Location: Stroud Salary Details: £35,000 - £45,000 Product Owners are responsible for leading the delivery of the technology here at Ecotricity. I have vacancy for a product owner to pair up with one of delivery teams and support the optimisation of one our platforms. The success of our entire business relies on digital channels and a self-service first model. The energy industry is complex though and many systems and services must be integrated to create journeys that support our customers' needs. We're building these journeys that also allow our contact centre agents to fully support our customers and plug the gaps where self-service isn't possible. Responsibilities Managing the build and continuous delivery of awesome software experiences that improve performance of our platforms Managing stakeholders through steering, agile ceremonies, stand-ups and workshops Run requirement gathering workshops with internal and external stakeholders. Continuous monitoring of product-related technical debt, working alongside the developers to ensure that sprints have an appropriate mix of new functionality, fixes and on demands changes Management of Product Backlog and prioritising requirements based on the business goals Development of User Stories, Acceptance Criteria and Epics Strong business case and cost benefit analysis skills Key Relationships Senior Business Stakeholders. UX Team Development teams QA Team Knowledge and skills Heavyweight digital product owner experience Stakeholder management and facilitation of decisions of all sizes Technical resource management Project Manager collaboration Management of Product Backlog Development of User Stories Senior presentation skills (c-suite) Risk and issue management Agile project estimation using story pointing and velocity reporting Project financial modelling Requirements Demonstrable experience of having delivered brilliant digital products and services Strong Jira experience including story pointing and velocity tracking Attention to detail, methodical approach First-rate written and verbal communication Proven personal development, self-management and a desire to be brilliant Clear and concise relaying of ideas and concepts Passionate about UX and previous involvement in creative UX builds strong user story writing experience using, gherkin/cucumber format and providing acceptance criteria Experience & confidence in public speaking Advantageous Digital agency experience Atlassian 'Confluence' tool experience Experience of working with both front-end and backend tech teams to deliver projects Knowledge of sustainability issues and a passion to fix them using technology Product Owner (certified) Recent experience in the Energy industry What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Jun 19, 2025
Full time
Location: Stroud Salary Details: £35,000 - £45,000 Product Owners are responsible for leading the delivery of the technology here at Ecotricity. I have vacancy for a product owner to pair up with one of delivery teams and support the optimisation of one our platforms. The success of our entire business relies on digital channels and a self-service first model. The energy industry is complex though and many systems and services must be integrated to create journeys that support our customers' needs. We're building these journeys that also allow our contact centre agents to fully support our customers and plug the gaps where self-service isn't possible. Responsibilities Managing the build and continuous delivery of awesome software experiences that improve performance of our platforms Managing stakeholders through steering, agile ceremonies, stand-ups and workshops Run requirement gathering workshops with internal and external stakeholders. Continuous monitoring of product-related technical debt, working alongside the developers to ensure that sprints have an appropriate mix of new functionality, fixes and on demands changes Management of Product Backlog and prioritising requirements based on the business goals Development of User Stories, Acceptance Criteria and Epics Strong business case and cost benefit analysis skills Key Relationships Senior Business Stakeholders. UX Team Development teams QA Team Knowledge and skills Heavyweight digital product owner experience Stakeholder management and facilitation of decisions of all sizes Technical resource management Project Manager collaboration Management of Product Backlog Development of User Stories Senior presentation skills (c-suite) Risk and issue management Agile project estimation using story pointing and velocity reporting Project financial modelling Requirements Demonstrable experience of having delivered brilliant digital products and services Strong Jira experience including story pointing and velocity tracking Attention to detail, methodical approach First-rate written and verbal communication Proven personal development, self-management and a desire to be brilliant Clear and concise relaying of ideas and concepts Passionate about UX and previous involvement in creative UX builds strong user story writing experience using, gherkin/cucumber format and providing acceptance criteria Experience & confidence in public speaking Advantageous Digital agency experience Atlassian 'Confluence' tool experience Experience of working with both front-end and backend tech teams to deliver projects Knowledge of sustainability issues and a passion to fix them using technology Product Owner (certified) Recent experience in the Energy industry What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Location: Stroud Salary Details: £45,000 - £50,000 About The Role Providing excellent service to our customers is fundamental to the continued success and growth to Ecotricity. The successful candidate will join the team responsible for securing the systems our people use to provide that excellent service. Working with your colleagues within the Information Security Team, you will consult on projects to ensure security by design, proactively identify vulnerabilities and security optimisations, and react to security incidents and questions as they arise. Your professional experience and judgement will help drive the improvements in the cyber security posture of Ecotricity. Specific technology exposure Clearly the skillset listed here is broad and diverse, and we don't expect you to have all those here, so don't be put off. Training is available to develop these skills. Public Cloud Security Tooling - Azure & AWS Microsoft 365: Intune, Entra ID, Defender suite of tools inc. Sentinel, Purview suite of tools, Exchange Online, SharePoint, Teams VMware Server and Storage Hardware Microsoft Windows Operating Systems (Server 2012 to 2022 & Windows 7 to 11) Linux Operating Systems On-Premise Active Directory Networking - Cisco/Fortigate Penetration Testing & Vulnerability Management Applications Cloud based Web Proxy Anti-virus/Anti-malware tooling Disk/Data Encryption About You The right candidate for this role will behave a demonstrable background in Cyber Security, a healthy passion for keeping up to date with the Security Landscape and an inquisitive nature to ensure no stone is left unturned in seeking to improve our posture. You'll be able to interpret and investigate requirements and issues and respond effectively, using good written and verbal communication skills. Experience and skill set Desired At least 3 years in a Cyber Security role within the last 5 years. Have obtained or be working towards a Cyber Security Certification. Understanding of Compliance Frameworks and Cyber Security Certifications (ie. NIST or Cyber Security Essentials). Knowledge of vulnerability databases (ie. NIST/CVSS). Experience operating within the ITIL Framework. Experience using Vulnerability & Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn't being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Jun 19, 2025
Full time
Location: Stroud Salary Details: £45,000 - £50,000 About The Role Providing excellent service to our customers is fundamental to the continued success and growth to Ecotricity. The successful candidate will join the team responsible for securing the systems our people use to provide that excellent service. Working with your colleagues within the Information Security Team, you will consult on projects to ensure security by design, proactively identify vulnerabilities and security optimisations, and react to security incidents and questions as they arise. Your professional experience and judgement will help drive the improvements in the cyber security posture of Ecotricity. Specific technology exposure Clearly the skillset listed here is broad and diverse, and we don't expect you to have all those here, so don't be put off. Training is available to develop these skills. Public Cloud Security Tooling - Azure & AWS Microsoft 365: Intune, Entra ID, Defender suite of tools inc. Sentinel, Purview suite of tools, Exchange Online, SharePoint, Teams VMware Server and Storage Hardware Microsoft Windows Operating Systems (Server 2012 to 2022 & Windows 7 to 11) Linux Operating Systems On-Premise Active Directory Networking - Cisco/Fortigate Penetration Testing & Vulnerability Management Applications Cloud based Web Proxy Anti-virus/Anti-malware tooling Disk/Data Encryption About You The right candidate for this role will behave a demonstrable background in Cyber Security, a healthy passion for keeping up to date with the Security Landscape and an inquisitive nature to ensure no stone is left unturned in seeking to improve our posture. You'll be able to interpret and investigate requirements and issues and respond effectively, using good written and verbal communication skills. Experience and skill set Desired At least 3 years in a Cyber Security role within the last 5 years. Have obtained or be working towards a Cyber Security Certification. Understanding of Compliance Frameworks and Cyber Security Certifications (ie. NIST or Cyber Security Essentials). Knowledge of vulnerability databases (ie. NIST/CVSS). Experience operating within the ITIL Framework. Experience using Vulnerability & Compliance scanning tooling. Experience using Code Security scanning tooling. Educational Requirements This role isn't being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you. About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering day Hybrid working Various company discounts (including shops, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
About The Role We are looking for a Business Development Manager - TPI Public Sector Sales to join our rapidly expanding and award winning business sales team. This is a field-based business development role, often engaging at a senior level. The core function of the role is to expand Ecotricity's Third Party Intermediary channel for the Public Sector in line with forecasted growth. The role holder will be responsible for delivering effective account management for a portfolio of existing and new TPIs in order to drive new business. This will include Energy consultants, Brokers and other intermediaries. The Business Development Manager will also work closely with our credit and finance departments, as well as our operational and front-line customer service teams, to make sure our cash and debt position is always considered with every opportunity, as well as making sure we can manage the portfolio from a customer service perspective. The BDM is expected to influence the wider B2B sales strategy, focusing on maximising sales efficiencies and introducing new products and services to meet overall B2B plan. This role is very varied, challenging, rewarding and requires good communication and organisational skills. What you will do: Deliver agreed sales targets in line with overall B2B plan Develop the Public Sector TPI portfolio supporting change within Ecotricity where required Proactively seek out new framework agreements on an ongoing basis The ongoing compliance/maintenance of the framework agreement, including regular contract reviews Deliver excellent customer service through strong relationships with our partners, understanding their needs and working with them in order to achieve targets Provide quotations for both Gas and Power contracts, from the initial tender, through the negotiation and acceptance stages Support and communicate with the Team Manager - Public Sector Sales frequently Work with other departments to cross promote the company brand and products Develop and cultivate new ideas for expanding the customer base Support the launch of new products and services - taking any opportunity to cross-sell Support back-office in providing aftersales support and customer care Attend off-site client meetings and events when required Integral role in new business pitches, securing of contracts and responsibility for the effective registration of new clients Work to KPIs and various business reporting tools. About you If you are successful in getting this role it means that you have a real passion for our vision for a Green Britain as well as having an energetic and dynamic approach. You'll be experienced in identifying new and existing opportunities along with a strong commercial acumen and will work closely with all departments to secure mutual customer targets. You have excellent communication skills and are an innovative thinker, willing to try new approaches, and will be someone who really connects with our Values. What you will do: Deliver agreed sales targets in line with overall B2B plan Develop the Public Sector TPI portfolio supporting change within Ecotricity where required Proactively seek out new framework agreements on an ongoing basis The ongoing compliance/maintenance of the framework agreement, including regular contract reviews Deliver excellent customer service through strong relationships with our partners, understanding their needs and working with them in order to achieve targets Provide quotations for both Gas and Power contracts, from the initial tender, through the negotiation and acceptance stages Support and communicate with the Team Manager - Public Sector Sales frequently Work with other departments to cross promote the company brand and products Develop and cultivate new ideas for expanding the customer base Support the launch of new products and services - taking any opportunity to cross-sell Support back-office in providing aftersales support and customer care Attend off-site client meetings and events when required Integral role in new business pitches, securing of contracts and responsibility for the effective registration of new clients Work to KPIs and various business reporting tools. What you will bring Knowledge, skills and experience: Understanding of the energy industry (desirable but not essential) Experience in the utilities industry would be highly advantageous Strong skill level in Excel, PowerPoint SAP or similar CRM Good computer literacy including Microsoft Office Packages Skill Set Required: Analytical ability to assess and interpret data and identify opportunities Strong communication with ability to communicate to a senior level of stakeholder (internal & external) as well as being able to speak at conferences and events Effectively manage relationships at all levels within end customer (including the setting of any customer expectations) Ability to develop relationships at a senior level and leverage added value from them High level of numeracy and problem solving ability Excellent written and verbal communication skills Ability to set clear agendas and control external meetings with clients Excellent time management & personal organisational skills Ability to think strategically and contribute to the overall B2B Sales strategy Strong networking & relationship building skills - both externally and internally Self-driven and results orientated Ability to work under pressure and manage multiple deadlines Strong commercial acumen Attributes: A naturally driven person with a go-getter attitude Influences outcomes by using effective negotiation Treats customers the way we like to be treated ourselves Solutions focused and resourceful Committed to continual improvement Engaging and motivating attitude and style Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Creative and innovative What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Jun 19, 2025
Full time
About The Role We are looking for a Business Development Manager - TPI Public Sector Sales to join our rapidly expanding and award winning business sales team. This is a field-based business development role, often engaging at a senior level. The core function of the role is to expand Ecotricity's Third Party Intermediary channel for the Public Sector in line with forecasted growth. The role holder will be responsible for delivering effective account management for a portfolio of existing and new TPIs in order to drive new business. This will include Energy consultants, Brokers and other intermediaries. The Business Development Manager will also work closely with our credit and finance departments, as well as our operational and front-line customer service teams, to make sure our cash and debt position is always considered with every opportunity, as well as making sure we can manage the portfolio from a customer service perspective. The BDM is expected to influence the wider B2B sales strategy, focusing on maximising sales efficiencies and introducing new products and services to meet overall B2B plan. This role is very varied, challenging, rewarding and requires good communication and organisational skills. What you will do: Deliver agreed sales targets in line with overall B2B plan Develop the Public Sector TPI portfolio supporting change within Ecotricity where required Proactively seek out new framework agreements on an ongoing basis The ongoing compliance/maintenance of the framework agreement, including regular contract reviews Deliver excellent customer service through strong relationships with our partners, understanding their needs and working with them in order to achieve targets Provide quotations for both Gas and Power contracts, from the initial tender, through the negotiation and acceptance stages Support and communicate with the Team Manager - Public Sector Sales frequently Work with other departments to cross promote the company brand and products Develop and cultivate new ideas for expanding the customer base Support the launch of new products and services - taking any opportunity to cross-sell Support back-office in providing aftersales support and customer care Attend off-site client meetings and events when required Integral role in new business pitches, securing of contracts and responsibility for the effective registration of new clients Work to KPIs and various business reporting tools. About you If you are successful in getting this role it means that you have a real passion for our vision for a Green Britain as well as having an energetic and dynamic approach. You'll be experienced in identifying new and existing opportunities along with a strong commercial acumen and will work closely with all departments to secure mutual customer targets. You have excellent communication skills and are an innovative thinker, willing to try new approaches, and will be someone who really connects with our Values. What you will do: Deliver agreed sales targets in line with overall B2B plan Develop the Public Sector TPI portfolio supporting change within Ecotricity where required Proactively seek out new framework agreements on an ongoing basis The ongoing compliance/maintenance of the framework agreement, including regular contract reviews Deliver excellent customer service through strong relationships with our partners, understanding their needs and working with them in order to achieve targets Provide quotations for both Gas and Power contracts, from the initial tender, through the negotiation and acceptance stages Support and communicate with the Team Manager - Public Sector Sales frequently Work with other departments to cross promote the company brand and products Develop and cultivate new ideas for expanding the customer base Support the launch of new products and services - taking any opportunity to cross-sell Support back-office in providing aftersales support and customer care Attend off-site client meetings and events when required Integral role in new business pitches, securing of contracts and responsibility for the effective registration of new clients Work to KPIs and various business reporting tools. What you will bring Knowledge, skills and experience: Understanding of the energy industry (desirable but not essential) Experience in the utilities industry would be highly advantageous Strong skill level in Excel, PowerPoint SAP or similar CRM Good computer literacy including Microsoft Office Packages Skill Set Required: Analytical ability to assess and interpret data and identify opportunities Strong communication with ability to communicate to a senior level of stakeholder (internal & external) as well as being able to speak at conferences and events Effectively manage relationships at all levels within end customer (including the setting of any customer expectations) Ability to develop relationships at a senior level and leverage added value from them High level of numeracy and problem solving ability Excellent written and verbal communication skills Ability to set clear agendas and control external meetings with clients Excellent time management & personal organisational skills Ability to think strategically and contribute to the overall B2B Sales strategy Strong networking & relationship building skills - both externally and internally Self-driven and results orientated Ability to work under pressure and manage multiple deadlines Strong commercial acumen Attributes: A naturally driven person with a go-getter attitude Influences outcomes by using effective negotiation Treats customers the way we like to be treated ourselves Solutions focused and resourceful Committed to continual improvement Engaging and motivating attitude and style Methodical and organised, managing own work Is receptive to feedback and acts accordingly Exceptional team player who builds open and supportive relationships Flexible and adaptable approach to work Creative and innovative What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
£24000 - £28010 Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. About the team Energy companies expect customers to wait a lifetime to be answered . Our team get to our customers much sooner, we have a person on the end of the phone, it doesn't matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and our people own the customer interaction from start to finish, we don't pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the team for you. The B2B department is vibrant, fast-paced and friendly but extremely professional with customer experience always its primary focus. We are currently amid a transformational programme of change all aimed at improving the service we offer to our customers and our people are at the forefront of our initiatives. Join our team and help us achieve our mission! About Us Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to supply a new kind of electricity - the green kind. Our mission was and remains to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills and sun parks in Britain. We call this 'bills into mills'. In 2021, we're starting work on building two new solar parks, and in 2022 we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that will never run out - grass. We don't just focus on energy though - we built the Electric Highway, Britain's leading network of electric vehicle charge points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB. About You You'll have a thirst for knowledge and keen to broaden your skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record - Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you'll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. You'll be a superb communicator, who is able to influence and coach both our internal and external customers how best to use our services, whilst showing passion and enthusiasm for a greener Britain. Core Responsibilities Provide exceptional customer centric service delivering first contact resolution to our business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions. Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership. Manage and adhere to service level and resolution targets for assigned customers To engage with non-customer facing teams to ensure customer requests are completed in a timely manner To ensure our business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently Continuous improvement - Provide constructive feedback, contribute, and support process improvements that will drive increased customer satisfaction striving to improve our customers' journey with us. Effective customer resolution ensuring information is compliant against Industry standards. Take ownership of customer complaints, prioritise and complete to the customer's satisfaction and within agreed time scales. Educate, coach and influence customers on best practice for business energy use Any other ad-hoc duties as requested by Leadership & Management. Skill Set Required Excellent written & verbal communication skills across multiple channels. Excellent time management with ability to prioritise workloads Flexible and adaptable to changes in working patterns and duties Good level of numeracy. Good level of computer literacy including Microsoft Office packages. Accuracy, Tenacity & Integrity. Specific Knowledge Required Utility industry knowledge & experience. (Including Billing & Metering) Experience of Customer Relationship Management Systems Proven track record of working in a target focused environment and driving successful performance. Successful Candidates will receive full system and process training through our Departmental and Academy training programmes, however industry knowledge and previous experience is pivotal. Attributes We are committed to what we do - We are energetic, enthusiastic and passionate about what we do. We believe in our work and have fun doing it We strive to be open, fair and ethical - We make sure things are done the right way. We are team players - We are all individuals who work together to make things better and get stuff done. We never rest on our laurels - We aren't set in our ways. We constructively challenge ourselves and each other. We continually reappraise what we hold to be true as the background and circumstances change (stuff changes and we need to keep changing too). We treat other people with respect .and you can't go far wrong with that About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.
Jun 17, 2025
Full time
£24000 - £28010 Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don't give our people scripts we want you to be yourself while helping our customers at the same time. The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key. About the team Energy companies expect customers to wait a lifetime to be answered . Our team get to our customers much sooner, we have a person on the end of the phone, it doesn't matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and our people own the customer interaction from start to finish, we don't pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the team for you. The B2B department is vibrant, fast-paced and friendly but extremely professional with customer experience always its primary focus. We are currently amid a transformational programme of change all aimed at improving the service we offer to our customers and our people are at the forefront of our initiatives. Join our team and help us achieve our mission! About Us Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to supply a new kind of electricity - the green kind. Our mission was and remains to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills and sun parks in Britain. We call this 'bills into mills'. In 2021, we're starting work on building two new solar parks, and in 2022 we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that will never run out - grass. We don't just focus on energy though - we built the Electric Highway, Britain's leading network of electric vehicle charge points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB. About You You'll have a thirst for knowledge and keen to broaden your skills and energy industry knowledge base. We are looking for people who are super passionate about providing excellent customer service and have a proven track record - Setting customer expectations from the off and doing the right thing for our customers within the compliance framework of the industry. As an individual you'll have exceptional time management skills, as well as being able to multi-task, enabling you to meet targets and deliver the needs of our customers. You'll be a superb communicator, who is able to influence and coach both our internal and external customers how best to use our services, whilst showing passion and enthusiasm for a greener Britain. Core Responsibilities Provide exceptional customer centric service delivering first contact resolution to our business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions. Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership. Manage and adhere to service level and resolution targets for assigned customers To engage with non-customer facing teams to ensure customer requests are completed in a timely manner To ensure our business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently Continuous improvement - Provide constructive feedback, contribute, and support process improvements that will drive increased customer satisfaction striving to improve our customers' journey with us. Effective customer resolution ensuring information is compliant against Industry standards. Take ownership of customer complaints, prioritise and complete to the customer's satisfaction and within agreed time scales. Educate, coach and influence customers on best practice for business energy use Any other ad-hoc duties as requested by Leadership & Management. Skill Set Required Excellent written & verbal communication skills across multiple channels. Excellent time management with ability to prioritise workloads Flexible and adaptable to changes in working patterns and duties Good level of numeracy. Good level of computer literacy including Microsoft Office packages. Accuracy, Tenacity & Integrity. Specific Knowledge Required Utility industry knowledge & experience. (Including Billing & Metering) Experience of Customer Relationship Management Systems Proven track record of working in a target focused environment and driving successful performance. Successful Candidates will receive full system and process training through our Departmental and Academy training programmes, however industry knowledge and previous experience is pivotal. Attributes We are committed to what we do - We are energetic, enthusiastic and passionate about what we do. We believe in our work and have fun doing it We strive to be open, fair and ethical - We make sure things are done the right way. We are team players - We are all individuals who work together to make things better and get stuff done. We never rest on our laurels - We aren't set in our ways. We constructively challenge ourselves and each other. We continually reappraise what we hold to be true as the background and circumstances change (stuff changes and we need to keep changing too). We treat other people with respect .and you can't go far wrong with that About Us What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.