Overview: We are seeking a Customer Success Manager to join our growing team! Position Overview Responsible for ensuring customers renew their relationship with the business through their contract, working in partnership with Customer Success Managers to meet net retention goals and create additional revenue opportunity through upsell and cross-sell. In turn, supported by their assigned Retentions Administrator, will ensure customer records and contracts are well maintained while providing necessary insight into their upcoming renewal targets. Responsibilities & Qualifications: A Day in the Life Meet targets via effective use of value selling and other tools to redress detractors and discounting Confidently negotiate new terms and pricing Maintain an excellent awareness of customer needs, goals, and general market trends Manage the workflow of the Retentions Administrator to assist with relevant administrative duties Work collaboratively across business functions to leverage product or technical expertise to solve customer issues if they are a barrier to renewal Upsell or create cross-sell opportunities for existing customers by proposing solutions that meet their objectives at the point of renewal Reduce churn and drive new business growth through greater advocacy and reference ability Monitor personal benchmarks and KPIs to agreed expectations Follow process and workflow to ensure accurate records are maintained Be a known and reliable point of contact for a given portfolio Self-motivated, goal-oriented, and driven to succeed Work with management and CSMs to accomplish agreed goals Attend product trainings and conferences We are looking for someone who brings Requires 4 years of experience in a related area as an individual contributor, at least 1 year in a comparable role Ideally 1 or more years of education sector experience, preferably within a SaaS business Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand proprietary software applications. Enthusiastic and engaged verbal and written communication, organisation and follow up skills Excellent relationship building skills and ability to work both individually and as a member of a team Proven ability to handle multiple task with minimal supervision Ability to work effectively within a fast-paced, deadline-driven environment Total Rewards: About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgender, non-binary, and gender non-conforming people people of different races people on the grounds of their gender those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership people who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Dec 17, 2022
Full time
Overview: We are seeking a Customer Success Manager to join our growing team! Position Overview Responsible for ensuring customers renew their relationship with the business through their contract, working in partnership with Customer Success Managers to meet net retention goals and create additional revenue opportunity through upsell and cross-sell. In turn, supported by their assigned Retentions Administrator, will ensure customer records and contracts are well maintained while providing necessary insight into their upcoming renewal targets. Responsibilities & Qualifications: A Day in the Life Meet targets via effective use of value selling and other tools to redress detractors and discounting Confidently negotiate new terms and pricing Maintain an excellent awareness of customer needs, goals, and general market trends Manage the workflow of the Retentions Administrator to assist with relevant administrative duties Work collaboratively across business functions to leverage product or technical expertise to solve customer issues if they are a barrier to renewal Upsell or create cross-sell opportunities for existing customers by proposing solutions that meet their objectives at the point of renewal Reduce churn and drive new business growth through greater advocacy and reference ability Monitor personal benchmarks and KPIs to agreed expectations Follow process and workflow to ensure accurate records are maintained Be a known and reliable point of contact for a given portfolio Self-motivated, goal-oriented, and driven to succeed Work with management and CSMs to accomplish agreed goals Attend product trainings and conferences We are looking for someone who brings Requires 4 years of experience in a related area as an individual contributor, at least 1 year in a comparable role Ideally 1 or more years of education sector experience, preferably within a SaaS business Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand proprietary software applications. Enthusiastic and engaged verbal and written communication, organisation and follow up skills Excellent relationship building skills and ability to work both individually and as a member of a team Proven ability to handle multiple task with minimal supervision Ability to work effectively within a fast-paced, deadline-driven environment Total Rewards: About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgender, non-binary, and gender non-conforming people people of different races people on the grounds of their gender those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership people who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Overview: We are seeking a Account Executive to join our growing team in the UK! Position Overview Community Brands is a growing company, and we're looking for a mid-market Account Executive who can position and sell a comprehensive portfolio of AMS solutions to the association vertical (professional associations, trade associations, foundations, unions, etc). You'll build a pipeline and move prospects through the purchase process, selling leading software-as-a-service (SaaS) solutions in the association management solutions (AMS) area. Your pitch will be enhanced with integrated solutions that differentiate the portfolio, such as a career center, learning management system (LMS), fundraising, and event management technology. We've recently made acquisitions in several areas of our business, and your sales and customer leadership will help the company scale up and deepen its client footprint. Responsibilities & Qualifications: Position Summary Enjoy beating the competition fair and square? Looking for a client-focused role with serious earning potential? Eager to improve the world and make a difference, one sale at a time? These might be signs of a good fit! The account executive role is significant, and you'll work closely with sales, product, and marketing teams to help you tackle your market. A Day in the Life Conduct discovery and execute on the sales process to uncover the needs of mid-market companies Prospect relentlessly to build pipeline and build strong relationships with prospects Deeply understand the full LinkedIn Narrative - both free and paid - including our value to both members and companies. Organize, prepare and deliver quality sales presentations, formal proposal responses, and online demonstrations for potential customers. Engage in consultative relationship-building to develop sales opportunities through a combination of inbound leads and hunting-based activities. Communicate positively and successfully with all levels within the organization including "C" level executives. Close referrals and work with networking groups to expand perception and market share. Create and track all sales reports prior to submission. Perform customer needs assessments, evaluate operational benefits of solutions, and convey benefits and gains to customers. Work with operational staff to resolve critical issues, and obstacles and meet customers' goals further ensuring all customers will be a future reference for the organization. Negotiate contract terms and conditions to meet both customer and company needs. We are looking for someone who brings Adept at planning, strategizing, multitasking, and managing multiple accounts in different stages of the sales process. Self-motivated, persuasive negotiator, highly driven to exceed set goals with an aptitude to rapidly learn new technologies and concepts. Stellar verbal, written, presentation, and interpersonal communication skills. Outstanding organizational skills, telephone, email, and correspondence etiquette. Strong understanding of business, sales, and customer service principles and practices with proven abilities to effectively apply them. Ability to think strategically to identify, generate, nurture, qualify leads, and close business. Must be motivated by cold calling, asking probing questions, and gathering information. Aptitude for overcoming objections and effectively communicating value propositions to key decision-makers and influencers. Total Rewards: About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgender, non-binary, and gender non-conforming people people of different races people on the grounds of their gender those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership people who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Dec 02, 2022
Full time
Overview: We are seeking a Account Executive to join our growing team in the UK! Position Overview Community Brands is a growing company, and we're looking for a mid-market Account Executive who can position and sell a comprehensive portfolio of AMS solutions to the association vertical (professional associations, trade associations, foundations, unions, etc). You'll build a pipeline and move prospects through the purchase process, selling leading software-as-a-service (SaaS) solutions in the association management solutions (AMS) area. Your pitch will be enhanced with integrated solutions that differentiate the portfolio, such as a career center, learning management system (LMS), fundraising, and event management technology. We've recently made acquisitions in several areas of our business, and your sales and customer leadership will help the company scale up and deepen its client footprint. Responsibilities & Qualifications: Position Summary Enjoy beating the competition fair and square? Looking for a client-focused role with serious earning potential? Eager to improve the world and make a difference, one sale at a time? These might be signs of a good fit! The account executive role is significant, and you'll work closely with sales, product, and marketing teams to help you tackle your market. A Day in the Life Conduct discovery and execute on the sales process to uncover the needs of mid-market companies Prospect relentlessly to build pipeline and build strong relationships with prospects Deeply understand the full LinkedIn Narrative - both free and paid - including our value to both members and companies. Organize, prepare and deliver quality sales presentations, formal proposal responses, and online demonstrations for potential customers. Engage in consultative relationship-building to develop sales opportunities through a combination of inbound leads and hunting-based activities. Communicate positively and successfully with all levels within the organization including "C" level executives. Close referrals and work with networking groups to expand perception and market share. Create and track all sales reports prior to submission. Perform customer needs assessments, evaluate operational benefits of solutions, and convey benefits and gains to customers. Work with operational staff to resolve critical issues, and obstacles and meet customers' goals further ensuring all customers will be a future reference for the organization. Negotiate contract terms and conditions to meet both customer and company needs. We are looking for someone who brings Adept at planning, strategizing, multitasking, and managing multiple accounts in different stages of the sales process. Self-motivated, persuasive negotiator, highly driven to exceed set goals with an aptitude to rapidly learn new technologies and concepts. Stellar verbal, written, presentation, and interpersonal communication skills. Outstanding organizational skills, telephone, email, and correspondence etiquette. Strong understanding of business, sales, and customer service principles and practices with proven abilities to effectively apply them. Ability to think strategically to identify, generate, nurture, qualify leads, and close business. Must be motivated by cold calling, asking probing questions, and gathering information. Aptitude for overcoming objections and effectively communicating value propositions to key decision-makers and influencers. Total Rewards: About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgender, non-binary, and gender non-conforming people people of different races people on the grounds of their gender those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership people who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Overview: We are seeking a Sales Development Representative to join our growing team! Responsibilities & Qualifications: Position Summary The Sales Development Rep position will see you play a pivotal role in supporting the Customer Account Manager and New Logo teams to help them deliver against their sales strategies. A key part of your role will be to follow up on incoming leads to qualify them before passing them on to the relevant sales representative. As an SDR you will manage this process to ensure that the sales teams are only receiving genuine enquiries to follow up on. You will also be expected to proactively follow up on marketing campaigns through targeted cold calling. Your aim will be to generate new business opportunities that can be followed up by the respective sales representative. You will be expected to play an active role in shaping any future sales and marketing strategy feeding back into the business the information you gain through your engagement with schools. Finally, you will need to ensure that all conversations and activity are recorded correctly within Salesforce with subsequent tasks and actions appropriately created. A Day in the Life Manage the lead process, qualifying leads and ensuring they are assigned to the correct sales rep Develop pipeline by building interest with new prospects and clients resulting from your own outbound activities including email, phone and social media Set meetings for sales team for product demonstrations with interested prospects (from both inbound leads and your own self-sourced leads) Work closely with marketing and sales teams to initiate the sales cycle with specific, targeted demand generation campaigns with prospects and current clients Learn and demonstrate a fundamental understanding of solutions and be able to clearly articulate the advantages over competitors Deliver an exceptional customer experience to all our customers and prospects Update and maintain CRM records Achieve targets and KPIs as agreed with the Sales Director Manage your workload effectively Work collaboratively with peers within the business to ensure efficient results for prospects and customers Feedback product and support issues We are looking for someone who brings An ability to comfortably talk to others High motivation levels Experienced at cold calling Strong written and oral communication skills A professional manner. The ability to absorb and retain information quickly and will have the confidence to contribute your own ideas. The ability to work in a team and under the direction of a senior sales lead. We want someone who is competitive, used to hitting targets, is motivated to earn money and keen to progress within sales It would also be pretty great if you have Previous telesales experience Salesforce experience Total Rewards: About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Dec 01, 2022
Full time
Overview: We are seeking a Sales Development Representative to join our growing team! Responsibilities & Qualifications: Position Summary The Sales Development Rep position will see you play a pivotal role in supporting the Customer Account Manager and New Logo teams to help them deliver against their sales strategies. A key part of your role will be to follow up on incoming leads to qualify them before passing them on to the relevant sales representative. As an SDR you will manage this process to ensure that the sales teams are only receiving genuine enquiries to follow up on. You will also be expected to proactively follow up on marketing campaigns through targeted cold calling. Your aim will be to generate new business opportunities that can be followed up by the respective sales representative. You will be expected to play an active role in shaping any future sales and marketing strategy feeding back into the business the information you gain through your engagement with schools. Finally, you will need to ensure that all conversations and activity are recorded correctly within Salesforce with subsequent tasks and actions appropriately created. A Day in the Life Manage the lead process, qualifying leads and ensuring they are assigned to the correct sales rep Develop pipeline by building interest with new prospects and clients resulting from your own outbound activities including email, phone and social media Set meetings for sales team for product demonstrations with interested prospects (from both inbound leads and your own self-sourced leads) Work closely with marketing and sales teams to initiate the sales cycle with specific, targeted demand generation campaigns with prospects and current clients Learn and demonstrate a fundamental understanding of solutions and be able to clearly articulate the advantages over competitors Deliver an exceptional customer experience to all our customers and prospects Update and maintain CRM records Achieve targets and KPIs as agreed with the Sales Director Manage your workload effectively Work collaboratively with peers within the business to ensure efficient results for prospects and customers Feedback product and support issues We are looking for someone who brings An ability to comfortably talk to others High motivation levels Experienced at cold calling Strong written and oral communication skills A professional manner. The ability to absorb and retain information quickly and will have the confidence to contribute your own ideas. The ability to work in a team and under the direction of a senior sales lead. We want someone who is competitive, used to hitting targets, is motivated to earn money and keen to progress within sales It would also be pretty great if you have Previous telesales experience Salesforce experience Total Rewards: About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Overview: We are seeking a Cloud Engineer to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a hybrid role. Responsibilities & Qualifications: Position Summary Plans and builds an organization's systems infrastructure. Implements, modifies and designs information system. Monitors the performance of systems. A Day in the Life Collaborate directly with other technical and non-technical stakeholders in the design, testing, integration, and implementation of Enterprise-level solutions Test and implement standards/design patterns to ensure compatibility and integration in cloud and on-premise environments Contribute to the evolution of the software development lifecycle through technology enhancements supporting continuous delivery/continuous integration pipeline Identify, test, and implement enhancements and automation capabilities for data migrations, security best practices, environment builds, and operational management standards Provide leadership to supporting resources Serve as lead engineering resource on proofs of concept and projects that are leveraging cloud based technologies Troubleshoot and resolve complex problems Build and maintain relationships across departments Demonstrate broad knowledge of technology principles, practices, and procedures As a technical expert, provide guidance and make recommendations on changes required throughout the design, testing, and implementation process Work with management, architects, and engineers to develop artifacts Self-manage in a way that allows flexibility to support multiple projects at any given time Support the development of a structured, standardized, and consolidated set of services that optimally support business processes and applications We are looking for someone who brings... BS degree in Computer Science or Business or equivalent experience 2+ years of experience as a Systems Engineer or in closely related roles Good scripting capabilities Good organizational, task, and project management skills Self-motivated and able to work across diverse technical and non-technical teams Good written, verbal and interpersonal communication skills Advanced understanding of infrastructure technologies - Server, data store, network, storage, and management technologies Experience with IT transformation - data center consolidations and migration ITIL (foundational level, but exposure to more detail than foundation is often necessary) Computer/Technical: MS Windows Server 2008 R2/2012 R2 MS Active Directory, DNS, DHCP, and IIS services - Hyper-V VMware ESX, vSphere MS SQL Server MS Terminal Services Experience with firewall configurations, routers, and managed switches We are looking for someone who brings Must be able to respond to changing situations in a flexible manner to meet the needs of the company Must possess excellent customer service, time management and organizational skills Must have analytical skills to collect and summarize data, and find solutions Must be able to manage multiple projects simultaneously Must be able to develop and implement plans and procedures Must be willing and able to learn new technologies as needed Must be detail oriented and highly self-motivated work ethic Must be able to work under pressure to meet inflexible deadlines while maintaining composure Must be able to establish and maintain cooperative-working relationships with internal and external clients Must be able to occasionally travel overnight and work nights/weekends to meet deadlines or support customer Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Aug 01, 2022
Full time
Overview: We are seeking a Cloud Engineer to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a hybrid role. Responsibilities & Qualifications: Position Summary Plans and builds an organization's systems infrastructure. Implements, modifies and designs information system. Monitors the performance of systems. A Day in the Life Collaborate directly with other technical and non-technical stakeholders in the design, testing, integration, and implementation of Enterprise-level solutions Test and implement standards/design patterns to ensure compatibility and integration in cloud and on-premise environments Contribute to the evolution of the software development lifecycle through technology enhancements supporting continuous delivery/continuous integration pipeline Identify, test, and implement enhancements and automation capabilities for data migrations, security best practices, environment builds, and operational management standards Provide leadership to supporting resources Serve as lead engineering resource on proofs of concept and projects that are leveraging cloud based technologies Troubleshoot and resolve complex problems Build and maintain relationships across departments Demonstrate broad knowledge of technology principles, practices, and procedures As a technical expert, provide guidance and make recommendations on changes required throughout the design, testing, and implementation process Work with management, architects, and engineers to develop artifacts Self-manage in a way that allows flexibility to support multiple projects at any given time Support the development of a structured, standardized, and consolidated set of services that optimally support business processes and applications We are looking for someone who brings... BS degree in Computer Science or Business or equivalent experience 2+ years of experience as a Systems Engineer or in closely related roles Good scripting capabilities Good organizational, task, and project management skills Self-motivated and able to work across diverse technical and non-technical teams Good written, verbal and interpersonal communication skills Advanced understanding of infrastructure technologies - Server, data store, network, storage, and management technologies Experience with IT transformation - data center consolidations and migration ITIL (foundational level, but exposure to more detail than foundation is often necessary) Computer/Technical: MS Windows Server 2008 R2/2012 R2 MS Active Directory, DNS, DHCP, and IIS services - Hyper-V VMware ESX, vSphere MS SQL Server MS Terminal Services Experience with firewall configurations, routers, and managed switches We are looking for someone who brings Must be able to respond to changing situations in a flexible manner to meet the needs of the company Must possess excellent customer service, time management and organizational skills Must have analytical skills to collect and summarize data, and find solutions Must be able to manage multiple projects simultaneously Must be able to develop and implement plans and procedures Must be willing and able to learn new technologies as needed Must be detail oriented and highly self-motivated work ethic Must be able to work under pressure to meet inflexible deadlines while maintaining composure Must be able to establish and maintain cooperative-working relationships with internal and external clients Must be able to occasionally travel overnight and work nights/weekends to meet deadlines or support customer Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Overview: We are seeking a HR Partner (Hybrid) to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a Hybrid position with minimum expectation of 3 day in the office with some flexibility on the other days. Responsibilities & Qualifications: Position Summary We are looking for a Human Resource Business Partner to join our team! Based in our office in Leicester, UK, the HR Business Partner will support UK operations by actively partnering with managers to support alignment of organizational and human resources strategies that will progress the business needs/strategies and ultimately drive the best experiences for our customers. Reporting to the US-based HR Director, the role will provide HR guidance/support to UK staff in several areas, including but not limited to performance management, conflict resolution, HR policy guidance and interpretation, talent management/recruitment, business unit transformation and workforce planning, employee engagement, employee relations, and change management. A Day in the Life Partner with UK business unit leadership and management teams to improve organizational effectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems, improve team performance and effectiveness, and development of people strategies that support the business needs. Serve as a trusted advisor/resource/consultant to leaders and employees in all HR areas including employee development, employee relations, recruitment and selection, diversity and inclusion, policy and procedure interpretation, performance management, workforce development, and change management. Provide day-to-day performance management guidance to business unit leaders (coaching, counseling, career development, corrective action, etc.). Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal team as needed/required. Analyze trends and metrics in partnership with business unit leadership and other internal HR team members to develop solutions, programs and policies. Maintain effective level of business literacy about the business unit s financial position, strategic plans, and culture. Facilitate onboarding and offboarding programs for new and exiting employees. Assist with logistical issues related to our Leicester office of approximately 120 employees. Manage leaves of absence for UK staff. Work closely with cross functional finance, accounting, and payroll teams to provide timely information on a regular basis. Ownership of data accuracy in our HRIS system, Workday, and working with UK staff to progress and complete work transactions in Workday in a timely manner. Maintain data accuracy in our applicant tracking system, iCims, for UK-based requisitions. What you'll need: Proven work experience as an HR Business Partner or Generalist. Demonstrated ability to establish strong relationships with employees and management. Analytical and goal oriented. Demonstrable experience with HR metrics. Thorough knowledge of labor legislation. Full understanding of all HR functions and best practices. BS degree in Human Resources or related field. Previous immigration experience strongly preferred. Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.
Aug 01, 2022
Full time
Overview: We are seeking a HR Partner (Hybrid) to join our growing team! About Us Community Brands - leveling the playing field between for-profits and purpose-driven organizations Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success. This position is a Hybrid position with minimum expectation of 3 day in the office with some flexibility on the other days. Responsibilities & Qualifications: Position Summary We are looking for a Human Resource Business Partner to join our team! Based in our office in Leicester, UK, the HR Business Partner will support UK operations by actively partnering with managers to support alignment of organizational and human resources strategies that will progress the business needs/strategies and ultimately drive the best experiences for our customers. Reporting to the US-based HR Director, the role will provide HR guidance/support to UK staff in several areas, including but not limited to performance management, conflict resolution, HR policy guidance and interpretation, talent management/recruitment, business unit transformation and workforce planning, employee engagement, employee relations, and change management. A Day in the Life Partner with UK business unit leadership and management teams to improve organizational effectiveness by diagnosing issues in the workplace and identifying appropriate strategies to resolve problems, improve team performance and effectiveness, and development of people strategies that support the business needs. Serve as a trusted advisor/resource/consultant to leaders and employees in all HR areas including employee development, employee relations, recruitment and selection, diversity and inclusion, policy and procedure interpretation, performance management, workforce development, and change management. Provide day-to-day performance management guidance to business unit leaders (coaching, counseling, career development, corrective action, etc.). Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with legal team as needed/required. Analyze trends and metrics in partnership with business unit leadership and other internal HR team members to develop solutions, programs and policies. Maintain effective level of business literacy about the business unit s financial position, strategic plans, and culture. Facilitate onboarding and offboarding programs for new and exiting employees. Assist with logistical issues related to our Leicester office of approximately 120 employees. Manage leaves of absence for UK staff. Work closely with cross functional finance, accounting, and payroll teams to provide timely information on a regular basis. Ownership of data accuracy in our HRIS system, Workday, and working with UK staff to progress and complete work transactions in Workday in a timely manner. Maintain data accuracy in our applicant tracking system, iCims, for UK-based requisitions. What you'll need: Proven work experience as an HR Business Partner or Generalist. Demonstrated ability to establish strong relationships with employees and management. Analytical and goal oriented. Demonstrable experience with HR metrics. Thorough knowledge of labor legislation. Full understanding of all HR functions and best practices. BS degree in Human Resources or related field. Previous immigration experience strongly preferred. Total Rewards: Why work here? Full personal membership to our private healthcare, AXA PPP 25 days of holiday, plus the bank holidays Generous paid sick leave Enhanced paid parental leave Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones Generous salary sacrifice pension scheme Community Brands are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including: people with disabilities people of different sexual orientations transgendered and transsexual people people of different races people on the grounds of their sex those of faith and of no faith in relation to their age in relation to their social class or medical condition people who work part-time those who are married or in a civil partnership women who are pregnant, have recently given birth or are breastfeeding. Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act. All persons hired will be required to: verify their identity, verify they are eligible to work, without sponsorship, in the country they are to be employed in, and complete any required employment eligibility verification form upon hire.