Multisite Reception & Reservation Manager - Paris Society London We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie. Job Description 1. GUEST EXPERIENCE & BRAND STANDARDS Act as a brand ambassador for Paris Society, promoting a positive image internally and externally Ensure the highest level of guest welcome and experience across all venues Guarantee strict adherence to Paris Society service standards Supervise and optimize guest journey: - Physical welcome Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion Ensure consistency and excellence across all 5 points of sale 2. RESERVATION & TOOLS MANAGEMENT Oversee and optimize reservation systems across all venues Ensure perfect mastery and daily use of SevenRooms (mandatory) Support teams in managing complex requests and high-demand services Ensure proper handling of emails, calls, and digital guest interactions 3. TEAM MANAGEMENT & LEADERSHIP Manage, lead and develop host and hostess teams across both venues Act as a strong leader, ensuring team alignment with Paris Society standards Oversee recruitment, onboarding, and training of hostess teams • Create and manage team schedules in line with business activity Train teams on service excellence, guest experience, and tools (SevenRooms) Identify high-potential profiles and support internal growth Foster a positive, motivating, and high-performance team environment Ensure continuity of operations by being able to step in on any position if needed 4. OPERATIONS & MULTI-SITE COORDINATION Ensure smooth daily operations across both venues Adapt organization according to activity levels and events Maintain strong coordination between the 5 venues Ensure consistency in processes, communication, and execution Be present on the floor during peak times and high-demand services Anticipate operational challenges and implement solutions proactively 5. REPORTING & CROSS-FUNCTIONAL COLLABORATION Report directly to the Multi-Site Operations Director on: - Performance Operational issues Team management Act as a key relay between venues and Paris head office Collaborate closely with: - Operations teams Events teams Marketing teams Ensure proper communication and information flow across all stakeholders Contribute to continuous improvement of processes and tools This list is not exhaustive and may be updated through the year. Qualifications Skills Proven experience as Head Hostess or similar role in premium hospitality Strong experience in multi-site or high-volume environments Perfect knowledge of Paris Society standards Excellent command of SevenRooms and reservation management tools Strong understanding of guest experience and luxury service codes Interpersonal skills Strong leadership and team management skills Excellent communication and interpersonal skills • Highly organized with strong attention to detail Ability to work under pressure in fast-paced environments Proactive mindset with strong anticipation and problem-solving skills • Ability to anticipate needs, adaptability and service-oriented attitude Additional Information What's in it for you Competitive salary including TRONC up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we'll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Aug 31, 2026
Full time
Multisite Reception & Reservation Manager - Paris Society London We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie. Job Description 1. GUEST EXPERIENCE & BRAND STANDARDS Act as a brand ambassador for Paris Society, promoting a positive image internally and externally Ensure the highest level of guest welcome and experience across all venues Guarantee strict adherence to Paris Society service standards Supervise and optimize guest journey: - Physical welcome Reservation experience Seating flow • Handle VIP guests and sensitive situations with professionalism and discretion Ensure consistency and excellence across all 5 points of sale 2. RESERVATION & TOOLS MANAGEMENT Oversee and optimize reservation systems across all venues Ensure perfect mastery and daily use of SevenRooms (mandatory) Support teams in managing complex requests and high-demand services Ensure proper handling of emails, calls, and digital guest interactions 3. TEAM MANAGEMENT & LEADERSHIP Manage, lead and develop host and hostess teams across both venues Act as a strong leader, ensuring team alignment with Paris Society standards Oversee recruitment, onboarding, and training of hostess teams • Create and manage team schedules in line with business activity Train teams on service excellence, guest experience, and tools (SevenRooms) Identify high-potential profiles and support internal growth Foster a positive, motivating, and high-performance team environment Ensure continuity of operations by being able to step in on any position if needed 4. OPERATIONS & MULTI-SITE COORDINATION Ensure smooth daily operations across both venues Adapt organization according to activity levels and events Maintain strong coordination between the 5 venues Ensure consistency in processes, communication, and execution Be present on the floor during peak times and high-demand services Anticipate operational challenges and implement solutions proactively 5. REPORTING & CROSS-FUNCTIONAL COLLABORATION Report directly to the Multi-Site Operations Director on: - Performance Operational issues Team management Act as a key relay between venues and Paris head office Collaborate closely with: - Operations teams Events teams Marketing teams Ensure proper communication and information flow across all stakeholders Contribute to continuous improvement of processes and tools This list is not exhaustive and may be updated through the year. Qualifications Skills Proven experience as Head Hostess or similar role in premium hospitality Strong experience in multi-site or high-volume environments Perfect knowledge of Paris Society standards Excellent command of SevenRooms and reservation management tools Strong understanding of guest experience and luxury service codes Interpersonal skills Strong leadership and team management skills Excellent communication and interpersonal skills • Highly organized with strong attention to detail Ability to work under pressure in fast-paced environments Proactive mindset with strong anticipation and problem-solving skills • Ability to anticipate needs, adaptability and service-oriented attitude Additional Information What's in it for you Competitive salary including TRONC up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we'll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Paris Society London is seeking a Multisite Reception & Reservation Manager to lead guest experience across The Hoxton, Shoreditch, and House of Louie. You will oversee reservations, guest journeys, and VIP handling while coordinating two venues to uphold Paris Society standards. The role requires strong leadership, sharp communication, and deep knowledge of luxury service codes, with hands-on use of SevenRooms and related tools.
Aug 31, 2026
Full time
Paris Society London is seeking a Multisite Reception & Reservation Manager to lead guest experience across The Hoxton, Shoreditch, and House of Louie. You will oversee reservations, guest journeys, and VIP handling while coordinating two venues to uphold Paris Society standards. The role requires strong leadership, sharp communication, and deep knowledge of luxury service codes, with hands-on use of SevenRooms and related tools.
The Hoxton, Southwark 40 Blackfriars Rd, London SE1 8NY, United Kingdom We are looking for a Front Office Manager to be part of our team for The Hoxton, Southwark. The Hoxton, Southwark is only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our coworking space spread over six floors. Job Description What you'll do Creating a memorable guest experience for our guests that will leave them wanting to return for more. Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team's. Qualifications What we're looking for Most important is that you know how to provide a great and memorable guest experience - whether it's for someone staying with us or just stepping in for a drink or a bite to eat. Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must. Passionate about team development and a demonstrated experience in coaching and developing your team. You've got plenty of experience dealing with different types of requests successfully. Experience with using Micros Fidelio Opera or a similar property management system. Individuals. You're looking for a place where you can be you; no clones in suits here. Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night. You're all about having a positive impact on the people you interact with, leaving them with a memorable experience. You're not precious. We leave our egos at the door and help get stuff done. You're up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we'd have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we'll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time! Enhanced family leave for when you're expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Aug 29, 2026
Full time
The Hoxton, Southwark 40 Blackfriars Rd, London SE1 8NY, United Kingdom We are looking for a Front Office Manager to be part of our team for The Hoxton, Southwark. The Hoxton, Southwark is only a skip & a hop away from the South Bank. There is something for everyone: 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment (our unique meeting & events space, a stunning roof-top restaurant and bar with indoor and outdoor seating PLUS our coworking space spread over six floors. Job Description What you'll do Creating a memorable guest experience for our guests that will leave them wanting to return for more. Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy. And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team's. Qualifications What we're looking for Most important is that you know how to provide a great and memorable guest experience - whether it's for someone staying with us or just stepping in for a drink or a bite to eat. Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must. Passionate about team development and a demonstrated experience in coaching and developing your team. You've got plenty of experience dealing with different types of requests successfully. Experience with using Micros Fidelio Opera or a similar property management system. Individuals. You're looking for a place where you can be you; no clones in suits here. Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night. You're all about having a positive impact on the people you interact with, leaving them with a memorable experience. You're not precious. We leave our egos at the door and help get stuff done. You're up for doing things differently and trying (almost) everything once. If we got stuck in a lift together we'd have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we'll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties - we know how to have a good time! Enhanced family leave for when you're expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.