The Fitting Room-1
We create hype, demand + legacy. The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it. We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something. Why This Role Exists TFR is an agency with specialist expertise in the QSR sector, working with some of the world's leading global brands. The Client Services Account Director - QSR plays a pivotal role within the agency, providing strategic leadership across these key accounts. In this role, you will lead and grow the accounts within your remit, acting as a trusted partner to your clients. You will be directly responsible for representing each brand's needs within the agency, serving as the central conduit between clients and internal teams, and proactively anticipating client requirements at every touchpoint. With prior experience in the QSR sector and a strong working knowledge of HFSS and its implications for the wider industry and marketing mix, we are seeking someone who can think ahead, build deep strategic and cultural understanding of their clients, and ensure our work delivers impact every time. Key Responsibilities Client Leadership Lead the client relationship from a senior strategic and day to day perspective with confidence and clarity. Build deep understanding of your client's world and strategic marketing goals, using your industry expertise to advise and shape campaigns, including the new HFSS regulations. Become the go-to partner for your clients, bringing thought leadership, cultural insight and creative excellence. You should be their first call and have quick, intelligent solutions. Manage and grow your accounts through trust, operational excellence and exceptional delivery. Strategic + Creative Impact Shape briefs and ensure they're grounded in cultural and QSR category intelligence. Contribute to idea development and push thinking that elevates the client's work. Translate cultural and consumer insight into compelling storytelling and clear recommendations. Guide wider teams responses and ensure responses and activity is aligned to client goals. Excellence in Delivery Work with the wider team to oversee end-to-end delivery across campaigns, ensuring work is on time, on brief and commercially sound. Work with cross-functional teams across Creative, Strategy, Social, Production, PR and Talent, creating a positive and collaborative environment with clear communication and expectations. Drive quality control and uphold TFR's high standards across social, content, experiential, influencer and PR activity. Spot challenges early, solve proactively and maintain healthy client dynamics. Commercial Ownership Support development of scopes, statements of work and costings across integrated campaigns. Identify opportunities for growth upsell, cross-sell and expanding services within your clients. Skills, Experience + Mindset You'll thrive here if you bring: A minimum of 6 years in Client Services roles within an agency, with a minimum of 1 year specifically leading a QSR or Hospitality brand with more than 50 sites. Demonstrable experience working with QSR brands, with hands-on knowledge of HFSS and the impact on the marketing mix is integral. Prior experience in a client-facing Account Director or Senior Account Manager position ready to step up. Experience leading integrated campaigns across social, content, experiential, PR and influencer activity. Strong understanding of brand building within high demand, culturally led sectors. Excellent communication (verbal, written, presentation) with client leadership presence. Strong strategic thinking and ability to link insight to ideas and execution. Highly organised with rigorous attention to detail across budgets, scopes and delivery. Ability to manage multiple priorities with calm and focus in a fast-paced environment. Commercially sharp, solutions-led and confident making recommendations. The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.
We create hype, demand + legacy. The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it. We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something. Why This Role Exists TFR is an agency with specialist expertise in the QSR sector, working with some of the world's leading global brands. The Client Services Account Director - QSR plays a pivotal role within the agency, providing strategic leadership across these key accounts. In this role, you will lead and grow the accounts within your remit, acting as a trusted partner to your clients. You will be directly responsible for representing each brand's needs within the agency, serving as the central conduit between clients and internal teams, and proactively anticipating client requirements at every touchpoint. With prior experience in the QSR sector and a strong working knowledge of HFSS and its implications for the wider industry and marketing mix, we are seeking someone who can think ahead, build deep strategic and cultural understanding of their clients, and ensure our work delivers impact every time. Key Responsibilities Client Leadership Lead the client relationship from a senior strategic and day to day perspective with confidence and clarity. Build deep understanding of your client's world and strategic marketing goals, using your industry expertise to advise and shape campaigns, including the new HFSS regulations. Become the go-to partner for your clients, bringing thought leadership, cultural insight and creative excellence. You should be their first call and have quick, intelligent solutions. Manage and grow your accounts through trust, operational excellence and exceptional delivery. Strategic + Creative Impact Shape briefs and ensure they're grounded in cultural and QSR category intelligence. Contribute to idea development and push thinking that elevates the client's work. Translate cultural and consumer insight into compelling storytelling and clear recommendations. Guide wider teams responses and ensure responses and activity is aligned to client goals. Excellence in Delivery Work with the wider team to oversee end-to-end delivery across campaigns, ensuring work is on time, on brief and commercially sound. Work with cross-functional teams across Creative, Strategy, Social, Production, PR and Talent, creating a positive and collaborative environment with clear communication and expectations. Drive quality control and uphold TFR's high standards across social, content, experiential, influencer and PR activity. Spot challenges early, solve proactively and maintain healthy client dynamics. Commercial Ownership Support development of scopes, statements of work and costings across integrated campaigns. Identify opportunities for growth upsell, cross-sell and expanding services within your clients. Skills, Experience + Mindset You'll thrive here if you bring: A minimum of 6 years in Client Services roles within an agency, with a minimum of 1 year specifically leading a QSR or Hospitality brand with more than 50 sites. Demonstrable experience working with QSR brands, with hands-on knowledge of HFSS and the impact on the marketing mix is integral. Prior experience in a client-facing Account Director or Senior Account Manager position ready to step up. Experience leading integrated campaigns across social, content, experiential, PR and influencer activity. Strong understanding of brand building within high demand, culturally led sectors. Excellent communication (verbal, written, presentation) with client leadership presence. Strong strategic thinking and ability to link insight to ideas and execution. Highly organised with rigorous attention to detail across budgets, scopes and delivery. Ability to manage multiple priorities with calm and focus in a fast-paced environment. Commercially sharp, solutions-led and confident making recommendations. The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.
The Fitting Room-1
We create hype, demand + legacy. The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it. We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something. Why This Role Exists The Business Director - Hospitality, QSR and Leisure will lead their own division of the agency, bringing strategic direction, commercial leadership and cultural fluency to our clients operating in fast-moving, high-impact environments. This role exists to be the senior partner to our clients, you must be someone who builds trust in the boardroom, relevance in the feed and empowerment in an enthusiastic team. Leading multi-disciplinary teams across communications, social, creators, partnerships, experiential and project delivery, you will know how to translate brand ambition into sharp, actionable, culturally tuned work, ensuring all our activity ladders back to brand, audience and cultural intent. You create clarity, pace and momentum, driving retention, growth and creative excellence across your portfolio. Key Responsibilities Client + Stakeholder Leadership Act as the senior point of contact for flagship QSR, Hospitality and Leisure clients. Build trusted relationships with CMOs, brand teams and senior stakeholders. Understand client ambitions and translate them into sharp, actionable briefs. Provide a strong point of view on brand, culture, category and audience. Manage high-stakes conversations with clarity, confidence and commercial grounding. Strategic + Creative Impact Guide strategic direction across earned, owned and paid activity. Ensure all work is rooted in cultural intelligence and QSR/Hospitality and Leisure category understanding. Leading strategy, creative and production teams within the QSR/ Hospitality and Leisure department to deliver standout, culturally resonant campaigns that ladder into brand intention and business impact. Translate trends into insights that inform commercial and creative action. Commercial Ownership Own client account P&L across QSR, Hospitality and Leisure portfolios. Oversee scopes, budgets, forecasting, resourcing and profitability. Identify and grow organic opportunities across TFR's service lines. Lead proposals, renewals and new business pitches with commercial competence. Contribute to agency revenue planning, pipeline forecasting and leadership decisions. Ensure high commercial rigour across teams and accounts. Team Leadership + Development Manage, mentor and upskill a high-performance team. Lead multi-disciplinary teams across Social, Content, PR, Communications and Project Delivery. Set the tone for clarity, energy, pace and cultural curiosity. Ensure teams operate with accountability, strong communication and values-driven behaviour. Build a positive, ambitious and supportive team culture. Delivery Excellence Oversee seamless cross-functional delivery across multiple workstreams. Maintain standards of excellence across strategy, creative, comms, social and experiential. Support teams to identify risks early and course-correct. Champion integrated thinking and ensure all outputs meet TFR's bar for cultural impact. Skills, Experience + Mindset Minimum of 10 years experience in a client-facing role within a culture-first, creative, social or brand agency working with leading QSR and Hospitality brands. Experience running multi-workstream, integrated accounts across social, content, PR, creator and experiential. Strong commercial track record: P&L ownership, forecasting, growth and contract negotiation. Exceptional communication, presentation and influencing skills from C-suite to cross-functional teams. Deep cultural fluency with the ability to translate trends into strategic action. Strong problem-solving ability with sharp prioritisation and decision-making. Highly organised with strong budget management and commercial acumen. Strategic, commercially sharp and culturally tuned. Positive, proactive and solutions-led, even under pressure. Thrives in pace and excels in fast-moving client environments. Values-driven leader who brings energy, empathy and excellence. Collaborative and team-first but confident in senior leadership moments. Willing to be hands-on when needed and lead from the front. The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.
We create hype, demand + legacy. The Fitting Room is an award-winning, independent global culture and communications house. We design culturally iconic moments at the intersection of strategy, creativity and truth, building lasting connections between brands, culture and the people who shape it. We are fast, ambitious and deeply people-powered. Our work gets talked about because it always stands for something. Why This Role Exists The Business Director - Hospitality, QSR and Leisure will lead their own division of the agency, bringing strategic direction, commercial leadership and cultural fluency to our clients operating in fast-moving, high-impact environments. This role exists to be the senior partner to our clients, you must be someone who builds trust in the boardroom, relevance in the feed and empowerment in an enthusiastic team. Leading multi-disciplinary teams across communications, social, creators, partnerships, experiential and project delivery, you will know how to translate brand ambition into sharp, actionable, culturally tuned work, ensuring all our activity ladders back to brand, audience and cultural intent. You create clarity, pace and momentum, driving retention, growth and creative excellence across your portfolio. Key Responsibilities Client + Stakeholder Leadership Act as the senior point of contact for flagship QSR, Hospitality and Leisure clients. Build trusted relationships with CMOs, brand teams and senior stakeholders. Understand client ambitions and translate them into sharp, actionable briefs. Provide a strong point of view on brand, culture, category and audience. Manage high-stakes conversations with clarity, confidence and commercial grounding. Strategic + Creative Impact Guide strategic direction across earned, owned and paid activity. Ensure all work is rooted in cultural intelligence and QSR/Hospitality and Leisure category understanding. Leading strategy, creative and production teams within the QSR/ Hospitality and Leisure department to deliver standout, culturally resonant campaigns that ladder into brand intention and business impact. Translate trends into insights that inform commercial and creative action. Commercial Ownership Own client account P&L across QSR, Hospitality and Leisure portfolios. Oversee scopes, budgets, forecasting, resourcing and profitability. Identify and grow organic opportunities across TFR's service lines. Lead proposals, renewals and new business pitches with commercial competence. Contribute to agency revenue planning, pipeline forecasting and leadership decisions. Ensure high commercial rigour across teams and accounts. Team Leadership + Development Manage, mentor and upskill a high-performance team. Lead multi-disciplinary teams across Social, Content, PR, Communications and Project Delivery. Set the tone for clarity, energy, pace and cultural curiosity. Ensure teams operate with accountability, strong communication and values-driven behaviour. Build a positive, ambitious and supportive team culture. Delivery Excellence Oversee seamless cross-functional delivery across multiple workstreams. Maintain standards of excellence across strategy, creative, comms, social and experiential. Support teams to identify risks early and course-correct. Champion integrated thinking and ensure all outputs meet TFR's bar for cultural impact. Skills, Experience + Mindset Minimum of 10 years experience in a client-facing role within a culture-first, creative, social or brand agency working with leading QSR and Hospitality brands. Experience running multi-workstream, integrated accounts across social, content, PR, creator and experiential. Strong commercial track record: P&L ownership, forecasting, growth and contract negotiation. Exceptional communication, presentation and influencing skills from C-suite to cross-functional teams. Deep cultural fluency with the ability to translate trends into strategic action. Strong problem-solving ability with sharp prioritisation and decision-making. Highly organised with strong budget management and commercial acumen. Strategic, commercially sharp and culturally tuned. Positive, proactive and solutions-led, even under pressure. Thrives in pace and excels in fast-moving client environments. Values-driven leader who brings energy, empathy and excellence. Collaborative and team-first but confident in senior leadership moments. Willing to be hands-on when needed and lead from the front. The Fitting Room started with less than £20 and a vision to build something different. That idea-to-execution mindset still defines us and is central to how we hire. We look for individuals with proven experience, strong drive and values that align with our culture. If you care deeply about your craft, live and breathe pop culture, and want to help shape an ambitious independent agency, get in touch.
