Spotify
We design Spotify's consumer experience-end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints-from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We're looking for a Senior Product Designer to join the Partner and Platform Experience (PPX) team. You'll tackle problems where social dynamics, device ecosystems, and technical constraints intersect. It's work that demands systems thinking, deep comfort with technical complexity, and a drive to make complex interactions feel simple and engaging. What You'll Do Design experiences that help listeners share moments together and move effortlessly between the devices and platforms around them. Own complex design problems from early exploration through execution, balancing user needs, technical constraints, and product opportunities. Create thoughtful, polished user experiences with a strong focus on interaction design, visual craft, and the details that make an experience feel intuitive. Partner closely with Product and Engineering to understand the technology behind the experience and turn complex systems into simple experiences for listeners. Explore how experiences scale across mobile, desktop, TVs, speakers, cars, and other surfaces in the Spotify ecosystem. Use prototyping to explore, communicate, and test ideas, including AI-assisted and code-based approaches where they help us learn faster. Collaborate with UX Research and Insights to understand listener needs and use those insights to inform your design decisions. Work across teams, including Core Experience, to build alignment and ensure cohesiveness within the broader Spotify experience. Who You Are You have experience designing sophisticated, user-facing digital products and can show complex UX and interaction challenges in your portfolio. You have strong visual and interaction design craft and care about creating polished experiences down to the details. You understand how technology and technical constraints shape product design, and you're curious enough to dig deeper when the system behind an experience matters. You have experience designing for mobile and can think beyond a single screen or device to understand how an experience scales across platforms. You bring systems thinking to your work and can connect individual interactions to the broader product ecosystem. You're comfortable owning ambiguous, complex projects and can take a brief, create clarity, and move the work forward with a high degree of autonomy. You're a strong prototyper and are comfortable using tools such as Figma to move beyond static screens and demonstrate how an experience actually works. You're curious about AI-assisted design and prototyping and interested in experimenting with new ways to explore ideas with greater speed and fidelity. You communicate your design reasoning clearly and know how to build alignment with Product, Engineering, Research, Design, and other partners. Experience designing social, synchronous, real-time, multi-device, privacy-aware, or ecosystem products can help you make an impact in this role. Where You'll Be This role is based in Stockholm or London. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
We design Spotify's consumer experience-end to end, moment to moment, across every screen, platform, and partner integration. Our mission is to make listening feel effortless, personal, and joyful for billions of users around the world. That means turning complexity into clarity across hundreds of touchpoints-from our mobile and desktop apps to the smart speakers, TVs, cars, and integrations where Spotify shows up every day. If it touches a consumer, we shape it. We bring deep insight into human behavior, design, and technology to craft experiences that feel intuitive, expressive, and unmistakably Spotify. We're looking for a Senior Product Designer to join the Partner and Platform Experience (PPX) team. You'll tackle problems where social dynamics, device ecosystems, and technical constraints intersect. It's work that demands systems thinking, deep comfort with technical complexity, and a drive to make complex interactions feel simple and engaging. What You'll Do Design experiences that help listeners share moments together and move effortlessly between the devices and platforms around them. Own complex design problems from early exploration through execution, balancing user needs, technical constraints, and product opportunities. Create thoughtful, polished user experiences with a strong focus on interaction design, visual craft, and the details that make an experience feel intuitive. Partner closely with Product and Engineering to understand the technology behind the experience and turn complex systems into simple experiences for listeners. Explore how experiences scale across mobile, desktop, TVs, speakers, cars, and other surfaces in the Spotify ecosystem. Use prototyping to explore, communicate, and test ideas, including AI-assisted and code-based approaches where they help us learn faster. Collaborate with UX Research and Insights to understand listener needs and use those insights to inform your design decisions. Work across teams, including Core Experience, to build alignment and ensure cohesiveness within the broader Spotify experience. Who You Are You have experience designing sophisticated, user-facing digital products and can show complex UX and interaction challenges in your portfolio. You have strong visual and interaction design craft and care about creating polished experiences down to the details. You understand how technology and technical constraints shape product design, and you're curious enough to dig deeper when the system behind an experience matters. You have experience designing for mobile and can think beyond a single screen or device to understand how an experience scales across platforms. You bring systems thinking to your work and can connect individual interactions to the broader product ecosystem. You're comfortable owning ambiguous, complex projects and can take a brief, create clarity, and move the work forward with a high degree of autonomy. You're a strong prototyper and are comfortable using tools such as Figma to move beyond static screens and demonstrate how an experience actually works. You're curious about AI-assisted design and prototyping and interested in experimenting with new ways to explore ideas with greater speed and fidelity. You communicate your design reasoning clearly and know how to build alignment with Product, Engineering, Research, Design, and other partners. Experience designing social, synchronous, real-time, multi-device, privacy-aware, or ecosystem products can help you make an impact in this role. Where You'll Be This role is based in Stockholm or London. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
Spotify
The Subscriptions Mission builds and evolves Spotify's subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale. You'll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. Own the product vision and roadmap for the tools our support advisors use every day, improving efficiency and enabling better outcomes for users. Define and evolve how customers access support across chat, email, social messaging, and emerging channels, helping the right contact reach the right advisor at the right time. Strengthen the foundational API layer connecting our support systems, with a focus on reliability, extensibility, and developer experience as the platform scales. Take initiatives from discovery through launch, partnering closely with engineering to ship iteratively, learn quickly, and deliver meaningful outcomes. Identify opportunities to thoughtfully apply AI and automation within advisor workflows and channel routing to improve speed, accuracy, and the advisor experience. Collaborate with engineering, design, data science, and customer service operations to build scalable capabilities that serve both advisors and users. Define meaningful success metrics, run experiments, and use data and customer insights to make clear prioritisation decisions and measure impact. You have 4+ years of product management experience and a track record of delivering impactful products in technology-driven environments. You think in systems and understand how APIs, integrations, platforms, and tooling can work together to create leverage across an organisation. You are comfortable partnering with engineering teams on API design, system architecture, and technical trade-offs; you don't need to write code, but you can engage confidently in technical conversations. You know how to take products from discovery through delivery, balancing thoughtful product development with the pace needed to learn and make progress. You are curious about customer service and support operations and bring empathy for both the people providing support and the users receiving it. You communicate clearly, can make complex trade-offs understandable, and know how to create alignment across technical and non-technical partners. You use data, experimentation, customer insight, and judgement to make decisions and are comfortable adapting when you learn something new. You enjoy working collaboratively across disciplines and care about building products that create meaningful outcomes for customers and the people who support them. This role is based in London, UK or Stockholm, Sweden. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
The Subscriptions Mission builds and evolves Spotify's subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale. You'll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support. Own the product vision and roadmap for the tools our support advisors use every day, improving efficiency and enabling better outcomes for users. Define and evolve how customers access support across chat, email, social messaging, and emerging channels, helping the right contact reach the right advisor at the right time. Strengthen the foundational API layer connecting our support systems, with a focus on reliability, extensibility, and developer experience as the platform scales. Take initiatives from discovery through launch, partnering closely with engineering to ship iteratively, learn quickly, and deliver meaningful outcomes. Identify opportunities to thoughtfully apply AI and automation within advisor workflows and channel routing to improve speed, accuracy, and the advisor experience. Collaborate with engineering, design, data science, and customer service operations to build scalable capabilities that serve both advisors and users. Define meaningful success metrics, run experiments, and use data and customer insights to make clear prioritisation decisions and measure impact. You have 4+ years of product management experience and a track record of delivering impactful products in technology-driven environments. You think in systems and understand how APIs, integrations, platforms, and tooling can work together to create leverage across an organisation. You are comfortable partnering with engineering teams on API design, system architecture, and technical trade-offs; you don't need to write code, but you can engage confidently in technical conversations. You know how to take products from discovery through delivery, balancing thoughtful product development with the pace needed to learn and make progress. You are curious about customer service and support operations and bring empathy for both the people providing support and the users receiving it. You communicate clearly, can make complex trade-offs understandable, and know how to create alignment across technical and non-technical partners. You use data, experimentation, customer insight, and judgement to make decisions and are comfortable adapting when you learn something new. You enjoy working collaboratively across disciplines and care about building products that create meaningful outcomes for customers and the people who support them. This role is based in London, UK or Stockholm, Sweden. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
Spotify
Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems. This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner and processor deals, the pipeline of payment optimization proposals, revenue protection and payment-cost assurance, and the modeling of contact center labor needs. You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to translate complex operational economics into clear financial narratives, build the models that inform decisions, and govern performance against plan. What You'll Do Payments Forecast Process Own the end-to-end payments forecast - including processing fees, vendor mix, and refunds - across monthly, quarterly, and annual planning cycles. Build and maintain driver-based models, analyse variances against forecast, and clearly explain the underlying drivers to leadership. Payment Deal Making & Partner Value Serve as the finance lead on payment partner, processor, and payment-method agreements. Model deal economics, pricing tiers, volume commitments, and incentive structures; quantify margin and cash-flow impact; and maximise the value of strategic partnerships while driving cost efficiencies at scale alongside Payments, Legal, and Business Development. Payment Optimisation & AI/ML Build business cases for payment optimisation initiatives - routing, retry logic, local payment methods, fee reduction, and authorisation-rate improvements, including ML-driven optimisation. Size the opportunity, define success metrics, and track realised impact against the original investment case. Checkout Flow Build business cases for checkout experience investments, partnering with Product and Engineering to evaluate the financial impact of flow changes on conversion, payment success rates, and subscriber acquisition costs. Regional & Local Payment Methods Partner with regional payments leads to evaluate the economics of local payment methods, prioritise market-level investments, and align regional performance with global priorities. Revenue Protection & Risk Provide the financial lens on revenue protection and payment risk - fraud, authentication, disputes and chargebacks, and reselling - quantifying the trade-off between loss mitigation, margin, and genuine-user experience, and supporting the business case for risk and regulatory readiness. Payment Cost Assurance Partner with Financial Engineering and Data Science to verify and reconcile payment fees, detect fee anomalies, and build the automation, tooling, and alerting that improve cost visibility and forecasting accuracy. Customer Service Forecast Process Own the customer service forecast across monthly, quarterly, and annual planning cycles - contact volumes, channel mix, cost-to-serve, and outsourced and in house support spend. Analyse variances against plan and clearly explain the drivers to leadership. Contact Centre Labour & Vendor Management Build and maintain workforce models that translate forecasted contact volumes, handle times, and service-level targets into headcount, staffing, and labour cost. Manage the economics of the BPO/vendor portfolio and site mix across geographies, and run scenario analysis for ramp-ups, seasonality, capacity and efficiency initiatives. Service Automation & Deflection Economics Quantify the financial impact of self-service, automation, and AI driven deflection on contact volume and cost-to-serve, and build the business cases that balance efficiency against customer experience. Performance Governance Establish and own the reporting infrastructure for payments and customer service. Develop and track KPIs covering cost of payments, acceptance rates, cost-to-serve, and the long term unit economics of both functions. Strategic Partnership Act as the primary finance partner to the Payments and Customer Service organisations, providing scenario analysis and decision support on roadmap prioritisation, market expansion, staffing strategy, and infrastructure investment. Cross Functional Leadership Partner with Data and Engineering teams to improve forecasting accuracy and cost visibility, and translate operational data into financial insight for non technical stakeholders across Spotify. Who You Are Experienced Finance Professional: 5+ years in FP&A, Corporate Development, Investment Banking, or strategic finance. Experience in payments, fintech, subscriptions, customer service/contact centre operations, or other transaction and labour intensive businesses is highly preferred. Sophisticated Modeller: You build dynamic, driver based models that handle complex variables - fee structures, payment method mix, FX, fraud and dispute rates, contact volumes, handle times, and staffing requirements - and distil them into the assumptions that matter most for a decision. Deal Oriented: You can structure and evaluate commercial agreements, pressure test pricing and incentive terms, and clearly articulate trade offs to senior stakeholders. Clear Communicator & Influencer: You have a sharp eye for detail and the ability to influence senior stakeholders across Finance and the business through clear, data driven narratives and investment cases. Operational Mindset: You are comfortable navigating ambiguity and building processes from scratch in a fast paced, flat organisational structure. Systems Fluency: Comfortable with automated reporting and planning tools (NetSuite/Adaptive, Workday Financials), strong SQL or data fluency, and a track record of leveraging AI and ML to drive analytical throughput and optimisation. Where You'll Be This role is based in London or New York. We offer flexibility to work where you work best, with 2-3 days per week in the office. Collaboration hours align to the EST time zone. The United States base range for this position is $117,677-$168,111, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.
Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire, convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems. This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation of payment partner and processor deals, the pipeline of payment optimization proposals, revenue protection and payment-cost assurance, and the modeling of contact center labor needs. You will partner with Payments, Customer Service, Subscriptions, Risk, Data, Financial Engineering, Accounting, and Business leadership to translate complex operational economics into clear financial narratives, build the models that inform decisions, and govern performance against plan. What You'll Do Payments Forecast Process Own the end-to-end payments forecast - including processing fees, vendor mix, and refunds - across monthly, quarterly, and annual planning cycles. Build and maintain driver-based models, analyse variances against forecast, and clearly explain the underlying drivers to leadership. Payment Deal Making & Partner Value Serve as the finance lead on payment partner, processor, and payment-method agreements. Model deal economics, pricing tiers, volume commitments, and incentive structures; quantify margin and cash-flow impact; and maximise the value of strategic partnerships while driving cost efficiencies at scale alongside Payments, Legal, and Business Development. Payment Optimisation & AI/ML Build business cases for payment optimisation initiatives - routing, retry logic, local payment methods, fee reduction, and authorisation-rate improvements, including ML-driven optimisation. Size the opportunity, define success metrics, and track realised impact against the original investment case. Checkout Flow Build business cases for checkout experience investments, partnering with Product and Engineering to evaluate the financial impact of flow changes on conversion, payment success rates, and subscriber acquisition costs. Regional & Local Payment Methods Partner with regional payments leads to evaluate the economics of local payment methods, prioritise market-level investments, and align regional performance with global priorities. Revenue Protection & Risk Provide the financial lens on revenue protection and payment risk - fraud, authentication, disputes and chargebacks, and reselling - quantifying the trade-off between loss mitigation, margin, and genuine-user experience, and supporting the business case for risk and regulatory readiness. Payment Cost Assurance Partner with Financial Engineering and Data Science to verify and reconcile payment fees, detect fee anomalies, and build the automation, tooling, and alerting that improve cost visibility and forecasting accuracy. Customer Service Forecast Process Own the customer service forecast across monthly, quarterly, and annual planning cycles - contact volumes, channel mix, cost-to-serve, and outsourced and in house support spend. Analyse variances against plan and clearly explain the drivers to leadership. Contact Centre Labour & Vendor Management Build and maintain workforce models that translate forecasted contact volumes, handle times, and service-level targets into headcount, staffing, and labour cost. Manage the economics of the BPO/vendor portfolio and site mix across geographies, and run scenario analysis for ramp-ups, seasonality, capacity and efficiency initiatives. Service Automation & Deflection Economics Quantify the financial impact of self-service, automation, and AI driven deflection on contact volume and cost-to-serve, and build the business cases that balance efficiency against customer experience. Performance Governance Establish and own the reporting infrastructure for payments and customer service. Develop and track KPIs covering cost of payments, acceptance rates, cost-to-serve, and the long term unit economics of both functions. Strategic Partnership Act as the primary finance partner to the Payments and Customer Service organisations, providing scenario analysis and decision support on roadmap prioritisation, market expansion, staffing strategy, and infrastructure investment. Cross Functional Leadership Partner with Data and Engineering teams to improve forecasting accuracy and cost visibility, and translate operational data into financial insight for non technical stakeholders across Spotify. Who You Are Experienced Finance Professional: 5+ years in FP&A, Corporate Development, Investment Banking, or strategic finance. Experience in payments, fintech, subscriptions, customer service/contact centre operations, or other transaction and labour intensive businesses is highly preferred. Sophisticated Modeller: You build dynamic, driver based models that handle complex variables - fee structures, payment method mix, FX, fraud and dispute rates, contact volumes, handle times, and staffing requirements - and distil them into the assumptions that matter most for a decision. Deal Oriented: You can structure and evaluate commercial agreements, pressure test pricing and incentive terms, and clearly articulate trade offs to senior stakeholders. Clear Communicator & Influencer: You have a sharp eye for detail and the ability to influence senior stakeholders across Finance and the business through clear, data driven narratives and investment cases. Operational Mindset: You are comfortable navigating ambiguity and building processes from scratch in a fast paced, flat organisational structure. Systems Fluency: Comfortable with automated reporting and planning tools (NetSuite/Adaptive, Workday Financials), strong SQL or data fluency, and a track record of leveraging AI and ML to drive analytical throughput and optimisation. Where You'll Be This role is based in London or New York. We offer flexibility to work where you work best, with 2-3 days per week in the office. Collaboration hours align to the EST time zone. The United States base range for this position is $117,677-$168,111, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we're here to support you in any way we can.