Greggs PLC

We have a fantastic opportunity to join the Retail team at Greggs as Head of Retail for the North Region. As a key member of the Greggs Senior leadership team, you will play a vital role in helping to shape the future of our business. Reporting directly to the Retail Director, you'll lead and inspire 5 Retail Operations Managers, 30 Area Managers, and more than 7,000 Team Members across 500+ shops in the North Region. Your primary focus will be to lead your teams to drive profitable growth by executing the retail strategy, nurturing talent, and unlocking new opportunities for expansion and commercial success. In return, we can offer: Management Bonus Scheme which is worth up to 30% of your salary Pension scheme with matching employer contributions up to 7% Colleague discount, up to 50% off our own-produced products Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day The opportunity to purchase additional annual leave twice a year Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate Private Medical Insurance which is free for you and subsided for your dependants Income Protection should you become unable to work due to long-term sickness Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers Career progression and learning and development opportunities A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another About the role This is a full-time role, however flexibility in this will be considered We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role The base location for this role would be within the North Region which covers, North East, Scotland, Cumbria and Northern Ireland. What you'll do Accountable for growing our business both in terms of organic shop growth and through new shop development Drives consistently high standards of customer service across the Region Leading the Regional Team Strategic and visible leader who coaches and supports the regional team in alignment with Greggs' values. Promotes a culture of accountability and leadership while building high-performing, highly engaged teams Ensures the team has clear objectives, regular reviews and personal development plans in order to deliver the business objectives and develop the team to their full potential. Ensures the appropriate coordination of functional support to deliver the Business plan. Business Development Actively drives the new shop opening programme within the Region Liaises with Shop Development and Property team to identify and open new sites Drives new channels and develops our business across all day parts Brand Responsibility Accountable for ensuring the consistent implementation of agreed Brand standards and practices within the Region. Ensures Brand initiatives and product launches are implemented in the Region Operational Excellence Helps deliver ongoing operational improvement by working across functions on developing operating standards. Brand Standard Delivery Responsible for ensuring that we deliver, as measured by audits, the necessary Brand standards for: • Service Style • Merchandising, • Quality of food baking and preparation • Retail Food Safety • H&S Cost Control and Profit Responsibility Accountable for delivery of the Regional sales and profit budget. About you We are looking for highly experienced, talented individuals with drive, who can demonstrate: Senior Management experience within a multi-site retailer with significant experience in delivery results through others. Experience of developing innovative solutions and contributing to strategic planning Have demonstrable experience in people management and people development within large, layered, multi-stie teams Have strong stakeholder engagement and management skills, working in large cross functional groups Present a welcoming attitude to change and adjust dynamically to continuous business change and improvement Proven commercial acumen with accountability for achieving and excelling company targets Excellent organisational skills with strong attention to detail Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, Teams and ideally some knowledge of AI, Co-pilot Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together Are supportive of an inclusive culture - recognising and valuing that difference is good About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture - the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join us!We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. Salary Competitive salary, depending on experience Frequency Annual Job Reference greggs/TP/22876/52052 Contract Type Permanent Contract Details Monday to Friday, however some flexibility may be required depending on business needs

# Shop Manager About the roleJoin us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two days will be the same, during a typical day at work you can expect to: Lead the team to deliver amazing results and maintain the excellent standards of the shop Drive high performance through recruitment, training and development, and colleague engagement Keep a close eye on things like wage controls, waste controls and customer service standards Roll your sleeves up and get involved in food preparation and serving customers Ensure the shop is clean, well-stocked and welcoming What we can offer you Competitive pay plus commission Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We'll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here. Apply now and get ready for the next exciting step in your career!.