Job Title: Co-Management Partner Liaison Location: London Hours: Full Time - 40 hrs per week Salary: Competitive plus car allowance and bonus Optical Express is the UK and Ireland's leading provider of laser eye surgery, lens replacement surgery and private cataract surgery. Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life. Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes. Role Summary We are looking for an enthusiastic self motivated individual to be the main point of contact for our referral partners. You will join a fast paced organisation committed to providing outstanding patient outcomes. As the Co Management Partner Liaison Partner is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide. Key Responsibilities Responsible for the development and growth of referrals from Opticians and optometrists in London. Analyse the territory and identify market share potential. To clearly promote the features and benefits of the referral system to the referrer and where possible the patient. Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention. To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery. Promote and assist in the co ordination of dedicated events to support the engagement of stakeholders. You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes. Populating and reporting daily on Salesforce system to broaden our understanding of the territory. Experience & Knowledge Experience of working within a multi site clinical environment and knowledge of the Optical industry Field sales experience essential. Previous experience of working in an optical or an ophthalmic environment is essential. Experience in developing new business. Effective diary management to maximise time efficiently. Account management or sales experience. Must have a driving licence. Ability to route plan and cover territory comprehensively. Knowledge of CRM software. What's in it for you? Rewarding salary Performance related bonus Car allowance 29 days annual leave Free or discounted group products and procedures. Pension scheme Career progression
Apr 03, 2026
Full time
Job Title: Co-Management Partner Liaison Location: London Hours: Full Time - 40 hrs per week Salary: Competitive plus car allowance and bonus Optical Express is the UK and Ireland's leading provider of laser eye surgery, lens replacement surgery and private cataract surgery. Using the latest ophthalmic technology, we consistently provide excellent clinical outcomes for our patients, allowing them to enjoy a better quality of life. Our Co-Management programme offers a streamlined, simple route for patients to access cataract surgery, and as a result of growth in demand, we are seeking to recruit a Co-Management Partner Liaison, to work with optical retailers to provide patients with the best possible outcomes. Role Summary We are looking for an enthusiastic self motivated individual to be the main point of contact for our referral partners. You will join a fast paced organisation committed to providing outstanding patient outcomes. As the Co Management Partner Liaison Partner is a field based role you will be highly visible and active within the community, establishing new partnerships and building on existing relationships to promote Optical Express and the eye care services we provide. Key Responsibilities Responsible for the development and growth of referrals from Opticians and optometrists in London. Analyse the territory and identify market share potential. To clearly promote the features and benefits of the referral system to the referrer and where possible the patient. Manage account relationships, becoming the first point of contact for existing and prospective referrers, to ensure excellent service and maximum retention. To continually analyse referral data to identify services that may require additional support with engagement and marketing plan delivery. Promote and assist in the co ordination of dedicated events to support the engagement of stakeholders. You will work in close partnership with the Optical Express clinic managers and team to ensure patients are dealt with quickly with successful outcomes. Populating and reporting daily on Salesforce system to broaden our understanding of the territory. Experience & Knowledge Experience of working within a multi site clinical environment and knowledge of the Optical industry Field sales experience essential. Previous experience of working in an optical or an ophthalmic environment is essential. Experience in developing new business. Effective diary management to maximise time efficiently. Account management or sales experience. Must have a driving licence. Ability to route plan and cover territory comprehensively. Knowledge of CRM software. What's in it for you? Rewarding salary Performance related bonus Car allowance 29 days annual leave Free or discounted group products and procedures. Pension scheme Career progression
Job Title: Customer Services Executive - Complaints Resolution Location: Glasgow City Centre Department: Customer Services Reports To: Customer Services Manager Hours of Work: 9am - 5.30pm Monday to Friday & occasional Saturday Salary: £27,000 Optical Express is the UK's leading provider of laser eye surgery, lens replacement, and private cataract procedures. We are committed to delivering exceptional patient care and customer service across all touchpoints. As part of our continued growth, we are looking for a dedicated Customer Services Executive to join our team and help us maintain our high standards of service excellence. Role Overview: As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well-written correspondence will be essential in delivering positive outcomes and maintaining trust. Key Responsibilities: Handle customer complaints and escalations via phone, email, and written correspondence. Investigate complex issues thoroughly and liaise with clinical and operational teams to gather relevant information. Draft high-quality, personalised response letters and emails that reflect Optical Express's tone and values. Ensure all complaints are resolved in line with company policies and regulatory standards (e.g., GOC, CQC). Maintain accurate records of all interactions and resolutions using internal systems. Identify trends and recurring issues, providing feedback to improve processes and customer experience. Support the wider customer service team during busy periods or special initiatives. Skills & Experience: Previous experience in a customer service role, ideally within healthcare, retail, or regulated environments. Strong background in complaints handling and resolution. Excellent written communication skills with a keen eye for detail and tone. Ability to manage sensitive conversations with empathy and professionalism. Proficient in Microsoft Office and CRM systems. Understanding of regulatory frameworks such as GDPR and healthcare standards is advantageous. Personal Attributes: Empathetic and customer-focused. Resilient and calm under pressure. Professional and diplomatic. Strong organisational and time management skills. Team-oriented with a proactive approach. Salary & Benefits: State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme Optical Express is an Equal Opportunities Employer
Apr 02, 2026
Full time
Job Title: Customer Services Executive - Complaints Resolution Location: Glasgow City Centre Department: Customer Services Reports To: Customer Services Manager Hours of Work: 9am - 5.30pm Monday to Friday & occasional Saturday Salary: £27,000 Optical Express is the UK's leading provider of laser eye surgery, lens replacement, and private cataract procedures. We are committed to delivering exceptional patient care and customer service across all touchpoints. As part of our continued growth, we are looking for a dedicated Customer Services Executive to join our team and help us maintain our high standards of service excellence. Role Overview: As a Customer Services Executive, you will be responsible for managing and resolving customer complaints with empathy, professionalism, and efficiency. You will play a key role in maintaining our reputation for outstanding service by ensuring every customer feels heard and valued. Your ability to craft clear, thoughtful, and well-written correspondence will be essential in delivering positive outcomes and maintaining trust. Key Responsibilities: Handle customer complaints and escalations via phone, email, and written correspondence. Investigate complex issues thoroughly and liaise with clinical and operational teams to gather relevant information. Draft high-quality, personalised response letters and emails that reflect Optical Express's tone and values. Ensure all complaints are resolved in line with company policies and regulatory standards (e.g., GOC, CQC). Maintain accurate records of all interactions and resolutions using internal systems. Identify trends and recurring issues, providing feedback to improve processes and customer experience. Support the wider customer service team during busy periods or special initiatives. Skills & Experience: Previous experience in a customer service role, ideally within healthcare, retail, or regulated environments. Strong background in complaints handling and resolution. Excellent written communication skills with a keen eye for detail and tone. Ability to manage sensitive conversations with empathy and professionalism. Proficient in Microsoft Office and CRM systems. Understanding of regulatory frameworks such as GDPR and healthcare standards is advantageous. Personal Attributes: Empathetic and customer-focused. Resilient and calm under pressure. Professional and diplomatic. Strong organisational and time management skills. Team-oriented with a proactive approach. Salary & Benefits: State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme Optical Express is an Equal Opportunities Employer
Optometrist Role Location - Haywards Heath Optical Express is a provider of ophthalmology services including laser eye surgery, cataract surgery and lens replacement surgery in the United Kingdom and Europe. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. A fantastic opportunity has become available due to the expansion of our group for an optometrist to provide care to patients from our clinic in Haywards Heath. You will work as part of a multi-disciplinary team alongside experienced eye care professionals, including ophthalmologists, and play a crucial role in the delivery of a diverse range of clinical eye care services to our patients. We ask that you have a minimum of 2 years experience as a GOC registered optometrist. At Optical Express, no two days are the same. Your role will be varied and can include: Pre and post-operative consultations for our refractive and cataract surgery patients Providing clinical support to our ophthalmologists Providing Essential and Advanced Eye examinations for our patients Your package: We are committed to providing optometrists with rewards and benefits that really make a difference. The fantastic range of benefits you will receive include: A market leading salary Salary enhancement through our Performance Pay scheme 33 days annual leave per year, increasing with length of service Pension Scheme Private Healthcare Paid Professional Fees Indemnity Coverage Independent Prescribing Sponsorship and Placement Assistance Access to Optical Express CET courses Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment Generous Optical Express Friends and Family Discount scheme We offer an array of flexible working patterns to suit your lifestyle, to include longer hours across fewer days and patterns that support your family or lifestyle commitments. Full and part time opportunities are available. Relocation allowances will be considered. Optical Express is committed to providing clinicians and patients alike with access to state of the art diagnostic and treatment technologies from a range of market leaders such as Carl Zeiss and Johnson & Johnson Vision. Full refractive and cataract surgery training will be provided and is delivered by experienced clinicians. To ensure you have maximum support day-to-day in the clinic, you will work alongside an exceptional professional team, as well as having access to invaluable guidance from the Clinical Services team, which includes some of the most experienced optometrists and ophthalmologists in the specialist areas of refractive surgery and cataract care.
Apr 02, 2026
Full time
Optometrist Role Location - Haywards Heath Optical Express is a provider of ophthalmology services including laser eye surgery, cataract surgery and lens replacement surgery in the United Kingdom and Europe. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. A fantastic opportunity has become available due to the expansion of our group for an optometrist to provide care to patients from our clinic in Haywards Heath. You will work as part of a multi-disciplinary team alongside experienced eye care professionals, including ophthalmologists, and play a crucial role in the delivery of a diverse range of clinical eye care services to our patients. We ask that you have a minimum of 2 years experience as a GOC registered optometrist. At Optical Express, no two days are the same. Your role will be varied and can include: Pre and post-operative consultations for our refractive and cataract surgery patients Providing clinical support to our ophthalmologists Providing Essential and Advanced Eye examinations for our patients Your package: We are committed to providing optometrists with rewards and benefits that really make a difference. The fantastic range of benefits you will receive include: A market leading salary Salary enhancement through our Performance Pay scheme 33 days annual leave per year, increasing with length of service Pension Scheme Private Healthcare Paid Professional Fees Indemnity Coverage Independent Prescribing Sponsorship and Placement Assistance Access to Optical Express CET courses Complimentary or discounted Laser Eye Surgery, Intraocular Lens surgery or Lipiflow treatment Generous Optical Express Friends and Family Discount scheme We offer an array of flexible working patterns to suit your lifestyle, to include longer hours across fewer days and patterns that support your family or lifestyle commitments. Full and part time opportunities are available. Relocation allowances will be considered. Optical Express is committed to providing clinicians and patients alike with access to state of the art diagnostic and treatment technologies from a range of market leaders such as Carl Zeiss and Johnson & Johnson Vision. Full refractive and cataract surgery training will be provided and is delivered by experienced clinicians. To ensure you have maximum support day-to-day in the clinic, you will work alongside an exceptional professional team, as well as having access to invaluable guidance from the Clinical Services team, which includes some of the most experienced optometrists and ophthalmologists in the specialist areas of refractive surgery and cataract care.