DPD Group

Company Description Contract:6 Month Fixed Term Contract 37.5Hours per Week Salary: Circa£24400 per annum Location: DPD Newtown,Vastre industrial estate, SY16 1DZ Days of Work:Monday to Friday (Saturday on a rota basis) Hours of Work:8:30- 17:00 (inc 60 min lunch) Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again DPD is a Valuable 500 company and a Disability Confident Employer Job Description Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendlycustomer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You'll also be focussed on: Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD) Carrying out thorough investigations for missing parcels and resolving delivery disputes Qualifications What we're looking for; You will have proven and demonstrable experience of working in a fast paced customer service environment You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations. Excellent administration skills with the ability to use Microsoft Office programmes Demonstrate high levels of self-motivation and initiative to effectively problem solve. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability. Additional Information About our benefits: We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

Overview DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. Responsibilities As a 7.5 Tonne Collection and Delivery driver for DPD, you'll play a crucial role in our operations and customer satisfaction. Your responsibilities will include: Serving as the first point of contact for our customers, providing exceptional service during parcel collection and delivery Ensuring timely and accurate collection and delivery of parcels according to scheduled routes Assisting with loading and unloading parcels at the depot and customer locations Managing a daily schedule of approximately 50-60 stops in your designated area Utilising provided equipment, such as a sack barrow/hand truck, to safely handle heavier items Maintaining accurate records of deliveries, collections, and any issues encountered during your shift Adhering to all road safety regulations and company policies whilst operating the 7.5 tonne vehicle Conducting daily vehicle inspections and reporting any maintenance issues promptly Utilising handheld devices and company software to update delivery statuses and communicate with the depot Resolving customer queries and concerns professionally and efficiently Adapting to changing weather conditions and adjusting your delivery approach accordingly Collaborating with depot staff and other drivers to ensure smooth operations and workload distribution Maintaining a clean and presentable appearance, as you represent DPD to our customers Your role is vital in providing a service that genuinely makes a difference to our customers, and we rely on your professionalism and dedication to uphold DPD's reputation for excellence in parcel delivery. Qualifications What we're looking for: To be considered for the role you must have: A valid 7.5T (C1) licence, DQC (Driver Qualification Card) and CPC accreditation A clean driving record with no more than 3 penalty points At least 1years experience driving 7.5 tonne vehicles or similar We are also looking for you to demonstrate that you: Recognise the value of providing great customer service Can work to deadlines, are flexible and always go above and beyond Are friendly, approachable, positive, resourceful and professional Are able to multi-task and problem solve Have the ability to lift, load and carry heavy items up to 25kg Possess excellent time management and organisational skills Have a good knowledge of local road networks and traffic patterns Can work well under pressure and maintain a calm demeanour in challenging situations Are comfortable using handheld devices and basic computer software Are physically fit and able to handle the demands of a physically active job Have a strong commitment to health and safety practices Demonstrating the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability in all aspects of your work. Benefits About our benefits: We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Unum - essential health and wellbeing services for you and eligible family members Health Kiosks visiting every location Vitality at Work Free On Site Parking Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today

Customer Service Advisor - 6 Month Fixed Term Contract Full-time Job Title: Customer Service Advisor Function: Customer Services Vacancy Type: Fixed Term Contract Location: Newbury Days of Work: Monday - Friday Hours of Work: 08.30 Start Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again DPD is a Valuable 500 company and a Disability Confident Employer Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues. You'll also be focussed on; Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD) Carrying out thorough investigations for missing parcels and resolving delivery disputes Promoting company products and services to new and existing customers What we're looking for; You will have proven and demonstrable experience of working in a fast paced customer service environment You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations. Excellent administration skills with the ability to use Microsoft Office programmes Demonstrate high levels of self-motivation and initiative to effectively problem solve. Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability. About our benefits: We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

A leading delivery company in Newbury is seeking a Customer Service Advisor on a 6-month fixed-term contract. This full-time role entails providing excellent customer service by assisting customers with their parcel queries, conducting investigations for missing deliveries, and promoting company offerings. Ideal candidates will have a strong customer service background and exceptional communication skills. The position comes with several benefits, including enhanced maternity and paternity packages, and opportunities for career development.

A leading parcel delivery service is looking for a CCTV Security Investigator to join their Central Monitoring Team in Smethwick. This role involves monitoring CCTV for loss prevention, reviewing footage for incidents, and producing reports for security management. Candidates should have extensive knowledge of CCTV operations and the ability to work independently. This position offers job security and excellent benefits from day one.

Contract: Permanent 40.25 hours per week (over the year) Location: Roebuck Lane, Smethwick, B66 1BY Days of Work: 4 on 4 off Start Time: 18:00 - 6:00 Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again DPD is a Valuable 500 company and a Disability Confident Employer Job Description Our General Manager - Central Security is recruiting for experienced and dynamic CCTV Security Investigators to join and strengthen their highly experienced Central Monitoring Team based in Smethwick. Effective security plays a vital role within the DPD UK Operation, given the nature of our business and our commitment to providing outstanding customer service. Security within the business also extends to the requirement to ensure that our employees and property are safeguarded at all times. As our CCTV Security Investigator, your role will be varied in nature and it will will cover 4 main areas of responsibility including; Monitor CCTV in order to support the reduction in losses and enforce preventative measures Review CCTV for high value or notable items escalated as lost within the network, that would have a significant impact upon the business if not recovered Report CCTV findings to the relevant Regional Security Manager in a structured and documented manner To provide evidential packs suitable for prosecution cases in conjunction with the Regional Security Managers and police Produce witness statements, exhibits and CCTV downloads to support the prosecution of offenders To attend Court where necessary and provide witness testimony with regards to CCTV evidence Compliance Escalate to the necessary managers any poor processes identified during CCTV reviews Monitor and review security searches (person/vehicle) conducted by depot staff, compiling summary reports for management scrutiny of compliance Support Quality Audit Managers and Regional Security Managers in instigating and reviewing operational and security process compliance Provide footage to assist training, in support of security, transport and health and safety Risk and Alarm Monitoring Report security incidents or suspicious behaviour and escalate to the relevant Regional Security Manager Monitor and respond to intruder alarms during periods of depot lockdown. Monitor and respond to access control alarms and unauthorised access events, providing information to the Regional Security Manager and reporting on non-compliance Review depot lockdown processes on CCTV, ensuring that the agreed procedures are followed correctly Consolidate and monitor potential areas of risk, preparing reports to justify change. Network Support Assist with the planning of new depot CCTV installation, highlighting lessons learnt and the shortfalls of the existing system Identify trends, understand analytical products, and report the same to management Qualifications About You We would expect you to have extensive knowledge and experience of operating CCTV systems. You will be able to work on your own initiative to conduct CCTV operations and investigations to identify those involved in theft, fraud and non-compliance. You must also have experience of producing evidential reports, witnesses statements and exhibits to support police investigations. We would also expect: Excellent communication skills, both oral and written Possess good interpersonal skills Be a good team player and have a flexible approach to work Prepare management information for presentations and dissemination Previous knowledge or experience of the logistics or parcel delivery industry (preferred) Be a good team player and demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caring and Accountability A good knowledge of Criminal Law and Employment Law, including evidential standards required for prosecutions and GDPR would be advantageous as would a valid SIA CCTV Operators Licence. Additional Information We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Free onsite car parking for all employees Health Kiosks visiting every location Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends Free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.

Location: Hub 1/2 - Smethwick Days of Work: Sunday - Thursday Hours of Work: Sun 15:00-23:30 Mon-Thu 16:30-01:00 DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. Job Description We are currently recruiting for an experienced Logistics Shift Manager to join our high performing Logistics Solutions Management team. As a Logistics Shift Manager, you'll be required to work within our Logistics Warehouse in an environment where operating efficiently under pressure and at pace will be a fundamental aspect of the role. In this role you will primarily manage a small team of operatives to deliver the day to day requirements of the warehouse pick and pack operation. You will oversee your team in order to achieve KPIs for productivity, costs to plan and accuracy of warehouse processes while monitoring and championing levels of service provided and actively seeking improvement activities. Additional responsibilities will include; Follow and promote all policies and procedures, including HR, Health and Safety, Quality and Housekeeping, ensuring any training requirements are met Qualifications What we're looking for You will have experience in a logistics operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team. You will have strong communication skills with the ability to inspire, motivate and manage a team. Decisive and effective decision-making, problem resolution and time management skills. Demonstrate high levels of resilience, self-motivation and flexibility. Excellent computer skills with the ability to use Google chrome applications The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role. You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required. Demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caringand Accountability A full UK driving licence is essential. Additional Information About our Benefits We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Vitality at Work Free On Site Parking Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today

A leading logistics company in Smethwick is seeking a Logistics Shift Manager to lead its warehouse team. You will manage daily operations, ensuring productivity targets are met while fostering team motivation. Ideal candidates will have a background in logistics management, strong communication skills, and the ability to make effective decisions. The role offers employee benefits like enhanced maternity/paternity packages, free life assurance, and opportunities for career development.

Days of Work: Sunday - Thursday Hours of Work: Sunday 15:00 - 23:30, Monday - Thursday 16:30 - 01:00 DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. Job Description We are currently recruiting for an experienced Logistics Shift Manager to join our high performing Logistics Solutions Management team. As a Logistics Shift Manager, you'll be required to work within our Logistics Warehouse in an environment where operating efficiently under pressure and at pace will be a fundamental aspect of the role. In this role you will primarily manage a small team of operatives to deliver the day to day requirements of the warehouse pick and pack operation. You will oversee your team in order to achieve KPIs for productivity, costs to plan and accuracy of warehouse processes while monitoring and championing levels of service provided and actively seeking improvement activities. Additional responsibilities will include; Follow and promote all policies and procedures, including HR, Health and Safety, Quality and Housekeeping, ensuring any training requirements are met Qualifications What we're looking for You will have experience in a logistics operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team. You will have strong communication skills with the ability to inspire, motivate and manage a team. Decisive and effective decision-making, problem resolution and time management skills. Demonstrate high levels of resilience, self-motivation and flexibility. Excellent computer skills with the ability to use Google chrome applications The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role. You will be highly vigilant to any unscrupulous activity taking swift and appropriate action when required. Demonstrate the core values of DPD DNA - Passion, Respect, Honesty, Flexibility, Caringand Accountability A full UK driving licence is essential. Additional Information About our Benefits We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Vitality at WorkFree On Site Parking Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today