Technology Services Group
Newcastle Upon Tyne, Tyne And Wear
Job Title: Trainee Sage Intacct Consultant Location: Newcastle upon Tyne Salary: £25k per year + bonus Job type: Full Time, 12 Months Fixed Term. About the role; As a Trainee Sage Intacct Consultant you will be expected to develop expertise in the implementation of Sage ERP solutions for the SME sector, including the integration of associated modules and add-ons. Upon completion of the programme, you will be proficient in leading project kick-off meetings, installing Sage software and related products, including Microsoft SQL, provide training sessions and perform data conversions. The role involves working on both on-site and off-site projects to ensure successful implementations. This is initially a 12 Month Fixed Term Contract with view to moving into a permanent position at the end of the programme providing all milestones are met throughout. This position is based full time at our Head Office in Newcastle upon Tyne. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? - Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes - Our open and honest culture where feedback is taken on-board and acted upon - Our social events - annual all expenses paid 'TSG Festival' and team building funds - Two paid CSR days per annum that you can use to support the community - Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities - Our responsibility to the environment as we work towards net carbon zero - Flexible working opportunities including home working and hybrid options - Annual salary benchmarking - Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; By completion, you will be able to competently carry out the following: - Attend business analysis meetings with customers to discuss existing systems and implementation of new systems - Carry out the installation of Sage products on the customers' hardware as appropriate - Carry out project management and documentation of the Sage product installation timescales, milestones and procedures - Carry out onsite visits to complete projects and support existing customers when necessary - National travel and potential overnight stays may be required to fulfil the customers' needs and the role - Academic mindset willing to study for role related certifications and qualifications - You will attend the 12-week Sage Partner Academy as part of this programme Knowledge, Skills & Experience; - Experience in a customer driven role is essential - An accountancy or finance related qualification would be preferred - Experience working in an accountancy or finance related role would be a distinct advantage - Knowledge of ERP systems would be preferred - Strong attention to detail with the ability to deal with customers - Excellent written and verbal communication skills - Full UK driving licence is essential Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Perkbox discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards If this sounds like the role for you, please apply today to be considered. Candidates with the relevant experience or job titles of; Trainee Sage Consultant, Trainee Systems Accountant, will also be considered for this role.
Jul 02, 2025
Contractor
Job Title: Trainee Sage Intacct Consultant Location: Newcastle upon Tyne Salary: £25k per year + bonus Job type: Full Time, 12 Months Fixed Term. About the role; As a Trainee Sage Intacct Consultant you will be expected to develop expertise in the implementation of Sage ERP solutions for the SME sector, including the integration of associated modules and add-ons. Upon completion of the programme, you will be proficient in leading project kick-off meetings, installing Sage software and related products, including Microsoft SQL, provide training sessions and perform data conversions. The role involves working on both on-site and off-site projects to ensure successful implementations. This is initially a 12 Month Fixed Term Contract with view to moving into a permanent position at the end of the programme providing all milestones are met throughout. This position is based full time at our Head Office in Newcastle upon Tyne. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? - Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes - Our open and honest culture where feedback is taken on-board and acted upon - Our social events - annual all expenses paid 'TSG Festival' and team building funds - Two paid CSR days per annum that you can use to support the community - Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities - Our responsibility to the environment as we work towards net carbon zero - Flexible working opportunities including home working and hybrid options - Annual salary benchmarking - Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; By completion, you will be able to competently carry out the following: - Attend business analysis meetings with customers to discuss existing systems and implementation of new systems - Carry out the installation of Sage products on the customers' hardware as appropriate - Carry out project management and documentation of the Sage product installation timescales, milestones and procedures - Carry out onsite visits to complete projects and support existing customers when necessary - National travel and potential overnight stays may be required to fulfil the customers' needs and the role - Academic mindset willing to study for role related certifications and qualifications - You will attend the 12-week Sage Partner Academy as part of this programme Knowledge, Skills & Experience; - Experience in a customer driven role is essential - An accountancy or finance related qualification would be preferred - Experience working in an accountancy or finance related role would be a distinct advantage - Knowledge of ERP systems would be preferred - Strong attention to detail with the ability to deal with customers - Excellent written and verbal communication skills - Full UK driving licence is essential Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Perkbox discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards If this sounds like the role for you, please apply today to be considered. Candidates with the relevant experience or job titles of; Trainee Sage Consultant, Trainee Systems Accountant, will also be considered for this role.
Job Title: Trainee Consultant Location: Newcastle upon Tyne Salary: £23,500 per year Job type: Full Time, 12 Months Fixed Term About the role: As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2025. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. Please note that if you require future sponsorship then we are unable to consider you for this role. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Knowledge, Skills & Experience: Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or recently studied within a relevant technical related degree, qualification or apprenticeship In addition to one of the above you must have some customer service experience Application Criteria: To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. There is a cost to complete these exams as they are industry recognised qualifications, however if you are successfully progressed to a face-to-face meeting with TSG then we will reimburse the cost of one of these certifications, regardless of the interview outcome. - MS-900: Exam MS-900: Microsoft 365 Fundamentals - AZ-900: Exam AZ-900: Microsoft Azure Fundamentals Benefits: 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Perkbox discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards If this sounds like the role for you, please apply today to be considered. Candidates with the experience or relevant job titles of: Trainee IT Technician, Trainee IT Support Engineer, Trainee Infrastructure Engineer, will also be considered for this role.
Feb 13, 2025
Contractor
Job Title: Trainee Consultant Location: Newcastle upon Tyne Salary: £23,500 per year Job type: Full Time, 12 Months Fixed Term About the role: As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2025. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. Please note that if you require future sponsorship then we are unable to consider you for this role. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Knowledge, Skills & Experience: Previous experience in one of the following is essential: Service desk or internal IT environment Graduated, or recently studied within a relevant technical related degree, qualification or apprenticeship In addition to one of the above you must have some customer service experience Application Criteria: To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. There is a cost to complete these exams as they are industry recognised qualifications, however if you are successfully progressed to a face-to-face meeting with TSG then we will reimburse the cost of one of these certifications, regardless of the interview outcome. - MS-900: Exam MS-900: Microsoft 365 Fundamentals - AZ-900: Exam AZ-900: Microsoft Azure Fundamentals Benefits: 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Perkbox discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards If this sounds like the role for you, please apply today to be considered. Candidates with the experience or relevant job titles of: Trainee IT Technician, Trainee IT Support Engineer, Trainee Infrastructure Engineer, will also be considered for this role.
Job Title: UI / UX Designer Location: Newcastle upon Tyne Salary: Up to 45k + Bonus Job type: Full Time, Permanent. (Hybrid working - 3 days in the office, 2 remote) About the role; As a UI/UX Designer you will be responsible for creating intuitive and user-friendly digital interfaces, ensuring a seamless and enjoyable user experience. You will have knowledge of user psychology, design principles, and business goals and apply those to the design of applications, client portals and other digital platforms. This is a hybrid role, with the expectation to work in our Team Valley office 3 days a week. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? - Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes - Our open and honest culture where feedback is taken on-board and acted upon - Our social events - annual all expenses paid 'TSG Festival' and team building funds - Two paid CSR days per annum that you can use to support the community - Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £120,000 to support nominated businesses and charities - Our responsibility to the environment as we work towards net carbon zero - Flexible working opportunities including home working and hybrid options - Annual salary benchmarking - Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; - Gather and evaluate user requirements in collaboration with product managers and development engineers. - Illustrate design ideas using storyboards, process flows, and sitemaps. - Design graphic user interface elements, like menus, tabs, and widgets. - Develop UI mock-ups and prototypes that clearly illustrate how Apps/sites function and look. - Identify and troubleshoot UX problems (e.g., responsiveness). - Adhere to TSG Brand style standards on fonts, colours, and images. - Work closely with product managers, developers, and other key stakeholders to understand project requirements and user needs. - Collaborate with cross-functional teams to create seamless and cohesive user experiences across all platforms. - Present and pitch design concepts to internal teams and clients, demonstrating the value and benefits of the proposed solutions. Knowledge, Skills & Experience; - A degree in Design, Computer Science, or a related field. - Relevant certifications in UX/UI design are advantageous. - Proficiency in design software such as Adobe Illustrator, Photoshop, Sketch, Figma, or similar tools. - Strong understanding of user-centered design principles and best practices. - Knowledge of wireframe tools like Wireframe.cc and InVision. - Excellent communication and presentation skills, both verbal and written. - Ability to create high-fidelity prototypes and mockups. - Proven work experience as a UX/UI Designer or in a similar role. - A strong portfolio showcasing design projects and demonstrating problem-solving skills. - Experience in conducting user research, usability testing, and gathering user feedback. - Familiarity with front-end development languages like HTML, CSS, and JavaScript is an advantage. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and Cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Perkbox discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards If this sounds like the role for you, please apply today to be considered. Candidates with the relevant experience or job titles of; UI Designer, Web Designer, Digital Designer, UX Designer, UI Developer, will also be considered for this role.
Feb 08, 2025
Full time
Job Title: UI / UX Designer Location: Newcastle upon Tyne Salary: Up to 45k + Bonus Job type: Full Time, Permanent. (Hybrid working - 3 days in the office, 2 remote) About the role; As a UI/UX Designer you will be responsible for creating intuitive and user-friendly digital interfaces, ensuring a seamless and enjoyable user experience. You will have knowledge of user psychology, design principles, and business goals and apply those to the design of applications, client portals and other digital platforms. This is a hybrid role, with the expectation to work in our Team Valley office 3 days a week. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? - Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes - Our open and honest culture where feedback is taken on-board and acted upon - Our social events - annual all expenses paid 'TSG Festival' and team building funds - Two paid CSR days per annum that you can use to support the community - Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £120,000 to support nominated businesses and charities - Our responsibility to the environment as we work towards net carbon zero - Flexible working opportunities including home working and hybrid options - Annual salary benchmarking - Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; - Gather and evaluate user requirements in collaboration with product managers and development engineers. - Illustrate design ideas using storyboards, process flows, and sitemaps. - Design graphic user interface elements, like menus, tabs, and widgets. - Develop UI mock-ups and prototypes that clearly illustrate how Apps/sites function and look. - Identify and troubleshoot UX problems (e.g., responsiveness). - Adhere to TSG Brand style standards on fonts, colours, and images. - Work closely with product managers, developers, and other key stakeholders to understand project requirements and user needs. - Collaborate with cross-functional teams to create seamless and cohesive user experiences across all platforms. - Present and pitch design concepts to internal teams and clients, demonstrating the value and benefits of the proposed solutions. Knowledge, Skills & Experience; - A degree in Design, Computer Science, or a related field. - Relevant certifications in UX/UI design are advantageous. - Proficiency in design software such as Adobe Illustrator, Photoshop, Sketch, Figma, or similar tools. - Strong understanding of user-centered design principles and best practices. - Knowledge of wireframe tools like Wireframe.cc and InVision. - Excellent communication and presentation skills, both verbal and written. - Ability to create high-fidelity prototypes and mockups. - Proven work experience as a UX/UI Designer or in a similar role. - A strong portfolio showcasing design projects and demonstrating problem-solving skills. - Experience in conducting user research, usability testing, and gathering user feedback. - Familiarity with front-end development languages like HTML, CSS, and JavaScript is an advantage. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and Cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Perkbox discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards If this sounds like the role for you, please apply today to be considered. Candidates with the relevant experience or job titles of; UI Designer, Web Designer, Digital Designer, UX Designer, UI Developer, will also be considered for this role.
Job Title: Sharepoint Consultant Location: London Salary: Up to £55,000 + Bonus Job Type: Full time About the role; This is a customer facing role in our highly performing SharePoint team to cover all aspects of requirements gathering, solution design, installation and implementation of Microsoft Office 365 Modern Workplace applications, SharePoint and associated technologies click apply for full job details
Nov 29, 2022
Full time
Job Title: Sharepoint Consultant Location: London Salary: Up to £55,000 + Bonus Job Type: Full time About the role; This is a customer facing role in our highly performing SharePoint team to cover all aspects of requirements gathering, solution design, installation and implementation of Microsoft Office 365 Modern Workplace applications, SharePoint and associated technologies click apply for full job details
About the role; As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Sep 20, 2022
Full time
About the role; As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
