Tilia Homes

Head of Customer Services - to December 2026 Tilia Homes are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers. We're committed to making a positive difference in the local areas we build new homes. We pride ourselves on being an inclusive and diverse employer of choice and build careers, not just communities. We're looking for talented and enthusiastic individuals who will share this passion, to join our team. Our benefits include: 4 x Life Assurance 26 days holiday with additional bank holidays Employee Assistance Programme About The Role We have an opportunity for a Head of Customer Service to join our Northern regional office team on a contract to December 2026. This leadership post manages the Department in the delivery of excellent customer service across our new homes developments in the region. Responsibilities and Duties Work with construction delivery teams to become familiar with the New Homes Developments prior to handover and leading up to Practical Completion Agree customer strategy concerning defects, procedures, priorities and timescales, meeting contractual obligations Assess defects raised and manage the process with sub-contractors and suppliers within contracted timescales gaining customer satisfaction and trust Monitor, track and report upon progress of outstanding defects Manage customer expectations with non-defect related issues Track rectification works are completed with correct quality of workmanship and timescale Maintain regular communication with customers and ensure they are fully updated with the works being undertaken Ensure compliance with company Health and Safety procedures Prepare and issue formal notification letters to sub-contractors, recording any failure to carry out and complete contractual obligations Identify improvements and efficiencies to minimise repetitive defective work issues Ensure contractual obligations are achieved by managing programmes to achieve the timely issue of maintenance certificates Provide monthly progress reports to the Contracts Managers Ensure full retention recovery is received, and any costs during the period are allocated to the Supply Chain or Partner responsible for the defect Track costs incurred vs monies recovered Manage, record and allocate any latent defects for the full contractual period (6 or 12 years) Provide feedback reports to D&B, Commercial and Operational teams on common defects, poor performance detail and poor supply chain performance Contribute to the Business Unit's targets and objectives as defined and agreed About You Technical knowledge of the Construction build processes and defects procedures Proven record of leading and developing a team Understanding of Health and Safety practices and legislation Knowledge of contracts and obligations therein Ability to plan and manage multiple projects at a time Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. untypical is guided by its ambition to become the UK's most customer centric housebuilder. By putting people and the planet at the heart of the communities that it builds, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. We're looking for talented and enthusiastic individuals who will share this passion, to join our team.

A prominent housebuilder in Northampton seeks a Senior Site Manager to lead the construction of residential developments. The role involves managing site teams, ensuring compliance with Health and Safety standards, and maintaining deadlines in a high-volume environment. Candidates should have significant groundworks experience and strong leadership skills, along with NVQ Level 6 in Construction Site Management. This position offers a permanent contract with benefits including a bonus scheme and enhanced pension.

A leading housebuilding company is seeking a Site Manager to ensure compliance with health and safety regulations and deliver high-quality standards at the Aylesbury site. The ideal candidate will have NVQ Level 6 in Construction Site Management, excellent communication skills, and experience in managing contractor relationships. The role involves coordinating resources, overseeing quality control, and liaising with internal and external parties to achieve optimal site delivery. Competitive benefits are offered, including a bonus scheme and enhanced pension.

Site Manager -Volume Housebuilding Aylesbury HP18 1BB Site Manager -Volume Housebuilding Aylesbury HP18 1BB About Us untypicalare an ambitious, 5 star housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers. We're looking for talented and enthusiastic individuals who will share this passion, to join our team. Our benefits package includes: Bonus Scheme Enhanced Pension Scheme 26 days holiday with additional bank holidays Holiday Buy Scheme Life Assurance Employee Assistance Programme About The Role We have an exciting opportunity for a Site Manager to join a friendly team working from our Eastern region and based at our site in Berryfields, Aylesbury on a permanent basis. The purpose of the role will include; Ensuring compliance on site at all times to the company Health and Safety standards and processes, NHBC standards, building regulations, and overall quality standards; Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery; Undertaking company directed quality control procedures and inspections at the correct timings and rectifying any defects so as not to incur additional cost, time delays, or reduction in the final quality; Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate; Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's; Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice; To display a proactive approach to mitigating risk, build sequencing, and overall quality on site; Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved; Working with Sales through regular build/ sales meetings to ensure smooth and controlled delivery of homes for customers; To deliver a high standard of site presentation at all times; Carrying out New Home Demos with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion; With the support of the Contracts Manager, ensure the on-site construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources; Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. About You NVQ Level 6 in Construction Site Management or equivalent CSCS - Black Management/White Academic SMSTS First Aid at Work BREGS or willingness to achieve in probation period Fire Safety for low-rise flats and housing or willingness to achieve during probationary period Environment Supervision in Construction Training - SSP (SEATS) Understanding of the NHBC or /LABC/Premier standards Experience of working to an established build programme Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic Managing Contractor agreements and liaising with Contractor Supervisors In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. Health and Safety, NHBC requirements and Building Regulations Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery Leadership skills to ensure optimum delivery to the highest quality standards on site Proven history and well-rounded experience of dealing with customers and potential customers, giving information and advice or resolving any customer issues and confirming company procedures within residential housebuilding Hold a Full UK Drivers Licence Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.