Writer
About this role Great writing, for everyone. It's our vision for WRITER, and our customers' vision for their teams. We're looking for a Strategic Customer Success Manager whose top priority is helping our Fortune 50-100 customers succeed with WRITER. Our Product is adopted across an organization, so we need someone who's comfortable in a complex customer relationship environment navigating many relationships, project managing deliverables and driving value across their business. As our Strategic Customer Success Manager, you'll be on the ground-floor helping us build processes for onboarding, adoption, and retention. Our NRR is %, and GRR is %, so you'll be starting from a great foundation. You'll be reporting to the Director of Customer Success and be working very closely with our other Customer Success Managers in building a world-class CS org. Your responsibilities Act as the single point-person for customers; creating, owning and driving their overall success plan Develop expertise as an advisor of best practices in developing on-brand content at scale Meticulously project manage programs that will help customers drive adoption, business value and renew usage of WRITER Own the full customer renewal process, including forecasting, negotiating, and proposal creating. Be accountable to gross and net dollar retention rate targets for your customers Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell and upsell Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization Produce and then "processify" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of WRITER at scale Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities Is this you? 7+ years in a CSM role focused on Fortune 50-100 accounts Experience delivering high-touch, white-glove service to large, key accounts Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal Experience in deepening adoption within a team as well as introducing a product across many teams in an organization Experience managing and building relationships across multiple stakeholder levels, including C-Level Experience in the art of change management. You know how to motivate, unblock and overcome barriers to large, transformational change An ability to make the complex simple Knowledge of editorial processes or working with content marketing, technical writing or UX teams a real plus Experience managing or owning large-scale deployments is a real plus And: Proactive communication skills, both sync and async Intrinsically motivated: you set the highest possible bar for what you build, write, ship Incredibly curious and an active listener A great presenter A genuine leader A connection to our mission of Great writing for everyone A natural affinity to our values of Connect, Challenge, Own Benefits & perks (UK full-time employees): Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing Competitive pension scheme and company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation and company stock options
About this role Great writing, for everyone. It's our vision for WRITER, and our customers' vision for their teams. We're looking for a Strategic Customer Success Manager whose top priority is helping our Fortune 50-100 customers succeed with WRITER. Our Product is adopted across an organization, so we need someone who's comfortable in a complex customer relationship environment navigating many relationships, project managing deliverables and driving value across their business. As our Strategic Customer Success Manager, you'll be on the ground-floor helping us build processes for onboarding, adoption, and retention. Our NRR is %, and GRR is %, so you'll be starting from a great foundation. You'll be reporting to the Director of Customer Success and be working very closely with our other Customer Success Managers in building a world-class CS org. Your responsibilities Act as the single point-person for customers; creating, owning and driving their overall success plan Develop expertise as an advisor of best practices in developing on-brand content at scale Meticulously project manage programs that will help customers drive adoption, business value and renew usage of WRITER Own the full customer renewal process, including forecasting, negotiating, and proposal creating. Be accountable to gross and net dollar retention rate targets for your customers Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell and upsell Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization Produce and then "processify" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of WRITER at scale Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities Is this you? 7+ years in a CSM role focused on Fortune 50-100 accounts Experience delivering high-touch, white-glove service to large, key accounts Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal Experience in deepening adoption within a team as well as introducing a product across many teams in an organization Experience managing and building relationships across multiple stakeholder levels, including C-Level Experience in the art of change management. You know how to motivate, unblock and overcome barriers to large, transformational change An ability to make the complex simple Knowledge of editorial processes or working with content marketing, technical writing or UX teams a real plus Experience managing or owning large-scale deployments is a real plus And: Proactive communication skills, both sync and async Intrinsically motivated: you set the highest possible bar for what you build, write, ship Incredibly curious and an active listener A great presenter A genuine leader A connection to our mission of Great writing for everyone A natural affinity to our values of Connect, Challenge, Own Benefits & perks (UK full-time employees): Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing Competitive pension scheme and company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation and company stock options
Writer
About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work. Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work. About this role As our Regional vice president, enterprise sales, you'll be responsible for leading a high-performing enterprise sales team that works with CIOs and Business Leaders at Fortune 500/Global 2000 companies. You'll lead a team of 6 Senior AE's that's focused on the acquisition of new logos and the growth of these accounts. You'll be expected to deliver on revenue targets, be active in the field with your team, improve existing processes, and help Writer improve how we work with Enterprise customers. A critical part of the role is providing guidance, coaching, and support to your team to enable individual and collective success. Your positivity, sense of curiosity, winning mindset, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. As a senior leader in the business, you'll be reporting to our EMEA Vice President of Sales. ️ Your responsibilities Deliver against aggressive but attainable sales targets to continue building and developing Writer's success with enterprise customers Establish and iterate on sales processes, including lead generation, qualification, pipeline management, POC oversight, and forecasting, to drive consistent and predictable results. Hire and develop top sales talent aligned with our connect/challenge/own company values, identifying the highest leverage coaching opps for each rep and developing plan to address Collaborate with cross-functional teams including Customer Success, Marketing, Solutions Architecture, and Product to align solutions that drive meaningful Business Value for our customers. Provide regular sales forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement. Own operational metrics such as pipeline growth, sales cycle length, and close rates Foster a culture of high-performance, collaboration, and continuous learning within the sales team. Model the integrity, attitude, and sense of urgency that you'll expect from your team Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and advocate. ️ Is this you? 10+ years in SaaS with 5+ years demonstrated experience leading enterprise sales teams selling to Fortune 500/Global 2000 to exceed revenue targets, preferably selling into CIO and CMO personas Highly strategic with deep experience in consultative, complex sales cycles. Proven experience building and leading a team from an early stage Operationally excellent, with demonstrated experiences building and executing a highly prescriptive, value-based sales process Proven ability to work across the GTM organization to strategize, plan and execute a cross-functional approach Hands-on sales leader, energized by the transformative potential of generative AI and working with talented AE's. Curious to learn more about who we are and how we operate? Visit us here Benefits & perks Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice .
About Writer Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work. Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work. About this role As our Regional vice president, enterprise sales, you'll be responsible for leading a high-performing enterprise sales team that works with CIOs and Business Leaders at Fortune 500/Global 2000 companies. You'll lead a team of 6 Senior AE's that's focused on the acquisition of new logos and the growth of these accounts. You'll be expected to deliver on revenue targets, be active in the field with your team, improve existing processes, and help Writer improve how we work with Enterprise customers. A critical part of the role is providing guidance, coaching, and support to your team to enable individual and collective success. Your positivity, sense of curiosity, winning mindset, and ability to create champions from early adopters in the AI writing space will help shape our entire culture. If you have a builder mentality, this is the role for you. As a senior leader in the business, you'll be reporting to our EMEA Vice President of Sales. ️ Your responsibilities Deliver against aggressive but attainable sales targets to continue building and developing Writer's success with enterprise customers Establish and iterate on sales processes, including lead generation, qualification, pipeline management, POC oversight, and forecasting, to drive consistent and predictable results. Hire and develop top sales talent aligned with our connect/challenge/own company values, identifying the highest leverage coaching opps for each rep and developing plan to address Collaborate with cross-functional teams including Customer Success, Marketing, Solutions Architecture, and Product to align solutions that drive meaningful Business Value for our customers. Provide regular sales forecasts, performance reports, and insights to senior leadership, highlighting key metrics and areas for improvement. Own operational metrics such as pipeline growth, sales cycle length, and close rates Foster a culture of high-performance, collaboration, and continuous learning within the sales team. Model the integrity, attitude, and sense of urgency that you'll expect from your team Establish and personally maintain strong relationships with key customer executives, acting as a trusted advisor and advocate. ️ Is this you? 10+ years in SaaS with 5+ years demonstrated experience leading enterprise sales teams selling to Fortune 500/Global 2000 to exceed revenue targets, preferably selling into CIO and CMO personas Highly strategic with deep experience in consultative, complex sales cycles. Proven experience building and leading a team from an early stage Operationally excellent, with demonstrated experiences building and executing a highly prescriptive, value-based sales process Proven ability to work across the GTM organization to strategize, plan and execute a cross-functional approach Hands-on sales leader, energized by the transformative potential of generative AI and working with talented AE's. Curious to learn more about who we are and how we operate? Visit us here Benefits & perks Generous PTO, plus company holidays Medical, dental, and vision coverage for you and your family Paid parental leave for all parents (12 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Flexible spending account and dependent FSA options Health savings account for eligible plans with company contribution Annual work-life stipends for: Home office setup, cell phone, internet Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation, company stock options and 401k Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice .