ERGO Group AG
Birkenhead, Merseyside
As part of the MD Group, the Director of Surveying is responsible for creating and implementing the business plan for Building Warranty Inspection Services. This includes driving growth, ensuring profitability, maintaining strong technical inspections for all sites, and supporting developers in building quality homes for homeowners. Reporting to the Managing Director, this role requires a strategic thinker with experience in the latent defect insurance market (or similar), strong skills in managing and developing Technical Compliance and Standards, exceptional leadership abilities, and a proven track record of delivering profitable business results. Location: This position is fully remote (with occasional travel to our Birkenhead head office) The Director of Surveying oversees the Warranty Inspection Service within MD Group, comprising: National network of surveyors Major Projects, overseeing high-rise and high-value builds Technical Operations, including a small team of structural engineers Technical Auditing Surveyor Operations Training (External and Internal) This role leads the development and implementation of the strategic direction for surveying service, technical capability, and standards, supporting MD Group's '2025 and beyond' growth ambitions. It provides motivational leadership to the division's leadership team and ensures technical standards are embedded across surveying teams. You will collaborate with the Operations Director to monitor service performance and identify innovation opportunities, and with the Commercial Director to support growth, pricing, and retention initiatives. Additionally, you will work closely with the Director of Premier Guarantee Building Control (PGBC) to ensure capacity and leadership within the Regions align with PGBC to deliver optimal service. Key to success is championing diversity, talent, and career development, creating an inclusive environment. As a member of the Executive Leadership team, you will contribute to organizational strategy and operational decision-making. Key Responsibilities: Implement the division's annual operational and strategic plans in line with company goals. Lead and oversee performance against goals and objectives across all functions. Deliver inspection elements of the underwriting business, working with underwriting teams to develop best practices. Ensure provision of resources for audits, technical expertise, and support for developers and surveyors across the UK. Manage and develop the business to achieve KPIs, adhering to standards and codes of conduct. Implement risk management practices ensuring consistent quality in inspections. Develop and improve the Technical Manual and Knowledge Management systems. Build and mentor a high-performing, collaborative, and innovative team. Empower managers to deliver effective performance management. Maintain high standards of professionalism and customer service across the network. Stay informed on industry developments and seek opportunities for expansion. Ensure compliance with Quality Management System Procedures. Collaborate to design and launch innovative insurance products and services. Develop KPIs and metrics to monitor surveying initiatives and adjust strategies accordingly. Engage with stakeholders, including customers, partners, and regulators, to promote the company's interests. Report on business performance to senior leadership and boards as required. Lead ad hoc projects and initiatives as assigned. Key Skills: Proven leadership with extensive experience in commercial, construction, and insurance sectors, ideally as a qualified surveyor/engineer (MRICS, MBEng, MIStructE, or similar). Deep technical knowledge of construction, Building Regulations, and standards. Strong relationship-building skills with construction professionals and the public. Effective stakeholder management in a matrix environment. Ability to analyze trends and make informed business decisions. Excellent communication skills, capable of simplifying complex topics. Knowledge of the business, economic, and construction market environment. Understanding of risks in the construction warranty sector and risk mitigation strategies. Awareness of regulatory frameworks and compliance requirements. Experience with quality management systems to ensure high surveying standards. Personal Attributes: High integrity and ethical standards. Strong analytical skills and quick learning ability. High standards, accountability, and empowerment of teams. Inspirational leadership with the ability to motivate and trust teams. Hands-on approach when necessary. Critical thinker with influencing skills. Customer-centric, innovative, and adaptable to change. Strong project management skills. Qualifications: Preferably qualified as a Surveyor/Engineer (MCABE, MRICS, MBEng, MIStructE, or similar). We are committed to diversity, equity, and inclusion, fostering an environment where all individuals can thrive. Candidates can request reasonable adjustments during recruitment.
As part of the MD Group, the Director of Surveying is responsible for creating and implementing the business plan for Building Warranty Inspection Services. This includes driving growth, ensuring profitability, maintaining strong technical inspections for all sites, and supporting developers in building quality homes for homeowners. Reporting to the Managing Director, this role requires a strategic thinker with experience in the latent defect insurance market (or similar), strong skills in managing and developing Technical Compliance and Standards, exceptional leadership abilities, and a proven track record of delivering profitable business results. Location: This position is fully remote (with occasional travel to our Birkenhead head office) The Director of Surveying oversees the Warranty Inspection Service within MD Group, comprising: National network of surveyors Major Projects, overseeing high-rise and high-value builds Technical Operations, including a small team of structural engineers Technical Auditing Surveyor Operations Training (External and Internal) This role leads the development and implementation of the strategic direction for surveying service, technical capability, and standards, supporting MD Group's '2025 and beyond' growth ambitions. It provides motivational leadership to the division's leadership team and ensures technical standards are embedded across surveying teams. You will collaborate with the Operations Director to monitor service performance and identify innovation opportunities, and with the Commercial Director to support growth, pricing, and retention initiatives. Additionally, you will work closely with the Director of Premier Guarantee Building Control (PGBC) to ensure capacity and leadership within the Regions align with PGBC to deliver optimal service. Key to success is championing diversity, talent, and career development, creating an inclusive environment. As a member of the Executive Leadership team, you will contribute to organizational strategy and operational decision-making. Key Responsibilities: Implement the division's annual operational and strategic plans in line with company goals. Lead and oversee performance against goals and objectives across all functions. Deliver inspection elements of the underwriting business, working with underwriting teams to develop best practices. Ensure provision of resources for audits, technical expertise, and support for developers and surveyors across the UK. Manage and develop the business to achieve KPIs, adhering to standards and codes of conduct. Implement risk management practices ensuring consistent quality in inspections. Develop and improve the Technical Manual and Knowledge Management systems. Build and mentor a high-performing, collaborative, and innovative team. Empower managers to deliver effective performance management. Maintain high standards of professionalism and customer service across the network. Stay informed on industry developments and seek opportunities for expansion. Ensure compliance with Quality Management System Procedures. Collaborate to design and launch innovative insurance products and services. Develop KPIs and metrics to monitor surveying initiatives and adjust strategies accordingly. Engage with stakeholders, including customers, partners, and regulators, to promote the company's interests. Report on business performance to senior leadership and boards as required. Lead ad hoc projects and initiatives as assigned. Key Skills: Proven leadership with extensive experience in commercial, construction, and insurance sectors, ideally as a qualified surveyor/engineer (MRICS, MBEng, MIStructE, or similar). Deep technical knowledge of construction, Building Regulations, and standards. Strong relationship-building skills with construction professionals and the public. Effective stakeholder management in a matrix environment. Ability to analyze trends and make informed business decisions. Excellent communication skills, capable of simplifying complex topics. Knowledge of the business, economic, and construction market environment. Understanding of risks in the construction warranty sector and risk mitigation strategies. Awareness of regulatory frameworks and compliance requirements. Experience with quality management systems to ensure high surveying standards. Personal Attributes: High integrity and ethical standards. Strong analytical skills and quick learning ability. High standards, accountability, and empowerment of teams. Inspirational leadership with the ability to motivate and trust teams. Hands-on approach when necessary. Critical thinker with influencing skills. Customer-centric, innovative, and adaptable to change. Strong project management skills. Qualifications: Preferably qualified as a Surveyor/Engineer (MCABE, MRICS, MBEng, MIStructE, or similar). We are committed to diversity, equity, and inclusion, fostering an environment where all individuals can thrive. Candidates can request reasonable adjustments during recruitment.
ERGO Group AG
Offer: Review, maintain and oversee processes and controls for the identification, monitoring, measurement, mitigation and management of risks at a GCNA5 level. Implement and coordinate the own risk and solvency assessment ("ORSA") process at a GCNA5 level and review the annual ORSA subsidiary reports. Oversee the process for the identification, assessment and monitoring of risk exposures, including stress testing and scenario analysis. Maintain and where necessary implement a governance and compliance culture throughout GCNA5, in line with MR and local requirements, ensure breaches are reported to the GCNA5 Board and MRM. Offer advice and guidance to the GCNA5, management and staff on best practice governance and help resolve issues that arise out of e.g., matrix structure, channel conflicts etc. Organise the legal resources in GCNA5 to be able to serve the business and its needs. Establish a holistic view on operational risk management by establishing key target for areas including; IT/IS Risk Management, BCM, Third-Party Risk Management, etc. In coordination with MRM critically review the process for the identification, assessing and reporting of new and emerging risks. Establish, monitor and report risk appetites and tolerances at a GCNA5 and subsidiary levels. Utilize risk model output to monitor, control and manage exposures within stated risk measures and ensure (with CFO) solvency capital levels remain in line with regulatory requirements and guidance. Anticipate challenges, including unmodelled risks and opportunities in growing and modifying product lines, including recommending actions to sustain and enhance the Company s competitive position. Promote risk-based decision making using the economic capital model. Assist management in setting targets for the return on economic capital and the allocation of available capital to optimize expected returns. Assess the adequacy and effectiveness of, and revise as necessary, the Company s risk management policies, procedures, processes and controls. With other key function holders, promote an appropriate risk culture at all levels of the Company. Ensure the adequacy of risk information, risk analysis and risk training provided to the GCNA5 Board of Directors/Risk Committee. Liaise with regulators, as and when necessary, and coordinate regulatory inspections and reviews relevant to ERM. Reviews of the Company s risk profile, with the provision of comprehensive and timely information on the Company's material risks. Reviews of business strategy, mergers and acquisitions, and major projects and investments, as applicable. Reviews of any business plans or strategies that exceed the Company's risk appetites and tolerances. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk. Profile: You are required to comply with the PRA and FCA conduct rules: Acting with honesty and integrity at all times Acting at all times with due care, skill and diligence Being open and honest with the FCA, the Prudential Regulation Authority (PRA) and all UK regulators at all times Always paying due regard to the interests of customers and always treat them honestly and fairly Observing proper standards of market conduct at all times You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively. You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively. You must disclose appropriately any information of which the FCA or PRA would reasonably expect notice Knowledge and Skills Actuarial, Solvency II and / or accounting reporting methodology and practice, combined with outstanding analytical capability Strong leadership skills with proven track-record and ability to manage change in an agile environment Several years of (re)insurance and / or risk management experience Strong communication skills, ability to communicate complex issues in an easily understandable manner High degree of personal dedication, agility and intercultural competence Pragmatic, big picture problem solver Strong focus on delivery and implementation Experience in the UK insurance or reinsurance industry; or risk management in market, preferably in reinsurance, risk financial services management or consulting Experience in dealing with supervisory authorities in the financial services industry Ability to work in large complex projects Confidence and diplomacy to challenge peers and manage upwards Experience managing and developing a team Competencies for the Role Achievement Orientated Active Listening Broad-Based Thinking Business/Financial Acumen Customer Focus Developing People Holding People Accountable Integrity Proactive Resilience Team Building Technical Competence/Expertise
Offer: Review, maintain and oversee processes and controls for the identification, monitoring, measurement, mitigation and management of risks at a GCNA5 level. Implement and coordinate the own risk and solvency assessment ("ORSA") process at a GCNA5 level and review the annual ORSA subsidiary reports. Oversee the process for the identification, assessment and monitoring of risk exposures, including stress testing and scenario analysis. Maintain and where necessary implement a governance and compliance culture throughout GCNA5, in line with MR and local requirements, ensure breaches are reported to the GCNA5 Board and MRM. Offer advice and guidance to the GCNA5, management and staff on best practice governance and help resolve issues that arise out of e.g., matrix structure, channel conflicts etc. Organise the legal resources in GCNA5 to be able to serve the business and its needs. Establish a holistic view on operational risk management by establishing key target for areas including; IT/IS Risk Management, BCM, Third-Party Risk Management, etc. In coordination with MRM critically review the process for the identification, assessing and reporting of new and emerging risks. Establish, monitor and report risk appetites and tolerances at a GCNA5 and subsidiary levels. Utilize risk model output to monitor, control and manage exposures within stated risk measures and ensure (with CFO) solvency capital levels remain in line with regulatory requirements and guidance. Anticipate challenges, including unmodelled risks and opportunities in growing and modifying product lines, including recommending actions to sustain and enhance the Company s competitive position. Promote risk-based decision making using the economic capital model. Assist management in setting targets for the return on economic capital and the allocation of available capital to optimize expected returns. Assess the adequacy and effectiveness of, and revise as necessary, the Company s risk management policies, procedures, processes and controls. With other key function holders, promote an appropriate risk culture at all levels of the Company. Ensure the adequacy of risk information, risk analysis and risk training provided to the GCNA5 Board of Directors/Risk Committee. Liaise with regulators, as and when necessary, and coordinate regulatory inspections and reviews relevant to ERM. Reviews of the Company s risk profile, with the provision of comprehensive and timely information on the Company's material risks. Reviews of business strategy, mergers and acquisitions, and major projects and investments, as applicable. Reviews of any business plans or strategies that exceed the Company's risk appetites and tolerances. Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk. Profile: You are required to comply with the PRA and FCA conduct rules: Acting with honesty and integrity at all times Acting at all times with due care, skill and diligence Being open and honest with the FCA, the Prudential Regulation Authority (PRA) and all UK regulators at all times Always paying due regard to the interests of customers and always treat them honestly and fairly Observing proper standards of market conduct at all times You must take reasonable steps to ensure that the business of the firm for which you are responsible is controlled effectively. You must take reasonable steps to ensure that the business of the firm for which you are responsible complies with the relevant requirements and standards of the regulatory system You must take reasonable steps to ensure that any delegation of your responsibilities is to an appropriate person and that you oversee the discharge of the delegated responsibility effectively. You must disclose appropriately any information of which the FCA or PRA would reasonably expect notice Knowledge and Skills Actuarial, Solvency II and / or accounting reporting methodology and practice, combined with outstanding analytical capability Strong leadership skills with proven track-record and ability to manage change in an agile environment Several years of (re)insurance and / or risk management experience Strong communication skills, ability to communicate complex issues in an easily understandable manner High degree of personal dedication, agility and intercultural competence Pragmatic, big picture problem solver Strong focus on delivery and implementation Experience in the UK insurance or reinsurance industry; or risk management in market, preferably in reinsurance, risk financial services management or consulting Experience in dealing with supervisory authorities in the financial services industry Ability to work in large complex projects Confidence and diplomacy to challenge peers and manage upwards Experience managing and developing a team Competencies for the Role Achievement Orientated Active Listening Broad-Based Thinking Business/Financial Acumen Customer Focus Developing People Holding People Accountable Integrity Proactive Resilience Team Building Technical Competence/Expertise