Overview Canopius is a market-leading cyber insurer with an established, in-house Cyber Incident Management Team that supports clients during highly stressful and time-critical situations. The Global Head of Incident Response is responsible for setting the strategic direction, standards, and operating model for incident management across Canopius globally. This role leads teams across the UK, APAC and North America, ensuring a consistent, high-quality incident experience for policyholders, aligned to Claims, Underwriting, and the broader cyber strategy. You will balance client service excellence, operational rigour, and commercial awareness, while building a high-performing global team. You will act as the senior owner of incident management practices, vendor engagement, and performance, ensuring Canopius delivers a coordinated, empathetic, and effective response to cyber incidents worldwide. Responsibilities will include: Set the global standard for incident management Define and own global best practices, operating standards, and service expectations for cyber incident response. Ensure consistent delivery against SLAs, service quality measures, and compliance requirements in partnership with Claims and Underwriting. Act as the senior escalation point for complex, sensitive, or high-severity incidents. Lead and develop global teams Manage and develop Cyber Incident Management teams across the UK, APAC, and North America. Build a cohesive, follow-the-sun operating model with strong handovers and clear accountability. Set culture, expectations, and development pathways for incident managers globally. Maintain strategic vendor and panel Collaborate with Procurement to refine the performance framework for incident response vendors (forensics, legal, PR, IR firms, and specialist advisors). Gather structured feedback from responders and Claims on vendor engagement and outcomes. Partner with Procurement to manage vendor relationships, performance review, and panel evolution. Partner with Underwriting, Claims, and Analytics Understand underwriting requirements and ensure incident insights meaningfully inform risk selection, portfolio management, and product development. Work closely with Claims to ensure smooth coverage confirmation, escalation handling, and claim progression during live incidents. Champion the effective use of incident data to inform analytics, trends, and strategic decision-making. Evolve the Incident Management offering Lead continuous improvement of playbooks, workflows, and tooling. Ensure lessons learned from real incidents translate into service enhancements and client preparedness initiatives. Support development of client-facing content, preparedness sessions, and executive simulations. Skills & Experience: Proven experience leading teams in incident management, cyber response, claims, or crisis-driven professional services environments. Strong people leadership and global team management experience across multiple regions and time zones. Experience managing complex operational services with external vendor ecosystems. Cybersecurity experience, particularly managing or overseeing incident response, is highly advantageous (hands-on technical expertise is not required). Strong project and programme management skills, with the ability to bring structure to fast-moving, high-pressure situations. Clear, confident communicator able to engage credibly with clients, vendors, and senior internal stakeholders. Strong understanding of how data and insights can be used to improve service delivery, performance management, and strategic decision-making. High judgment, empathy, and composure under pressure, with a strong service mindset. Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members' capacity, skills and potential effectively. Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. About Us Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Jul 11, 2026
Full time
Overview Canopius is a market-leading cyber insurer with an established, in-house Cyber Incident Management Team that supports clients during highly stressful and time-critical situations. The Global Head of Incident Response is responsible for setting the strategic direction, standards, and operating model for incident management across Canopius globally. This role leads teams across the UK, APAC and North America, ensuring a consistent, high-quality incident experience for policyholders, aligned to Claims, Underwriting, and the broader cyber strategy. You will balance client service excellence, operational rigour, and commercial awareness, while building a high-performing global team. You will act as the senior owner of incident management practices, vendor engagement, and performance, ensuring Canopius delivers a coordinated, empathetic, and effective response to cyber incidents worldwide. Responsibilities will include: Set the global standard for incident management Define and own global best practices, operating standards, and service expectations for cyber incident response. Ensure consistent delivery against SLAs, service quality measures, and compliance requirements in partnership with Claims and Underwriting. Act as the senior escalation point for complex, sensitive, or high-severity incidents. Lead and develop global teams Manage and develop Cyber Incident Management teams across the UK, APAC, and North America. Build a cohesive, follow-the-sun operating model with strong handovers and clear accountability. Set culture, expectations, and development pathways for incident managers globally. Maintain strategic vendor and panel Collaborate with Procurement to refine the performance framework for incident response vendors (forensics, legal, PR, IR firms, and specialist advisors). Gather structured feedback from responders and Claims on vendor engagement and outcomes. Partner with Procurement to manage vendor relationships, performance review, and panel evolution. Partner with Underwriting, Claims, and Analytics Understand underwriting requirements and ensure incident insights meaningfully inform risk selection, portfolio management, and product development. Work closely with Claims to ensure smooth coverage confirmation, escalation handling, and claim progression during live incidents. Champion the effective use of incident data to inform analytics, trends, and strategic decision-making. Evolve the Incident Management offering Lead continuous improvement of playbooks, workflows, and tooling. Ensure lessons learned from real incidents translate into service enhancements and client preparedness initiatives. Support development of client-facing content, preparedness sessions, and executive simulations. Skills & Experience: Proven experience leading teams in incident management, cyber response, claims, or crisis-driven professional services environments. Strong people leadership and global team management experience across multiple regions and time zones. Experience managing complex operational services with external vendor ecosystems. Cybersecurity experience, particularly managing or overseeing incident response, is highly advantageous (hands-on technical expertise is not required). Strong project and programme management skills, with the ability to bring structure to fast-moving, high-pressure situations. Clear, confident communicator able to engage credibly with clients, vendors, and senior internal stakeholders. Strong understanding of how data and insights can be used to improve service delivery, performance management, and strategic decision-making. High judgment, empathy, and composure under pressure, with a strong service mindset. Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members' capacity, skills and potential effectively. Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. About Us Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Canopius is seeking a Global Head of Incident Response to lead the cyber incident management function across UK, APAC and North America. You will set standards, drive performance, and manage strategic vendor relationships while collaborating with Claims, Underwriting and Analytics to shape risk strategy. You will build and nurture a high-performing global team, ensure a coordinated client experience, and continuously evolve playbooks and client simulations in a hybrid working environment.
Jul 11, 2026
Full time
Canopius is seeking a Global Head of Incident Response to lead the cyber incident management function across UK, APAC and North America. You will set standards, drive performance, and manage strategic vendor relationships while collaborating with Claims, Underwriting and Analytics to shape risk strategy. You will build and nurture a high-performing global team, ensure a coordinated client experience, and continuously evolve playbooks and client simulations in a hybrid working environment.
Job Description Working within the Complaints team to oversee the Global Complaints process across 50 insurance products. Act as the subject matter expert on complaints issues; work with DCAs, Coverholders and internal claims and underwriting staff to ensure full adherence to our complaint handling responsibilities. Utilising Root Cause Analysis and Stakeholder management skills to identify and address issues where our claims handling or policy wordings do not meet our overarching commitment to treat customers fairly; act as a contact point with the Lloyd's Complaints teams. Key Responsibilities Act as the key focal point for Complaint queries from internal and external stakeholders across the group Be responsible for the management of a proportion of CNP CH and DCAs, holding regular engagement meetings, performance discussions, improvement calls to ensure they are compliant with requirements Provide effective oversight and performance monitoring of Complaints handling across multiple jurisdictions Where appropriate undertake Complaints audits and/or provide Complaints training for external stakeholders Handle complaints received directly by Canopius or where our delegated partners are not authorised to do so Review and investigate the root cause of complaints to challenge internal and external parties decisions and processes where appropriate, applying improvement actions to generate better outcomes for our customers Work with delegated authorities to apply learnings from Lloyd's/Ombudsman to improve performance and decision making Skills And other ad hoc duties as required. Career Framework Business Process Improvement (Proficiency Level 2) Regulatory Compliance (Proficiency Level 2) SLA Management (Proficiency Level 2) Stakeholder Management (Proficiency Level 2) Third Party Management (Proficiency Level 1) TPA/DCA Management (Proficiency Level 2) Quality Assurance (Proficiency Level 2) Complaints Negotiation (Proficiency Level 2) Insurance Industry Expertise (Proficiency Level 2) Further Relevant Skills and Experience Good communicator, able to convey the message appropriately and ensure it is understood by the audience (at all levels, including regulators where appropriate and the Lloyd's complaints team.) Ability to interpret policy wordings and technical insurance terminology across a variety of insurance products. Understanding of and experience in complaints handling and the Lloyd's complaints processes The ability to build strong working relationships, both internally and with a range of external stakeholders Strong organisation skills; ability to work under pressure, manage and prioritise key tasks and focus on delivering them within agreed deadlines. Experience of working in a regulated environment Competencies Stakeholder engagement Collaboration And Teamwork Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting To Change Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Continuous Improvement Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Innovation Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. Our Benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. We encourage and welcome applicants from all diverse backgrounds. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Jul 10, 2026
Full time
Job Description Working within the Complaints team to oversee the Global Complaints process across 50 insurance products. Act as the subject matter expert on complaints issues; work with DCAs, Coverholders and internal claims and underwriting staff to ensure full adherence to our complaint handling responsibilities. Utilising Root Cause Analysis and Stakeholder management skills to identify and address issues where our claims handling or policy wordings do not meet our overarching commitment to treat customers fairly; act as a contact point with the Lloyd's Complaints teams. Key Responsibilities Act as the key focal point for Complaint queries from internal and external stakeholders across the group Be responsible for the management of a proportion of CNP CH and DCAs, holding regular engagement meetings, performance discussions, improvement calls to ensure they are compliant with requirements Provide effective oversight and performance monitoring of Complaints handling across multiple jurisdictions Where appropriate undertake Complaints audits and/or provide Complaints training for external stakeholders Handle complaints received directly by Canopius or where our delegated partners are not authorised to do so Review and investigate the root cause of complaints to challenge internal and external parties decisions and processes where appropriate, applying improvement actions to generate better outcomes for our customers Work with delegated authorities to apply learnings from Lloyd's/Ombudsman to improve performance and decision making Skills And other ad hoc duties as required. Career Framework Business Process Improvement (Proficiency Level 2) Regulatory Compliance (Proficiency Level 2) SLA Management (Proficiency Level 2) Stakeholder Management (Proficiency Level 2) Third Party Management (Proficiency Level 1) TPA/DCA Management (Proficiency Level 2) Quality Assurance (Proficiency Level 2) Complaints Negotiation (Proficiency Level 2) Insurance Industry Expertise (Proficiency Level 2) Further Relevant Skills and Experience Good communicator, able to convey the message appropriately and ensure it is understood by the audience (at all levels, including regulators where appropriate and the Lloyd's complaints team.) Ability to interpret policy wordings and technical insurance terminology across a variety of insurance products. Understanding of and experience in complaints handling and the Lloyd's complaints processes The ability to build strong working relationships, both internally and with a range of external stakeholders Strong organisation skills; ability to work under pressure, manage and prioritise key tasks and focus on delivering them within agreed deadlines. Experience of working in a regulated environment Competencies Stakeholder engagement Collaboration And Teamwork Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting To Change Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Continuous Improvement Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Innovation Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. Our Benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. We encourage and welcome applicants from all diverse backgrounds. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
The Head of Architecture & Design will have the opportunity to shape the enterprise data and technology strategy that powers the next stage of Canopius' growth. They will define and lead strategic architecture across Canopius, working closely with business teams and technical delivery functions. They will be responsible for ensuring that enterprise architecture supports scalable delivery, future growth, and alignment with business priorities, and their leadership will be instrumental in ensuring Canopius pursues the appropriate technology direction to deliver on its ambitious growth and scalability targets. Responsibilities will include: Define and govern the architecture strategy, standards and frameworks to ensure scalability, security, maintainability and alignment with business strategy. Provide thought leadership and accountability for enterprise solution designs, translating business needs into target state architectures. Cultivate effective relationships with business stakeholders informing on architectural processes and outcomes, ensuring that architecture is viewed as an enabler, not a constraint. Outline transition strategy between current and target state architecture, ensuring consistency and reuse across business functions and regions where possible. Drive and embed architecture governance frameworks to guide decision making, technology adoption, and prioritisation across the business. Lead architecture review and design authority forums. Develop strategic partnerships with software vendors, industry bodies, and research organisations to ensure Canopius' architecture remains at the forefront of industry best practice. Champion innovation by evaluating emerging technologies and trends, recommending adoption where they align with business needs. Collaborate with risk, compliance, and operational teams to ensure that architectural solutions effectively manage and mitigate business and technology risks. Ensure architected solutions conform with relevant regulatory and security standards. Develop and mentor team members, building capability and fostering a culture of continuous improvement and knowledge sharing. Further Relevant Skills and Experience Proven track record in leading enterprise architecture and design teams. Deep understanding of architecture frameworks, experience with cloud platforms, APIs, data integration, legacy modernisation and emerging technologies (i.e., AI/Machine Learning) to architect scalable solutions that advance business objectives. Confident and influential communicator who can drive alignment across the organisation, ensuring Architecture & Design is viewed as a trusted business partner and enabler. Demonstrated ability to balance strategic vision with practical execution, ensuring architectural solutions are both innovative and achievable within existing constraints. Experience building strong stakeholder relationships, influencing decision making and securing buy in and investment from diverse business and technical audiences. Strong analytical and problem solving skills, with the ability to assess complex technical challenges and devise effective, sustainable solutions. Excellent understanding of industry best practices and the regulatory landscape, ensuring all solutions adhere to compliance requirements while supporting business agility. Job Info Job Identification 633 Job Category Information & Technology Posting Date 06/01/2026, 04:17 PM Job Schedule Full time Locations Level 5, Manchester, M2 3AB, GB
Jul 03, 2026
Full time
The Head of Architecture & Design will have the opportunity to shape the enterprise data and technology strategy that powers the next stage of Canopius' growth. They will define and lead strategic architecture across Canopius, working closely with business teams and technical delivery functions. They will be responsible for ensuring that enterprise architecture supports scalable delivery, future growth, and alignment with business priorities, and their leadership will be instrumental in ensuring Canopius pursues the appropriate technology direction to deliver on its ambitious growth and scalability targets. Responsibilities will include: Define and govern the architecture strategy, standards and frameworks to ensure scalability, security, maintainability and alignment with business strategy. Provide thought leadership and accountability for enterprise solution designs, translating business needs into target state architectures. Cultivate effective relationships with business stakeholders informing on architectural processes and outcomes, ensuring that architecture is viewed as an enabler, not a constraint. Outline transition strategy between current and target state architecture, ensuring consistency and reuse across business functions and regions where possible. Drive and embed architecture governance frameworks to guide decision making, technology adoption, and prioritisation across the business. Lead architecture review and design authority forums. Develop strategic partnerships with software vendors, industry bodies, and research organisations to ensure Canopius' architecture remains at the forefront of industry best practice. Champion innovation by evaluating emerging technologies and trends, recommending adoption where they align with business needs. Collaborate with risk, compliance, and operational teams to ensure that architectural solutions effectively manage and mitigate business and technology risks. Ensure architected solutions conform with relevant regulatory and security standards. Develop and mentor team members, building capability and fostering a culture of continuous improvement and knowledge sharing. Further Relevant Skills and Experience Proven track record in leading enterprise architecture and design teams. Deep understanding of architecture frameworks, experience with cloud platforms, APIs, data integration, legacy modernisation and emerging technologies (i.e., AI/Machine Learning) to architect scalable solutions that advance business objectives. Confident and influential communicator who can drive alignment across the organisation, ensuring Architecture & Design is viewed as a trusted business partner and enabler. Demonstrated ability to balance strategic vision with practical execution, ensuring architectural solutions are both innovative and achievable within existing constraints. Experience building strong stakeholder relationships, influencing decision making and securing buy in and investment from diverse business and technical audiences. Strong analytical and problem solving skills, with the ability to assess complex technical challenges and devise effective, sustainable solutions. Excellent understanding of industry best practices and the regulatory landscape, ensuring all solutions adhere to compliance requirements while supporting business agility. Job Info Job Identification 633 Job Category Information & Technology Posting Date 06/01/2026, 04:17 PM Job Schedule Full time Locations Level 5, Manchester, M2 3AB, GB
Canopius is seeking an enthusiastic professional individual to manage our group claims operations team, including our claims outsource providers based in India. In addition to managing these teams, key to this role will be to proactively co ordinate across all regional Claims operations teams to ensure a consistent approach and management of operational controls. Collaboration with a wide and diverse range of colleagues and stakeholders across the Group - including Finance, our internal broker team and our claims colleagues across all main product lines and regional Business Units. This role will be the key point of operational contact and reporting for the global Claims Leadership team, providing proactive support and liaison. Key Responsibilities Monitor and assess the performance of outsource providers ensuring high quality service to claims teams (e.g., on payments, claim setup, data entry, triage, etc.) Onboard resources from outsource partners into claims processes, ensuring these processes are efficient and consistent across teams and regions Implement and monitor group wide operational controls (e.g., to resolve data issues including on financial information and data supplied and used by actuarial teams, dummy claims, USM/SCM, matching) Support the Claims Leadership Team (CLT) and other senior regional leaders in the co ordination and implementation of the claims strategy and work collaboratively with other members of the claims team Proactively and meaningfully contribute to all project and transformational work in order to drive meaningful change Work with the Claims Operations team to manage and where appropriate, enhance our fiscal controls that support the Claims function Successfully oversee the internal claims peer review process to ensure our annual plan is met and any performance issues, including the provision of monthly status reports Work with all stakeholders to proactively manage the bordereaux process, including queries, mappings and reporting from core systems, coordinating and resolving all claims bordereaux queries prompted by our bordereaux management tools Regularly review our claims operations SOP (standard operating procedures), specifically to ensure our processes are optimal and are followed Support the Claims function in proactively managing and addressing any ad hoc queries or requirements from either internal or external stakeholders Drive change and excellence across the Claims Operations function, demonstrating flexibility to meet the ongoing demands of the business Skills and Experience Measures and manages data, identifies methodological best practices, conducts analyses and forecasts, and identifies trends to inform decision making, with a strong focus on robust reporting, data integrity and operational discipline Cultivates and maintains positive relationships with relevant stakeholders, effectively involving and communicating with them to drive alignment, influence decision making and deliver impact across teams and regions Conveys ideas, information and concepts using both written and verbal methods in a clear, concise and confident manner, enabling effective engagement with senior stakeholders Designs, implements, and maintains processes and procedures to ensure the accuracy, completeness, and reliability of financial and operational information and to prevent fraud and errors, driving consistency and rigor across the function Oversees relationships with key third party organisations that deliver products, services, and support to Canopius, managing contracts and performance to ensure service levels are set appropriately, met on an ongoing basis and aligned to business priorities Coordinates activity across stakeholders and teams, ensuring effective delivery of operational priorities and maintaining strong alignment with the Claims Leadership Team
Jun 29, 2026
Full time
Canopius is seeking an enthusiastic professional individual to manage our group claims operations team, including our claims outsource providers based in India. In addition to managing these teams, key to this role will be to proactively co ordinate across all regional Claims operations teams to ensure a consistent approach and management of operational controls. Collaboration with a wide and diverse range of colleagues and stakeholders across the Group - including Finance, our internal broker team and our claims colleagues across all main product lines and regional Business Units. This role will be the key point of operational contact and reporting for the global Claims Leadership team, providing proactive support and liaison. Key Responsibilities Monitor and assess the performance of outsource providers ensuring high quality service to claims teams (e.g., on payments, claim setup, data entry, triage, etc.) Onboard resources from outsource partners into claims processes, ensuring these processes are efficient and consistent across teams and regions Implement and monitor group wide operational controls (e.g., to resolve data issues including on financial information and data supplied and used by actuarial teams, dummy claims, USM/SCM, matching) Support the Claims Leadership Team (CLT) and other senior regional leaders in the co ordination and implementation of the claims strategy and work collaboratively with other members of the claims team Proactively and meaningfully contribute to all project and transformational work in order to drive meaningful change Work with the Claims Operations team to manage and where appropriate, enhance our fiscal controls that support the Claims function Successfully oversee the internal claims peer review process to ensure our annual plan is met and any performance issues, including the provision of monthly status reports Work with all stakeholders to proactively manage the bordereaux process, including queries, mappings and reporting from core systems, coordinating and resolving all claims bordereaux queries prompted by our bordereaux management tools Regularly review our claims operations SOP (standard operating procedures), specifically to ensure our processes are optimal and are followed Support the Claims function in proactively managing and addressing any ad hoc queries or requirements from either internal or external stakeholders Drive change and excellence across the Claims Operations function, demonstrating flexibility to meet the ongoing demands of the business Skills and Experience Measures and manages data, identifies methodological best practices, conducts analyses and forecasts, and identifies trends to inform decision making, with a strong focus on robust reporting, data integrity and operational discipline Cultivates and maintains positive relationships with relevant stakeholders, effectively involving and communicating with them to drive alignment, influence decision making and deliver impact across teams and regions Conveys ideas, information and concepts using both written and verbal methods in a clear, concise and confident manner, enabling effective engagement with senior stakeholders Designs, implements, and maintains processes and procedures to ensure the accuracy, completeness, and reliability of financial and operational information and to prevent fraud and errors, driving consistency and rigor across the function Oversees relationships with key third party organisations that deliver products, services, and support to Canopius, managing contracts and performance to ensure service levels are set appropriately, met on an ongoing basis and aligned to business priorities Coordinates activity across stakeholders and teams, ensuring effective delivery of operational priorities and maintaining strong alignment with the Claims Leadership Team
A global specialty lines insurer is seeking a dynamic risk leader to oversee risk management. This pivotal role includes challenging underwriting and model governance, leading the Own Risk & Solvency Assessment (ORSA), and engaging with stakeholders. Candidates must possess a Bachelor's in a numerical discipline and relevant qualifications. The ideal candidate will have strong analytical skills, experience in risk leadership within the insurance domain, and a proactive approach to oversight. A comprehensive benefits package and hybrid working model are offered.
May 31, 2026
Full time
A global specialty lines insurer is seeking a dynamic risk leader to oversee risk management. This pivotal role includes challenging underwriting and model governance, leading the Own Risk & Solvency Assessment (ORSA), and engaging with stakeholders. Candidates must possess a Bachelor's in a numerical discipline and relevant qualifications. The ideal candidate will have strong analytical skills, experience in risk leadership within the insurance domain, and a proactive approach to oversight. A comprehensive benefits package and hybrid working model are offered.
Canopius is seeking a dynamic risk leader to join our Group Risk team. This pivotal role will provide second-line oversight and challenge across underwriting risk, model governance, validation, ORSA, and risk appetite development. You'll shape risk frameworks, influence strategic decisions, and ensure robust governance in a fast-paced, global insurance environment. Responsibilities will include: Provide 2nd-line challenge of underwriting, reserving, pricing, capital modelling, reinsurance, and exposure Oversee development, validation, and governance of internal models (ICM, stochastic, catastrophe) Articulate and monitor risk appetite and key metrics across the portfolio Conduct capital, stress & scenario testing, economic capital analysis ORSA Leadership Lead Own Risk & Solvency Assessment (ORSA) process, driving insurer-wide engagement and board ready output Build and publish ORSA risk opinions, deep dives, trend analysis for senior committees Reporting & Stakeholder Engagement Report key metrics, capital outcomes, model limitations, and exposures to Group, Board, and Risk Committees Provide risk expertise & challenge across divisions: underwriting, actuarial, finance, exposure, reinsurance Collaborate with Finance/Actuarial to ensure alignment on assumptions and capital modelling Team Leadership & Capability Development Lead a cross-functional team covering model risk, validation, underwriting risk, ORSA, and model governance Coach direct reports and build 2nd line skills in model challenge, validation, and strategic risk thinking Shape risk culture, ensuring consistent application of risk appetite and governance standardsRegulatory & Governance Compliance Ensure compliance with Solvency II/ORSA, CBEs, IST, and internal model standards Prepare for internal and external audits of assumptions, model validations, risk framework, committees Strategic Input & Change Leadership Influence strategic decisions inside Risk Committees and Group Leadership Analyse emerging risks, industry trends, competitor performance to refine risk appetite Support transformation initiatives related to pricing, reserving, model enhancements, or MGA delegations Skills: Bachelor's degree in Numerical / Analytical discipline Advanced degrees or professional qualifications (FIAA, FIA, CERA, ACII, MBA) preferred Relevant certification/experience in model governance or validation programmes Proven experience in 2nd-line risk, model governance, or validation in property/casualty, life or reinsurance Own Risk & Solvency Assessment leadership with stakeholder management capability Solid financial/actuarial background including capital modelling (internal and regulatory) Extensive risk experience, with developed management capabilities Experience in PRA-regulated organizations with knowledge of SMF, SOLVENCY II, COBS, CBEs Experience working with Lloyd's, MGAs, reinsurers is advantageous Advanced knowledge of capital models (e.g. Moses, RiskAgility) and statistical tools (R, Python, SQL) Strong financial analysis and data interpretation capability Skilled in presenting and challenging complex financial and risk topics to senior stakeholders Track record of managing and developing teams in multi-disciplinary environments Strong leadership presence with ability to influence Board-level executives Excellent interpersonal, written and verbal communication skills Detail-oriented, proactive, and collaborative working style Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members' capacity, skills and potential effectively. Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognized, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments. Job Info Job Identification 501 Job Category Risk, Internal Audit & Governance
May 31, 2026
Full time
Canopius is seeking a dynamic risk leader to join our Group Risk team. This pivotal role will provide second-line oversight and challenge across underwriting risk, model governance, validation, ORSA, and risk appetite development. You'll shape risk frameworks, influence strategic decisions, and ensure robust governance in a fast-paced, global insurance environment. Responsibilities will include: Provide 2nd-line challenge of underwriting, reserving, pricing, capital modelling, reinsurance, and exposure Oversee development, validation, and governance of internal models (ICM, stochastic, catastrophe) Articulate and monitor risk appetite and key metrics across the portfolio Conduct capital, stress & scenario testing, economic capital analysis ORSA Leadership Lead Own Risk & Solvency Assessment (ORSA) process, driving insurer-wide engagement and board ready output Build and publish ORSA risk opinions, deep dives, trend analysis for senior committees Reporting & Stakeholder Engagement Report key metrics, capital outcomes, model limitations, and exposures to Group, Board, and Risk Committees Provide risk expertise & challenge across divisions: underwriting, actuarial, finance, exposure, reinsurance Collaborate with Finance/Actuarial to ensure alignment on assumptions and capital modelling Team Leadership & Capability Development Lead a cross-functional team covering model risk, validation, underwriting risk, ORSA, and model governance Coach direct reports and build 2nd line skills in model challenge, validation, and strategic risk thinking Shape risk culture, ensuring consistent application of risk appetite and governance standardsRegulatory & Governance Compliance Ensure compliance with Solvency II/ORSA, CBEs, IST, and internal model standards Prepare for internal and external audits of assumptions, model validations, risk framework, committees Strategic Input & Change Leadership Influence strategic decisions inside Risk Committees and Group Leadership Analyse emerging risks, industry trends, competitor performance to refine risk appetite Support transformation initiatives related to pricing, reserving, model enhancements, or MGA delegations Skills: Bachelor's degree in Numerical / Analytical discipline Advanced degrees or professional qualifications (FIAA, FIA, CERA, ACII, MBA) preferred Relevant certification/experience in model governance or validation programmes Proven experience in 2nd-line risk, model governance, or validation in property/casualty, life or reinsurance Own Risk & Solvency Assessment leadership with stakeholder management capability Solid financial/actuarial background including capital modelling (internal and regulatory) Extensive risk experience, with developed management capabilities Experience in PRA-regulated organizations with knowledge of SMF, SOLVENCY II, COBS, CBEs Experience working with Lloyd's, MGAs, reinsurers is advantageous Advanced knowledge of capital models (e.g. Moses, RiskAgility) and statistical tools (R, Python, SQL) Strong financial analysis and data interpretation capability Skilled in presenting and challenging complex financial and risk topics to senior stakeholders Track record of managing and developing teams in multi-disciplinary environments Strong leadership presence with ability to influence Board-level executives Excellent interpersonal, written and verbal communication skills Detail-oriented, proactive, and collaborative working style Leading Change Plans, implements and embeds organisational changes across the region and guides stakeholders through changes to processes, technologies, systems, or strategies, ensuring changes are successful and well received. Leading Teams Motivates, guides and empowers others to collectively meet current and future business needs. Sets clear performance expectations and utilises team members' capacity, skills and potential effectively. Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals. Collaboration and teamwork: Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work. Adapting to change: Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements. Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency. Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities. Resilience The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before. Future Focused Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively. Our benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. About Canopius Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd's of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda. At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognized, valued and respected. We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments. Job Info Job Identification 501 Job Category Risk, Internal Audit & Governance