Do you want to play an essential role in supporting finance operations for a growing, award-winning company? We are looking for an experienced and highly organised Accounts Payable Analyst to join our Finance team. The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes. You'll also play a crucial role in ensuring a smooth customer experience in a fast-paced, customer-focused environment. About the Role Key Responsibilities Query Management: Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders, and resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner. Inbox & Ticket Triage (Freshdesk): Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support - categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets. Accounts Payable Operations Support: Assist in processing urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed, support weekly payment cycles, ensuring timely settlement with key travel suppliers, and review, verify and update supplier bank details. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 day paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Requirements Strong communication skills (both written and verbal) with the ability to respond clearly and effectively to diverse stakeholders Proficiency in Microsoft Excel and Outlook Ability to manage multiple priorities and remain organised under pressure A problem-solving mindset with a strong focus on accuracy, efficiency, and service delivery Play a key role in keeping our finance operations running smoothly; apply for this Accounts Payable Analyst role today!
Jul 09, 2025
Contractor
Do you want to play an essential role in supporting finance operations for a growing, award-winning company? We are looking for an experienced and highly organised Accounts Payable Analyst to join our Finance team. The ideal candidate will have a strong background in managing high-volume accounts payable queries, with hands-on experience triaging multiple shared inboxes. You'll also play a crucial role in ensuring a smooth customer experience in a fast-paced, customer-focused environment. About the Role Key Responsibilities Query Management: Handle a high volume of inbound accounts payable queries from global travel counsellors, travel suppliers, and internal stakeholders, and resolve issues related to invoices, payments, credit notes, and reconciliations in a timely and professional manner. Inbox & Ticket Triage (Freshdesk): Monitor and triage multiple Freshdesk inboxes and ticket queues used for accounts payable support - categorise, prioritise, and assign tickets according to urgency, complexity, and SLA targets. Accounts Payable Operations Support: Assist in processing urgent payments, ensuring time-sensitive supplier settlements are prioritised and accurately executed, support weekly payment cycles, ensuring timely settlement with key travel suppliers, and review, verify and update supplier bank details. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 1 day paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Requirements Strong communication skills (both written and verbal) with the ability to respond clearly and effectively to diverse stakeholders Proficiency in Microsoft Excel and Outlook Ability to manage multiple priorities and remain organised under pressure A problem-solving mindset with a strong focus on accuracy, efficiency, and service delivery Play a key role in keeping our finance operations running smoothly; apply for this Accounts Payable Analyst role today!
Are you a travel expert with a passion for creating moments that matter for customers worldwide? We're looking for a versatile and highly skilled executive specialising in IATA airline reservations & ticketing to join our successful service-based team as a Ticketing Executive. If you're an expert in airfares equipped with exceptional geographical awareness, this role is perfect for you! As a Ticketing Executive with Travel Counsellors, you will efficiently manage reservations, ticketing, amendments, reissues, and refunds, as well as in-house and system enquiries for our team of Travel Counsellors. Main Responsibilities This varied Ticketing Executive role involves the following day-to-day responsibilities: Serve as a brand ambassador and primary point of contact for in-house and system-related queries, expert advice on airlines, routes, fare types, and fare rules, and support in securing complex and new scheduled flight bookings to new and existing Travel Counsellors. Actively contribute to team discussions focused on process enhancements and operational improvements and guide Travel Counsellors in adopting innovative tools and workflows to enhance efficiency. Manage and make intricate reservations, building and issuing tickets for all fare types, including group bookings, ensuring the accurate and efficient issuance of published and consolidated tickets. Navigate minimum ground arrangements and ticket deadlines for negotiated ITX fares. Provide assistance with Galileo entries and technical support to GDS users. Handle PNR-related tasks, such as name corrections, seating arrangements, APIS updates, and managing ticket time limits in line with any airline remarks. Advise on airline schedule changes, manage cancellations and divide passengers, propose suitable alternatives, reissue tickets, and recalculate and amend voluntary changes in accordance with fare rules, utilising tools like Rapid Reprice (automated exchange). Calculate and process refunds via GDS and BSP Link while maintaining high accuracy standards. Investigate and dispute Airline Debit Memos (ADMs) promptly and professionally by understanding airline policies. Ensure thorough and accurate file updates. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced maternity/paternity pay 1 paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private medical insurance or healthcare cash plan Free breakfast and beverages Essential Skills Advanced knowledge of Global Distribution Systems (GDS), preferably Galileo. Extensive experience with ticketing, including fare construction, issuance, and reissue for all fare categories. Proficiency in understanding fare rules and recalculating tickets for reissue and refunds. Strong ability to interpret PNR history and airline remarks. Awareness of BSP Link and its application in daily operations. Exceptional multitasking abilities with a calm and focused approach under pressure. Outstanding customer service and communication skills, with a patient and empathetic manner. Ability to collaborate effectively in team settings while remaining self-reliant when needed. Analytical problem-solver with a flexible approach to working hours and tasks. If you are committed to delivering top-tier service as part of a collaborative, results-driven team, apply for this Ticketing Executive role today! About Company At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team. Inclusive Recruitment Statement Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
Mar 08, 2025
Full time
Are you a travel expert with a passion for creating moments that matter for customers worldwide? We're looking for a versatile and highly skilled executive specialising in IATA airline reservations & ticketing to join our successful service-based team as a Ticketing Executive. If you're an expert in airfares equipped with exceptional geographical awareness, this role is perfect for you! As a Ticketing Executive with Travel Counsellors, you will efficiently manage reservations, ticketing, amendments, reissues, and refunds, as well as in-house and system enquiries for our team of Travel Counsellors. Main Responsibilities This varied Ticketing Executive role involves the following day-to-day responsibilities: Serve as a brand ambassador and primary point of contact for in-house and system-related queries, expert advice on airlines, routes, fare types, and fare rules, and support in securing complex and new scheduled flight bookings to new and existing Travel Counsellors. Actively contribute to team discussions focused on process enhancements and operational improvements and guide Travel Counsellors in adopting innovative tools and workflows to enhance efficiency. Manage and make intricate reservations, building and issuing tickets for all fare types, including group bookings, ensuring the accurate and efficient issuance of published and consolidated tickets. Navigate minimum ground arrangements and ticket deadlines for negotiated ITX fares. Provide assistance with Galileo entries and technical support to GDS users. Handle PNR-related tasks, such as name corrections, seating arrangements, APIS updates, and managing ticket time limits in line with any airline remarks. Advise on airline schedule changes, manage cancellations and divide passengers, propose suitable alternatives, reissue tickets, and recalculate and amend voluntary changes in accordance with fare rules, utilising tools like Rapid Reprice (automated exchange). Calculate and process refunds via GDS and BSP Link while maintaining high accuracy standards. Investigate and dispute Airline Debit Memos (ADMs) promptly and professionally by understanding airline policies. Ensure thorough and accurate file updates. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced maternity/paternity pay 1 paid charity day Company events and incentives 3x salary death in service benefit Pension scheme Private medical insurance or healthcare cash plan Free breakfast and beverages Essential Skills Advanced knowledge of Global Distribution Systems (GDS), preferably Galileo. Extensive experience with ticketing, including fare construction, issuance, and reissue for all fare categories. Proficiency in understanding fare rules and recalculating tickets for reissue and refunds. Strong ability to interpret PNR history and airline remarks. Awareness of BSP Link and its application in daily operations. Exceptional multitasking abilities with a calm and focused approach under pressure. Outstanding customer service and communication skills, with a patient and empathetic manner. Ability to collaborate effectively in team settings while remaining self-reliant when needed. Analytical problem-solver with a flexible approach to working hours and tasks. If you are committed to delivering top-tier service as part of a collaborative, results-driven team, apply for this Ticketing Executive role today! About Company At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team. Inclusive Recruitment Statement Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
Showcase your exceptional people skills and strong cross-functional-relationship-building skills in this Reconciliations Team Leader role. As well as a great range of benefits, this varied role allows you to develop in your career as you develop your team. Acting as a brand ambassador and being agile and professional in your approach, you will provide industry-leading support throughout our Reconciliations function to the wider business. The role of Reconciliations Team Leader is to support the Head of Finance Support in managing and developing the team, driving performance, system improvements, and maintaining KPIs to ensure transactions are reconciled and authorised on a timely basis. Main Responsibilities As a Reconciliations Team Leader with Travel Counsellors, you will: Ensure the fast and efficient reconciliation of Virtual Credit Card statements and contribute to the wider business strategy to reduce, control, and maintain any unreconciled Virtual Credit Card statements. Develop and maintain strong relationships with key stakeholders, including internal SMEs and external suppliers, and ensure the team is up to date with the latest processes, regulations, and developments. Support the Head of Finance Support with conducting monthly 121s and managing the performance of team members. Identify areas for development within the team, cascading expert knowledge to colleagues and upskilling and cross-training peers to enable multi-skilled cross-functional support teams. Act as a role model for fellow colleagues within the Reconciliation function by delivering industry-leading support to both colleagues and TCs alike and ensuring daily workloads are managed and SLAs are met. Actively seek, document, and implement ways to improve processes. Compile and manage colleague rotas. Hold/contribute to team meetings. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 3 paid charity days Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Essential Skills GCSE Maths and English IT literate - able to use Microsoft Office, Excel, etc. Experience managing a team An approachable team player Numerical skills Excellent verbal and written communication skills with a confident and professional manner Don't miss out on this fantastic opportunity; apply for this Reconciliations Team Leader role today! About Company At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team. Inclusive Recruitment Statement Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
Mar 07, 2025
Full time
Showcase your exceptional people skills and strong cross-functional-relationship-building skills in this Reconciliations Team Leader role. As well as a great range of benefits, this varied role allows you to develop in your career as you develop your team. Acting as a brand ambassador and being agile and professional in your approach, you will provide industry-leading support throughout our Reconciliations function to the wider business. The role of Reconciliations Team Leader is to support the Head of Finance Support in managing and developing the team, driving performance, system improvements, and maintaining KPIs to ensure transactions are reconciled and authorised on a timely basis. Main Responsibilities As a Reconciliations Team Leader with Travel Counsellors, you will: Ensure the fast and efficient reconciliation of Virtual Credit Card statements and contribute to the wider business strategy to reduce, control, and maintain any unreconciled Virtual Credit Card statements. Develop and maintain strong relationships with key stakeholders, including internal SMEs and external suppliers, and ensure the team is up to date with the latest processes, regulations, and developments. Support the Head of Finance Support with conducting monthly 121s and managing the performance of team members. Identify areas for development within the team, cascading expert knowledge to colleagues and upskilling and cross-training peers to enable multi-skilled cross-functional support teams. Act as a role model for fellow colleagues within the Reconciliation function by delivering industry-leading support to both colleagues and TCs alike and ensuring daily workloads are managed and SLAs are met. Actively seek, document, and implement ways to improve processes. Compile and manage colleague rotas. Hold/contribute to team meetings. Benefits Competitive salary + annual bonus Flexible hybrid working Career development opportunities 25 days holiday (increasing to 28 after 5 years) Enhanced Maternity/Paternity pay 3 paid charity days Company events and incentives 3x salary death in service benefit Pension scheme Private Medical Insurance or Healthcare Cash Plan Free breakfast and beverages Essential Skills GCSE Maths and English IT literate - able to use Microsoft Office, Excel, etc. Experience managing a team An approachable team player Numerical skills Excellent verbal and written communication skills with a confident and professional manner Don't miss out on this fantastic opportunity; apply for this Reconciliations Team Leader role today! About Company At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team. Inclusive Recruitment Statement Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
We have a fantastic opportunity for a Financial Planning Analyst to join our team based in Manchester. Role Summary and Core Responsibilities Proactive financial support to the operational areas, driving performance through insightful analysis Oversight of the Group's financial planning (inclusive of budget/forecasts) and monitoring process Core Accountabilities and Responsibilities The business is PE-owned, and the demands of the role reflect that, in an expectation for a strong focus on financial performance, incisive analysis and insight on business performance, and continuous commercial, financial, and operational improvement. As Financial Planning Analyst you will support the Head of FP&A to proactively support the Group's senior leadership team in driving strategic and tactical business initiatives across the Group through (for example): Adoption of a finance partner approach to ensure teams across the business have access to financial and analytical support when/where required Ensuring, through routine (weekly/monthly) and ad-hoc reporting, that key stakeholders have a sound understanding of actual and forecast financial and operational performance of the business and the key drivers of under/over-performance Play an integral role of the Group's financial planning and forecasting processes, ensuring financial plans and forecasts are modelled accurately to reflect approved programmes and initiatives across the Group Detailed Deliverables Delivery of daily/weekly/monthly KPI performance reports and a rolling reforecast with accompanying commentaries providing value-adding analysis and insight Decision support in the form of investment appraisal and ROI tracking Proactive identification of areas for operational and/or financial performance improvement Support in the delivery of an annual business plan and subsequent reforecasts as required Oversight of cost management and reporting processes Ad-hoc projects as and when required by the board We welcome applications for this Financial Planning Analyst role from candidates with experience in the following areas: FP&A Analyst, financial planning, Accountant, commercial finance, Planning Analyst. Benefits A competitive basic salary plus annual company bonus Flexible hybrid working model (two days home, three days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A 'Moments That Matter' day (annually) Enhanced Maternity / Paternity pay Holiday buy and sell 3 paid days charity leave Company events, socials, and incentives 3 x death in service Company pension scheme Costco membership Salary sacrifice, company car scheme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Essential Skills Experience and Qualifications Qualified accountant with a background in FP&A/commercial finance Strong oral and written communication skills; positive attitude and interpersonal skills Experience of managing multiple key stakeholders Resilient to change and more importantly able to act as a change agent Absorb and summarise complex or diverse information Strong analytical skills with advanced proficiency in Microsoft Excel Power BI experience capability is desirable but not essential to this Financial Planning Analyst role Demonstrated 'hands on' delivery approach Capable of interpreting information and providing succinct analysis to senior stakeholders Skills and Attributes Strong attention to detail and accuracy Take ownership of tasks, maintaining focus when tight deadlines are required Can show creative thinking when solving problems, wanting to resolve these as quickly as possible Comfortable operating in fast-paced environments with informal ways of working Possess a great work ethic, positive mindset, and limitless thinking You will be forward thinking and customer-focused Naturally ambitious, hardworking, and achievement-oriented You will be resilient and have a strong desire to succeed, going above and beyond to deliver exceptional results About Company At Travel Counsellors, we care about our customers, communities, and our colleagues more than anyone else and that's what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 270 super talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again. We're fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we're looking for the brightest and the best to come and join us to take our business to the next level.
Dec 13, 2022
Full time
We have a fantastic opportunity for a Financial Planning Analyst to join our team based in Manchester. Role Summary and Core Responsibilities Proactive financial support to the operational areas, driving performance through insightful analysis Oversight of the Group's financial planning (inclusive of budget/forecasts) and monitoring process Core Accountabilities and Responsibilities The business is PE-owned, and the demands of the role reflect that, in an expectation for a strong focus on financial performance, incisive analysis and insight on business performance, and continuous commercial, financial, and operational improvement. As Financial Planning Analyst you will support the Head of FP&A to proactively support the Group's senior leadership team in driving strategic and tactical business initiatives across the Group through (for example): Adoption of a finance partner approach to ensure teams across the business have access to financial and analytical support when/where required Ensuring, through routine (weekly/monthly) and ad-hoc reporting, that key stakeholders have a sound understanding of actual and forecast financial and operational performance of the business and the key drivers of under/over-performance Play an integral role of the Group's financial planning and forecasting processes, ensuring financial plans and forecasts are modelled accurately to reflect approved programmes and initiatives across the Group Detailed Deliverables Delivery of daily/weekly/monthly KPI performance reports and a rolling reforecast with accompanying commentaries providing value-adding analysis and insight Decision support in the form of investment appraisal and ROI tracking Proactive identification of areas for operational and/or financial performance improvement Support in the delivery of an annual business plan and subsequent reforecasts as required Oversight of cost management and reporting processes Ad-hoc projects as and when required by the board We welcome applications for this Financial Planning Analyst role from candidates with experience in the following areas: FP&A Analyst, financial planning, Accountant, commercial finance, Planning Analyst. Benefits A competitive basic salary plus annual company bonus Flexible hybrid working model (two days home, three days office) Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A 'Moments That Matter' day (annually) Enhanced Maternity / Paternity pay Holiday buy and sell 3 paid days charity leave Company events, socials, and incentives 3 x death in service Company pension scheme Costco membership Salary sacrifice, company car scheme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Essential Skills Experience and Qualifications Qualified accountant with a background in FP&A/commercial finance Strong oral and written communication skills; positive attitude and interpersonal skills Experience of managing multiple key stakeholders Resilient to change and more importantly able to act as a change agent Absorb and summarise complex or diverse information Strong analytical skills with advanced proficiency in Microsoft Excel Power BI experience capability is desirable but not essential to this Financial Planning Analyst role Demonstrated 'hands on' delivery approach Capable of interpreting information and providing succinct analysis to senior stakeholders Skills and Attributes Strong attention to detail and accuracy Take ownership of tasks, maintaining focus when tight deadlines are required Can show creative thinking when solving problems, wanting to resolve these as quickly as possible Comfortable operating in fast-paced environments with informal ways of working Possess a great work ethic, positive mindset, and limitless thinking You will be forward thinking and customer-focused Naturally ambitious, hardworking, and achievement-oriented You will be resilient and have a strong desire to succeed, going above and beyond to deliver exceptional results About Company At Travel Counsellors, we care about our customers, communities, and our colleagues more than anyone else and that's what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business. Our Travel Counsellors are supported by a team of over 270 super talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again. We're fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we're looking for the brightest and the best to come and join us to take our business to the next level.
Do you have a passion for building and maintaining excellent working relationships? Are you an established Partnerships Manager/Executive looking to join a rapidly expanding business, to work on accounts within the fastest growing commercial sector in the organisation? Joining as a Partnerships Manager, you will drive the partnerships programme and assist with the delivery of partner activity for click apply for full job details
Nov 23, 2022
Full time
Do you have a passion for building and maintaining excellent working relationships? Are you an established Partnerships Manager/Executive looking to join a rapidly expanding business, to work on accounts within the fastest growing commercial sector in the organisation? Joining as a Partnerships Manager, you will drive the partnerships programme and assist with the delivery of partner activity for click apply for full job details
