Job Title: Technical Solution Specialist Location: Office Based (Bridgend), travel required across the UK as required Salary: 32,000 - 38,000 per annum depending on skills and experience + Bonus Package of up to 6,000 per annum (OTE 44K) Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: Flotek Group is the fastest-growing tech company, providing IT and communications technology to small and medium-sized businesses. With seven offices and regional sales and support locations across the UK, our ambitious growth is driven by our core values and fundamental principles. Every product and service is delivered with expertise, passion, and heart by our dedicated team of 120 professionals. About the Role: The Technical Solution Specialist plays a pivotal role in supporting our sales team to enhance the efficiency and success rate of technical sales opportunities. This individual specialises in understanding technical IT, Network & Communication products and solutions, ensuring that clients are provided with tailored demonstrations and insights that align with their specific needs. The role involves a blend of technical expertise, customer interaction, and interdepartmental collaboration to drive sales and customer satisfaction. Additionally, the Technical Solution Specialist will deliver regular onsite and remote audits, completing technical audits for all products the customer has, including cyber security. Key Responsibilities: Sales Team Support: Actively support the sales team in securing business opportunities by providing technical expertise and innovative solutions. Assist in developing strategy to convert prospects into business partners effectively Partner Demonstrations: Conduct comprehensive demonstrations of technology solutions for partners, showcasing how the products can meet their requirements and add value to their business Opportunity Identification: Utilise tools like Datto to monitor and identify renewal opportunities for PC/Server devices, ensuring timely engagement and proposal of upgraded solutions Technical Audits: Perform detailed technical audits, assessing clients' current setups, and identifying areas for improvement or enhancement through our technology solutions. Deliver regular onsite and remote audits, completing technical audits for all products the customer has, including cyber security Proposal Development: Create comprehensive proposals, including building quotes and tailored proposals for the sales team, ensuring that all technical and commercial aspects are accurately represented and align with client requirements Solution Designing: Design technical solutions tailored to client needs, such as creating WiFi maps, to ensure optimal coverage and performance Interdepartmental Liaison: Serve as a bridge between the project delivery teams and the sales team, ensuring smooth communication and alignment on project objectives and timelines Documentation: Document technical audits and solutions effectively, providing clear and concise information for both the sales team and clients Administrative Support: Handle occasional administrative tasks as needed, including applying urgent licenses and managing documentation, to ensure seamless sales operations Marketing Collaboration: Collaborate with the marketing department to create informative videos and documentation on products, enhancing the visibility and understanding of our offerings. Regularly record videos for sales demos or knowledgebase articles to support client education and engagement Product Webinars: Lead regular product webinars, educating existing and potential partners on our technology solutions, features, and benefits, thereby driving engagement and interest About you: Strong technical background with expertise within IT, Cyber, Comms & Networks Excellent communication and presentation skills, capable of conveying technical information in an understandable relatable manner Proactive approach to identifying sales opportunities and supporting the sales process Ability to design and articulate technical solutions in response to client requirements Effective collaboration and coordination skills, ensuring alignment between various teams Commitment to staying informed on industry trends and product updates This role is crucial for bridging the gap between technical solutions and partner needs, ensuring that our sales team is equipped with the knowledge and tools to drive success Renumeration and Benefits: Salary dependent on experience within range of 32-38K Bonus Package of up to 6,000 per annum (OTE 44K) Team Share Equity Scheme 21 Days Holiday increasing to 25 with 4 years of service (+bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Sales Engineer, Sales Engineering Specialist, Pre-sales Consultant, Solutions Architect, Solutions Consultant, Technical Account Manager, Product Specialist - Technical may also be considered for this role
Aug 05, 2025
Full time
Job Title: Technical Solution Specialist Location: Office Based (Bridgend), travel required across the UK as required Salary: 32,000 - 38,000 per annum depending on skills and experience + Bonus Package of up to 6,000 per annum (OTE 44K) Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About Us: Flotek Group is the fastest-growing tech company, providing IT and communications technology to small and medium-sized businesses. With seven offices and regional sales and support locations across the UK, our ambitious growth is driven by our core values and fundamental principles. Every product and service is delivered with expertise, passion, and heart by our dedicated team of 120 professionals. About the Role: The Technical Solution Specialist plays a pivotal role in supporting our sales team to enhance the efficiency and success rate of technical sales opportunities. This individual specialises in understanding technical IT, Network & Communication products and solutions, ensuring that clients are provided with tailored demonstrations and insights that align with their specific needs. The role involves a blend of technical expertise, customer interaction, and interdepartmental collaboration to drive sales and customer satisfaction. Additionally, the Technical Solution Specialist will deliver regular onsite and remote audits, completing technical audits for all products the customer has, including cyber security. Key Responsibilities: Sales Team Support: Actively support the sales team in securing business opportunities by providing technical expertise and innovative solutions. Assist in developing strategy to convert prospects into business partners effectively Partner Demonstrations: Conduct comprehensive demonstrations of technology solutions for partners, showcasing how the products can meet their requirements and add value to their business Opportunity Identification: Utilise tools like Datto to monitor and identify renewal opportunities for PC/Server devices, ensuring timely engagement and proposal of upgraded solutions Technical Audits: Perform detailed technical audits, assessing clients' current setups, and identifying areas for improvement or enhancement through our technology solutions. Deliver regular onsite and remote audits, completing technical audits for all products the customer has, including cyber security Proposal Development: Create comprehensive proposals, including building quotes and tailored proposals for the sales team, ensuring that all technical and commercial aspects are accurately represented and align with client requirements Solution Designing: Design technical solutions tailored to client needs, such as creating WiFi maps, to ensure optimal coverage and performance Interdepartmental Liaison: Serve as a bridge between the project delivery teams and the sales team, ensuring smooth communication and alignment on project objectives and timelines Documentation: Document technical audits and solutions effectively, providing clear and concise information for both the sales team and clients Administrative Support: Handle occasional administrative tasks as needed, including applying urgent licenses and managing documentation, to ensure seamless sales operations Marketing Collaboration: Collaborate with the marketing department to create informative videos and documentation on products, enhancing the visibility and understanding of our offerings. Regularly record videos for sales demos or knowledgebase articles to support client education and engagement Product Webinars: Lead regular product webinars, educating existing and potential partners on our technology solutions, features, and benefits, thereby driving engagement and interest About you: Strong technical background with expertise within IT, Cyber, Comms & Networks Excellent communication and presentation skills, capable of conveying technical information in an understandable relatable manner Proactive approach to identifying sales opportunities and supporting the sales process Ability to design and articulate technical solutions in response to client requirements Effective collaboration and coordination skills, ensuring alignment between various teams Commitment to staying informed on industry trends and product updates This role is crucial for bridging the gap between technical solutions and partner needs, ensuring that our sales team is equipped with the knowledge and tools to drive success Renumeration and Benefits: Salary dependent on experience within range of 32-38K Bonus Package of up to 6,000 per annum (OTE 44K) Team Share Equity Scheme 21 Days Holiday increasing to 25 with 4 years of service (+bank holidays) Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Sales Engineer, Sales Engineering Specialist, Pre-sales Consultant, Solutions Architect, Solutions Consultant, Technical Account Manager, Product Specialist - Technical may also be considered for this role
Job Title: Field Sales Account Manager Location: Field Based covering M4 corridor in South Wales from Newport to Swansea - Will be based in our Bridgend Head Office when not on site Salary: 35,000 - 40,000 per annum, OTE of up to 77,000 (uncapped commission earnings) Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About us: Flotek Group is one of the fastest-growing tech companies in the UK, providing IT Support and telecom services to small and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well, understanding their business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio reviews and maximise customer retention Deliver gross profit and monthly recurring revenue targets Regularly analyse customer product penetration and identify opportunities to increase revenue through product gap analysis. Bringing on new accounts through account referrals Forecast, track and report on key account metrics Implement business strategies to increase revenue spend and profitability across your customer base. Serve as an escalation point for your customers to ensure the highest level of service delivery. As a sales expert, support the partner relations team to nurture and develop sales opportunities and team growth. Engage in self-development to enhance product and industry knowledge. About you: Experience Required: Sales Experience: Proven experience in sales, particularly in managing and growing customer accounts. Relationship Management: Experience in developing and maintaining trusted relationships with partners. Revenue and Profitability Management: Demonstrated ability to deliver and exceed financial targets Industry Knowledge: Knowledge of IT and communications technology is an advantage but not essential. Technical Proficiency: Confident in the use of Microsoft Office applications and experience in CRM systems is an advantage Benefits: Salary of 35,000 to 40,000 Per annum Commission package with an OTE of up to 77,000 (uncapped commission earnings) Team Share Equity EMI Scheme Starting 21 days annual leave plus bank holidays with 1 day added for every year service up to 25 days, plus additional benefit holidays. Perkbox Package including shopping discounts Plus company perk incentives Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Field, Sales Manager, Face to Face Sales, Negotiation, Customer Support, Area Sales Manager, Sales, Territory Management, Sales Account Management, Business Development Manager may also be considered.
Jul 23, 2025
Full time
Job Title: Field Sales Account Manager Location: Field Based covering M4 corridor in South Wales from Newport to Swansea - Will be based in our Bridgend Head Office when not on site Salary: 35,000 - 40,000 per annum, OTE of up to 77,000 (uncapped commission earnings) Job Type: Full time, Permanent Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm) About us: Flotek Group is one of the fastest-growing tech companies in the UK, providing IT Support and telecom services to small and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well, understanding their business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio reviews and maximise customer retention Deliver gross profit and monthly recurring revenue targets Regularly analyse customer product penetration and identify opportunities to increase revenue through product gap analysis. Bringing on new accounts through account referrals Forecast, track and report on key account metrics Implement business strategies to increase revenue spend and profitability across your customer base. Serve as an escalation point for your customers to ensure the highest level of service delivery. As a sales expert, support the partner relations team to nurture and develop sales opportunities and team growth. Engage in self-development to enhance product and industry knowledge. About you: Experience Required: Sales Experience: Proven experience in sales, particularly in managing and growing customer accounts. Relationship Management: Experience in developing and maintaining trusted relationships with partners. Revenue and Profitability Management: Demonstrated ability to deliver and exceed financial targets Industry Knowledge: Knowledge of IT and communications technology is an advantage but not essential. Technical Proficiency: Confident in the use of Microsoft Office applications and experience in CRM systems is an advantage Benefits: Salary of 35,000 to 40,000 Per annum Commission package with an OTE of up to 77,000 (uncapped commission earnings) Team Share Equity EMI Scheme Starting 21 days annual leave plus bank holidays with 1 day added for every year service up to 25 days, plus additional benefit holidays. Perkbox Package including shopping discounts Plus company perk incentives Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Field, Sales Manager, Face to Face Sales, Negotiation, Customer Support, Area Sales Manager, Sales, Territory Management, Sales Account Management, Business Development Manager may also be considered.
Job Title: Business Development Executive (Outbound Appointment Setter) Location: Unit 4, Bocam Park, Pencoed, Wales (office based) Salary: 30,000 per annum with performance-based OTE of 39,600 Job Type: Full time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About the Role: We are seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Key Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. About you: Qualifications: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Competitive salary of 30,000 with performance-based OTE of 39,600 Uncapped Commission Opportunities for professional growth and development Collaborative and innovative work environment Comprehensive benefits package Inclusive EMI Share Equity Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.
Jul 22, 2025
Full time
Job Title: Business Development Executive (Outbound Appointment Setter) Location: Unit 4, Bocam Park, Pencoed, Wales (office based) Salary: 30,000 per annum with performance-based OTE of 39,600 Job Type: Full time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. About the Role: We are seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Key Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. About you: Qualifications: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Competitive salary of 30,000 with performance-based OTE of 39,600 Uncapped Commission Opportunities for professional growth and development Collaborative and innovative work environment Comprehensive benefits package Inclusive EMI Share Equity Please Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Advisor, Sales, External Sales, Sales Person, Senior Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive may also be considered for this role.
Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.
Jul 17, 2025
Full time
Job Title: 2nd Line VoIP / Network Engineer Location: Pencoed, Wales Salary : 26,000 - 30,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:30 to 18:00 About Flotek Group: Flotek Group is the fastest-growing tech company in the Southwest, delivering IT and communication technology to small and medium businesses. With regional sales and support hubs across the South West, we are committed to our core values and principles, ensuring every product and service is provided with expertise, passion, and dedication. Role Overview: We are seeking a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle inbound technical support calls, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Key Responsibilities: Handle inbound calls from customers requiring technical support for VoIP systems. Troubleshoot and resolve VoIP, SIP, and network-related issues remotely via phone and email. If unable to resolve at first contact, triage the incident/request and escalate to senior team members. Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs. Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information. Visit customer sites to diagnose and repair VoIP services as needed. Deliver first-class customer service at all times. About you: Required Experience and Skills: Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis. Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues. Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills. IP PBX Systems: Familiarity with IP PBX systems and their configuration. Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently. Team Collaboration: Ability to work effectively within a team and escalate issues when necessary. Driving Licence: A full UK driving licence is required. Preferred Qualifications: Certifications in relevant technologies (e.g., CompTIA Network+, CCNA) Experience with specific VoIP platforms (e.g., Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software Remuneration and Benefits: Salary up to 30,000 per annum Staff Share Equity Scheme New customer referral incentive 21 days holiday, increasing to 25 days after 4 years of service (plus bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: 2nd Line IT Support, 2nd Line IT Engineer, Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2ndLine IT Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.
