Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team at Audi, Blackburn. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members. As Aftersales Manager, you will: Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently. Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors. Ensure all customer aftersales needs are met promptly, and service standards are consistently high. Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed. Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively. The ideal Aftersales Manager candidate will possess: Experience as a high-achieving Aftersales Manager in a franchised dealership. A hands-on leadership style, willing to engage fully with the team. A proven track record in a target-driven environment and exceeding aftersales targets. Strong motivational skills to lead and engage a larger team towards collective success. A goal-oriented mindset, with a hunger to be the best in the industry. Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records. Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: Increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme.
Oct 08, 2026
Full time
Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team at Audi, Blackburn. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members. As Aftersales Manager, you will: Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently. Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors. Ensure all customer aftersales needs are met promptly, and service standards are consistently high. Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed. Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively. The ideal Aftersales Manager candidate will possess: Experience as a high-achieving Aftersales Manager in a franchised dealership. A hands-on leadership style, willing to engage fully with the team. A proven track record in a target-driven environment and exceeding aftersales targets. Strong motivational skills to lead and engage a larger team towards collective success. A goal-oriented mindset, with a hunger to be the best in the industry. Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records. Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: Increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme.
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed. In the role of Service Advisor, you'll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include: Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries. Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs. Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management. Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication. Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work. We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have: Minimum of 12 months' experience working as a Service Advisor in a dealership environment. A flexible team player attitude, with the ability to support the aftersales team during busy periods. A results-focused mindset, with resilience and the ability to overcome obstacles. A strong technical awareness or understanding of vehicles and their components. Experience in upselling products or services, with a valid driving licence. Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records. Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: Increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!
Sep 23, 2026
Full time
Swansway Motor Group is seeking a dynamic and customer-focused Service Advisor to join our thriving team. As a Service Advisor, you will be the face of our aftersales department, delivering exceptional service and care to our valued customers at Swansway. With our strong commitment to customer satisfaction and an established reputation for excellence, you will have the opportunity to manage the front-of-house experience, ensuring that every customer leaves our dealership feeling thoroughly satisfied and well-informed. In the role of Service Advisor, you'll be instrumental in managing and enhancing our customer service efforts. Your key responsibilities will include: Providing informed, responsive, and efficient service to all customers, whether via telephone, email, or walk-in enquiries. Meeting and greeting customers, qualifying work, and identifying additional needs during vehicle drop-offs. Continuously seeking customer service improvement opportunities within the aftersales department and sharing feedback with management. Facilitating the efficient operation of the aftersales department by accurately booking workshop tasks and ensuring effective communication. Managing customer communication effectively, providing timely updates on repairs, and gaining authorisation for additional work. We are looking for a Service Advisor who possesses a blend of technical knowledge and stellar customer service skills. The ideal candidate should have: Minimum of 12 months' experience working as a Service Advisor in a dealership environment. A flexible team player attitude, with the ability to support the aftersales team during busy periods. A results-focused mindset, with resilience and the ability to overcome obstacles. A strong technical awareness or understanding of vehicles and their components. Experience in upselling products or services, with a valid driving licence. Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own-brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family-run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records. Joining our Swansway family comes with numerous benefits designed to support your growth, well-being, and work-life balance: Increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme If you are a dedicated professional seeking to excel as a Service Advisor within an inclusive family-like atmosphere, your expertise could be the key to enhancing our customer journey. We look forward to welcoming you to our team!
Swansway Group in Preston seeks a Senior Service Advisor to lead the front-of-house service team and deliver outstanding customer care across aftersales. You will manage workloads, coordinate with Workshop Controller, and drive upselling opportunities while maintaining high standards of customer satisfaction. The role requires a proven dealership background, leadership capability, and a proactive approach to improving service experiences. A driving licence and drive for success are essential.
Sep 23, 2026
Full time
Swansway Group in Preston seeks a Senior Service Advisor to lead the front-of-house service team and deliver outstanding customer care across aftersales. You will manage workloads, coordinate with Workshop Controller, and drive upselling opportunities while maintaining high standards of customer satisfaction. The role requires a proven dealership background, leadership capability, and a proactive approach to improving service experiences. A driving licence and drive for success are essential.
As a Senior Service Advisor for Swansway you'll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of Service Advisor team and offer outstanding customer care to our customers. You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities. Provide a knowledgeable, responsive, and efficient service Manage and allocate Service Advisor workload day to day Work closely with the Workshop Controller and ensure priority job cards are managed Manage all service telephone, email and walk-in enquiries Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc. Maintain knowledge of retention products and services upselling where appropriate To discuss and up-sell additional work to the customer, where appropriate Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers Essential: Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods Results focused, you will be resilient and overcome obstacles to succeed A good technical awareness or understanding of vehicles and components Experience of upselling products or services Must have a valid driving licence Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more. We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe. But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years! Holidays that increase with length of service Your Birthday off Company Pension Scheme Death in Service Benefit Long service recognition Annual flu jab Discounts on products and services that extend to your family and friends Cycle to work scheme Employee recruitment referral payments Employee assistance programme and counselling service Occupational health services Flexible working patterns Car Benefit Scheme for employee or family
Sep 23, 2026
Full time
As a Senior Service Advisor for Swansway you'll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will lead the front of Service Advisor team and offer outstanding customer care to our customers. You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities. Provide a knowledgeable, responsive, and efficient service Manage and allocate Service Advisor workload day to day Work closely with the Workshop Controller and ensure priority job cards are managed Manage all service telephone, email and walk-in enquiries Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc. Maintain knowledge of retention products and services upselling where appropriate To discuss and up-sell additional work to the customer, where appropriate Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers Essential: Minimum of 24 months experience working in a dealership as a Service Advisor with stepping up to lead a team Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods Results focused, you will be resilient and overcome obstacles to succeed A good technical awareness or understanding of vehicles and components Experience of upselling products or services Must have a valid driving licence Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more. We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe. But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years! Holidays that increase with length of service Your Birthday off Company Pension Scheme Death in Service Benefit Long service recognition Annual flu jab Discounts on products and services that extend to your family and friends Cycle to work scheme Employee recruitment referral payments Employee assistance programme and counselling service Occupational health services Flexible working patterns Car Benefit Scheme for employee or family
Swansway Motor Group in England is seeking a dynamic Service Advisor to join our thriving team. As the face of the aftersales department you will deliver exceptional service and ensure customers leave informed and satisfied. With at least 12 months' experience in a dealership, you will manage bookings, assist with upselling, handle inquiries by phone, email or walk-ins and support the team during busy periods.
Sep 23, 2026
Full time
Swansway Motor Group in England is seeking a dynamic Service Advisor to join our thriving team. As the face of the aftersales department you will deliver exceptional service and ensure customers leave informed and satisfied. With at least 12 months' experience in a dealership, you will manage bookings, assist with upselling, handle inquiries by phone, email or walk-ins and support the team during busy periods.