Job Title HoF / Finance Director Designate Reports To Board Direct Reports FP&A Analyst Management Accountant Functional oversight of: Assistant Accountant Payroll Clerk Sales Ledger Clerk Purchase Ledger Clerk Purpose of the Role To provide strategic financial leadership and direction for the business, ensuring strong financial performance, effective governance and sustainable growth The Finance Director will partner with the Managing Director, Senior Management Team and operational leaders to deliver robust financial control, insightful reporting, commercial analysis and effective treasury management across the dairy production, distribution and farming operations. The role is accountable for the financial stewardship of the business, including planning, forecasting, funding, risk management, statutory compliance, audit and tax, while leading and developing a capable and resilient finance function. Key Responsibilities 1. Strategic Leadership & Business Partnering Work with the Managing Director and Senior Management Team to provide financial leadership, planning and strategic direction across all areas of the business. Develop and implement the Company's financial strategy in support of business objectives and sustainable growth. Act as a trusted adviser to the Managing Director and Board, providing insight to support operational and strategic decision-making. Lead the annual budgeting, forecasting and strategic planning processes. Support growth initiatives, investment decisions, acquisitions and capital expenditure proposals. Partner with operational and commercial teams to improve profitability, efficiency and business performance. Support pricing decisions through analysis of costs, margins, profitability and key performance indicators. 2. Financial Reporting & Performance Management Ensure the timely production, review and presentation of monthly management accounts, forecasts and KPI reporting. Provide clear analysis of performance against budget, forecast and prior year. Ensure accurate reporting of profitability, balance sheet performance, cashflow and departmental results. Monitor profitability by product, customer, route and business activity. Oversee the preparation of annual statutory accounts and year-end reporting. Ensure management information supports effective commercial and operational decision-making. 3. Financial Control, Governance & Risk Management Maintain robust financial controls, policies, procedures and authorisation frameworks across the business. Ensure effective governance, risk management and internal control processes. Maintain oversight of working capital, inventory valuation, fixed assets, payroll controls, tax compliance and balance sheet integrity. Review significant accounting judgements and balance sheet reconciliations. Drive continuous improvement in financial controls, processes and systems. Ensure financial considerations are embedded within operational and strategic decision-making. 4. Treasury, Cashflow & Funding Maintain oversight of treasury management, liquidity and working capital. Review and approve cashflow forecasts and monitor funding requirements. Authorise payment runs and significant expenditure in accordance with delegated authority limits. Manage relationships with banks, insurers and finance providers. Monitor borrowing facilities, covenant compliance and treasury risk. Arrange and approve hire purchase, leasing and other funding facilities as required. Oversee foreign exchange exposure and related financial risks where applicable. 5. Commercial Analysis & Business Improvement Oversee financial planning and analysis activities, ensuring robust forecasting, modelling and scenario planning. Identify financial risks, trends, opportunities and operational improvement initiatives. Drive improvements in costing methodologies, profitability analysis and management reporting. Ensure ERP, reporting and financial systems support efficient operations and informed decision-making. Lead finance-related process improvement and automation initiatives. Support business improvement projects and investment appraisals. 6. Statutory Compliance, Tax & Audit Ensure compliance with all statutory, tax and regulatory obligations. Oversee VAT, PAYE, Corporation Tax, pension and other regulatory submissions. Ensure compliance with accounting standards, company law and relevant legislation. Lead the annual external audit process and coordinate all audit requirements. Manage relationships with auditors, tax advisers, legal advisers and regulatory bodies. Ensure audit recommendations and compliance actions are implemented appropriately. 7. Leadership & Team Development Lead, develop and mentor the finance team, fostering a high-performance and collaborative culture. Support recruitment, succession planning and professional development across the finance function. Promote accountability, continuous improvement and strong financial discipline. Ensure appropriate segregation of duties, resilience and capability within the finance team. Provide technical guidance and support to finance team members. 8. Stakeholder Engagement Build strong relationships with internal and external stakeholders. Present financial performance, risks and opportunities clearly to the Board and Senior Management Team. Translate complex financial information into practical commercial recommendations. Support operational managers in understanding financial performance and key business drivers. Attend Senior Management Team, Board and Quality Management meetings. Undertake such other duties as may reasonably be required by the Managing Director and Board. Key Measures of Success Timely and accurate monthly management reporting. Achievement of budgeted profitability and cashflow targets. Strong balance sheet control and working capital management. Effective treasury and funding management. Successful completion of annual audit with minimal adjustments. Compliance with all statutory and regulatory obligations. Delivery of actionable financial insight that improves business performance. Development and retention of a high-performing finance team.
Sep 04, 2026
Full time
Job Title HoF / Finance Director Designate Reports To Board Direct Reports FP&A Analyst Management Accountant Functional oversight of: Assistant Accountant Payroll Clerk Sales Ledger Clerk Purchase Ledger Clerk Purpose of the Role To provide strategic financial leadership and direction for the business, ensuring strong financial performance, effective governance and sustainable growth The Finance Director will partner with the Managing Director, Senior Management Team and operational leaders to deliver robust financial control, insightful reporting, commercial analysis and effective treasury management across the dairy production, distribution and farming operations. The role is accountable for the financial stewardship of the business, including planning, forecasting, funding, risk management, statutory compliance, audit and tax, while leading and developing a capable and resilient finance function. Key Responsibilities 1. Strategic Leadership & Business Partnering Work with the Managing Director and Senior Management Team to provide financial leadership, planning and strategic direction across all areas of the business. Develop and implement the Company's financial strategy in support of business objectives and sustainable growth. Act as a trusted adviser to the Managing Director and Board, providing insight to support operational and strategic decision-making. Lead the annual budgeting, forecasting and strategic planning processes. Support growth initiatives, investment decisions, acquisitions and capital expenditure proposals. Partner with operational and commercial teams to improve profitability, efficiency and business performance. Support pricing decisions through analysis of costs, margins, profitability and key performance indicators. 2. Financial Reporting & Performance Management Ensure the timely production, review and presentation of monthly management accounts, forecasts and KPI reporting. Provide clear analysis of performance against budget, forecast and prior year. Ensure accurate reporting of profitability, balance sheet performance, cashflow and departmental results. Monitor profitability by product, customer, route and business activity. Oversee the preparation of annual statutory accounts and year-end reporting. Ensure management information supports effective commercial and operational decision-making. 3. Financial Control, Governance & Risk Management Maintain robust financial controls, policies, procedures and authorisation frameworks across the business. Ensure effective governance, risk management and internal control processes. Maintain oversight of working capital, inventory valuation, fixed assets, payroll controls, tax compliance and balance sheet integrity. Review significant accounting judgements and balance sheet reconciliations. Drive continuous improvement in financial controls, processes and systems. Ensure financial considerations are embedded within operational and strategic decision-making. 4. Treasury, Cashflow & Funding Maintain oversight of treasury management, liquidity and working capital. Review and approve cashflow forecasts and monitor funding requirements. Authorise payment runs and significant expenditure in accordance with delegated authority limits. Manage relationships with banks, insurers and finance providers. Monitor borrowing facilities, covenant compliance and treasury risk. Arrange and approve hire purchase, leasing and other funding facilities as required. Oversee foreign exchange exposure and related financial risks where applicable. 5. Commercial Analysis & Business Improvement Oversee financial planning and analysis activities, ensuring robust forecasting, modelling and scenario planning. Identify financial risks, trends, opportunities and operational improvement initiatives. Drive improvements in costing methodologies, profitability analysis and management reporting. Ensure ERP, reporting and financial systems support efficient operations and informed decision-making. Lead finance-related process improvement and automation initiatives. Support business improvement projects and investment appraisals. 6. Statutory Compliance, Tax & Audit Ensure compliance with all statutory, tax and regulatory obligations. Oversee VAT, PAYE, Corporation Tax, pension and other regulatory submissions. Ensure compliance with accounting standards, company law and relevant legislation. Lead the annual external audit process and coordinate all audit requirements. Manage relationships with auditors, tax advisers, legal advisers and regulatory bodies. Ensure audit recommendations and compliance actions are implemented appropriately. 7. Leadership & Team Development Lead, develop and mentor the finance team, fostering a high-performance and collaborative culture. Support recruitment, succession planning and professional development across the finance function. Promote accountability, continuous improvement and strong financial discipline. Ensure appropriate segregation of duties, resilience and capability within the finance team. Provide technical guidance and support to finance team members. 8. Stakeholder Engagement Build strong relationships with internal and external stakeholders. Present financial performance, risks and opportunities clearly to the Board and Senior Management Team. Translate complex financial information into practical commercial recommendations. Support operational managers in understanding financial performance and key business drivers. Attend Senior Management Team, Board and Quality Management meetings. Undertake such other duties as may reasonably be required by the Managing Director and Board. Key Measures of Success Timely and accurate monthly management reporting. Achievement of budgeted profitability and cashflow targets. Strong balance sheet control and working capital management. Effective treasury and funding management. Successful completion of annual audit with minimal adjustments. Compliance with all statutory and regulatory obligations. Delivery of actionable financial insight that improves business performance. Development and retention of a high-performing finance team.
Castle Employment Agency Ltd is seeking an experienced HR Generalist for a full-time, permanent role based in Malton, North Yorkshire, with a salary of £35,000-£38,000 depending on experience. You'll work closely with managers and staff across the business, delivering practical HR support and helping ensure people processes are managed consistently and effectively. The role covers recruitment, contracts, onboarding, probation reviews, employee relations, absence and data maintenance, with
Aug 31, 2026
Full time
Castle Employment Agency Ltd is seeking an experienced HR Generalist for a full-time, permanent role based in Malton, North Yorkshire, with a salary of £35,000-£38,000 depending on experience. You'll work closely with managers and staff across the business, delivering practical HR support and helping ensure people processes are managed consistently and effectively. The role covers recruitment, contracts, onboarding, probation reviews, employee relations, absence and data maintenance, with
We are recruiting for an Office Administrator to join a professional and friendly business in York. This is a varied role where you'll be the go-to person for day-to-day administration, supporting colleagues and helping ensure the office runs smoothly. We're looking for someone who is confident, organised and happy to take ownership of their workload, while becoming part of a close-knit team who genuinely enjoy working together. Some of the Office Administrator responsibilities are: Acting as the first point of contact for incoming calls, clients and visitors Providing day-to-day administrative support, including letters, document formatting, scanning, printing and correspondence Arranging client and internal meetings, booking rooms and organising refreshments Supporting new client onboarding, requesting documentation and setting clients up on internal systems Maintaining accurate client records, documentation and databases Assisting with client engagement and disengagement processes, including issuing and chasing paperwork Supporting with company administration, including accounts documentation and Companies House submissions Managing incoming and outgoing post, deliveries, stationery and office supplies Liaising with contractors regarding general office maintenance and repairs Providing additional administrative support to colleagues and managers as required The ideal candidate: Previous experience within a busy office, administration or customer-facing environment Strong Microsoft Office skills, including Word, Excel and Outlook Experience with general administration, data entry and maintaining accurate records Friendly, approachable and confident communicating with people at all levels Highly organised with excellent attention to detail Comfortable working independently and taking ownership of the administration function A genuine team player who enjoys being part of a close-knit working environment This is a full-time role working 37.5 hours per week, Monday to Friday, 8:30am - 5pm, earning £26,000 per annum. This is a great opportunity for someone looking for a varied administration role where you can really make the position your own and become an important part of a friendly, supportive team.
Aug 30, 2026
Full time
We are recruiting for an Office Administrator to join a professional and friendly business in York. This is a varied role where you'll be the go-to person for day-to-day administration, supporting colleagues and helping ensure the office runs smoothly. We're looking for someone who is confident, organised and happy to take ownership of their workload, while becoming part of a close-knit team who genuinely enjoy working together. Some of the Office Administrator responsibilities are: Acting as the first point of contact for incoming calls, clients and visitors Providing day-to-day administrative support, including letters, document formatting, scanning, printing and correspondence Arranging client and internal meetings, booking rooms and organising refreshments Supporting new client onboarding, requesting documentation and setting clients up on internal systems Maintaining accurate client records, documentation and databases Assisting with client engagement and disengagement processes, including issuing and chasing paperwork Supporting with company administration, including accounts documentation and Companies House submissions Managing incoming and outgoing post, deliveries, stationery and office supplies Liaising with contractors regarding general office maintenance and repairs Providing additional administrative support to colleagues and managers as required The ideal candidate: Previous experience within a busy office, administration or customer-facing environment Strong Microsoft Office skills, including Word, Excel and Outlook Experience with general administration, data entry and maintaining accurate records Friendly, approachable and confident communicating with people at all levels Highly organised with excellent attention to detail Comfortable working independently and taking ownership of the administration function A genuine team player who enjoys being part of a close-knit working environment This is a full-time role working 37.5 hours per week, Monday to Friday, 8:30am - 5pm, earning £26,000 per annum. This is a great opportunity for someone looking for a varied administration role where you can really make the position your own and become an important part of a friendly, supportive team.
Castle Employment Agency Ltd in the United Kingdom is seeking an HR Generalist to join its HR team on a full-time, permanent basis. Salary up to £35,000 with hybrid working (one day per week from home). You will own recruitment across professional, technical and operational roles while supporting managers and employees and contributing to engagement and diversity initiatives as the business grows.
Aug 29, 2026
Full time
Castle Employment Agency Ltd in the United Kingdom is seeking an HR Generalist to join its HR team on a full-time, permanent basis. Salary up to £35,000 with hybrid working (one day per week from home). You will own recruitment across professional, technical and operational roles while supporting managers and employees and contributing to engagement and diversity initiatives as the business grows.
An established and growing manufacturing business near Driffield, East Yorkshire, is looking for an HR Generalist to join its HR team on a full-time, permanent basis, with a salary of up to £35,000. This is an excellent opportunity for an HR professional with recruitment experience who wants to broaden their generalist knowledge and play an active role in supporting managers and employees across the business. You will take ownership of recruitment activity across a varied range of professional, technical and operational roles. Working closely with hiring managers, you will help the business attract and secure the right people while providing a positive and consistent candidate experience. Alongside recruitment, you will support the wider HR team with generalist activity and initiatives focused on employee engagement, retention, diversity and continued business growth. What you will be doing Managing recruitment activity from the initial briefing through to offer and onboarding Partnering with hiring managers to understand their current and future recruitment needs Supporting the attraction and selection of candidates across professional, technical and operational roles Coordinating interviews, candidate communication and recruitment administration Providing a high-quality experience for candidates and hiring managers Supporting generalist HR activity across the employee lifecycle Contributing to employee engagement, retention and diversity initiatives Helping to improve HR and recruitment processes as the business continues to grow Maintaining accurate employee and recruitment records Supporting managers and employees with day-to-day HR queries What we are looking for Previous experience working within an HR environment, ideally gained over at least one to two years Practical recruitment experience, either within an internal HR team or as part of a broader HR role A genuine interest in developing a wider generalist HR career Confidence communicating with managers, employees and candidates at different levels Strong organisation and administration skills, with the ability to manage competing priorities A proactive, professional and people-focused approach CIPD Level 3 or Level 5 would be advantageous but is not essential A willingness to work towards a CIPD qualification if not already held What is on offer Salary up to £35,000 Full-time, permanent position Hybrid working, with one day per week from home Support towards a CIPD qualification where required Exposure to recruitment across a diverse range of roles The opportunity to develop broader HR generalist experience Support from an established HR manager and wider team The chance to join a successful business with ambitious growth plans If you have a strong grounding in HR and recruitment and are ready to take the next step into a broader HR Generalist role.
Aug 27, 2026
Full time
An established and growing manufacturing business near Driffield, East Yorkshire, is looking for an HR Generalist to join its HR team on a full-time, permanent basis, with a salary of up to £35,000. This is an excellent opportunity for an HR professional with recruitment experience who wants to broaden their generalist knowledge and play an active role in supporting managers and employees across the business. You will take ownership of recruitment activity across a varied range of professional, technical and operational roles. Working closely with hiring managers, you will help the business attract and secure the right people while providing a positive and consistent candidate experience. Alongside recruitment, you will support the wider HR team with generalist activity and initiatives focused on employee engagement, retention, diversity and continued business growth. What you will be doing Managing recruitment activity from the initial briefing through to offer and onboarding Partnering with hiring managers to understand their current and future recruitment needs Supporting the attraction and selection of candidates across professional, technical and operational roles Coordinating interviews, candidate communication and recruitment administration Providing a high-quality experience for candidates and hiring managers Supporting generalist HR activity across the employee lifecycle Contributing to employee engagement, retention and diversity initiatives Helping to improve HR and recruitment processes as the business continues to grow Maintaining accurate employee and recruitment records Supporting managers and employees with day-to-day HR queries What we are looking for Previous experience working within an HR environment, ideally gained over at least one to two years Practical recruitment experience, either within an internal HR team or as part of a broader HR role A genuine interest in developing a wider generalist HR career Confidence communicating with managers, employees and candidates at different levels Strong organisation and administration skills, with the ability to manage competing priorities A proactive, professional and people-focused approach CIPD Level 3 or Level 5 would be advantageous but is not essential A willingness to work towards a CIPD qualification if not already held What is on offer Salary up to £35,000 Full-time, permanent position Hybrid working, with one day per week from home Support towards a CIPD qualification where required Exposure to recruitment across a diverse range of roles The opportunity to develop broader HR generalist experience Support from an established HR manager and wider team The chance to join a successful business with ambitious growth plans If you have a strong grounding in HR and recruitment and are ready to take the next step into a broader HR Generalist role.
We're recruiting for an established manufacturing business in Scarborough that is looking for a Production Planner to work as part of a team taking responsibility for the scheduling and planning in a busy factory. This is a highly visible, cross-functional role where you'll work closely with production, engineering, projects, contracts and stores. You'll be responsible for balancing capacity, materials and priorities to make sure products move through the factory in line with required delivery dates. Its a great opportunity for someone who enjoys the detail of production planning but also wants the responsibility and interaction that comes with influencing activity across a busy manufacturing operation. What will you be doing? As Production Planner, you'll take ownership of your production plan from scheduling through to delivery, identifying potential issues and working with colleagues to keep everything on track. Your responsibilities will include: Creating, maintaining and adjusting production plans for one to two manufacturing lanes Planning production against finite capacity and available resources Balancing workloads and coordinating priorities across different work centres Working closely with lane leaders, engineering, projects, contracts, stores and other departments Monitoring production progress and identifying shortages, bottlenecks, risks and potential delays Managing priorities and escalating issues where required to protect delivery Using MRP and SAP systems to support production and material planning Producing and maintaining detailed planning reports and production data Using Excel extensively to analyse information and support planning decisions Chairing a weekly cross-functional planning meeting with colleagues from across the business Participating in daily planning team meetings and wider Teams meetings Communicating planning performance, risks and priorities to management What are we looking for? We'll be keen to speak with Production Planners, Manufacturing Planners, Production Schedulers or Supply Chain Planners who have experience working within a manufacturing environment. You'll need: Proven experience in production planning or manufacturing supply chain planning Experience creating, managing and taking ownership of production plans Practical knowledge of finite capacity planning Experience using an MRP or ERP system Strong Excel and general IT skills Confidence working with high volumes of production data, reporting and administration Strong analytical and problem-solving skills The ability to communicate and coordinate effectively across manufacturing, engineering and other business functions Experience with SAP would be particularly useful. Exposure to inventory planning, demand planning, S&OP, material management, Lean Manufacturing or wider supply chain planning would also be beneficial, but isn't essential. Working hours and location This is a permanent, fully site-based position in Scarborough. Monday to Thursday: 8:00am - 4:30pm Friday: 8:00am - 1:30pm What's on offer? Alongside the opportunity to take real ownership of production planning within an established manufacturing environment, you'll receive: 5% STIP bonus Option to buy or sell up to 5 days' holiday Share incentive plan Company sick pay Pension scheme with employer contributions increasing depending on your chosen contribution Structured grading framework offering opportunities for future progression This role would suit someone who combines strong production planning knowledge with excellent IT skills and enjoys working across departments to solve problems, balance priorities and keep manufacturing on schedule.
Aug 24, 2026
Full time
We're recruiting for an established manufacturing business in Scarborough that is looking for a Production Planner to work as part of a team taking responsibility for the scheduling and planning in a busy factory. This is a highly visible, cross-functional role where you'll work closely with production, engineering, projects, contracts and stores. You'll be responsible for balancing capacity, materials and priorities to make sure products move through the factory in line with required delivery dates. Its a great opportunity for someone who enjoys the detail of production planning but also wants the responsibility and interaction that comes with influencing activity across a busy manufacturing operation. What will you be doing? As Production Planner, you'll take ownership of your production plan from scheduling through to delivery, identifying potential issues and working with colleagues to keep everything on track. Your responsibilities will include: Creating, maintaining and adjusting production plans for one to two manufacturing lanes Planning production against finite capacity and available resources Balancing workloads and coordinating priorities across different work centres Working closely with lane leaders, engineering, projects, contracts, stores and other departments Monitoring production progress and identifying shortages, bottlenecks, risks and potential delays Managing priorities and escalating issues where required to protect delivery Using MRP and SAP systems to support production and material planning Producing and maintaining detailed planning reports and production data Using Excel extensively to analyse information and support planning decisions Chairing a weekly cross-functional planning meeting with colleagues from across the business Participating in daily planning team meetings and wider Teams meetings Communicating planning performance, risks and priorities to management What are we looking for? We'll be keen to speak with Production Planners, Manufacturing Planners, Production Schedulers or Supply Chain Planners who have experience working within a manufacturing environment. You'll need: Proven experience in production planning or manufacturing supply chain planning Experience creating, managing and taking ownership of production plans Practical knowledge of finite capacity planning Experience using an MRP or ERP system Strong Excel and general IT skills Confidence working with high volumes of production data, reporting and administration Strong analytical and problem-solving skills The ability to communicate and coordinate effectively across manufacturing, engineering and other business functions Experience with SAP would be particularly useful. Exposure to inventory planning, demand planning, S&OP, material management, Lean Manufacturing or wider supply chain planning would also be beneficial, but isn't essential. Working hours and location This is a permanent, fully site-based position in Scarborough. Monday to Thursday: 8:00am - 4:30pm Friday: 8:00am - 1:30pm What's on offer? Alongside the opportunity to take real ownership of production planning within an established manufacturing environment, you'll receive: 5% STIP bonus Option to buy or sell up to 5 days' holiday Share incentive plan Company sick pay Pension scheme with employer contributions increasing depending on your chosen contribution Structured grading framework offering opportunities for future progression This role would suit someone who combines strong production planning knowledge with excellent IT skills and enjoys working across departments to solve problems, balance priorities and keep manufacturing on schedule.
Castle Employment Agency Ltd is recruiting for an established manufacturing business in Scarborough for a Production Planner responsible for scheduling and planning in a busy factory, balancing capacity, materials and priorities to meet delivery dates. The role is site-based and cross-functional, partnering with production, engineering, projects, contracts and stores to keep products moving on schedule. You will own the plan from scheduling to delivery, chair planning meetings and generate
Aug 24, 2026
Full time
Castle Employment Agency Ltd is recruiting for an established manufacturing business in Scarborough for a Production Planner responsible for scheduling and planning in a busy factory, balancing capacity, materials and priorities to meet delivery dates. The role is site-based and cross-functional, partnering with production, engineering, projects, contracts and stores to keep products moving on schedule. You will own the plan from scheduling to delivery, chair planning meetings and generate
Are you confident speaking with customers and able to type accurately while holding a conversation? We are recruiting a Customer Service Advisor to join an established manufacturing business just outside Scarborough on a temporary basis for around 4 weeks. This is a fully office-based role where you will speak directly with customers, capture their feedback and make sure their responses and contact information are recorded accurately. You'll need to be confident using computers and comfortable working across different systems. Accurate typing is essential, as you'll need to listen to customers and type their responses accurately while they're speaking. As a Customer Service Advisor, you'll be responsible for: Making outbound calls to customers to discuss their experience with the business Following a structured set of questions while keeping conversations natural and engaging Listening carefully and accurately typing responses during each call Using a dialler and two different computer systems Checking and updating customer contact details, including email addresses and telephone numbers Speaking with UK and international business customers Maintaining accurate information throughout each conversation This role could suit someone with previous experience in customer service, call centre, contact centre, telephone-based customer service or administration, although your communication and typing ability will be particularly important. You'll need: Confident and accurate touch-typing skills, including the ability to type while listening A good telephone manner and the confidence to speak with a variety of customers Strong listening skills and attention to detail The ability to multitask between conversations and computer systems Confidence following a structured call while still sounding natural and personable To be comfortable working in a small call centre type environment using a noise-cancelling headset To be able to work from the office daily This is a temporary, part-time Customer Service Advisor position working Monday to Friday with fixed working hours between 18 and 27.5 hours per week, earning a salary of £13.00 per hour. If you're confident on the telephone, quick and accurate at typing and enjoy engaging with different people, we'd be keen to hear from you.
Aug 23, 2026
Full time
Are you confident speaking with customers and able to type accurately while holding a conversation? We are recruiting a Customer Service Advisor to join an established manufacturing business just outside Scarborough on a temporary basis for around 4 weeks. This is a fully office-based role where you will speak directly with customers, capture their feedback and make sure their responses and contact information are recorded accurately. You'll need to be confident using computers and comfortable working across different systems. Accurate typing is essential, as you'll need to listen to customers and type their responses accurately while they're speaking. As a Customer Service Advisor, you'll be responsible for: Making outbound calls to customers to discuss their experience with the business Following a structured set of questions while keeping conversations natural and engaging Listening carefully and accurately typing responses during each call Using a dialler and two different computer systems Checking and updating customer contact details, including email addresses and telephone numbers Speaking with UK and international business customers Maintaining accurate information throughout each conversation This role could suit someone with previous experience in customer service, call centre, contact centre, telephone-based customer service or administration, although your communication and typing ability will be particularly important. You'll need: Confident and accurate touch-typing skills, including the ability to type while listening A good telephone manner and the confidence to speak with a variety of customers Strong listening skills and attention to detail The ability to multitask between conversations and computer systems Confidence following a structured call while still sounding natural and personable To be comfortable working in a small call centre type environment using a noise-cancelling headset To be able to work from the office daily This is a temporary, part-time Customer Service Advisor position working Monday to Friday with fixed working hours between 18 and 27.5 hours per week, earning a salary of £13.00 per hour. If you're confident on the telephone, quick and accurate at typing and enjoy engaging with different people, we'd be keen to hear from you.
Castle Employment Agency Ltd is seeking a temporary part-time Customer Service Advisor near Scarborough. You will handle outbound calls, capture feedback, and record responses accurately across multiple systems. The role is office-based with 18-27.5 hours weekly and £13.00 per hour. Strong touch-typing, clear communication, and attentive listening are essential to succeed in a busy small-call-centre environment.
Aug 23, 2026
Full time
Castle Employment Agency Ltd is seeking a temporary part-time Customer Service Advisor near Scarborough. You will handle outbound calls, capture feedback, and record responses accurately across multiple systems. The role is office-based with 18-27.5 hours weekly and £13.00 per hour. Strong touch-typing, clear communication, and attentive listening are essential to succeed in a busy small-call-centre environment.