Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we're helping mortgage businesses scale faster and smarter. As we continue to grow, we're looking for ambitious people to join us in transforming the industry and shaping the future of home buying. The Role This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation. Responsibilities: The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team. Your day to day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical troubleshooting and problem-solving of customer queries. Delivering high quality webinar training s to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Excellent at communicating with a customer focused attitude Curious in nature and with a strong desire to achieve Highly self-motivated and able to work independently Have a strong attention to detail and goes above expectations A resourceful, quick, sharp and creative problem solver Passionate about people and making Acre customers happy Thrives with ambiguity and makes the most of opportunities Willing to come to our Shoreditch office at least twice a week Desirable: 1-2 years experience in a Customer Support role Availability to work the occasional Saturday What we offer: A chance to make an impact within a high growth fintech start-up Monthly team social events, from trips to Brighton to Picnics in the park One week of free accommodation for those relocating 25 days annual leave plus bank holidays Opportunity to earn equity through our EMI option scheme Company laptop and supporting tech Private healthcare and a cash plan Pension contribution matched by Acre up to 4% Cycle to work scheme Breakfast, snacks and drinks provided in our vibrant Shoreditch office We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Jul 24, 2025
Full time
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we're helping mortgage businesses scale faster and smarter. As we continue to grow, we're looking for ambitious people to join us in transforming the industry and shaping the future of home buying. The Role This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation. Responsibilities: The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team. Your day to day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical troubleshooting and problem-solving of customer queries. Delivering high quality webinar training s to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Excellent at communicating with a customer focused attitude Curious in nature and with a strong desire to achieve Highly self-motivated and able to work independently Have a strong attention to detail and goes above expectations A resourceful, quick, sharp and creative problem solver Passionate about people and making Acre customers happy Thrives with ambiguity and makes the most of opportunities Willing to come to our Shoreditch office at least twice a week Desirable: 1-2 years experience in a Customer Support role Availability to work the occasional Saturday What we offer: A chance to make an impact within a high growth fintech start-up Monthly team social events, from trips to Brighton to Picnics in the park One week of free accommodation for those relocating 25 days annual leave plus bank holidays Opportunity to earn equity through our EMI option scheme Company laptop and supporting tech Private healthcare and a cash plan Pension contribution matched by Acre up to 4% Cycle to work scheme Breakfast, snacks and drinks provided in our vibrant Shoreditch office We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we're helping mortgage businesses scale faster and smarter. As we continue to grow, we're looking for ambitious people to join us in transforming the industry and shaping the future of home buying. The Role This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation. Responsibilities: The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team. Your day to day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical troubleshooting and problem-solving of customer queries. Delivering high quality webinar training s to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Excellent at communicating with a customer focused attitude Curious in nature and with a strong desire to achieve Highly self-motivated and able to work independently Have a strong attention to detail and goes above expectations A resourceful, quick, sharp and creative problem solver Passionate about people and making Acre customers happy Thrives with ambiguity and makes the most of opportunities Willing to come to our Shoreditch office at least twice a week Availability to work the occasional Saturday. What we offer: A chance to make an impact within a high growth fintech start-up Monthly team social events, from trips to Brighton to Picnics in the park One week of free accommodation for those relocating 25 days annual leave plus bank holidays Opportunity to earn equity through our EMI option scheme Company laptop and supporting tech Private healthcare and a cash plan Pension contribution matched by Acre up to 4% Cycle to work scheme Breakfast, snacks and drinks provided in our vibrant Shoreditch office We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Jul 24, 2025
Full time
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders and insurers. Over the past year, mortgage submissions through our platform have grown by 200%, a clear sign that we're helping mortgage businesses scale faster and smarter. As we continue to grow, we're looking for ambitious people to join us in transforming the industry and shaping the future of home buying. The Role This role is an excellent opportunity to get unique exposure to working in a technology start-up and directly contribute to its growth. We are looking for an Associate with an interest in finance and technology that wants to help make the home buying process better. You will join our top-performing Customer Success team to help ensure that our firms are using Acre's platform seamlessly as we continue to grow our market share. You will work closely with other Acre teams, as well as senior leadership, and get a unique insight into other key roles within Fintech start-ups such as Product Management, Software Engineering and Testing, Business Development, Marketing, and Innovation. Responsibilities: The role will constantly evolve to match the needs of the business and vary from day to day. You will begin by learning everything about Acre and our technology and before you know it, customers will be looking at you with starry eyes while you work behind the scenes to continue building industry-leading, world-class technology with the wider team. Your day to day will involve: Developing and maintaining a deep knowledge of our users and our product Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team Perform technical troubleshooting and problem-solving of customer queries. Delivering high quality webinar training s to our customers on how to use Acre Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.) About you: Excellent at communicating with a customer focused attitude Curious in nature and with a strong desire to achieve Highly self-motivated and able to work independently Have a strong attention to detail and goes above expectations A resourceful, quick, sharp and creative problem solver Passionate about people and making Acre customers happy Thrives with ambiguity and makes the most of opportunities Willing to come to our Shoreditch office at least twice a week Availability to work the occasional Saturday. What we offer: A chance to make an impact within a high growth fintech start-up Monthly team social events, from trips to Brighton to Picnics in the park One week of free accommodation for those relocating 25 days annual leave plus bank holidays Opportunity to earn equity through our EMI option scheme Company laptop and supporting tech Private healthcare and a cash plan Pension contribution matched by Acre up to 4% Cycle to work scheme Breakfast, snacks and drinks provided in our vibrant Shoreditch office We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders, and insurers. After a record-breaking 2023 with a 400% year-on-year increase in mortgage volume, we have continued our momentum by doubling our market share in 2024. As we go into 2025, we are continuing to onboard some huge names in the mortgage industry and are looking to expand our team. Join our Engineering team to help us change the way people buy homes. What you'll be doing: As a key role within the engineering team you will be responsible for the design, implementation, and testing of the backend components that empower consumers, brokers, and operational functions to efficiently manage the mortgage research and application process. You will be expected to write reusable, testable, and efficient code that is performant, stable, and secure. During our software development life cycle, you will be expected to work with the business as a whole, converting business requirements into development tasks as well as mentoring other team members. You should be ambitious but also pragmatic when needed. Who you will be: Passionate about software engineering and about delivering a quality product. Have an understanding and experience with backend technologies such as Go or C++. Committed to using automated testing platforms and unit tests to deliver readable, maintainable code. Have an understanding of deployment technologies and concepts. Have an understanding of issue management, code versioning, continuous integration, and deployment tools. What we offer: Chance to make an impact within a fully funded, early-stage Fintech start-up in a unique position to make a difference in the mortgage market. Competitive salary. Opportunity to earn grants from our EMI option scheme. One week of free accommodation for those relocating. Matched pension contribution up to 4%. Suite of healthcare benefits. Vibrant office in Shoreditch with monthly social events. See our careers page for more of what we offer. We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Feb 17, 2025
Full time
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow, to getting your keys. We're guided both by the voice of real home buyers and by our close relationships with brokers, lenders, and insurers. After a record-breaking 2023 with a 400% year-on-year increase in mortgage volume, we have continued our momentum by doubling our market share in 2024. As we go into 2025, we are continuing to onboard some huge names in the mortgage industry and are looking to expand our team. Join our Engineering team to help us change the way people buy homes. What you'll be doing: As a key role within the engineering team you will be responsible for the design, implementation, and testing of the backend components that empower consumers, brokers, and operational functions to efficiently manage the mortgage research and application process. You will be expected to write reusable, testable, and efficient code that is performant, stable, and secure. During our software development life cycle, you will be expected to work with the business as a whole, converting business requirements into development tasks as well as mentoring other team members. You should be ambitious but also pragmatic when needed. Who you will be: Passionate about software engineering and about delivering a quality product. Have an understanding and experience with backend technologies such as Go or C++. Committed to using automated testing platforms and unit tests to deliver readable, maintainable code. Have an understanding of deployment technologies and concepts. Have an understanding of issue management, code versioning, continuous integration, and deployment tools. What we offer: Chance to make an impact within a fully funded, early-stage Fintech start-up in a unique position to make a difference in the mortgage market. Competitive salary. Opportunity to earn grants from our EMI option scheme. One week of free accommodation for those relocating. Matched pension contribution up to 4%. Suite of healthcare benefits. Vibrant office in Shoreditch with monthly social events. See our careers page for more of what we offer. We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain, and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow to getting your keys. We're guided both by the voice of real homebuyers and by our close relationships with brokers, lenders, and insurers. After a record-breaking 2023 with a 400% year-on-year increase in mortgage volume, we doubled our market share in 2024. To sustain this growth, we're seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The Role As Head of Customer Experience, you'll own the Core Customer Success function, focusing on scaling the team and ensuring exceptional service. This role is ideal for a leader passionate about team growth, operational excellence, and delivering top-tier customer experiences in a fast-paced environment. Key Responsibilities: Lead and scale the Core Customer Success team, ensuring high performance and continuous growth. Partner with Onboarding and Activation teams to ensure successful adoption of Acre's platform. Deliver exceptional customer support and drive ongoing customer education to enhance success and minimise reactive support. Optimise processes through automation and refinement to improve efficiency and outcomes. Act as a customer advocate, working with Product and Engineering to align the platform with customer needs. Build consultative relationships with client stakeholders to ensure alignment with business goals and long-term success. Collaborate with Account Management to identify risks and proactively enhance retention. About You: Proven experience in a senior Customer Success role, with expertise in scaling and managing high-performing teams. Skilled in client-facing roles, with a talent for building strong stakeholder relationships. Proactive problem-solver with a data-driven approach to performance improvement. Exceptional communicator with a collaborative leadership style. Strategic thinker comfortable balancing big-picture goals with hands-on execution. Passionate about innovation, technology, and transforming the mortgage market. What We Offer: Chance to make an impact within a fully funded, early-stage Fintech start-up in a unique position to make a difference to the mortgage market. Competitive salary. Private healthcare, a cash plan, pension contribution. Cycle to work scheme. Vibrant office in Shoreditch with monthly social events. We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.
Jan 27, 2025
Full time
Acre is rebuilding the UK's £1.4 trillion mortgage market from the ground up, with a completely new, end-to-end management system for mortgages. Our platform cuts out the unnecessary admin, pain, and friction from buying a home. We're covering the entire journey, from figuring out what you can borrow to getting your keys. We're guided both by the voice of real homebuyers and by our close relationships with brokers, lenders, and insurers. After a record-breaking 2023 with a 400% year-on-year increase in mortgage volume, we doubled our market share in 2024. To sustain this growth, we're seeking a Head of Customer Experience to lead and scale our Core Customer Success team, driving customer satisfaction and successful adoption of our platform. The Role As Head of Customer Experience, you'll own the Core Customer Success function, focusing on scaling the team and ensuring exceptional service. This role is ideal for a leader passionate about team growth, operational excellence, and delivering top-tier customer experiences in a fast-paced environment. Key Responsibilities: Lead and scale the Core Customer Success team, ensuring high performance and continuous growth. Partner with Onboarding and Activation teams to ensure successful adoption of Acre's platform. Deliver exceptional customer support and drive ongoing customer education to enhance success and minimise reactive support. Optimise processes through automation and refinement to improve efficiency and outcomes. Act as a customer advocate, working with Product and Engineering to align the platform with customer needs. Build consultative relationships with client stakeholders to ensure alignment with business goals and long-term success. Collaborate with Account Management to identify risks and proactively enhance retention. About You: Proven experience in a senior Customer Success role, with expertise in scaling and managing high-performing teams. Skilled in client-facing roles, with a talent for building strong stakeholder relationships. Proactive problem-solver with a data-driven approach to performance improvement. Exceptional communicator with a collaborative leadership style. Strategic thinker comfortable balancing big-picture goals with hands-on execution. Passionate about innovation, technology, and transforming the mortgage market. What We Offer: Chance to make an impact within a fully funded, early-stage Fintech start-up in a unique position to make a difference to the mortgage market. Competitive salary. Private healthcare, a cash plan, pension contribution. Cycle to work scheme. Vibrant office in Shoreditch with monthly social events. We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team that are passionate about what they do. If you want to join a team that is tackling a big problem space, then we'd love to hear from you. We're eager to receive applications from all backgrounds, including from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.