BSI Companies
Milton Keynes, Buckinghamshire
Sales Support Administrator page is loaded Sales Support Administratorlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: JRWe exist to create positive change for people and the planet. Join us and make a difference too! Job title: Sales Support Administrator Location: Milton Keynes, UK (Hybrid) About the role We have an exciting opportunity for a Sales Support Administrator to join us on a permanent, full-time basis. The ideal candidate would be within a commutable distance to our HQ in Milton Keynes as there would be a requirement to attend the office based on business need. The focus of this role is to provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service. You will report to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams. Responsibilities: To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients. Receive, prioritise and process sales briefings received from the business development team. Process fully approved client applications (sales packs) to operations team for delivery. To receive and handle incoming phone calls, emails and manage departmental inboxes. To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators. To be successful in the role, you will have: Minimum 2 years' sales support experience ideally within Regulatory Services or other highly regulated industries also welcome. Educated at least to A level standard or equivalent. Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. Salesforce. Excellent interpersonal and communication skills, both written and oral, internally and externally. Ability to cope with pressure and meet tight deadlines.Grow your career and expand your skills and knowledge.At BSI, we offer opportunities to work across industries and across the globe. You'll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives.We're focused on our future - and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives - and you'll take pride in what you do.We're looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It's why, at BSI, we're committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process. is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. (blob:)0:00 / 2:59At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.
Sales Support Administrator page is loaded Sales Support Administratorlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: JRWe exist to create positive change for people and the planet. Join us and make a difference too! Job title: Sales Support Administrator Location: Milton Keynes, UK (Hybrid) About the role We have an exciting opportunity for a Sales Support Administrator to join us on a permanent, full-time basis. The ideal candidate would be within a commutable distance to our HQ in Milton Keynes as there would be a requirement to attend the office based on business need. The focus of this role is to provide administrative commercial support to the Global Regulatory Services Business Development Team and front-line client service. You will report to the Business Development Partner Team Leader and working closely with key stakeholders, namely the commercial and delivery teams. Responsibilities: To work with the business development team and delivery team to effectively manage the quotation approval process and associated queries to improve the services provided to clients. Receive, prioritise and process sales briefings received from the business development team. Process fully approved client applications (sales packs) to operations team for delivery. To receive and handle incoming phone calls, emails and manage departmental inboxes. To work with sales support team leader to agree, plan, implement initiatives and monitor quality of work and key performance indicators. To be successful in the role, you will have: Minimum 2 years' sales support experience ideally within Regulatory Services or other highly regulated industries also welcome. Educated at least to A level standard or equivalent. Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. Salesforce. Excellent interpersonal and communication skills, both written and oral, internally and externally. Ability to cope with pressure and meet tight deadlines.Grow your career and expand your skills and knowledge.At BSI, we offer opportunities to work across industries and across the globe. You'll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development.We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe.Now we're taking on society's biggest challenges. We're developing standards and guidelines that will help our customers get to net zero, and we're defining the way new technologies such as AI impact all our lives.We're focused on our future - and we're looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you'll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You'll contribute to work that shapes industries and enhances lives - and you'll take pride in what you do.We're looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It's why, at BSI, we're committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process. is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. (blob:)0:00 / 2:59At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.
BSI Companies
Milton Keynes, Buckinghamshire
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Planning Advisor Location: Milton Keynes, United Kingdom Hybrid working model: 3 days in the office and 2 days working from home Purpose of Position To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target. Key Responsibilities & Accountabilities To identify resource solutions for all unbooked visits within a designated territory and book with clients utilising all available planning tools, providing short and long term planning solutions to ensure Monthly delivery and relevant KPI targets are met. Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability. To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI brand "Tone of Voice" and quality guidelines are always maintained. Negotiating with customers in relation to diary moves to minimise the number of changes necessary whilst implementing policy where required to ensure that any cancellation charge is correctly applied, with prompt rebooking of the affected job(s). Ensure no unbooked assessment visits are left in previous months by monitoring unbooked work and rebooking promptly. Manage individual workflows to ensure none become out of date and are utilised as a tool to manage workload Respond to and resolve customer dissatisfaction feedback received via the customer survey process Identify opportunities to grow the business through communicating relevant products and services to existing customers where possible To ensure that all associated administrative tasks associated with visit booking are processed in a timely and accurate manner, in line with written quality guidelines. To take ownership for problem resolution where expressions of dissatisfaction are highlighted and ensure a prompt resolution and response to customers to prevent escalation into complaint, highlighting instances to line management, particularly where individual limits of authority may be exceeded. Key Performance Indicators Operations Team diary availability Delivery Days target and unbooked work Planning Status conversion rate and timescale Outbound call target Customer satisfaction survey feedback Sales Leads generated Dimensions To provide excellence in customer service by taking proactive ownership of assigned territory and workload. To be aware of and meet key performance targets including Days Delivered, Diary Availability and Customer Satisfaction. To utilise all available resources and planning tools to ensure maximum delivery potential Knowledge / Skills / Abilities Geographical knowledge to support cost effective booking of visits Competent resource skills to provide accurate and efficient booking of all visits Excellent telephone skills with ability to effectively communicate at all levels Resilient, with an ability to manage conflicting situations on the telephone and negotiate resolutions Effective team worker Proactive Problem resolution Accuracy of work with the ability operate in a right first-time environment Tenacious, positive and resilient Target focused Computer literate in all required applications is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.
We exist to create positive change for people and the planet. Join us and make a difference too! Job Title: Client Planning Advisor Location: Milton Keynes, United Kingdom Hybrid working model: 3 days in the office and 2 days working from home Purpose of Position To deliver the ethos of Making Excellence a Habit through the proactive and effective assessment planning and booking, serving both internal and external customers and to contribute to overall achievement of UK delivery target. Key Responsibilities & Accountabilities To identify resource solutions for all unbooked visits within a designated territory and book with clients utilising all available planning tools, providing short and long term planning solutions to ensure Monthly delivery and relevant KPI targets are met. Take ownership of availability for specific external delivery teams and work with Operations Managers to utilise all diary availability. To handle all calls (inbound and outbound) in an effective manner to ensure that the BSI brand "Tone of Voice" and quality guidelines are always maintained. Negotiating with customers in relation to diary moves to minimise the number of changes necessary whilst implementing policy where required to ensure that any cancellation charge is correctly applied, with prompt rebooking of the affected job(s). Ensure no unbooked assessment visits are left in previous months by monitoring unbooked work and rebooking promptly. Manage individual workflows to ensure none become out of date and are utilised as a tool to manage workload Respond to and resolve customer dissatisfaction feedback received via the customer survey process Identify opportunities to grow the business through communicating relevant products and services to existing customers where possible To ensure that all associated administrative tasks associated with visit booking are processed in a timely and accurate manner, in line with written quality guidelines. To take ownership for problem resolution where expressions of dissatisfaction are highlighted and ensure a prompt resolution and response to customers to prevent escalation into complaint, highlighting instances to line management, particularly where individual limits of authority may be exceeded. Key Performance Indicators Operations Team diary availability Delivery Days target and unbooked work Planning Status conversion rate and timescale Outbound call target Customer satisfaction survey feedback Sales Leads generated Dimensions To provide excellence in customer service by taking proactive ownership of assigned territory and workload. To be aware of and meet key performance targets including Days Delivered, Diary Availability and Customer Satisfaction. To utilise all available resources and planning tools to ensure maximum delivery potential Knowledge / Skills / Abilities Geographical knowledge to support cost effective booking of visits Competent resource skills to provide accurate and efficient booking of all visits Excellent telephone skills with ability to effectively communicate at all levels Resilient, with an ability to manage conflicting situations on the telephone and negotiate resolutions Effective team worker Proactive Problem resolution Accuracy of work with the ability operate in a right first-time environment Tenacious, positive and resilient Target focused Computer literate in all required applications is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.Now we're looking for passionate people to help us take on society's biggest challenges. You'll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we'll create solutions to global challenges like the climate crisis and how AI will be used.You'll do rewarding, purpose-led work that impacts people's health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You'll have the opportunity to work across a wide range of industries across the globe Be part of our future.