Senior Cloud Security Engineer (London or Bristol) We are HealthHero, Europe's largest digital clinic. Join us at a pivotal moment as we scale our digital healthcare platform across Europe - giving you the chance to shape security at the heart of a fast-growing, AI-driven business. We are recruiting an exciting Senior Cloud Security Engineer on an initial 12 month fixed term contract, with a view to becoming permanent - based in either our London or Bristol office two days per week. About the role This role will form a fundamental part of a growing PlatformSecurity function, where the team covers application security, cloud security, security operations, culture and risk management. As a tech-centric organisation the Information Security team will play a critical part in embedding a security-first mindset into application development and continuous application monitoring. This role will co-own the cloud security posture and tooling across HealthHero's AWS and Azure estates and have the opportunity to tackle cloud security with an international scope. The role will be supported by a multidisciplinary force of Infrastructure, Data Governance and Engineering team leads with a security focus as part of their remit. The role has a focus on infrastructure and cloud networking when it comes to security posture. As an experienced Cloud Security Engineer, your working day will include but not be limited to: DevSecOps & SDLC Champion integration of security testing into CI/CD pipelines across all development teams and usage of automated security gates: SAST, DAST, dependency scanning, secrets detection Enable self-serve security tooling for development teams Ability to set up development environment Cloud Security Own cloud security posture management using Wiz (or similar CSPM) Define and enforce cloud security baselines, guardrails, and policies in AWS Implement and maintain IaC security scanning for Terraform Manage IAM policies, network segmentation, and secrets management Configure and tune SIEM (or similar) for cloud-focused detection Establish logging, monitoring, and alerting requirements based on threat modelling Investigate and respond to cloud security events Risk & Compliance Identify, articulate, and escalate security risks to senior leadership with mitigation plans Track and remediate vulnerabilities across infrastructure Manage customer initiatives related to due diligence when required to Support and develop annual programme of Penetration Testing and associated remediations Stakeholder Engagement Partner with internal and stakeholder management to support any requirements from the security function - particularly governance and accreditation requirements across different countries Provide expertise on emerging threats and vulnerabilities Support response to customer/client due diligence requests with timely and accurate information regarding vulnerability exposure Key Skills and Experience Essential Proven experience in application security, DevSecOps, or cloud security Strong understanding of cloud networking Experience securing cloud environments (AWS, Azure) Ability to read and write IAC (Terraform) code, comfortable with IAC lifecycles Familiarity with container security and Kubernetes Understanding of secure coding, penetration testing techniques, SIEM, and vulnerability management Strong technical skills relevant to Information Security such as secure coding standards, ethical hacking techniques, network security and risk analysis Understanding of managing Secure Development Lifecycle and Vulnerability Management. Understanding and practical experience of ISO27001:2022 controls and audit processes Desirable AWS Security Specialty or similar certification Experience in regulated environments (healthcare, financial services) Familiarity with NHS DSPT Technical knowledge of GDPR and data protection requirements Hands-on with CI/CD security tooling and pipeline integration Interest in learning other countries health and security regulations (France / UK / IR / DE) About us We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider , delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it. We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts. We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for. We're proud to be recognised as a which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.
Jun 03, 2026
Full time
Senior Cloud Security Engineer (London or Bristol) We are HealthHero, Europe's largest digital clinic. Join us at a pivotal moment as we scale our digital healthcare platform across Europe - giving you the chance to shape security at the heart of a fast-growing, AI-driven business. We are recruiting an exciting Senior Cloud Security Engineer on an initial 12 month fixed term contract, with a view to becoming permanent - based in either our London or Bristol office two days per week. About the role This role will form a fundamental part of a growing PlatformSecurity function, where the team covers application security, cloud security, security operations, culture and risk management. As a tech-centric organisation the Information Security team will play a critical part in embedding a security-first mindset into application development and continuous application monitoring. This role will co-own the cloud security posture and tooling across HealthHero's AWS and Azure estates and have the opportunity to tackle cloud security with an international scope. The role will be supported by a multidisciplinary force of Infrastructure, Data Governance and Engineering team leads with a security focus as part of their remit. The role has a focus on infrastructure and cloud networking when it comes to security posture. As an experienced Cloud Security Engineer, your working day will include but not be limited to: DevSecOps & SDLC Champion integration of security testing into CI/CD pipelines across all development teams and usage of automated security gates: SAST, DAST, dependency scanning, secrets detection Enable self-serve security tooling for development teams Ability to set up development environment Cloud Security Own cloud security posture management using Wiz (or similar CSPM) Define and enforce cloud security baselines, guardrails, and policies in AWS Implement and maintain IaC security scanning for Terraform Manage IAM policies, network segmentation, and secrets management Configure and tune SIEM (or similar) for cloud-focused detection Establish logging, monitoring, and alerting requirements based on threat modelling Investigate and respond to cloud security events Risk & Compliance Identify, articulate, and escalate security risks to senior leadership with mitigation plans Track and remediate vulnerabilities across infrastructure Manage customer initiatives related to due diligence when required to Support and develop annual programme of Penetration Testing and associated remediations Stakeholder Engagement Partner with internal and stakeholder management to support any requirements from the security function - particularly governance and accreditation requirements across different countries Provide expertise on emerging threats and vulnerabilities Support response to customer/client due diligence requests with timely and accurate information regarding vulnerability exposure Key Skills and Experience Essential Proven experience in application security, DevSecOps, or cloud security Strong understanding of cloud networking Experience securing cloud environments (AWS, Azure) Ability to read and write IAC (Terraform) code, comfortable with IAC lifecycles Familiarity with container security and Kubernetes Understanding of secure coding, penetration testing techniques, SIEM, and vulnerability management Strong technical skills relevant to Information Security such as secure coding standards, ethical hacking techniques, network security and risk analysis Understanding of managing Secure Development Lifecycle and Vulnerability Management. Understanding and practical experience of ISO27001:2022 controls and audit processes Desirable AWS Security Specialty or similar certification Experience in regulated environments (healthcare, financial services) Familiarity with NHS DSPT Technical knowledge of GDPR and data protection requirements Hands-on with CI/CD security tooling and pipeline integration Interest in learning other countries health and security regulations (France / UK / IR / DE) About us We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider , delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it. We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts. We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for. We're proud to be recognised as a which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence. Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture.
EAP Telephone Counsellor Hybrid Role - GLASGOW Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary. HealthHero is Europe's largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets "whole health" needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we're simplifying healthcare and improving lives. We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team. You will be: For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service. Writing brief, accurate and concise clinical notes, of all interactions. Integrated into our Support Line Team. Requirements Able to work a minimum of 22.5 hrs per week ( at least 1 day shift based in-office, Glasgow , which is mandatory) We currently have vacancies for the 3 or 4 shifts per week. The shifts patterns may include the following range: 8am-4pm, 10am-6pm, 12pm-8pm, 2pm-10pm (half or full days) 4pm-Midnight (Home) Midnight - 6am (Home) Weekend shifts (Home) We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance. In addition to your regular shift pattern, you may be required to work an additional shift each month to support rota shortages, such as those caused by annual leave or unplanned absence. This may include a Saturday or Sunday shift and/or a sleeping overnight shift. This expectation applies to all team members unless your contract already includes a permanent weekend or waking night shift. Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Have good IT skills with good working knowledge of Microsoft Office suite Have a strong clinical background, with excellent Assessment skills. Able to make sound Clinical decisions, whilst holding Boundaries. Be a keen team-player with excellent time management, clinical, communication and organisation skills. Keep in mind the needs of clients and the service whilst working under pressure. Able to work in a busy environment. Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Benefits Full induction training programme, which will be undertaken via Microsoft Teams. Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic. Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours). Financial assistance for Supervision. Regular 1-2-1's with your line Manager. 24/7 On Call staff support. Auto-enrolment pension scheme. Health Scheme and Employee Assistance Program. Life insurance Scheme. When applying, please provide your most recent CV, including:- Employment history Counselling qualifications Membership number We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience. Diversity and Inclusion Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.
May 25, 2026
Full time
EAP Telephone Counsellor Hybrid Role - GLASGOW Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary. HealthHero is Europe's largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets "whole health" needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we're simplifying healthcare and improving lives. We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team. You will be: For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service. Writing brief, accurate and concise clinical notes, of all interactions. Integrated into our Support Line Team. Requirements Able to work a minimum of 22.5 hrs per week ( at least 1 day shift based in-office, Glasgow , which is mandatory) We currently have vacancies for the 3 or 4 shifts per week. The shifts patterns may include the following range: 8am-4pm, 10am-6pm, 12pm-8pm, 2pm-10pm (half or full days) 4pm-Midnight (Home) Midnight - 6am (Home) Weekend shifts (Home) We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance. In addition to your regular shift pattern, you may be required to work an additional shift each month to support rota shortages, such as those caused by annual leave or unplanned absence. This may include a Saturday or Sunday shift and/or a sleeping overnight shift. This expectation applies to all team members unless your contract already includes a permanent weekend or waking night shift. Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Have good IT skills with good working knowledge of Microsoft Office suite Have a strong clinical background, with excellent Assessment skills. Able to make sound Clinical decisions, whilst holding Boundaries. Be a keen team-player with excellent time management, clinical, communication and organisation skills. Keep in mind the needs of clients and the service whilst working under pressure. Able to work in a busy environment. Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Benefits Full induction training programme, which will be undertaken via Microsoft Teams. Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic. Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours). Financial assistance for Supervision. Regular 1-2-1's with your line Manager. 24/7 On Call staff support. Auto-enrolment pension scheme. Health Scheme and Employee Assistance Program. Life insurance Scheme. When applying, please provide your most recent CV, including:- Employment history Counselling qualifications Membership number We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience. Diversity and Inclusion Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.
EAP Telephone Counsellor Hybrid Role - GLASGOW Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary. HealthHero is Europe's largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets "whole health" needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we're simplifying healthcare and improving lives. We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team. You will be: For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service. Writing brief, accurate and concise clinical notes, of all interactions. Integrated into our Support Line Team. Requirements Able to work a minimum of 22.5 hrs per week ( at least 1 day shift based in-office, Glasgow , which is mandatory) We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance. Our current vacancies are for 3 or 4 shifts per week. The shifts patterns may include the following range: 4pm-Midnight (Home) Midnight - 6am (Home) - paid at time and a half Weekend shifts (Home) One day shift (Glasgow Office) Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Have good IT skills with good working knowledge of Microsoft Office suite Have a strong clinical background, with excellent Assessment skills. Able to make sound Clinical decisions, whilst holding Boundaries. Be a keen team-player with excellent time management, clinical, communication and organisation skills. Keep in mind the needs of clients and the service whilst working under pressure. Able to work in a busy environment. Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Benefits Full induction training programme, which will be undertaken via Microsoft Teams. Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic. Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours). Financial assistance for Supervision. Regular 1-2-1's with your line Manager. 24/7 On Call staff support. Auto-enrolment pension scheme. Health Scheme and Employee Assistance Program. Life insurance Scheme. When applying, please provide your most recent CV, including:- Employment history Counselling qualifications Membership number We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience. Diversity and Inclusion Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.
May 25, 2026
Full time
EAP Telephone Counsellor Hybrid Role - GLASGOW Salary range £26,000 to £30,000 based on full time hours of 37.5. Part time hours will be pro rata salary. HealthHero is Europe's largest digital clinic, serving healthcare institutions and patients across France, Germany, UK, and Ireland. We cover 30 million lives, work with 3,000+ clinicians, and conduct over 4 million consultations annually. HealthHero meets "whole health" needs, from preventative care to chronic disease management. Digital where it should be, human where it counts, we're simplifying healthcare and improving lives. We are looking for fully qualified Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team. You will be: For the main part of the role, carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls. Carrying out Risk Assessments and following the Safeguarding and Risk Protocol process. Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service. Writing brief, accurate and concise clinical notes, of all interactions. Integrated into our Support Line Team. Requirements Able to work a minimum of 22.5 hrs per week ( at least 1 day shift based in-office, Glasgow , which is mandatory) We have a range of hours/shifts and can consider permanent weekend shifts, if preferable to you, for a work/life balance. Our current vacancies are for 3 or 4 shifts per week. The shifts patterns may include the following range: 4pm-Midnight (Home) Midnight - 6am (Home) - paid at time and a half Weekend shifts (Home) One day shift (Glasgow Office) Be qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP/COSCA (or similar) registered status. Have good IT skills with good working knowledge of Microsoft Office suite Have a strong clinical background, with excellent Assessment skills. Able to make sound Clinical decisions, whilst holding Boundaries. Be a keen team-player with excellent time management, clinical, communication and organisation skills. Keep in mind the needs of clients and the service whilst working under pressure. Able to work in a busy environment. Having previous EAP/Telephone Counselling or time limited assessment experience, ideally in a corporate environment. While it is advantageous, it is not mandatory, as comprehensive training will be provided. Benefits Full induction training programme, which will be undertaken via Microsoft Teams. Being part of an experienced Clinical Team, who are passionate in their field, supportive, diverse and dynamic. Based on full time hours, 22 days leave, Bank holidays and your birthday off (leave will be pro-rata on part-time hours). Financial assistance for Supervision. Regular 1-2-1's with your line Manager. 24/7 On Call staff support. Auto-enrolment pension scheme. Health Scheme and Employee Assistance Program. Life insurance Scheme. When applying, please provide your most recent CV, including:- Employment history Counselling qualifications Membership number We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience. Diversity and Inclusion Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel. We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.
We currently have a vacancy within our Urgent Care Team for a Base Team Lead , working 30 hours per week , including alternate weekends & a variety of shifts. Based at our Head Office in Chippenham , with regular travel to our four operational bases across the county (Chippenham, Keynsham, Salisbury and Swindon), this role offers plenty of variety & the chance to make a meaningful impact every day. Experience in an operational role within a healthcare environment is desirable, along with strong attention to detail. About the Role As a Base Team Lead, you'll work closely with the Assistant Operations Manager, fellow Team Leads, & your allocated base to support the Urgent Care Team in delivering a high-quality, 24/7 service to our patients & service users You'll have line management responsibility for a team of approximately 6-20 staff, overseeing recruitment, HR processes, induction, training, & ongoing support You'll ensure that agreed working practices are followed consistently across the team & that patient care remains central to everything we do We're looking for someone who is calm, focused, an excellent communicator, someone who can work autonomously & use their knowledge, judgement, & initiative to support both internal and external stakeholders. You'll also be expected to follow established instructions, procedures, & protocols to help maintain the effective & efficient running of the service The Urgent Care Base Team Lead plays a key role as a professional & responsive point of contact for health/ social care professionals, while also supporting other functions within both the Call Centre and Out-of-Hours bases. You'll help provide a high-quality interface between stakeholders & ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements Please note: as we operate 24/7, 365 days a year, a flexible approach to working hours is essential. Our rolling shift pattern includes days, weekends, overnights, and Bank Holidays. Line management of the Urgent Care team at your designated base in Wiltshire Management of medication stock & medical equipment, undertaking spot audits as and when required Ensuring fleet vehicles are checked, with medication and consumables being adequately stocked & replenished, following company process and procedure Working in conjunction with relevant company policy to arrange the delivery of medications on both a regular and ad-hoc basis Supporting & supervising all members of the Urgent Care team in delivering a high-quality service to patients Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction & training Guiding and advising health & social care professionals through the process of achieving the required outcomes for their patients/clients Liaising with allied health & social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service Supervising HealthHero Integrated Care operational teams & acting as the first point of reference to resolve issues that may occur during the shift Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked About You The ideal candidate will be able to demonstrate: An ability to work autonomously and flexibly to assist both external & internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service A focus on service delivery at all times especially during unpredictable workloads Experience of analysing & reviewing data and procedures such as Standard Operating Procedures & monthly reporting A strong ability to converse with members of the HealthHero Integrated Care team at all levels Excellent written/ oral communication skills High levels of attention to detail, accuracy and consistent follow through Good working knowledge of MS Office suite About us Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider , delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it. We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts. We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for. What we offer Competitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time) Free staff parking Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays Company Pension Scheme Simply Health cash plan membership Life Assurance Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Requirements Please note that a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
May 25, 2026
Full time
We currently have a vacancy within our Urgent Care Team for a Base Team Lead , working 30 hours per week , including alternate weekends & a variety of shifts. Based at our Head Office in Chippenham , with regular travel to our four operational bases across the county (Chippenham, Keynsham, Salisbury and Swindon), this role offers plenty of variety & the chance to make a meaningful impact every day. Experience in an operational role within a healthcare environment is desirable, along with strong attention to detail. About the Role As a Base Team Lead, you'll work closely with the Assistant Operations Manager, fellow Team Leads, & your allocated base to support the Urgent Care Team in delivering a high-quality, 24/7 service to our patients & service users You'll have line management responsibility for a team of approximately 6-20 staff, overseeing recruitment, HR processes, induction, training, & ongoing support You'll ensure that agreed working practices are followed consistently across the team & that patient care remains central to everything we do We're looking for someone who is calm, focused, an excellent communicator, someone who can work autonomously & use their knowledge, judgement, & initiative to support both internal and external stakeholders. You'll also be expected to follow established instructions, procedures, & protocols to help maintain the effective & efficient running of the service The Urgent Care Base Team Lead plays a key role as a professional & responsive point of contact for health/ social care professionals, while also supporting other functions within both the Call Centre and Out-of-Hours bases. You'll help provide a high-quality interface between stakeholders & ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements Please note: as we operate 24/7, 365 days a year, a flexible approach to working hours is essential. Our rolling shift pattern includes days, weekends, overnights, and Bank Holidays. Line management of the Urgent Care team at your designated base in Wiltshire Management of medication stock & medical equipment, undertaking spot audits as and when required Ensuring fleet vehicles are checked, with medication and consumables being adequately stocked & replenished, following company process and procedure Working in conjunction with relevant company policy to arrange the delivery of medications on both a regular and ad-hoc basis Supporting & supervising all members of the Urgent Care team in delivering a high-quality service to patients Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction & training Guiding and advising health & social care professionals through the process of achieving the required outcomes for their patients/clients Liaising with allied health & social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service Supervising HealthHero Integrated Care operational teams & acting as the first point of reference to resolve issues that may occur during the shift Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked About You The ideal candidate will be able to demonstrate: An ability to work autonomously and flexibly to assist both external & internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service A focus on service delivery at all times especially during unpredictable workloads Experience of analysing & reviewing data and procedures such as Standard Operating Procedures & monthly reporting A strong ability to converse with members of the HealthHero Integrated Care team at all levels Excellent written/ oral communication skills High levels of attention to detail, accuracy and consistent follow through Good working knowledge of MS Office suite About us Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider , delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it. We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts. We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for. What we offer Competitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time) Free staff parking Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays Company Pension Scheme Simply Health cash plan membership Life Assurance Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Requirements Please note that a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
We're looking for an experienced Digital Marketing Manager (B2C) to own and scale our demand generation engine in a fast-paced, high-growth start-up/ scale-up environment. This role is hands-on and performance-driven, with a strong focus on paid and unpaid media channels (PPC, paid social, and affiliate marketing) to drive customer acquisition, improve conversion rates, and maximise ROI. Reporting to the Commercial Director - Consumer, you'll play a key role in accelerating growth, working closely with internal teams and external partners to build, optimise, and scale B2C digital campaigns. About the Role Own and execute B2C demand generation strategy across paid digital and unpaid channels Plan, launch, optimise, and scale PPC campaigns (e.g. Google Search, Display, YouTube) Manage paid social campaigns across platforms such as Meta, TikTok, LinkedIn and others as relevant Develop and grow a high-performing affiliate marketing programme, managing partners, networks, and performance Continuously analyse performance and optimise campaigns to improve CPA, ROAS, conversion rates, and LTV Manage digital marketing budgets effectively in a high-growth environment Test, learn, and iterate - A/B testing creatives, landing pages, audiences, and messaging Work closely with brand, product, data, and commercial teams to align acquisition activity with wider business goals Grow customer lifetime value with suitable initiatives/ programmes in collaboration with Product and other functions Manage agencies, freelancers, and platforms as required Keep up to date with digital trends, tools, and best practice in B2C growth marketing About you , Required Skills & Experience Minimum of 4 years' of hands-on experience in B2C demand generation within a start-up or scale-up environment Strong practical experience managing paid media including: PPC / Search Paid social Affiliate marketing Proven track record of scaling acquisition channels while maintaining efficiency Highly data-driven, comfortable analysing performance and making insight-led decisions Experience managing budgets and forecasting performance Comfortable working at pace, with ambiguity, and evolving priorities Strong communication and stakeholder-management skills Desirable: Experience with scaling high volume products with different business models including subscription Experience in healthcare or regulated environments Experience managing paid media agencies Expertise with analytics tools (e.g. Google Analytics, attribution platforms) SEO expertise About HealthHero We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider, delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it. We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts. We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for. What we offer Company Pension scheme Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme 25 days holiday + 8 days bank holiday and an extra day off for your birthday Electric Car scheme Cycle to work scheme Salary: Competitive (DOE) Office based : London (Hybrid - minimum 2 days per week in the office) Additional Information We reserve the right to close this job in the event we receive a sufficient number of applications. Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Equality, Inclusivity and Diversity In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at
May 22, 2026
Full time
We're looking for an experienced Digital Marketing Manager (B2C) to own and scale our demand generation engine in a fast-paced, high-growth start-up/ scale-up environment. This role is hands-on and performance-driven, with a strong focus on paid and unpaid media channels (PPC, paid social, and affiliate marketing) to drive customer acquisition, improve conversion rates, and maximise ROI. Reporting to the Commercial Director - Consumer, you'll play a key role in accelerating growth, working closely with internal teams and external partners to build, optimise, and scale B2C digital campaigns. About the Role Own and execute B2C demand generation strategy across paid digital and unpaid channels Plan, launch, optimise, and scale PPC campaigns (e.g. Google Search, Display, YouTube) Manage paid social campaigns across platforms such as Meta, TikTok, LinkedIn and others as relevant Develop and grow a high-performing affiliate marketing programme, managing partners, networks, and performance Continuously analyse performance and optimise campaigns to improve CPA, ROAS, conversion rates, and LTV Manage digital marketing budgets effectively in a high-growth environment Test, learn, and iterate - A/B testing creatives, landing pages, audiences, and messaging Work closely with brand, product, data, and commercial teams to align acquisition activity with wider business goals Grow customer lifetime value with suitable initiatives/ programmes in collaboration with Product and other functions Manage agencies, freelancers, and platforms as required Keep up to date with digital trends, tools, and best practice in B2C growth marketing About you , Required Skills & Experience Minimum of 4 years' of hands-on experience in B2C demand generation within a start-up or scale-up environment Strong practical experience managing paid media including: PPC / Search Paid social Affiliate marketing Proven track record of scaling acquisition channels while maintaining efficiency Highly data-driven, comfortable analysing performance and making insight-led decisions Experience managing budgets and forecasting performance Comfortable working at pace, with ambiguity, and evolving priorities Strong communication and stakeholder-management skills Desirable: Experience with scaling high volume products with different business models including subscription Experience in healthcare or regulated environments Experience managing paid media agencies Expertise with analytics tools (e.g. Google Analytics, attribution platforms) SEO expertise About HealthHero We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider, delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it. We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of digital-native pioneers, management consultants, creatives and industry-leading clinical experts. We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts. Join us, and help build a next generation health system the world is waiting for. What we offer Company Pension scheme Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme 25 days holiday + 8 days bank holiday and an extra day off for your birthday Electric Car scheme Cycle to work scheme Salary: Competitive (DOE) Office based : London (Hybrid - minimum 2 days per week in the office) Additional Information We reserve the right to close this job in the event we receive a sufficient number of applications. Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer. Equality, Inclusivity and Diversity In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at
Calling all CISM trained Counsellors - join our Critical Incident Response team as an Affiliate at HealthHero Our trauma and critical incident support services deliver timely and professional interventions that empower employees to move forward after experiencing trauma. We are looking for independent practitioners who are interested in registering with HealthHero Affiliate Network to undertake Critical Incident debriefings. Benefits Valuable experience working with a diverse range of corporate customers. Regular debriefs post- delivery of onsite and remote support. Competitive fees include your travel expenses and subsistence. Full on-board training provided. Qualifications and Experience Are you a BACP/UKCP/NCS registered Counsellor with CISM qualification? Demonstrable experience of facilitating critical incident debriefing sessions Significant experience working with trauma Experience of safeguarding and managing risk with client groups. Strong organisational skills. A clear and concise verbal and written communicator. IT Skills including proficiency using Microsoft Systems as well as electronic clinical record systems. About Us HealthHero brings together a Network of professional freelance Clinicians to create the highest quality and most innovative mental health services in the UK. Our blend of human expertise, and digital convenience bring first class mental healthcare to a variety of commercial enterprises. We are leaders in our market, have excellent service user feedback and provide 24/7 support to our Network. We also focus on making practice more perfect for our Affiliates. From working to solve capacity challenges with smart triage technology to minimising administrative burdens. Fees will be agreed at recruitment stage, HealthHero uses BACS payment system on a monthly payment run. Join us now- for more information visit our website
May 13, 2026
Full time
Calling all CISM trained Counsellors - join our Critical Incident Response team as an Affiliate at HealthHero Our trauma and critical incident support services deliver timely and professional interventions that empower employees to move forward after experiencing trauma. We are looking for independent practitioners who are interested in registering with HealthHero Affiliate Network to undertake Critical Incident debriefings. Benefits Valuable experience working with a diverse range of corporate customers. Regular debriefs post- delivery of onsite and remote support. Competitive fees include your travel expenses and subsistence. Full on-board training provided. Qualifications and Experience Are you a BACP/UKCP/NCS registered Counsellor with CISM qualification? Demonstrable experience of facilitating critical incident debriefing sessions Significant experience working with trauma Experience of safeguarding and managing risk with client groups. Strong organisational skills. A clear and concise verbal and written communicator. IT Skills including proficiency using Microsoft Systems as well as electronic clinical record systems. About Us HealthHero brings together a Network of professional freelance Clinicians to create the highest quality and most innovative mental health services in the UK. Our blend of human expertise, and digital convenience bring first class mental healthcare to a variety of commercial enterprises. We are leaders in our market, have excellent service user feedback and provide 24/7 support to our Network. We also focus on making practice more perfect for our Affiliates. From working to solve capacity challenges with smart triage technology to minimising administrative burdens. Fees will be agreed at recruitment stage, HealthHero uses BACS payment system on a monthly payment run. Join us now- for more information visit our website
