RWK Goodman

Senior Receptionist Term type: Permanent Working hours: 37.5 Business Unit: Facilities & Front of House Location: London Senior Receptionist Job Summary To ensure consistently high standards are applied across the Front of House team in London to provide a first class, professional service as first point of contact for all clients. To ensure that reception areas look professional and meet client needs. To carry out day to day supervision of the London Reception team with support from the Facilities Manager. Senior Receptionist Key Responsibilities To be an ambassador for the Firm & promote a consistent and professional image to all clients internally and externally, leading by example. In conjunction with the Client Contact Manager develop and implement a call handling procedure for all reception staff. Ensuring that there is a seamless service from the arrival of a client, handover to fee earner and the clients departure. First point of contact for the teams for any challenging clients. Monitoring overall colleague behavior and dress code (internal, in client areas). Embed a proactive client focused culture with all receptionists. Coach, develop and train team members to make sure that the client is at the heart of everything we do. To provide day to day supervision and management for the London Reception team, managing absence and organising cover during sickness and annual leave. To carry out appraisals and mid-year reviews for Reception teams. To deal with on-site reception enquiries from both external clients & internal clients. To greet all clients & ensure they are dealt with promptly whilst waiting in reception, notifying the relevant member of staff of their arrival, and offering them refreshments whilst in reception. To assist the Marketing team with the organisation of RWK Goodman events as required, and to be the first point of contact in meeting and greeting delegates on the day. To liaise with the Facilities Teams to ensure that all events are properly prepared for, presented and managed. To organise catering and refreshments for all events and client meetings, as appropriate. To ensure that the meeting rooms in London are always properly and professionally presented and made ready for all clients and internal meetings. To ensure that all rooms are properly refreshed and replenished following meeting completions, in readiness for the next meeting. Always work with tact and discretion both face to face and on the telephone. Ensure reception and meeting rooms are always maintained to the required standards throughout the day. To work with and provide support to the Facilities team for events and as and when required. When necessary, to provide support with incoming post/DX (including occasional 2nd post) and distribute when applicable. To deal with and accept deliveries to RWK Goodman when necessary. Responsible for the budget for client related spends. Attend all departmental and other meetings as and when required. Provide general/administration to various teams/departments within the Firm, as and when required. Providing support to Marketing in preparation for events. Data inputting on the CRM system. To send invoice reminders for accounts. Diary management (for large meetings). Any other reasonable duties as requested. Senior Receptionist Skills and Experience Previous experience within a Receptionist role at a Law Firm. About Us At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you ll be supported, every step of the way. Over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London. Committed to collaborative growth and shared success, we re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for. Career Development We know our people are what sets us apart. That s why we continue to nurture and develop our colleagues and attract and retain the best talent. We support colleagues with a robust programme of learning and development opportunities, underpinned by our transparent Career Development Framework (CDF), which shows exactly what you need to achieve to grow your career with us. From mentoring initiatives, through to personal development programmes and courses, we are proud to offer a suite of opportunities to drive your career and achieve your ambitions. Inclusive Employer We re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self.