ROSEN Group

ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT Team based in Newcastle upon Tyne. The role suits an individual looking to take the next step in their IT support career in a varied and generalist role in a market leading global consultancy. Duties will include providing on site and remote support for colleagues, troubleshooting hardware and software incidents, request fulfilment and asset management. You will work collaboratively as part of an evolving team supporting the UK Head of IT, coordinating in a collaborative environment. You will need strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish. What you will bring 1 3 years' experience in a 1st line IT Helpdesk or similar support role. Excellent written, verbal and interpersonal skills. A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge. Outstanding problem solving skills. Current driving licence (ROSEN has multiple Newcastle sites). GCSE Maths and English or equivalent at grade 4+ (C or above). Experience of a busy office environment. Documentation creation (e.g., BPN, ITIL frameworks). Familiarity with the M365 ecosystem - MS SharePoint (site design) & MS Excel (Power Query) advantageous. VMware server and client with HorizonView. Understanding or experience of building computers using SCCM. Understanding of basic software packages, installation and licensing. What we offer The role is full time (37.5 hours per week) and permanent. Hybrid working is available, but business support needs mean the role is mainly office based. Competitive salary and benefits package, including 10% pension contribution and bonus eligibility. Excellent training and development opportunities. The role is based at our office on Quorum Park, Newcastle upon Tyne, but you must be willing and able to travel to satellite offices or internationally when required. Please note that we are unable to sponsor non UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK. Who we are The ROSEN Group is a leading global provider of cutting edge solutions in all areas of the integrity process chain. Since its beginnings as a one man business in 1981, ROSEN has grown rapidly and today is a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN's products and services include: Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness. Customised engineering consultancy providing efficient asset integrity management. Production and supply of customised novel products and systems. Market driven, topical state of the art research and development providing "added value" products and services. For more information about the ROSEN Group, go to . Do you have any questions? Samantha Hewitt Recruitment