Mission 4 Recruitment

Customer Service Administrator My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers but must be confident in challenging when required. They should have a very strong sense of their own initiative, logic, curiosity, common sense and above all, customer service. As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday! Responsibilities Manage and resolve utility-related customer queries within agreed service level timeframes. Handle a variety of enquiries, including complex issues, ensuring a professional and customer-focused approach. Coordinate tenancy changes and ensure supplier records are updated accurately and promptly. Build and maintain effective working relationships with utility suppliers and internal stakeholders. Verify contract details with suppliers and review invoices to ensure accuracy and compliance. Process contract terminations and address any supplier queries or objections. Monitor industry updates and communicate relevant changes to the team where necessary. Maintain accurate and up-to-date records of customer queries and utility contracts within internal systems. Provide administrative and operational support to the Utilities Team Manager, including ad-hoc tasks and project work Requirements Highly customer focused Numerate Strong administrative skills Strong organisational, prioritisation and attention to detail skills Assertive, determined, and self-motivated with a curious mind Able to take on many different tasks at once A natural team player with a desire to ensure team targets are always met You will be working as part of a small team where planning ahead is almost as important as doing the work. Salary is 26k (plus 2k bonus after 1st year) Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Trainee Engineer Looking to start a career in the security systems industry? Want to get stuck in, learn on the job, and grow with a company that invests in your future? We re working with a growing security contractor looking for a Trainee Security Engineer to join their site team. Whether you ve got hands-on experience in construction or are just technically minded and eager to learn this could be your route into a rewarding, skilled trade. What You ll Be Doing Supporting with the installation of CCTV, access control and door entry systems Learning how to read site drawings and follow wiring diagrams Assisting with system maintenance and servicing Travelling to commercial and residential sites across the Southeast Working closely with experienced engineers, picking up new skills every day What You ll Need A genuine interest in engineering, electronics or security systems A positive attitude and a willingness to learn Basic tool knowledge Full UK driving licence and your own transport Punctual, polite and ready to work Due to insurance restrictions, you will need to be over 18 If you re enthusiastic about starting your career in this industry and want to be part of a friendly, professional team that makes a real difference we d love to hear from you! Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Location: St. Albans, AL1 Salary: £38,000 - £40,000 Working Hours: Monday- Friday (8:30am-5:30pm) Job Code: MJ2210 Helpdesk Manager I am currently representing a well-established Building Services firm in St. Albans who are looking for an experienced Helpdesk Manager to lead their busy operations team. My client has been a specialist in the sector for over 30 years and requires a proven manager who has a track record of leading helpdesk or dispatch teams within Facilities Management. This is a hands-on role where you will take full responsibility for the department, ensuring high service levels are maintained across their commercial contracts. This is a great move for a dedicated manager who thrives in a fast-paced environment and has the experience to lead a team, manage client relationships, and hit performance targets. Key Responsibilities: Oversee the day-to-day helpdesk operations, including coordination for out-of-hours service delivery. Monitor and report on Service Level Agreements (SLAs) Conduct regular team appraisals and provide ongoing support to helpdesk operators. Generate periodic contractor and performance reports for the management team. Manage the end-to-end quotation process, including the generation of quotes and tracking of financial approvals. Oversee the administration of maintenance contracts and service agreements. Liaise with Contract Managers to optimise helpdesk efficiency and service flow. Attend monthly client meetings to review performance data and address operational needs. Act as a point of escalation to ensure high levels of customer satisfaction are consistently met. Ensure all works and operations comply with statutory requirements, company policies, and Health, Safety, Quality, and Environmental (HSQE) legislation. Requirements, Skills & Experience: Proven experience in a fast-paced helpdesk environment, ideally within the building services or facilities management sector. Experience supervising or managing a team, including conducting performance reviews and managing rotas. A strong understanding of Service Level Agreements (SLAs) and a track record of meeting or exceeding performance targets. Proficiency in generating detailed reports and analysing data to identify service improvements. A solid grasp of Health, Safety, Quality, and Environmental (HSQE) standards and statutory compliance. Ability to liaise confidently with internal Contract Managers and external clients during formal meetings. Excellent time management skills with the ability to prioritize tasks in a high-pressure environment. Benefits: Free parking 28 Days Holiday Inc. Bank Holidays Company Events Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.