Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Community Outreach Worker Physical Health Reference: 341 Salary: £26,000 per annum Hours: 37.5 hours per week Contract: 1 Year fixed term (Subject to extension) Working base(s): Watford, Borehamwood or Hemel Hempstead About the Service The Community Outreach Worker plays a vital role in delivering the Physical Health Checks programme for individuals with severe mental illness (SMI). This position focuses on engaging hard-to-reach individuals, facilitating health checks in healthcare settings, community settings, and supporting follow-up care to enhance physical health outcomes. The post holder will collaborate with health professionals and stakeholders to reduce health inequalities and promote recovery About the Role The role ensures that individuals with severe mental illness receive timely and effective physical health checks, overcoming barriers to engagement and supporting continuity of care. The post holder will provide proactive outreach to improve health outcomes, promote engagement with primary care and support individuals to access and sustain appropriate health and community-based support. The post holder will manage their workload independently, maintain accurate documentation, and ensure high standards of service delivery. They will also contribute to monitoring and reporting to support the success and sustainability of the Physical Health Checks programme. Key Responsibilities Support the delivery of the Physical Health Checks programme Target and engage individuals on GP mental health registers who are difficult to reach Deliver physical health checks in healthcare and community settings, supported accommodation, day centres, and through home visits Follow up on health check results and liaise with GPs and social prescribers for onward referrals Support clients to access follow-up appointments and ongoing physical health treatment Provide one-to-one support tailored to individual needs (in person, via telephone, or email) Signpost and assist access to relevant health and wellbeing services Facilitate effective liaison between families and professionals, including GPs Hold a caseload of clients with SMI, delivering support through home visits and community-based interventions Monitor and review the safety and wellbeing of clients on a regular basis Maintain accurate documentation including participant notes and data required for monitoring and reporting Actively promote the service through GP practice meetings, events, and outreach activities Build and maintain effective relationships with health care professionals and community partners to support referrals Collect feedback from participants to improve service quality Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection Embed a person centred and solution focused approach in all aspects of the role To remain a source of independent support for all clients We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is 27th May 2026. Interviews will be held at our Watford Wellbeing Centre on 5th June 2026. Please note: Due to high numbers of expected applicants, we may close this advert early. N.B . Please quote reference number 341 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
May 04, 2026
Contractor
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Community Outreach Worker Physical Health Reference: 341 Salary: £26,000 per annum Hours: 37.5 hours per week Contract: 1 Year fixed term (Subject to extension) Working base(s): Watford, Borehamwood or Hemel Hempstead About the Service The Community Outreach Worker plays a vital role in delivering the Physical Health Checks programme for individuals with severe mental illness (SMI). This position focuses on engaging hard-to-reach individuals, facilitating health checks in healthcare settings, community settings, and supporting follow-up care to enhance physical health outcomes. The post holder will collaborate with health professionals and stakeholders to reduce health inequalities and promote recovery About the Role The role ensures that individuals with severe mental illness receive timely and effective physical health checks, overcoming barriers to engagement and supporting continuity of care. The post holder will provide proactive outreach to improve health outcomes, promote engagement with primary care and support individuals to access and sustain appropriate health and community-based support. The post holder will manage their workload independently, maintain accurate documentation, and ensure high standards of service delivery. They will also contribute to monitoring and reporting to support the success and sustainability of the Physical Health Checks programme. Key Responsibilities Support the delivery of the Physical Health Checks programme Target and engage individuals on GP mental health registers who are difficult to reach Deliver physical health checks in healthcare and community settings, supported accommodation, day centres, and through home visits Follow up on health check results and liaise with GPs and social prescribers for onward referrals Support clients to access follow-up appointments and ongoing physical health treatment Provide one-to-one support tailored to individual needs (in person, via telephone, or email) Signpost and assist access to relevant health and wellbeing services Facilitate effective liaison between families and professionals, including GPs Hold a caseload of clients with SMI, delivering support through home visits and community-based interventions Monitor and review the safety and wellbeing of clients on a regular basis Maintain accurate documentation including participant notes and data required for monitoring and reporting Actively promote the service through GP practice meetings, events, and outreach activities Build and maintain effective relationships with health care professionals and community partners to support referrals Collect feedback from participants to improve service quality Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection Embed a person centred and solution focused approach in all aspects of the role To remain a source of independent support for all clients We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Eligibility for blue light card. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is 27th May 2026. Interviews will be held at our Watford Wellbeing Centre on 5th June 2026. Please note: Due to high numbers of expected applicants, we may close this advert early. N.B . Please quote reference number 341 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Mind Hertfordshire Network
Stevenage, Hertfordshire
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Nightlight Helpline / Crisis Café Support Workers (x2) Reference: 339 Responsible to: Crisis House Coordinator Salary: £24,366 per annum (pro rata for part time) Contract: Permanent Hours: Full time 37.5 hours (Part-time from 22.5hrs considered) Based: Hatfield Crisis Café (x1) Stevenage Crisis Café (x1) About the Service Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Service Objectives The objectives of Hertfordshire Mind Network s (HMN) Nightlight Mental health Crisis House are: To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire. To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment. To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers. To remain a source of independent support for all Service Users. To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services. At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff. About the Role You will be a key member of staff delivering the Nightlight Mental Health Crisis Service. Taking part in a rota covering 7 days per week, ensuring the delivery of high quality crisis support and instilling Hertfordshire Mind Network s values throughout the Crisis Cafe and Helpline services. Working closely with other staff such as: The Service Manager, Team Leaders, Co-Ordinators, Contract and Bank Support Workers and Volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is 29th May 2026 Interviews to be held on a rolling basis in our Watford office or Microsoft Teams. N.B . Please quote reference number 339 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. No agencies please.
Apr 30, 2026
Full time
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Nightlight Helpline / Crisis Café Support Workers (x2) Reference: 339 Responsible to: Crisis House Coordinator Salary: £24,366 per annum (pro rata for part time) Contract: Permanent Hours: Full time 37.5 hours (Part-time from 22.5hrs considered) Based: Hatfield Crisis Café (x1) Stevenage Crisis Café (x1) About the Service Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. Service Objectives The objectives of Hertfordshire Mind Network s (HMN) Nightlight Mental health Crisis House are: To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire. To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment. To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers. To remain a source of independent support for all Service Users. To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services. At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff. About the Role You will be a key member of staff delivering the Nightlight Mental Health Crisis Service. Taking part in a rota covering 7 days per week, ensuring the delivery of high quality crisis support and instilling Hertfordshire Mind Network s values throughout the Crisis Cafe and Helpline services. Working closely with other staff such as: The Service Manager, Team Leaders, Co-Ordinators, Contract and Bank Support Workers and Volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is 29th May 2026 Interviews to be held on a rolling basis in our Watford office or Microsoft Teams. N.B . Please quote reference number 339 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the them and us culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. No agencies please.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of HMN s Nightlight Crisis provision is to: Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. Provide 24/7 365 support for individuals experiencing a mental health crisis. Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. Remain a source of independent support for all service users. Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. About the Role As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning. The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is essential for this role. Closing date for receipt of applications is Monday 25th May 2026. Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre N.B . Please quote reference number 346 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Apr 30, 2026
Full time
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of HMN s Nightlight Crisis provision is to: Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. Provide 24/7 365 support for individuals experiencing a mental health crisis. Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. Remain a source of independent support for all service users. Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. About the Role As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning. The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is essential for this role. Closing date for receipt of applications is Monday 25th May 2026. Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre N.B . Please quote reference number 346 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
