Feisty

Role Description Get a feel for life as a professional digital engineer, building real-world software. Under the guidance of experienced developers, our interns form a team to create a commercial-grade application. This might be for a client, or it might be a pro bono project or it might be addressing a need within Softwire. Recent examples include a skills-tracker for Potential Plus UK , and a website for Pungo to monitor the mental wellbeing of elderly people . And with around half our interns taking permanent graduate roles with us after their studies, the programme could be the ideal way into your career in tech. Underpinning your success are our three key pillars: our people, our culture and the way we work. Read on to discover more about each. What to expect during an internship (and afterwards) Weeks 1-2: Induction To get you up to speed ahead of the main development project, we spend two weeks on structured training, covering the essentials you'll need to thrive as part of the team. Week 3 and onwards: Software development project Following the training, you'll begin work on software for a real customer - either an external organisation or another part of Softwire. You and your intern colleagues will be exposed to the full delivery lifecycle, guided by experienced software engineers. Projects typically include system design, development and testing, culminating in a demonstration of the completed product to the customer. Your stepping stone to a permanent role at Softwire? The intern programme enables us to get to know each other, and gives you a great insight into what a career with Softwire could be like. Around half our interns go on to take up permanent positions with us once they graduate. Find out more about our graduate developer role and where it could take you. The people we're looking for: Are we a good match? ️ A passion for solving real-world challenges : First and foremost, you'll get a buzz from building things that make a difference to businesses, people and society. We also want to see passion for coding - any experience you have is a bonus An articulate people-person : You'll be interacting with a wide variety of individuals: some deeply techy, some from complex business domains, and others with low digital literacy. You'll need to be comfortable understanding their needs and discussing potentially complex technical ideas with all of them A positive, can-do team player : You love pushing the team to greater heights by helping colleagues out wherever you can. You always look to improve yourself and others. Your default answer to a question is 'yes', and you make big problems seem small The exciting bits! Salary £30,000 per annum (pro rata) for summer internships Great offices; free on-site gym and subsidised restaurant in London Take part in our varied programme of social events and entertainment Be part of a diverse, inclusive culture Variety of Softwire career paths for successful interns Application process: Step by step We know how much effort you put into your application, so we always aim to get back to you within two working days at each stage. And if you get to the interviews, you can choose your own timeslots, using our online booking system. All interviews are conducted remotely. Apply: Send your CV to Feisty, click on link (to follow) to complete your application on Softwire's website Online aptitude & coding tests (complete series of exercises to demonstrate your capabilities Introductory Interview - Non-technical interview helps us get to know each other and understand what inspires you 2nd Interview (up to 2 hrs) - Spend some time on a deep dive to get a feel for the way you solve technology challenges Internship Offer! The key details Location: Manchester Summer internships begin in June 2023 and will last 8-12 weeks. We recommend applying for your internship in the first term of the academic year, Autumn 2022 as we allocate places to successful applicants on a first-come, first-served basis. More about Softwire: What you'll be part of Our mission is to solve our customers' business challenges using technology. This often demands creativity, tackling complex issues in intelligent ways, to help organisations streamline operations and ultimately better serve their customers and users. We played an important role in the Moorfields Eye Hospital/DeepMind collaboration , which demonstrated how artificial intelligence could help doctors fast-track patients with serious eye diseases. We built the system that runs the BBC Live Events websites, sharing content from Glastonbury, the Reading and Leeds festivals, and the BBC Proms. We've been the long-term digital partner for David Lloyd Leisure , building its mobile app, booking system and numerous other capabilities. And this is just the tip of the iceberg. Find out what else we've been involved with . Of course, there's more to Softwire than building software. We're working hard to nurture a diverse, inclusive and supportive culture, where people love what they do and feel inspired by working with some of the best minds in the business. We also have a generous budget for a varied programme of staff events and activities, with employees, not management, deciding how the money is spent. Put all of this together, and you see why we've got such high retention rates, and why we've been in the Best Companies to Work For list, 10 years in a row. Learn more about our core values . Ready to be part of the journey? Apply for your internship today! A job from Feisty.

Role Description Experienced User Researcher looking to join a fast-growing team at a leading Digital Agency - Read on! Tell me more Softwire are a leading Digital Agency with strong design and engineering credentials. They tackle challenges including streaming Glastonbury's headliners, helping the fuel-poor improve their homes, to using Machine-Learning to help Moorfields Eye Hospital better diagnose eye disease. They're a team of over 150 who work to help their clients achieve their ambitions. So what's the job? They're a fast-growing team, within a more established agency, focusing on innovation, proof-of-concept and early stage engagements. They work very closely with their clients in intense, user focused, prototype driven sprints, that grow into long term relationships. They're looking for someone to grow with them with a strong opportunity to shape your future role in the team. These are the essential requirements: Experience & Qualifications Applying user research, in both the public and private sectors A track record you can share with us, demonstrating project success Degree or higher in a relevant subject (HCI, psychology etc), or equivalent experience Experience working within Agile/SCRUM processes Experience of working in or alongside design sprints Logistics & Planning Capabilities Able to plan and lead your own activities Develop and execute research plans to business priorities and project content Lead clients and teams in workshops, focus groups and other research activities Work with key stakeholders to identify and prioritise project goals Manage the logistics of user recruitment, scheduling and interactions Business Insight Experience of using data to inform business and design decisions Be a strong advocate of the user within a business setting Help clients through the process of aligning behind priorities Understand the product/business lifecycle and where/how research can deliver value Research Skills In-depth knowledge of UCD and research techniques Able to recognise project constraints and determine appropriate methods Expertise with a range of tools to deliver in-person and remote research sessions An ability to make sense of and translate research findings into high-impact outputs Dedication to developing in-house research capabilities Team/process Familiar with the agile process Understanding of wider development process, and where user research fits Ability to work collaboratively and mentor colleagues from other disciplines Ability to move with the team, iterating research during the project lifetime Presentation / Communication Skills Communicate the value of user engagement in new business activities: proposal writing; project scoping and presentations Present articulately, and explain user needs to clients Empathy to engage and develop strong working relationships with a range of individuals Confidence to both stick to your principles and flexible to take onboard those of others Understand communications needs around insights, to make a compelling case Do I fit the bill? ️ You are a highly motivated and enthusiastic individual who is passionate about improving the experiences of users by understanding their needs. Using a range of research techniques and best practices you'll help to craft the best outcome for users and our clients. Your experience will bring together quantitative and qualitative research data to draw business focused conclusions and you'll engage the team and clients to communicate the results and devise testing plans. With a flexible approach you'll need to adapt to changing objectives and drive the correct combination of activities to deliver project goals and deadlines. You'll be comfortable leading the user research on any project, helping and feeding insight to the wider team. You will deliver research and data-informed artefacts including personas, journey maps and user needs to drive effective products and services. You'll be comfortable working autonomously within a supportive environment. We value work-life balance and provide the right conditions to enable individuals reach their potential. The exciting bits! Softwire operates transparent pay scales and a profit share scheme based on role and overall company performance Salary: £37,700 - £49,600 + Profit Share Pension: Additional 5% of salary 25 days annual leave (with the option to buy and sell) ️ Time off for company-wide morale activities, time off for charitable / CSR activities Permanent health insurance Free annual eye test, cycle to work, electric vehicle lease schemes, and payroll charity donations 50% of company profits paid as bonus to employees Generous maternity, paternity and adoption pay Commitment to build a diverse and inclusive workplace Numerous exciting options for career development and training Dedicated budget for wide ranging staff activities and entertainment The key details Location: London Salary: Total package based on experience ranging from £41,000 - £55,000, plus pension - additional 5% of salary Start date: ASAP What's the culture like? "We're innovators. We're passionate problem-solvers in both software engineering and digital design. We are dedicated. And we love what we do. It all started when our founders Pete, Dan, and Phil realised that there was a better way to do things. A way that delivers results without squeezing the fun out of what we do. A way that is never corporate, but always professional. When you work with Softwire, you're not only becoming part of a team with in-depth technical skills and delivery expertise - you're joining a team filled with passion, guile, and an absolute dedication to producing the best work possible. Voted in the Sunday Times as one of the Top 100 Companies to Work For (now known as Best Companies), you'll be working in a thriving environment full of innovation, devotion, and outright electricity." What we stand for Here at Softwire, we hold four key values at the core of everything we do: We really care about what we do When we say we care, we honestly mean it. Our work is our passion, and eve-rything that comes through our doors is treated with the utmost respect and with the same level of care that we'd treat our own work. Because honestly - we really do care. We trust and are trustworthy We're not micromanagers. We place a level of trust in each member of our team to work their hardest and produce the best they can achieve. This is an innovative but fun place to work - and we trust that you'll meet our standards. We are kind Clients come to us with complex, exciting, but often challenging projects. And we are the friendly face that will help them reach their goals - and be with them for the long run. Our team is open, accepting, and always ready to accept new ideas. Because after all, in a world where being kind is free - why be anything but? We are fun When you're working at the forefront of technology, every day is different. And in this fast-paced environment, we realise that work isn't always going to be fun. Some days can be stressful, but despite this, we know the importance of enjoying ourselves. Because at the end of the day, we spend a lot of time at work - so we might as well have fun while we're there." Equality, Diversity and Inclusion at Softwire ️ Softwire is an equal-opportunities employer and does not discriminate on the basis of age, disability, gender including gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status. All matters related to employment are decided on the basis of qualifications, merit, and business need. So, what are the next steps? ️ Apply via Feisty Answer simple screening questions (to follow) Follow link (to follow) to complete your application A job from Feisty.

Role Description Self-starter with a passion for design, who understands how data can be used to tell a story? - Check out this opportunity to join a team of globally acclaimed experts in the media and entertainment industry! Tell me more Ampere Analysis is a research and analytics firm focusing on the film, TV and communications sector. They work with an extensive range of media and communications companies, including Hollywood studios, public broadcasting groups, online video providers, pay TV operators and telecoms groups. As a rapidly growing business working with some of the world's largest companies, Ampere is regularly seeking talented and motivated people to join their team. They are now looking to recruit a full-time junior designer who is highly motivated with an eye for detail to join their Marketing team. So what's the job? The role will be focused primarily on the design of whitepapers and reports, as well as creating and managing all of the company's sales and marketing collateral. Ampere is a market research and data analytics company so a passion for working with, and visualising data is important for this role. The successful candidate will be responsible for the graphic design and creative elements - from start to finish - for a wide variety of projects. Ampere is a data analytics company so a passion for working with and visualising data is important for this role. Ideally, you will have at least one year's experience in a similar role or will be able to present a portfolio of relevant work. They're keen to speak to candidates with a passion for design, who understand how data can be used to tell a story. This is a brand-new role within Ampere so they are looking for self-starters and independent thinkers who can work closely with different teams across the company to bring their analysis to life. Your responsibilities will include, but not be limited to: Work with research leads in different teams to design and curate custom projects for some of the biggest companies within the entertainment industry Create high quality deliverables for both internal and external projects Work closely with the commercial team to create valuable marketing and sales collateral and materials Build strong relationships across the company to develop new creative ideas Assist in the review and design development of external communications to our clients and marketing database (email template design) Assets you'll lead design on include: Custom projects and reports for clients Posters for promotional and client use Marketing and sales material Other promotional assets - as suggested and developed by you Do I fit the bill? ️ Skills and Experience required A relevant qualification in graphic design is required The ability to demonstrate advanced use of Microsoft PowerPoint and Adobe Creative Suite Strong communication skills both verbal and written Experience of working in a team The ability to work independently, problem solve to help generate solutions and introduce new ideas The exciting bits! Join and learn from a team of globally acclaimed experts in the media and entertainment industry in the heart of London Gain unique insight into the evolving business models and latest trends in video-on-demand, film and TV licensing and content production Learn in a dynamic, data-driven environment, helping to create solutions to solve real-world problems, both for Ampere and for some of the largest media companies in the world Receive a selection of other company benefits such as, private medical insurance, flexibility around home working and regular team-building activities The key details Central London - With flexible WFH options Salary £25k p.a. Start date: ASAP What's the culture like? "We actively work on building an inclusive, friendly, and open-minded culture, fostering collaboration and teamwork to encourage both personal and professional growth. As a business, we are open-minded to flexible working, helping to support balancing business and career priorities with personal responsibilities. We understand the importance of good communication and feedback, and provide regular 1:1's and annual reviews for all staff to ensure the best opportunity for success and growth. You can expect responsibility early on, clearly-defined expectations in career progression, opportunities and training for developing your skills, and the chance to work on diverse and interesting projects in a rewarding, innovative and enjoyable environment." Equality, Diversity and Inclusion at Ampere Analysis ️ "We are proud to be an equal opportunities employer and actively work on building an inclusive, friendly, and open-minded culture that embraces diversity, fosters collaboration and teamwork and encourages both personal and professional growth." So, what are the next steps? ️ Apply via Feisty so your application is sent straight to the employer. Include response to questions to follow A job from Feisty.

Role Description Needed: enthusiastic Business Development Managers to come and join in the fun and work with some of London, Europe and the world's best creative and advertising agencies. The role So, what does the job actually entail? Each of the Business Development Managers work with two agencies of the PR, creative, digital, design, marketing or comms variety. After developing a deep understanding of the industry and your agency's unique propositions, you'll contact their dream brands with a view to setting up valuable introductions between Mr/Mrs Brand and Mr/Mrs Agency, both over the phone and via email. You will build fantastic relationships with your agency clients and learn everything that makes them special and unique. You will work behind the scenes on your agency's new business and marketing strategy - so, which industries they should target, what types of brands you should approach and how to help them stand out from the competitive London agency crowd. As well as working in the office in Wapping, every fortnight you'll spend one day working from each of your agency's offices, absorbing their culture and mingling with some of the best creative minds the London agency scene has to offer. Who are Future Factory looking for? Do you love Branding? Design? Social Media? Digital Innovation? Do you love researching trends in Fashion, Food and Bev, Travel, Tech and more? Do you have a degree under your belt? Do you have an excellent command of the English language? Not afraid to pick up the phone? Interested in the wonderful world of agencies and brands? Yes? Fabulous, that's exactly the kind of guy or gal Future Factory are looking for. They are looking to grow their team rapidly and would prefer candidates who are available to start promptly! Are there perks? You bet your ass there are perks! You'll get a tip-top and shiny Macbook Air of your very own 2 days + WFH per week Access to NABs for mental wellbeing, training and learning Quarterly Wellness outings - e.g pottery, musical theatre, rounders Monthly incentives that encourage time off for a lovely work/life balance Never having to work past 5.30pm 20 days holiday + all bank holidays, AND they give you that funny bit in between Christmas and NYE off too They have monthly team outings (boozy mini-golf, escape rooms and African drumming therapy to name but a few) And to top it all off you get to work with the funniest bunch of rapscallions in London. Monetary bits and bobs Salary is £23-25k (depending on experience) + £3600 in bonuses in your first year. Future Factory are personable people who love people with cracking personalities, so if you're the person for them get your application in! A big part of the job is approaching brands in unique and interesting ways, so show them what you've got. Oh, and no need to wear a suit or shoulder pads. A job from Feisty.

Role Description Just graduated and not sure what to do next? Want to learn more about the fastest growing businesses in the UK? Well, look no further! The role Beauhurst are on a mission to become the essential tool for anyone wanting to work with or understand high growth businesses. They sell their constantly evolving product to a huge variety of industries to sell to (over 20!) which means you'll never get bored & will have to be flexible in your approach to lead opening. They're also growing quickly: with increasing team targets they need to find the best leads they can for their Sales team. They're looking for a great Business Development Associate (you, we hope?) to help them find these hidden gems. What will you be doing? Once your an expert on their platform, your responsibilities will include: Researching potential clients: carrying out thorough research across market trends, and finding potential clients who can benefit from Beauhurst Reaching out to leads: writing targeted, well written outreach pieces via email, LinkedIn, or on the phone Consulting: Quickly & succinctly getting to the heart of clients' needs, and shaping your conversation to the way that Beauhurst could help them Improving processes: actively finding ways to improve your own process as well as suggesting ways to improve the efficiency of the wider team The exciting bits! Beauhurst are offering a competitive starting salary. On top of this, they invest a lot in keeping their people happy and healthy! So as well as that, you'll also get: Training: Structured training & ongoing personal development Wellbeing: Free coaching, counselling and virtual yoga/mindfulness sessions Socials: Drinks every Friday, office parties, company away days and regular team events Options: Substantial options scheme, so you can share in the growth you help create Talks: Interesting speakers in the office and on Zoom Snacks: Unlimited supply of healthy snacks and drinks Books: You can order any relevant books you like or come along to their book club evening Travel loans: Rail season ticket loan and cycle to work scheme Who are you? You should be a University Graduate with strong academics (ABB or above at A Level, or equivalent). Any experience in business is an absolute plus! Ideally, you'll be: Proactive/ambitious: you love suggesting ways to do things better & are driven by your targets and your own personal growth! A natural people-person: a great listener, emotionally intelligent, and great at getting to know all different personalities Quick thinker: you pick things up fast, and you're able to remain calm under pressure Resilient: you're able to bounce back after a set-back and proactively learn from your mistakes A job from Feisty.

Role Description Are you a Recruitment, HR, or L&D professional looking to grow in fast-paced work environment? Want to help revolutionise the professional coaching industry? Then this could be the role for you! So what's the job? Sama are a fast-growing, mission-driven startup looking for an enthusiastic, creative, motivated, and hands-on professional to join them as a Coach Recruiting and Community Manager. In this role, you will grow Sama's associate coaching team by coordinating the coach recruiting effort, as well as supporting and engaging the established coaching community. You will be responsible for sourcing qualified coach candidates, scheduling interviews, conducting background checks, and ensuring the onboarding process runs smoothly. You will bring experience working in recruitment in an entrepreneurial team as well as with most aspects of a recruiting cycle. Knowledge of the executive coaching industry is a plus. Who are Sama looking for? Sama's ideal candidate is someone who... Takes initiative and produces results, delivering on OKRs/KPIs Is a critical thinker and problem-solver Is highly organised and technologically proficient Collaborates effectively with a talented team Has outstanding communication skills, effective both internally and externally Is a self-starter who is also a great team-player Enjoys organising events I'm interested, tell me more You will have experience in Recruiting, HR, or L&D, preferably in an entrepreneurial environment, and have led an HR process cycle from start to finish to deliver strong results. You will be comfortable working with diverse candidates across different geographies. Excellent verbal and written communication skills are a must to be successful in this role. You are truly value-driven and have a strong belief in the importance of building a diverse and inclusive community. It would be a huge bonus if you had a Bachelor's degree marketing, business or other relevant field, or experience building and managing an online community. Sama's values ️ Accountability Curiosity Collaboration Great communication Thinking and acting differently Trust Ownership A true passion for making the world a better place is a must! If this sounds like you, Sama would love to hear from you! ED& In their own words, "Sama is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status." The Details London, UK You must have the right to work in the UK without sponsorship £30-£35k per year, plus annual performance bonus Sounds great! Where can I apply? ️️ Apply via Feisty to have your CV sent straight to Sama Interviews with the Sama team Offer! A job from Feisty.

Role Description Are you an intelligent, driven and commercially minded graduate who wants to build a career in a commercially focused role but is unsure of which path is best for you? Look no further - this is the role for you! The role Beauhurst are a market-leading tech company that provides data on the fastest-growing companies in the UK (think Monzo and Babylon!). They're growing quickly and have recently set up a new team to look after their Enterprise Accounts - the largest and most important subscribers and potential clients. The team currently looks after 35 of the most complex, commercially valuable clients, working to build long-term mutually beneficial partnerships. The team is also responsible for researching, approaching and converting around 100 prospective Enterprise Accounts they'd like to sell to over the coming years. They're now looking to build out the Enterprise Accounts team with their first external hire. You'll be working directly with the Head of Enterprise Accounts, supporting them on strategic account planning, research, reporting, sales & account management tasks. What will you be doing? Helping to develop short, mid and long-term plans for the current Enterprise Account subscribers Compiling weekly, monthly, and ad-hoc reports to inform Beauhurst's approach in this space Networking, attending events & entertaining current and prospective clients Identifying and thoroughly researching new Enterprise Account sales opportunities Reaching out to both existing and prospective clients In addition to ongoing training and professional development, Beauhurst will run an in-depth training programme to bring you up to speed with their platform itself, the industries they work with, the value they provide to each of their subscriber types and their Sales & Account Management processes. The exciting bits! Beauhurst are offering a competitive starting salary plus a bonus scheme. On top of your pay, they invest a lot in keeping their people happy and healthy, including: Training: Structured training & ongoing personal development Wellbeing: Free coaching, counselling and virtual yoga/mindfulness sessions Socials: Drinks every Friday, office parties, company away days and regular team events Options: Substantial options scheme, so you can share in the growth you help create Talks: Interesting speakers in the office and on Zoom Snacks: Unlimited supply of healthy snacks and drinks Books: You can order any relevant books you like or come along to theu book club evening Travel loans: Rail season ticket loan and cycle to work scheme Who are you? You should be a university graduate with strong academics. As Beauhurst provide thorough training on their product and space, they're OK with you not bringing a huge amount of experience to the role - but you do need to have some relevant experience within a professional environment. Whether it's internships, a placement year, client-facing work or even a full end-to-end sales process, they'd love to hear from you. Ideally, you will also be... Proactive/ambitious: you love suggesting ways to do things better & are driven by your targets and your own personal growth! A natural people-person: a great listener, emotionally intelligent, and great at getting to know all different personalities Commercially aware & confident communicating with senior decision makers Quick thinker: you pick things up fast, and you're able to remain calm under pressure Able to work well under pressure and enjoy problem solving A Team player with ability to work collaboratively across the business A job from Feisty.

Role Description Want to take the next step into an exciting BeautyTech startup? Want a hand in its growth? Then this is the role for you. The role Needed: an Onboarding & Recruitment Executive to support the team at Secret Spa - you will be responsible for growing the network of hair, beauty and wellness freelancers working on the platform! You will cover all aspects of the Professional Community function and work closely with other functions of the business when required. Supporting the expansion of the network and optimisation of all stages of the growth funnel as well as building community amongst the professionals. Sound interesting? Read on! What will you be doing? Work to scale the professional network community, creating a high-performance, aspirational and exclusive community of the UK s elite professionals. This will include a mix of Inbound, Outbound and Account Management. Contribute to the growth of the professional network through the vetting and onboarding of new professionals. Respond to general enquiries from existing and new professionals and carry out ad hoc administrative tasks. Be instrumental in coming up with new lead generation ideas. Run communications to the network through multiple mediums including push notifications, social media and email. Drive quality across all aspects of the professional network by monitoring ratings and reviews and implementing processes to maintain the highest of standards. Who are they looking for? These are the essential requirements... You use initiative and can think outside of the box when tackling tasks. You re a people person. You enjoy working with clients and putting together training resources. You re tech-literate, you ll be expected to pick up new software tools rapidly. You have a confident phone manner. You re not afraid to pick up the phone to both take inbound calls, and make outbound calls. You have an active interest or previous experience in the beauty and wellness industry. You are agile and have a can do attitude. As a small business tasks vary to react to current priorities and you have to be able to pivot. You have excellent interpersonal skills and ability to build relationships (internal and external). You re a good writer with attention to detail. You have a strong sense of ownership but know when to escalate issues. You have the ability to thrive in a dynamic, high-growth environment and adapt to change. You have a bachelor degree or equivalent. These are the nice-to-haves... You have a minimum of 2 years experience in a sales or recruitment role. The exciting bits! This is a role in which you will make a real difference; working alongside a small team with the opportunity to have a direct impact on the growth of the business. You will be joining a compassionate, family-run team who care deeply about what we do and prioritise the health and happiness of our employees. You can also expect: Flexible and remote working Co-working office space with a range of high-growth companies, free gym, barista coffee machine and Friday drinks An honest and open feedback culture and individual development opportunities 25 days paid holiday, excluding bank holidays (33 in total) Generous beauty & wellness treatment allowance Cycle to Work scheme The key details Hybrid working; a mix of remote and based in their London office, with some optional travel as they expand £25-28,000, dependent on experience Why Secret Spa are great to work for In their own words: "Secret Spa is run by siblings so the company has a family feel to it and is a very friendly environment to work in. While we are growing fast, we still very much have a start-up vibe and our co-working office spaces echo that, we have a gym in the building and the office lays on a pretty impressive breakfast spread every Tuesday morning. The team at Secret Spa have quarterly events / parties where we get to celebrate our progress together as a company. We value and respect each and every employee equally, and actively support human rights and equality legislation." The interview process Apply via Feisty, and your CV will be sent straight to the hiring manager Initial 10-15 minute screening call 30 minute zoom call with the hiring manager to dig a little deeper into experience and suitability Task to be completed at home (roughly 40 minutes long) In-person interview where you will spend time speaking with 3/4 people from the company Offer! A job from Feisty.

Role Description Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry? If this sounds like you, then read on. The role onefinestay open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, they deliver a level of personal service and professional hospitality unmatched in the private rental industry. Now they need a new Service Executive to join their frontline time, ensuring guests have an amazing stay. They're fully equipped to simultaneously prepare bookings, offer additional services and solve problems to make sure every guest has a brilliant experience. This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) don't pass the buck. That's why they need a special sort - you're dedicated to the cause, full of enthusiasm and a through-and-through people person. You will be the main point of contact for guests booking in OFS's destinations in Europe - London being the main focus as their biggest direct destination, though as other destinations develop, the role will expand to include managing stays in other cities, starting from Paris. What will you be doing? Assist clients with troubleshooting problems as they arise Acting as the contact point between guests, operational suppliers and contractors to fix any issues that might arrive during a guest's stay Assist clients and accounting with the facilitation of payments Create & cultivate client relationships during the post-sale / pre-arrival / in-stay stages - via phone and email Guide and assist clients with their trip planning once the accommodation is confirmed, create experiences with the guest that will make their stay unforgettable Working with, and in some cases sourcing, worthy suppliers to help facilitate requests Who are they looking for? These are the essential requirements... You must be fluent in English! Dynamic and responsive Good commercial awareness Great at building relationships and communicating with a diverse client base Good organisation skills and able to manage your own workload autonomously Ambitious and results driven by a love of delivering top quality customer service No qualms about working early, late and on some weekends Sound judgement and decision-making skills, even under pressure These are the nice-to-haves... Customer service/hospitality experience preferred - ideally either hotel or retail! Any other languages also welcome - French in particular The key details London WeWork office ⏰ 40 hours per week, Monday-Sunday shifts £25,800 per year The interview process Apply via Feisty, so your CV will be sent to the Service Manager at OFS 20 minute phone interview Assessment centre style day with: 2 group exercises 1 individual exercise 1 strength-based interview Offer! A job from Feisty.