WE Talent

Customer Service & Office Administrator £27,000 per annum Full-time Monday Friday, 8:00am 5:30pm Outskirts of Colchester own transport required We re supporting a successful and growing business on the outskirts of Colchester who are looking for an enthusiastic Customer Service & Office Administrator to join their team. This is a great opportunity for someone who enjoys working in a varied role, supporting customers and internal teams, and being part of a friendly, supportive office environment. What you ll be doing: Handling incoming calls and emails, providing excellent customer service Processing orders and updating customer details Managing paperwork, filing and general administrative duties Supporting the wider office team with day-to-day tasks Liaising with suppliers and customers to ensure smooth operations Providing updates on orders, deliveries and queries What we re looking for: Previous experience in customer service, office support or administration Strong communication skills and a confident, friendly telephone manner Good IT skills, particularly Microsoft Office Highly organised with good attention to detail Able to prioritise tasks and work in a fast-paced environment Someone reliable, positive and team-focused Why join? Friendly and supportive team environment Great pension contribution Long-term career stability with a business continuing to grow Due to the rural location, a driving licence and access to your own vehicle is essential. If you re looking for a role where you can grow, contribute, and be part of a great team, we d love to hear from you. WE Talent acts as an employment agency for permanent recruitment. By applying, you accept the Privacy Policy and Disclaimers which can be supplied on request.

Location: Braintree Hours: Full-time, permanent 40 hours per week, Monday to Sunday rota Shifts: 8:00am 5:00pm 9:00am 6:00pm What You ll Be Doing Delivering outstanding customer service while understanding business impact Handling customer complaints from start to finish, restoring confidence and satisfaction Responding to and resolving complaints and online reviews autonomously Replying to reviews in a positive, constructive tone that reflects company values Negotiating fair resolutions for both the customer and the business Managing written complaints and ensuring responses meet SLA deadlines Liaising with the BHTA for additional support when required Completing legal paperwork for escalated complaints Monitoring complaints and support inboxes, responding via phone or email Completing admin tasks to support the wider customer experience team Accurately documenting all interactions and identifying improvement opportunities Preparing reports for management What We re Looking For Previous Customer Complaints or Customer Service experience (preferred) Strong written communication skills with the ability to craft clear, concise responses A calm, professional phone manner and the ability to turn around challenging conversations Excellent attention to detail and confidence to use your initiative Highly organised, punctual, and able to work well under pressure Must have a valid driving license and be able to drive to the site daily What You ll Receive in Return Salary up to £31,000 per annum 32 days annual leave (including bank holidays), with additional days for length of service 24/7 Employee Assistance Programme for confidential support Access to an exclusive staff benefits platform discounts, Cycle-to-Work scheme & more Free on-site parking & annual flu jabs 25% staff discount on products If you re passionate about delivering exceptional customer experiences and want to be part of a supportive, purpose-driven team, we d love to hear from you! WE Talent acts as an employment agency for permanent recruitment. By applying, you accept the Privacy Policy and Disclaimers which can be supplied on request.