion for data-driven decision-making. Ability to thrive in a fast-paced, high-growth environment. Renumeration and Benefits: Salary: 42,000 - 48,000 per annum (dependent on experience) Bonus: Quarterly performance bonus of up to 6,000 per year (after initial 6 months probation) Equity: Senior EMI Equity Share Scheme participation Holiday: 25 days annual leave plus bank holidays Access to the Perks at Work scheme Additional employee benefits package Opportunities for professional development and career progression Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Marketing Manager, Senior Marketing Executive, Marketing Campaign Manager, Marketing Supervisor, Senior Marketing Coordinator, Digital Marketing, Social Media Marketing, Marketing Strategy Manager, Group Marketing Manager, Head of Marketing may also be considered for this role.

Job Title: Comms Projects Team Leader Location: Pencoed, Bridgend Salary: 28,000 - 32,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm About Flotek Group: Flotek Group are the fastest growing Tech Company in the UK, providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic Comms Projects Team Leader with a passion for customer service with previous experience of working within the Telecoms or ICT sector. About the Role: The comms projects team is responsible for planning and delivering projects that have been received from the sales team. This will involve facilitating and holding initial kick off meetings with sales, engineering and the customer, on site if needed. The team will deliver projects from hosted telephony installs, broadband orders, WiFi deployments to network uogrades. All elements of the project will be coordinated by the team such as placing orders with the networks, number porting, hardware orders, engineering, stock and admin. The team will consistently update customers on the progress of their orders, provide documentation and a clear handover to both the client and the support teams. As a team leader of the comms projects team, you will be responsible for running daily check-in meetings with your team members, helping them overcome any obstacles to ensure the successful delivery of projects on time and within budget. You will also be responsible for running some comms projects yourself so you will need to understand each element of the provisioning process, number porting and administration within the CRM system. This role requires excellent leadership, communication, and project management skills. Location Based in our office in Bocam Park, Pencoed. Some travel to other offices may be required. No remote working offered - please do not apply if you are unable to be in the office full time. About you: Qualifications: Proven experience as a Team Leader, preferably in the communications or IT industry. Strong leadership and team management skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels. Strong problem-solving and decision-making abilities. Ability to work under pressure and manage multiple projects simultaneously. Solid understanding of project management methodologies and tools - a certificate in project management such as PMP or Prince2 is a plus Experience in provisioning - broadband, ethernet, number porting, phone systems would be a plus but training will be provided Renumeration and Benefits: 28 - 32k (depending on experience) Staff equity share scheme Perk Box - retail discounts 21 days holiday + bank holidays (increasing 1 day per year to max 25) Birthday Off "Other" days off such as child's first day at school, marriage and charity Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Team Leader, Comms Team Leader, IT Comms Project Manager, IT Comms Project Leader, Communications Project Manager may also be considered for this role.

Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: 40,000 - 45,000 per annum Job Type: Full time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm Flotek Group are the fastest growing Tech Company in the UK, providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. Collaborate closely with clients to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our clients and our team. Work closely with our IT Project managers to ensure projects are delivered on time and on budget. Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), Create documentation and knowledge base articles to assist users in resolving common issue. Provide excellent customer service by communicating effectively and professionally with end-users. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. About you: Job Experience Required: Have an ICT background within an MSP with experience of leading a team. Solid experience in customer service (excellent verbal and written communication skills required). Technical expertise in IT infrastructure and systems administration, with proficiency in networking, Security, and cloud technologies Essential experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. Loves working as part of a team Comfortable with using CRM's and documentation solutions Holds a Full UK valid driving license Renumeration and Benefits: Staff Share Equity Scheme Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: IT Service Manager, IT Manager, IT Team Leader, IT Engineer Manager, IT Systems Engineer, IT Director, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, MSP, IT Team Manager may also be considered for this role.