Got a gift for connecting with people? You could be our next quick thinking Customer Service Adviser. We need someone special to make every interaction with our customers count. Full-time and part-time working patterns considered About the role We're looking for a dedicated Customer Service Adviser to handle customer calls and deliver exceptional support to our valued customers. In this role, you'll be the first point of contact, providing answers to inquiries, troubleshooting problems, and ensuring customer satisfaction. What makes you just right for us? We need a people person who genuinely loves interacting with others. When it comes to customers, you'll be warm and empathetic while bringing a reassuring calm to customers when they need to talk to us. As you'll receive a wide range of queries from a wide range of customers, you'll be adaptable, flexible and able to put yourself in their shoes. You'll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us, and that couldn't be more important. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £24,983, increasing to £25,750 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised restaurant and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team on the 5 January 2026 so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Dec 16, 2025
Full time
Got a gift for connecting with people? You could be our next quick thinking Customer Service Adviser. We need someone special to make every interaction with our customers count. Full-time and part-time working patterns considered About the role We're looking for a dedicated Customer Service Adviser to handle customer calls and deliver exceptional support to our valued customers. In this role, you'll be the first point of contact, providing answers to inquiries, troubleshooting problems, and ensuring customer satisfaction. What makes you just right for us? We need a people person who genuinely loves interacting with others. When it comes to customers, you'll be warm and empathetic while bringing a reassuring calm to customers when they need to talk to us. As you'll receive a wide range of queries from a wide range of customers, you'll be adaptable, flexible and able to put yourself in their shoes. You'll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us, and that couldn't be more important. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £24,983, increasing to £25,750 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised restaurant and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team on the 5 January 2026 so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Passionate about delivering outstanding service? This is your chance to make a real impact! Join us at Business Stream and become a key player in supporting some of our highest-profile and most valued customers across the UK. We're on the lookout for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you're driven, people-focused, and love working as part of a supportive team - this could be the role for you. Why you'll love it here: You'll be the trusted partner our customers rely on, making sure they only need to contact us once to get things done. You'll use your brilliant communication skills to engage with all kinds of stakeholders - adapting your style to suit the situation. You'll take ownership, set clear expectations, and keep customers in the loop with proactive updates. You'll collaborate across the business to make sure every enquiry is resolved quickly and effectively. If providing exceptional service comes naturally to you - and you're excited by the idea of working with some of the UK's most important customers - we'd love to hear from you! What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £26,059, increasing to £28,660 once training and probation are complete (usually 12 months). Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised restaurant, coffee shop and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 26 December at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Dec 15, 2025
Full time
Passionate about delivering outstanding service? This is your chance to make a real impact! Join us at Business Stream and become a key player in supporting some of our highest-profile and most valued customers across the UK. We're on the lookout for someone who thrives on building great relationships, turning challenges into opportunities, and making every customer interaction count. If you're driven, people-focused, and love working as part of a supportive team - this could be the role for you. Why you'll love it here: You'll be the trusted partner our customers rely on, making sure they only need to contact us once to get things done. You'll use your brilliant communication skills to engage with all kinds of stakeholders - adapting your style to suit the situation. You'll take ownership, set clear expectations, and keep customers in the loop with proactive updates. You'll collaborate across the business to make sure every enquiry is resolved quickly and effectively. If providing exceptional service comes naturally to you - and you're excited by the idea of working with some of the UK's most important customers - we'd love to hear from you! What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £26,059, increasing to £28,660 once training and probation are complete (usually 12 months). Working hours Monday to Friday, 9am to 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised restaurant, coffee shop and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 26 December at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Are you able to think beyond the obvious? We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution. About the role Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process. Across the department, our primary goal is to deliveraccurate and timely bills to customers within agreed timeframes. You'll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures. Above all, we're looking for people who are committed to delivering excellent customer service in everything they do. What makes you just right for us? Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales. To be successful you will have experience of working closely with customers and delivering exceptional customer service. You'll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised canteen and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 29 December at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Dec 13, 2025
Full time
Are you able to think beyond the obvious? We are looking for enthusiastic candidates with the ability to work as part of a team to deliver solutions for our customers. We need you to be confident using your own initiative and problem solving skills to think outside the box to drive queries through to resolution. About the role Our Billing team is responsible for the complete billing cycle. Their focus includes producing business as usual billing, reducing unbilled accounts, resolving suspended billing issues, and managing our consolidated monthly billing process. Across the department, our primary goal is to deliveraccurate and timely bills to customers within agreed timeframes. You'll also be responsible for creating and maintaining detailed records of all customer communications and actions taken, ensuring full compliance with our procedures. Above all, we're looking for people who are committed to delivering excellent customer service in everything they do. What makes you just right for us? Having strong attention to detail and an eye for accuracy is critical in this role to deliver accurate and timely bills to our customers within agreed timescales. To be successful you will have experience of working closely with customers and delivering exceptional customer service. You'll have the capability to manage a variety of tasks using multiple systems and data sources and will also need to be comfortable speaking with customers to provide updates on the progress of their enquiry. What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 - 9 months). Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance. 10% annual bonus potential Attractive pension plan 31 days annual leave and six bank holidays. Subsidised canteen and free gym membership Employee discounts Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 300 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 29 December at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Passionate about colleagues learning and development? You could be our next forward-thinking Learning and Development Trainer. Help us to expand the minds of our colleagues with your passion for colleague development. What makes you just right for us? We are thrilled to offer an exceptional opportunity for a dedicated and passionate Learning and Development Trainer to join our dynamic Learning and Development team. In this role, you will be an inspiring communicator and a champion for learning, guiding colleagues through their training journeys. You will deliver engaging training sessions in soft skills, processes, and systems, empowering individuals to develop the competence and confidence necessary to achieve outstanding results for both our business and our valued customers. This role not only requires professionalism and a progressive mindset but also a commitment to innovation and collaboration. As a true advocate for learning, you will lead by example, sharing your ideas and passion for development every step of the way. Join us in making a lasting impact! What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £28,660 plus bonus up to 10% Attractive pension plan 31 days annual leave and six bank holidays Monday to Friday based in our office within Edinburgh Park. Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including electric vehicles and cycle to work Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Wednesday 14 January at 5pm. A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Dec 12, 2025
Full time
Passionate about colleagues learning and development? You could be our next forward-thinking Learning and Development Trainer. Help us to expand the minds of our colleagues with your passion for colleague development. What makes you just right for us? We are thrilled to offer an exceptional opportunity for a dedicated and passionate Learning and Development Trainer to join our dynamic Learning and Development team. In this role, you will be an inspiring communicator and a champion for learning, guiding colleagues through their training journeys. You will deliver engaging training sessions in soft skills, processes, and systems, empowering individuals to develop the competence and confidence necessary to achieve outstanding results for both our business and our valued customers. This role not only requires professionalism and a progressive mindset but also a commitment to innovation and collaboration. As a true advocate for learning, you will lead by example, sharing your ideas and passion for development every step of the way. Join us in making a lasting impact! What's in it for you? You'll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career. Salary up to £28,660 plus bonus up to 10% Attractive pension plan 31 days annual leave and six bank holidays Monday to Friday based in our office within Edinburgh Park. Subsidised staff restaurant and free gym membership Employee discounts Salary sacrifice schemes including electric vehicles and cycle to work Why we're the right fit We're passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we're driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years' experience of operating in a competitive water market - longer than any other retailer - we're the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We're looking to welcome exceptional people into our fantastic, high-performing team so if you think this job is for you, we'd love to hear from you. To apply, please click the 'Apply' button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Wednesday 14 January at 5pm. A Disability Confident Committed Employer If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
