OpenTable

Customer Support Representative - French Speaking (Hybrid, London Office) London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write French and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace 5 floating holidays Paid parental leave Generous paid vacation + time off for your birthday Focus on your career growth: Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need adjustmentsduring the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Create a Job Alert Interested in building your career at OpenTable? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent French and English? Select

London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write Italian and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Benefits and Perks Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace 5 floating holidays Paid parental leave Generous paid vacation + time off for your birthday Focus on your career growth: Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Income protection and life assurance Employee Assistance Program - including 24/7 GP & free legal advice Pension plan contributions Discounted gym membership Bike2Work Season ticket loan Social events & Thursday happy hours Free lunch 2 days per week Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need adjustmentsduring the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Create a Job Alert Interested in building your career at OpenTable? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent Italian and English? Select

London, England With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. In this role, you will: The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners. Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products. The Onboarding team completes the end-to-end implementation of the onboarding process. We own the restaurant from initial sale through configuration to initial training and go-live. All of this is done remotely using various tools and procedures crafted to guide the restaurant through the process. The OBS is part of a distributed team charged with setting each restaurant up for success with OpenTable. They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team. London, hybrid (2 days a week) office-based role, with full proficiency in English and German Responsibilities Enthusiastically contact our restaurants and guide them through the onboarding process Work with our restaurant partners to configure the OpenTable system to their needs Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize its operations Provide administrative and coordinator functions related to the Global Onboarding program including scheduling training activities, content collection, and software implementations Work with restaurant staff and potential 3rd parties to deploy the OpenTable Booking widget Work with internal partners to help develop and refine the Onboarding program Effectively handle a queue of restaurants to reduce time-to-onboarding Communicate the status of tasks and the backlog to peers and a broader community Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer difficulties. Please apply if: 1+ years experience, preferably in a support, implementation or hospitality role Experience training non-technical customers on the use of software Understanding of restaurant operations a must with direct restaurant experience helpful Fluency (verbal, reading and written) in English. Fluency in German or French be an advantage. Proven track record to drive projects through to completion Ambitious to get things done with minimal supervision Good phone and telepresence required for effective training and implementation University degree preferred Excellent organization, documentation and time management skills You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays One Celebration Day per calendar year Private Health & Dental and Life Insurances Employee Assistance Program (EAP) Pension Fund Bike2Work Season Loan Ticket Reimbursable eye tests and 100 GBP contribution towards VDU glasses only Perkbox & business discounts Inclusion We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations. Create a Job Alert Interested in building your career at OpenTable? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies?

Customer Support Representative - German Speaking (Hybrid, London Office) London, UK This position is set to start on September 1, 2025 out of our London Office. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. OpenTable is growing quickly so come join us and participate in the excitement! The most important thing you can bring to this role is a real passion for helping people. While there is some technical nature to the role, if you have an interest in connecting to people and the skills for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that's what the customer wants). We expect you to go out of your way to not only fix the problem, but have the customer finish the conversation with a smile and with restored faith in OpenTable. Our global customer base is diverse so you'll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write German and English. In this role, you will: Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (How cool that you might get to talk to someone in Australia?) Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Know your limitations and when you should ask for assistance Own the resolution to the problem; don't leave the customer hanging Accurately and efficiently log all contacts in our CRM (Salesforce) Please apply if: You have an interest (or background) in the restaurant or hospitality industry (It's certainly not mandatory, but we do appreciate any proven experience) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what's right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You're the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable's products/ brands and would never lie to our clients just to make them happy You enjoy the flexibility and challenges that come with a script free environment You use your experience and personality to provide excellent service You are not only receptive to feedback, but you actively seek it, and look for ways to implement it Experience Needed: Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications Restaurant/ hospitality experience (or even just being a "foodie") preferred You have 1+ year' experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems You hold knowledge of iOS and Apple Hardware Vacation: you accrue 25 days a year or 33 days for our CSR Team One Celebration Day per calendar year Private Health & Dental and Life Insurances Employee Assistance Program (EAP) Pension Fund Bike2Work Season Loan Ticket Reimbursable eye tests and 100 GBP contribution towards VDU glasses only Perkbox & business discounts Diversity, Equity, and Inclusion OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select Degree Select Select Select Start date year End date month Select End date year Acknowledge/Confirm KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law. Where do you currently reside? Select LinkedIn Profile Website How did you hear about this job? If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here: If you currently reside in the United States, please select your region: Select Have you previously worked or currently work for one of our sister brand companies? Booking Holdings FareHarbor FareHarbor US Getaroom KAYAK OpenTable Priceline Do you speak fluent German and English? Select

Product Design Lead London: (Hybrid in-office 2 days per week) With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands, including Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined. Hospitality is about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, with benefits, flexibility, and support to help you succeed. In this role, you will: Lead product design on our consumer growth team & work closely with a global team of product managers, designers, engineers, and data scientists to define strategy and shape the future of OpenTable's customer experience. You will build impactful user experiences that delight customers and drive our business forward, balancing the needs of diners, restaurants, and the business. You will collaborate with other designers across the full range of product design work-from research to high-fidelity designs. Your days may include sketching ideas, launching experiments as A/B tests, conducting customer interviews, or running team workshops. You will also be part of our UX leadership team and manage a small product design team, mentoring and growing fellow designers. Learn more about how we work at opentable.design . Please apply if: You prioritize people in your work-you're motivated by crafting impactful product strategies and user experiences, and supporting your team's growth. You care deeply about your team and their success! You also: Translate complex workflows into elegant, accessible user experiences Navigate all stages of the design process, from research to testing prototypes, delivering visual designs, and collaborating with product managers and engineers Value continuous improvement through reflection Seek and incorporate feedback, stay curious about design trends and methodologies Approach problems creatively, thrive on challenges, and can lead projects independently while being open to feedback Foster collaboration across teams and operate as a strong teammate Contribute to group discussions, facilitate sessions, and influence decisions Utilize a diverse toolkit to advance work effectively Showcase a portfolio demonstrating problem-solving, visual, and interaction design skills across web and mobile platforms Have experience working on global, product-led environments across iOS, Android, and responsive web Have managed or mentored designers successfully Possess excellent communication and storytelling skills Even if you don't meet all requirements, we'd love to hear from you. Benefits 25 vacation days per year plus UK Bank Holidays One Celebration Day annually Private health, dental, and life insurances Employee Assistance Program (EAP) Pension scheme Gym discounts Bike2Work scheme Season ticket loans Reimbursable eye tests and GBP 100 contribution towards VDU glasses Perkbox and discounts Diversity, Equity, and Inclusion OpenTable strives to be a workplace reflecting diverse communities and a culture of inclusion. We value different backgrounds, experiences, perspectives, and ideas, which drive innovation and enhance user and partner experiences. Representation matters. We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.