Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Jul 25, 2026
Full time
Join AX where our people and purpose drive us forward At AX, we re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency. Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We re a team that values care, quality, and customer satisfaction. You ll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. What you ll be doing You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims. Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset. handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail efficiently manage and convert all new claims allocated to you, in line with business targets and service standards proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details. accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records support internal and external processes to deliver a seamless and efficient service to all stakeholders use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed. What you ll bring demonstrable success in a fast-paced, target-driven, customer-focused environment previous experience in soft sales is advantageous, though not essential ability to absorb and apply new processes and systems efficiently comfortable using Microsoft Office and adaptable to learning bespoke systems excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively proven decision-making and problem-solving abilities, with a logical and analytical approach capable of managing professional relationships with colleagues, clients, and business partners effectively proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team a track record of achieving or exceeding performance targets demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight. What we offer Up to £27,000 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace. If our values resonate with you and you re excited about this opportunity, we d love to hear from you. You might be just who we re looking for. REF-(phone number removed)
Customer Support Advisor Join AX where our people and purpose drive us forward At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We are looking for a Customer Support Advisor to efficiently and effectively manage a case load of motor claims during the period in which customers are utilising our hire vehicles. You will be required to attend the Fort Dunlop office for a minimum of two days per week. What you'll be doing manage the hire process including quality checking claims to ensure no delays have occurred which would/or could affect the recovering of our hire charges accurately assess claim status and documentation on receipt of assigned claims to ensure claims are managed in the most efficient manner correctly validate claim type (whether credit repair, third party or Policyholder Insurer) to ensure repair work is authorised appropriately verify all relevant and correct documentation is received to correct standard and recorded on the claim effectively monitor the timely processing of assigned motor claims to deliver agreed targets, customer expectations and business objectives liaise with external partners including Third Party Insurers, Policyholder Insurers, Solicitors, Referrers and Repairers with a view to progressing and actively managing the claim and positively influencing those involved maintain effective contact with the customer keeping them updated and dealing with any issues or problems that may arise during the hire period ensure all costs associated to the hire period can be billed and recovered through efficient claims management or accurate notification of justifiable delays. What you'll bring demonstrable experience within a fast-paced customer service role, ideally phone-based customer service environment preferred clear verbal communication skills, demonstrating persuasive and assertive behaviour competent using MS Office ability to prioritise, recognising importance and urgency good written communication skills ability to work under pressure with a flexible attitude and approach, on own initiative demonstrate commercial awareness demonstrate behaviours in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight. What we offer Up to £28,300 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for.REF-
Jul 22, 2026
Full time
Customer Support Advisor Join AX where our people and purpose drive us forward At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged. About the role We are looking for a Customer Support Advisor to efficiently and effectively manage a case load of motor claims during the period in which customers are utilising our hire vehicles. You will be required to attend the Fort Dunlop office for a minimum of two days per week. What you'll be doing manage the hire process including quality checking claims to ensure no delays have occurred which would/or could affect the recovering of our hire charges accurately assess claim status and documentation on receipt of assigned claims to ensure claims are managed in the most efficient manner correctly validate claim type (whether credit repair, third party or Policyholder Insurer) to ensure repair work is authorised appropriately verify all relevant and correct documentation is received to correct standard and recorded on the claim effectively monitor the timely processing of assigned motor claims to deliver agreed targets, customer expectations and business objectives liaise with external partners including Third Party Insurers, Policyholder Insurers, Solicitors, Referrers and Repairers with a view to progressing and actively managing the claim and positively influencing those involved maintain effective contact with the customer keeping them updated and dealing with any issues or problems that may arise during the hire period ensure all costs associated to the hire period can be billed and recovered through efficient claims management or accurate notification of justifiable delays. What you'll bring demonstrable experience within a fast-paced customer service role, ideally phone-based customer service environment preferred clear verbal communication skills, demonstrating persuasive and assertive behaviour competent using MS Office ability to prioritise, recognising importance and urgency good written communication skills ability to work under pressure with a flexible attitude and approach, on own initiative demonstrate commercial awareness demonstrate behaviours in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight. What we offer Up to £28,300 OTE 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and inclusion For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for.REF-
Executive Driver Join AX where our people and purpose drive us forward At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged. What you'll be doing As an Executive Driver , you'll be responsible for the safe, timely delivery and collection of vehicles, ensuring a seamless and professional experience for our customers. You'll represent AX with pride, delivering exceptional service and maintaining our fleet to the highest standards. Key responsibilities conduct pre-delivery vehicle checks, including condition, mileage, and basic maintenance (oil, fluids, tyres, etc.) deliver and collect vehicles on schedule, ensuring all paperwork is completed accurately demonstrate vehicle features and controls to customers, ensuring they feel confident and informed travel independently between jobs, using public transport when necessary report any vehicle condition issues or concerns about roadworthiness to your Line Manager maintain a professional appearance and represent AX with courtesy and care log and hand in any lost property found in vehicles. What you'll bring proven experience in a similar driving or vehicle delivery role a valid UK driving licence confidence driving a variety of vehicles, including prestige models general knowledge of vehicle makes, models, and controls basic understanding of car maintenance high attention to detail and a commitment to keeping vehicles in pristine condition a safe, responsible, and courteous driving style strong communication skills and the ability to explain vehicle features and complete paperwork clearly. What we offer A salary of £26,400 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and Inclusion For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for.REF-
Jul 10, 2026
Full time
Executive Driver Join AX where our people and purpose drive us forward At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We're a team that values care, quality, and customer satisfaction. You'll be part of a supportive environment where your work is appreciated, and your development is encouraged. What you'll be doing As an Executive Driver , you'll be responsible for the safe, timely delivery and collection of vehicles, ensuring a seamless and professional experience for our customers. You'll represent AX with pride, delivering exceptional service and maintaining our fleet to the highest standards. Key responsibilities conduct pre-delivery vehicle checks, including condition, mileage, and basic maintenance (oil, fluids, tyres, etc.) deliver and collect vehicles on schedule, ensuring all paperwork is completed accurately demonstrate vehicle features and controls to customers, ensuring they feel confident and informed travel independently between jobs, using public transport when necessary report any vehicle condition issues or concerns about roadworthiness to your Line Manager maintain a professional appearance and represent AX with courtesy and care log and hand in any lost property found in vehicles. What you'll bring proven experience in a similar driving or vehicle delivery role a valid UK driving licence confidence driving a variety of vehicles, including prestige models general knowledge of vehicle makes, models, and controls basic understanding of car maintenance high attention to detail and a commitment to keeping vehicles in pristine condition a safe, responsible, and courteous driving style strong communication skills and the ability to explain vehicle features and complete paperwork clearly. What we offer A salary of £26,400 22 days holiday (plus bank holidays), rising to 27 with service Workplace pension scheme Bupa Private Healthcare (optional) Life Assurance (4x salary) Employee Assistance Programme and wellbeing tools Retail discounts and savings Ongoing professional development and career growth opportunities One charity/volunteering day off per year. Wellbeing, diversity and Inclusion For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for.REF-
