KERV
Solution Director - Business Development team Where the jobisbased Hybrid (will need to attend Kerv Digital offices and customer sites as and when required, in line with Kerv Digital's hybrid working policy) Who We Are Looking For The ideal candidate will possess: Detailed knowledge of the Microsoft Business Platform : Comprehensive expertise in Dynamics 365 (Customer Engagement, ERP, and HCM), Power Platform, Azure, and data-centric solutions. Detailed knowledge of pro-code software solutions across a variety of programming languages (.net, React,Node.js, Typescript, Java etc.) which are platform agnostic, understanding the benefits of this approach over a vendor specific platform approach. An understanding of where Autonomous SaaS, Agentic platforms, and AI-infused Business Platforms can be leveraged and how they provide value. A good understanding of how AI is being applied and how it can be driven responsibly. Experience of delivering solutions into a range of industries, especially (but not limited to) UK public sector and financial services. Innovative Mindset: A track record of leveraging cutting-edge Microsoft technologies, such as AI, advanced analytics, and cloud-native solutions, to address complex challenges in the public sector. Enterprise Project Leadership: Extensive experience in leadership roles for multiple complex enterprise project lifecycles from inception to delivery. Client Relationship Expertise: Exceptional skills in building and nurturing strong, long-term relationships with key clients and partners, ensuring trust and sustained collaboration. Commercial and Marketing Acumen: Demonstrated ability to apply a commercial perspective to market and customer intelligence, identifying new routes to market, opportunities, and product offerings. Strategic and Political Skills: Strong political awareness and presentation skills, with the ability to navigate conflicting interests, meet competing requirements, and communicate effectively at all levels. Executive Representation: Confidence in representing Kerv Digital in Director and C-suite forums, building professional networks and managing critical escalations. Leadership and Collaboration: Excellent leadership, communication, and organisational skills, with a collaborative approach to enabling teamwork across departments and practices within Kerv Digital. Mentoring and Team Development: A passion for mentoring team members, supporting their professional growth and fostering a culture of continuous learning and development. Microsoft Community: Strong ties to the Microsoft Community and have strong relationships with those within Microsoft itself. Wider software community: Strong ties with the wider software services community, including other vendors like AWS and Google. Key Responsibilities Technical and Solution Leadership: Oversee the technical and solution strategy for key strategic engagements, ensuring alignment with organisational goals. Sales Engagement: Collaborate with Sales to craft compelling technical proposals, including the preparation and delivery of demonstrations in partnership with technical pre sales, contributions to bids, and to sales presentations. Governance and Quality Assurance: Provide top level technical governance across the portfolio of industry projects, ensuring consistent quality and alignment with best practices. Strategic Advisory: Contribute to the development and refinement of industry strategy, leveraging insights to guide decision making and innovation. Cross Team Collaboration: Work closely with our various industry Pods, CTO, and other key stakeholders to drive broader organisational strategy and ensure successful project delivery. Thought Leadership: Act as a thought leader, promoting Kerv Digital's strategy, expertise and value proposition to clients and partners. We are also looking for people that fit how we work, which is somethinglike; Happiest working under their own direction, but fully supported when needed An obvious attention to detail, we want you to obsess about the little things! An escalation handler, able to achieve win win outcomes by utilising the skills across the team Ability to work effectively with remote teams in India, and other locations Ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest, and fiercely equal employer that believes completely in providing the best possible work experience for our employees: RealFlexibility we're a family first organisation,and if the work gets done,you can workwhen and where veryou want.A healthy approach for most employeesseems to be splitting three ways between home, customersites and the office. Awesome Environment all of our employees will tell you that we foster aneasy going environment,are experts at what we do and care deeply about what we work on - that's in large part because the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit stotransform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits all the usual suspects and then some.Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goods(we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Fulldisclosure; some benefits can only be provided after probation. Recognition& Growth Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Don't take our word for it though, check out our impartial Glass Door reviews Location United Kingdom Job Type Full Time Application Closing Date 28th February 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Will you require visa sponsorship now or in the future to work in the UK? No Yes
Solution Director - Business Development team Where the jobisbased Hybrid (will need to attend Kerv Digital offices and customer sites as and when required, in line with Kerv Digital's hybrid working policy) Who We Are Looking For The ideal candidate will possess: Detailed knowledge of the Microsoft Business Platform : Comprehensive expertise in Dynamics 365 (Customer Engagement, ERP, and HCM), Power Platform, Azure, and data-centric solutions. Detailed knowledge of pro-code software solutions across a variety of programming languages (.net, React,Node.js, Typescript, Java etc.) which are platform agnostic, understanding the benefits of this approach over a vendor specific platform approach. An understanding of where Autonomous SaaS, Agentic platforms, and AI-infused Business Platforms can be leveraged and how they provide value. A good understanding of how AI is being applied and how it can be driven responsibly. Experience of delivering solutions into a range of industries, especially (but not limited to) UK public sector and financial services. Innovative Mindset: A track record of leveraging cutting-edge Microsoft technologies, such as AI, advanced analytics, and cloud-native solutions, to address complex challenges in the public sector. Enterprise Project Leadership: Extensive experience in leadership roles for multiple complex enterprise project lifecycles from inception to delivery. Client Relationship Expertise: Exceptional skills in building and nurturing strong, long-term relationships with key clients and partners, ensuring trust and sustained collaboration. Commercial and Marketing Acumen: Demonstrated ability to apply a commercial perspective to market and customer intelligence, identifying new routes to market, opportunities, and product offerings. Strategic and Political Skills: Strong political awareness and presentation skills, with the ability to navigate conflicting interests, meet competing requirements, and communicate effectively at all levels. Executive Representation: Confidence in representing Kerv Digital in Director and C-suite forums, building professional networks and managing critical escalations. Leadership and Collaboration: Excellent leadership, communication, and organisational skills, with a collaborative approach to enabling teamwork across departments and practices within Kerv Digital. Mentoring and Team Development: A passion for mentoring team members, supporting their professional growth and fostering a culture of continuous learning and development. Microsoft Community: Strong ties to the Microsoft Community and have strong relationships with those within Microsoft itself. Wider software community: Strong ties with the wider software services community, including other vendors like AWS and Google. Key Responsibilities Technical and Solution Leadership: Oversee the technical and solution strategy for key strategic engagements, ensuring alignment with organisational goals. Sales Engagement: Collaborate with Sales to craft compelling technical proposals, including the preparation and delivery of demonstrations in partnership with technical pre sales, contributions to bids, and to sales presentations. Governance and Quality Assurance: Provide top level technical governance across the portfolio of industry projects, ensuring consistent quality and alignment with best practices. Strategic Advisory: Contribute to the development and refinement of industry strategy, leveraging insights to guide decision making and innovation. Cross Team Collaboration: Work closely with our various industry Pods, CTO, and other key stakeholders to drive broader organisational strategy and ensure successful project delivery. Thought Leadership: Act as a thought leader, promoting Kerv Digital's strategy, expertise and value proposition to clients and partners. We are also looking for people that fit how we work, which is somethinglike; Happiest working under their own direction, but fully supported when needed An obvious attention to detail, we want you to obsess about the little things! An escalation handler, able to achieve win win outcomes by utilising the skills across the team Ability to work effectively with remote teams in India, and other locations Ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest, and fiercely equal employer that believes completely in providing the best possible work experience for our employees: RealFlexibility we're a family first organisation,and if the work gets done,you can workwhen and where veryou want.A healthy approach for most employeesseems to be splitting three ways between home, customersites and the office. Awesome Environment all of our employees will tell you that we foster aneasy going environment,are experts at what we do and care deeply about what we work on - that's in large part because the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit stotransform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits all the usual suspects and then some.Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goods(we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Fulldisclosure; some benefits can only be provided after probation. Recognition& Growth Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Don't take our word for it though, check out our impartial Glass Door reviews Location United Kingdom Job Type Full Time Application Closing Date 28th February 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Will you require visa sponsorship now or in the future to work in the UK? No Yes
KERV
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.