WTW

Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill office working hybrid. Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow. In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team. The Role - This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the 'go to' colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care. - Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK. - Responsible for the quality and performance objectives defined by WTW and ensuring member first - Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service. - Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service. - Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards. - Ensuring team productivity is at its optimum and is measured. - Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other What you'll bring: Experience in dealing with DB occupational schemes and experience is essential and experience with DC pensions is nice to have Experience as a Pensions Team Leader is essential Have an excellent eye for detail and intermediate knowledge of excel Highly experienced in the creation and management of high performing, results driven/fast-paced teams. A strong leader and negotiator, with excellent influencing skills and a can-do attitude and experience of presenting to both internal and external stakeholders. Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity. Supporting the team leaders and teams to adopt new processes changes and procedures with a solution oriented mindset. Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders. Ensure that structures and systems for line management are in place and consistently followed across the team. Experience of working within a client facing environment and critical thinking to facilitate more in-depth discussions. Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers. What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Join us as a Pensions Specialist based out of our Redhill office working hybrid. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators. You will be reporting to the Admin Manager/Team Leader and you will be working as a part of a dedicated client team with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility and who can also independently deliver results on ad-hoc client specific projects. The Role Help the team to deliver and meet the client's Reporting and compliance requirements. Support and assist Client Managers to achieve and deliver excellence in the service proposition to the client and members. Work collaboratively with peers and contribute to the wider day to day management of the client. Understand the links between data, calculations and multiple project streams. Contribute to the implementation of continuous improvement initiatives to increase end to end automation efficiencies and results with the aim of delivering operational self-sufficiency. Take a proactive interest for own continual learning and understanding of the business and help with defined projects working with colleagues across multiple functions to facilitate a successful outcome. Interact with the client and their advisors on complex and technical queries to understand their requirements and to clarify and document these. Work with the Team/Team Leader to help improve operational efficiency and reduce costs e.g. automation, full use of standard procedures. Help the team to run, contribute to, manage and monitor ad-hoc BAU projects, large and small, and assist the team to ensure the client reporting and compliance requirements are met and produced within agreed deadlines. Build and maintain technical, procedures and client knowledge through experience and ensure client work is undertaken on time whilst adhering to our quality standards. Take ownership and accountability of allocated work to ensure service level is achieved and fully engage with colleague training and development to assist the team's performance. Work in a collaborative manner within a team environment to achieve common business goals. Adhere to the Company's Professional Excellence principles. What you'll bring Experience of working on a major client with a mix of complex DB and DC Pensions is essential Strong organisational abilities and flexibility to work in a team/virtual team environment working on multiple client priorities. Pensions technical expertise is required and experience of project based technical work in a client environment is preferred Ability to analyse and manipulate data, deliver in agreed client format with a strong working knowledge of MS Excel whilst being open to learning new technology and tools. Client facing interpersonal and communication skills. Process driven with ability to modify approach. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Excellent time management and ability to meet deadlines and prioritise own workload. Ability to assist with the production of bespoke reports for the client in agreed formats. Improve knowledge and own technical skills through participation in online, instructor-led or self-taught training. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and well-being offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Join us as a Senior DC Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid. In this role, you will play a vital role in mentoring and checking the work of the Junior Pensions Administrators. The Role Working within an administration team, servicing both member and client queries in relation to DC pension schemes. In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved. Deputise in the absence of the Team Leader. Be a senior point of reference on technical issues and non-standard cases. Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken. Train, support and mentor junior associates and hold regular feedback sessions. Assist in more complex/project work when required including complaints . Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader. Ensure that targets and deadlines are met. What you'll bring Experience of administrating occupational pension schemes especially DC pension schemes Experience of coaching and supporting less experienced associates. Excellent interpersonal skills to include good written and verbal communication. Good time management skills and the ability to organise and prioritise own workload. Able to work to a high level of accuracy. Customer and quality focused. Computer literate. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Join us as a Pensions Payroll Administrator in our Redhill office working hybrid. As a Pensions Payroll Administrator you will be responsible for running pensioner payrolls on behalf of some of the UK's best-known employers. Our role is to ensure that our pensioners are paid on time and accurately, and that all other related tasks are dealt with correctly in line with current procedures. The Role Keying in payroll amendments (e.g. address changes and bank details). Assisting in the processing of payrolls (e.g. printing and checking payroll control reports). Ensuring that payslips and P60s are issued correctly by our outsourced printers. Ensuring that payroll deductions are dealt with correctly (e.g. PAYE, healthcare). Calculating manual payments using computer software and/or HMRC PAYE tables. Dealing with written correspondence both internal and external (particularly from pensioners). Dealing with telephone enquiries, mainly from pensioners using our 'Pensions Helplines'. Keeping filing systems up to date, including written records of telephone conversations (e.g. individual pensioner records on EDMS). Adhering to HMRC legislation, Data Protection Act requirements, internal quality procedures (e.g. Work Excellence policies) and agreed service standards and payroll processing timetables. Carrying out the objectives set during the annual performance review process and assisting in other areas as required. What you'll bring Computer literate with fast and accurate keyboard input skills and a working knowledge of Microsoft packages. Excellent communication skills (both written and oral). Numerical, analytical and problem-solving abilities. Excellent organisational skills and ability to prioritise own workload. Ability to concentrate on the task in hand, paying attention to detail and accuracy. A flexible approach and a team player who can work under pressure and meet targets. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Summary: We are seeking a dynamic and experienced professional to join our Power, Utilities, Renewables & Energy (PURE) practice as an Account Director. In this role, you will leverage your skills in client relationship management to deliver tailored insurance and risk management solutions for complex, high-value accounts within the variety of different sectors PURE falls within. This role can be based in our Ipswich or London offices. The Role: Ultimate responsibility for the provision of the required services to the client. Understand the clients' business and their insurance and risk management needs and look for solutions to deliver those needs through the provision of ongoing service. Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people. Provide technical, industry and subject matter expertise where required. Draw on expertise within specialist technical teams within the BU and across the Group for clients as required. Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients. Lead (but not line manage) the supporting service team. Maintain effective working relationships with Claims Advocates to effectively deliver clients' needs. Business Development: To actively drive the sales process in relation to winning, retaining and developing profitable new clients. Placement Management: To deliver optimisation of revenue from new and existing clients using the full range of appropriate placement channels. What you'll bring: Strong PURE sector insurance experience is essential. Experience of working on global / complex accounts Qualification of ACII or similar (preferable) or working towards. Strong client relationship skills with experience of managing clients all different sizes. Proposition building, market sizing and deployment of marketing and sales strategies. Strong practical knowledge of account development and appropriate tools to achieve this aim. Experience at new business sales process and track record of converting prospects to clients (preferable). Skilled at building effective relationships, at all levels, with clients, prospects, associate's insurers, and external specialists. Strong communication, negotiation and influencing skills. Experience of working with and adhering to processes and systems to support client services. What We Offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill, Leeds or Welwyn working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. (OGB2)

Join us as a Pensions Specialist based out of our Redhill office working hybrid. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators. You will be reporting to the Admin Manager/Team Leader and you will be working as a part of a dedicated client team with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility and who can also independently deliver results on ad-hoc client specific projects. The Role Help the team to deliver and meet the client's Reporting and compliance requirements. Support and assist Client Managers to achieve and deliver excellence in the service proposition to the client and members. Work collaboratively with peers and contribute to the wider day to day management of the client. Understand the links between data, calculations and multiple project streams. Contribute to the implementation of continuous improvement initiatives to increase end to end automation efficiencies and results with the aim of delivering operational self-sufficiency. Take a proactive interest for own continual learning and understanding of the business and help with defined projects working with colleagues across multiple functions to facilitate a successful outcome. Interact with the client and their advisors on complex and technical queries to understand their requirements and to clarify and document these. Work with the Team/Team Leader to help improve operational efficiency and reduce costs e.g. automation, full use of standard procedures. Help the team to run, contribute to, manage and monitor ad-hoc BAU projects, large and small, and assist the team to ensure the client reporting and compliance requirements are met and produced within agreed deadlines. Build and maintain technical, procedures and client knowledge through experience and ensure client work is undertaken on time whilst adhering to our quality standards. Take ownership and accountability of allocated work to ensure service level is achieved and fully engage with colleague training and development to assist the team's performance. Work in a collaborative manner within a team environment to achieve common business goals. Adhere to the Company's Professional Excellence principles. What you'll bring Experience of working on a major client with a mix of complex DB and DC is mandatory Strong organisational abilities and flexibility to work in a team/virtual team environment working on multiple client priorities. Client facing interpersonal and communication skills. Process driven with ability to modify approach. Take pride in your work with accuracy and adherence to a high level of quality being paramount. Excellent time management and ability to meet deadlines and prioritise own workload. Pensions technical expertise is required Experience of project based technical work in a client environment. Ability to analyse and manipulate data, deliver in agreed client format with a strong working knowledge of MS Excel whilst being open to learning new technology and tools. Ability to assist with the production of bespoke reports for the client in agreed formats. Improve knowledge and own technical skills through participation in online, instructor-led or self-taught training. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. (OGB2)

We are seeking a Legal Contracting Operations Manager to join the WTW legal team, based in Ipswich. Reporting to the General Counsel GB, the Contracting Operations Manager will play a pivotal role in supporting WTW's Legal Front Door and Global Contracting Team initiatives across multiple regions, including North America, GB, Western Europe, Asia Pacific and Latin America. The role will require close collaboration with legal, administrative, and technology teams, as well as direct engagement with regional and global legal leads. The Role: Manage the GCT junior teams in Ipswich and Mumbai, adopting an approach of continuous improvement, to ensure workload is distributed and managed effectively and that the colleagues in these teams receive appropriate training as their skills and expertise develop. Support recruitment and performance management processes for the junior teams, including managing job descriptions, candidate selection, interviews, and regular performance monitoring and feedback. Coordinate and administer the UK legal apprenticeship programme, including candidate selection, internal training, liaison with training provider mentors, managing study days, and overseeing performance reviews. Ensure apprentices are provided opportunities to work on an appropriately broad range of matters to support the needs of their apprenticeship programme. Foster a collaborative and high-performing team culture, ensuring effective communication and knowledge sharing across regions. Be responsible for the development and maintenance of GCT training and guidance materials, in coordination with subject matter experts within the legal team and the wider WTW environment; Ensure the smooth and effective running of the LFD. Liaise with WTW's technology support teams and legal's admin team to request resolution of any technical issues or updates to contract routing and automatic triage rules as necessary. Working with our technology and Legal Operations teams, provide ad hoc LFD support to legal leadership, including training, system enhancements, dashboard customization, and assistance with miscellaneous queries. Oversee the day-to-day management of the LFD matter triage process. Act as the first point of consultation for any triage queries to ensure work is assigned to appropriate resources in accordance with skillset and capacity. Pay particular attention to requests that are urgent or are missing information or which have been wrongly categorized by the business users.Utilise assistance from the legal administrative team to regularly follow up with individual members of the GCT to ensure their matters are updated or closed in a timely manner. Coordinate and support the ongoing rollout of LFD/GCT processes in Asia and Pacific and Western Europe, coordinating as necessary with WTW's technology and Legal Operations support teams, including requirements gathering, system testing, training, and communicating changes with local legal teams. Actively participate, representing the legal team's perspective and requirements, in projects related to system replacements, process mapping, and integration with other platforms wherever there is overlap with the LFD and/or GCT processes. Projects include expanding the use of AI tools for contract reviews and improvements and enhancements to WTW's contract lifecycle management tool; Act as the legal team's liaison with the Sales Operations team, particularly their client contracting support team and their questionnaire management team. Act as secretary and co-ordinator to WTW's contract template and playbooks governance committee, monitoring incoming requests for changes to templates and playbooks, circulating materials and producing minutes for quarterly governance committee meetings; What you'll bring Experience of managing teams. Demonstrated experience in legal operations, team coordination, or a similar administrative role within a legal or professional services environment. Strong organizational skills with the ability to manage multiple projects and priorities across global teams. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint). Experience of legal technology platforms such as ServiceNow's Legal Service Delivery Module, CLMS tools and/or AI for contract review will be an advantage. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders. Experience in process improvement, project management, and training delivery. High level of discretion and confidentiality in handling sensitive information. Creative problem-solving skills and the ability to manage ambiguity. Experience working in a fast-paced, virtual, or global environment is an advantage. Bachelor's degree or equivalent experience preferred. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.