8x8

Product Manager - Partner Experience We are looking for a Product Manager with a strong background in Partner Relationship Management (PRM) , product strategy, and cross-functional leadership to drive the development and optimization of our global partner ecosystem. This role will redefine how our partners engage with our platform, enhance lifecycle experiences-from onboarding to monetization-and deliver measurable impact through innovation and scale. Own the product roadmap for partner program capabilities: onboarding, training, co-selling, incentive models, analytics, and certifications. Collaborate cross-functionally with UX, Engineering, Operations, Sales, and Marketing to deliver seamless partner experiences and scalable tools. Lead agile product development: writing clear requirements, user stories, acceptance criteria, and sprint planning documentation. Define and manage OKRs for PRM platform initiatives with a focus on delivery excellence and iterative value. Act as the internal advocate for partners-ensuring their needs inform all aspects of the partner experience. Design and evolve partner tiering, performance tracking, and incentive frameworks in collaboration with Channel and GTM leaders. Drive continuous improvement through data analysis, satisfaction metrics, and partner engagement insights. 7-10+ years in Product Management, with 3+ years in PRM or partner-facing SaaS product roles. Proven experience delivering complex B2B solutions across partner portals, billing, enablement, and incentive models. Preferred Expertise in Salesforce Experience Cloud, CPQ, and Sales Cloud, with the ability to configure and manage partner-specific workflows. Experience integrating 3rd-party tools (e.g., Tableau, Marketing Cloud, PRM accelerators) for engagement and analytics. Demonstrated success leading cross-functional teams including Sales, Alliances, Marketing, Finance, and Engineering. Strong understanding of partner lifecycle processes: onboarding, accreditation, lead distribution, deal registration, and billing. Experience managing PRM portal configuration, user access, and global partner segmentation. Analytical mindset with a strong grasp of partner metrics, usage data, and business impact modeling. Ability to influence senior stakeholders through data-driven storytelling and clear articulation of business value. Excellent communication, collaboration, and stakeholder management skills. Telecom/UCaaS/CPaaS industry experience with complex partner ecosystems. Experience in SaaS reseller models, enterprise provisioning, and network integration. Salesforce certifications: Administrator, Experience Cloud Consultant, or Sales Cloud Consultant. Background in change management or transformation programs. Familiarity with Agile/Scrum frameworks and iterative product delivery. Be the driving force behind a transformative partner program with real business impact. Collaborate with high-performing teams at the intersection of technology, partnerships, and innovation. Access competitive compensation, comprehensive benefits, and career growth in a fast-paced, outcome-driven environment.