Location: Bournemouth, Southampton, Reading, Oxford,Guildford Salary: Non-technical £26,312 perannum Single fuel - £34,440 per annum forfull time roles (plus London weighting whereapplicable ) Single fuel (3 phase/CT)£35,465 per annum for full time roles (plus London weightingwhere applicable ) Candidates joining on a non-technical and singlefuel basis, may have the opportunity to be upskilled by the companyto achieve dual fuel level qualifications. Salaries stated aboveare applicable during the initial training period and once fullyqualified to dual fuel level, will rise to £39,975 as statedbelow. DualFuel - £39,975 plus £2k attendance and safety bonus perannum for full time roles (plus London weighting whereapplicable ) Dual Fuel (3phase/CT) - £41,000 plus £2k attendance and safety bonus perannum for full time roles (plus London weighting whereapplicable ) London Weighting whereapplicable is an additional £3,000 per annum on top of the aboverates. London Weighting allowances will only apply to those whosehome postcode falls within theM25. A bit about therole The role of the Revenue ProtectionOfficer is to investigate, detect and deter instances of Theft ofGas and Abstraction of Electricity by Residential or Businesscustomers; You will beresponsible for making the installation safe and working with therelevant supplier to agree what further action is to betaken. You will be required tocollect evidence and provide all required information to the clientto enable any further actions to be taken. Additionally, a Revenue Protection Officermay also include debt recovery work, ranging from initial visits toresolve the account to executing rights of entry Warrants andcarrying out the metering work to either install a SMART Paygometer or to de-energise/disconnect thesupply. What you will need to besuccessful We promise todeliver the best service to our customers. We strive for ourrevenue protection officers to be passionate and take a real pridein what they do. You will: Ideally have previousexperience within a Revenue Protection officer role, but notessential. Strong customer service experience, with anability to remain calm in challengingsituations. Previous experience in conflict management isessential. Have experience of operating mobile IThardware. A positive, can-doattitude. Great interpersonal skills that empower customerrelations as well as driving best practice and proactive change forthe better. Team spirit to assist colleagues and promote thecompany brand . Hold current CCN1/CMA1 & MET1 qualificationor an equivalent aligned qualification (within 6 months of expiry).This is desirable to the role, but additional training to obtainCCN1 / CMA1 will be provided. Hold a current full UK driving license with nomore than 6 penalty points. Please note, we take customer and colleaguesafety very seriously, all candidates will be subject to amandatory drug and alcohol screening as part of the assessmentprocess. All offers of employment will also be subject to a DBS andrelevant vetting checks alongside a colour visiontest. What weoffer 22 days holiday + 8days bank holidays Additional year annual leave entitlement for3 rd /4 th & 5 th year, capped at 25days Sick Pay A ccess to My Rewardswhich provides amazing reductions on 1000's of purchases includingMobile Phone, Utility bill & top retail brand discounts. Here'sa few so you can see the type of saving's you canmake: Access to our Employee AssistanceProgramme Recommend a Friend and Earn scheme Reward & RecognitionScheme Opportunities toprogress in a successful company Fully expensed work vehicle andPPE
Jun 27, 2024
Full time
Location: Bournemouth, Southampton, Reading, Oxford,Guildford Salary: Non-technical £26,312 perannum Single fuel - £34,440 per annum forfull time roles (plus London weighting whereapplicable ) Single fuel (3 phase/CT)£35,465 per annum for full time roles (plus London weightingwhere applicable ) Candidates joining on a non-technical and singlefuel basis, may have the opportunity to be upskilled by the companyto achieve dual fuel level qualifications. Salaries stated aboveare applicable during the initial training period and once fullyqualified to dual fuel level, will rise to £39,975 as statedbelow. DualFuel - £39,975 plus £2k attendance and safety bonus perannum for full time roles (plus London weighting whereapplicable ) Dual Fuel (3phase/CT) - £41,000 plus £2k attendance and safety bonus perannum for full time roles (plus London weighting whereapplicable ) London Weighting whereapplicable is an additional £3,000 per annum on top of the aboverates. London Weighting allowances will only apply to those whosehome postcode falls within theM25. A bit about therole The role of the Revenue ProtectionOfficer is to investigate, detect and deter instances of Theft ofGas and Abstraction of Electricity by Residential or Businesscustomers; You will beresponsible for making the installation safe and working with therelevant supplier to agree what further action is to betaken. You will be required tocollect evidence and provide all required information to the clientto enable any further actions to be taken. Additionally, a Revenue Protection Officermay also include debt recovery work, ranging from initial visits toresolve the account to executing rights of entry Warrants andcarrying out the metering work to either install a SMART Paygometer or to de-energise/disconnect thesupply. What you will need to besuccessful We promise todeliver the best service to our customers. We strive for ourrevenue protection officers to be passionate and take a real pridein what they do. You will: Ideally have previousexperience within a Revenue Protection officer role, but notessential. Strong customer service experience, with anability to remain calm in challengingsituations. Previous experience in conflict management isessential. Have experience of operating mobile IThardware. A positive, can-doattitude. Great interpersonal skills that empower customerrelations as well as driving best practice and proactive change forthe better. Team spirit to assist colleagues and promote thecompany brand . Hold current CCN1/CMA1 & MET1 qualificationor an equivalent aligned qualification (within 6 months of expiry).This is desirable to the role, but additional training to obtainCCN1 / CMA1 will be provided. Hold a current full UK driving license with nomore than 6 penalty points. Please note, we take customer and colleaguesafety very seriously, all candidates will be subject to amandatory drug and alcohol screening as part of the assessmentprocess. All offers of employment will also be subject to a DBS andrelevant vetting checks alongside a colour visiontest. What weoffer 22 days holiday + 8days bank holidays Additional year annual leave entitlement for3 rd /4 th & 5 th year, capped at 25days Sick Pay A ccess to My Rewardswhich provides amazing reductions on 1000's of purchases includingMobile Phone, Utility bill & top retail brand discounts. Here'sa few so you can see the type of saving's you canmake: Access to our Employee AssistanceProgramme Recommend a Friend and Earn scheme Reward & RecognitionScheme Opportunities toprogress in a successful company Fully expensed work vehicle andPPE
We are looking to offer a Team Leader the opportunity to join our expanding TrainWithUs Team on a Remote basis. This role will be due to start in April 2023.As a Team Leader you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.Does this sound like a role for you? Read more About M Group Services and your team M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.We work in a fast-paced environment and our business is constantly growing and evolving. Our central support team, based at Head Office, has grown rapidly and provides support across our Group and divisions to deliver to our people, our clients and their customers.As a Group we recognise that engaging and empowering our people to deliver and grow is pivotal to driving our business and achieving continued success. We are committed to creating an environment in which our people feel valued, supported and fulfilled.TrainWithUs is a remote shared service team for compliance training that operates across all divisions within M Group Services. We specialise in maintaining key learning management systems for the Group and arranging any training and development needs required for our contracts. We are a growing team that is committed to developing and furthering our employees in their careers Who you are? As a Team Leader, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximise the performance of the shared service centre. As the Team Leader, you'll get the opportunity to: Manage and support your team to deliver against key SLAs and departmental KPIs set Ensure customer service standards remain high and continually looking for ways to improve Coach direct reports on performance Performance and management of team - 1-2-1's, appraisals, and performance reviews Empower team members with skills to improve their confidence, product knowledge, and communication skills. Develop and implement a timeline to achieve targets Delegate tasks to team members Support with recruitment activity when needed to help to choose the best talent to join our team Setting team rotas, managing absences, and coordinating holiday leave Acting as escalation point for complex customer/client queries/issues/complaints Identify service and process improvement opportunities to support continuous improvement within the team Report on team performance to the TrainWithUs Manager Management of CITB Levy Meet with key stakeholders to understand their requirements and expectations, particularly during the onboarding process Understand the various training standards across their teams' contracts Liaise with the internal and external accounts departments to address invoicing / payment queries Negotiate with external training providers to ensure we receive the best possible service and prices What you'll bring? Have a passion to go above and beyond for customers and their team Previous mentoring/training/support experience would be useful Previous experience managing team KPIs/SLAs A background of compliance training, within the construction/ utilities industry would be extremely desirable Previous experience of managing teams remotely Willingness to roll up your sleeves and help your team as and when required What's in it for you? 25 days' annual leave plus statutory holidaysDiscretionary annual bonusContributory Pension schemeLife AssuranceAccess to our Employee Assistance ProgrammeCycle to work schemeAccess to a wide range of discounts and special offers through our online rewards platformRemote WorkingCompany laptop and equipment for home working. (Must have own desk, chair & high-speed internet)Full training on company systems (such as Oracle, Freshdesk, Competency Cloud, Totara) Our Vision and Values Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland.The core values for our sustainable growth are: People - engaging and empowering everyone to deliver and grow. Safety - putting health, wellbeing and safety of people first. Delivery - helping deliver our clients' business needs. Integrity - behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work. About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
Dec 18, 2022
Full time
We are looking to offer a Team Leader the opportunity to join our expanding TrainWithUs Team on a Remote basis. This role will be due to start in April 2023.As a Team Leader you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.Does this sound like a role for you? Read more About M Group Services and your team M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.We work in a fast-paced environment and our business is constantly growing and evolving. Our central support team, based at Head Office, has grown rapidly and provides support across our Group and divisions to deliver to our people, our clients and their customers.As a Group we recognise that engaging and empowering our people to deliver and grow is pivotal to driving our business and achieving continued success. We are committed to creating an environment in which our people feel valued, supported and fulfilled.TrainWithUs is a remote shared service team for compliance training that operates across all divisions within M Group Services. We specialise in maintaining key learning management systems for the Group and arranging any training and development needs required for our contracts. We are a growing team that is committed to developing and furthering our employees in their careers Who you are? As a Team Leader, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximise the performance of the shared service centre. As the Team Leader, you'll get the opportunity to: Manage and support your team to deliver against key SLAs and departmental KPIs set Ensure customer service standards remain high and continually looking for ways to improve Coach direct reports on performance Performance and management of team - 1-2-1's, appraisals, and performance reviews Empower team members with skills to improve their confidence, product knowledge, and communication skills. Develop and implement a timeline to achieve targets Delegate tasks to team members Support with recruitment activity when needed to help to choose the best talent to join our team Setting team rotas, managing absences, and coordinating holiday leave Acting as escalation point for complex customer/client queries/issues/complaints Identify service and process improvement opportunities to support continuous improvement within the team Report on team performance to the TrainWithUs Manager Management of CITB Levy Meet with key stakeholders to understand their requirements and expectations, particularly during the onboarding process Understand the various training standards across their teams' contracts Liaise with the internal and external accounts departments to address invoicing / payment queries Negotiate with external training providers to ensure we receive the best possible service and prices What you'll bring? Have a passion to go above and beyond for customers and their team Previous mentoring/training/support experience would be useful Previous experience managing team KPIs/SLAs A background of compliance training, within the construction/ utilities industry would be extremely desirable Previous experience of managing teams remotely Willingness to roll up your sleeves and help your team as and when required What's in it for you? 25 days' annual leave plus statutory holidaysDiscretionary annual bonusContributory Pension schemeLife AssuranceAccess to our Employee Assistance ProgrammeCycle to work schemeAccess to a wide range of discounts and special offers through our online rewards platformRemote WorkingCompany laptop and equipment for home working. (Must have own desk, chair & high-speed internet)Full training on company systems (such as Oracle, Freshdesk, Competency Cloud, Totara) Our Vision and Values Our vision is to be the leading service provider for essential infrastructure in the UK and Ireland.The core values for our sustainable growth are: People - engaging and empowering everyone to deliver and grow. Safety - putting health, wellbeing and safety of people first. Delivery - helping deliver our clients' business needs. Integrity - behaving respectfully and in a sustainable manner to our communities and the environment, maintaining accountability and honesty in the way we work. About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
We are looking to offer a Sales Ledger Specialist the opportunity to join our expanding Sales Ledger Team based in Stevenage. As a Sales Ledger Specialist you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.Does this sound like a role for you? Read more About M Group Services and your team M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.We work in a fast-paced environment and our business is constantly growing and evolving. Our central support team, based at Head Office, has grown rapidly and provides support across our Group and divisions to deliver to our people, our clients and their customers.As a Group we recognise that engaging and empowering our people to deliver and grow is pivotal to driving our business and achieving continued success. We are committed to creating an environment in which our people feel valued, supported and fulfilled.We offer a flexible working environment where hybrid working has been embedded. Who you are? Do you like a challenge, are keen to develop your skills and enjoy finding solutions? If you want to make a difference working within a supportive team environment, we would be pleased to hear from you. As the Sales Ledger Specialist, you'll get the opportunity to: Process a high volume of sales ledger invoices/credits Process customer payments into the bank including daily direct debits and rejections Monitor and respond to business and customer queries by email and on the telephone Report on and analyse unallocated cash items and work with customers and the business to resolve Production of customer statements in line with the department timetable Effectively represent the Sales Ledger Department to internal and external stakeholders Validate any change in bank accounts by calling to verify What you'll bring? Previous experience of working in a high-volume sales ledger department preferable Experience of large, integrated financial systems Knowledge of key accounting principles and procedures Excellent attention to detail Intermediate Excel knowledge The role will enable you to communicate with stakeholders across the business, so you will need effective written and verbal communicator You will be energetic and hard working with a good sense of humour and well as diligent, organised and adaptable in a fast moving environment You will be a valued member of the team, so you will be a team player What's in it for you? 25 days' annual leave plus statutory holidays Discretionary annual bonus Contributory Pension scheme Life Assurance Access to our Employee Assistance Programme Cycle to work scheme Access to a wide range of discounts and special offers through our online rewards platform About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
Dec 15, 2022
Full time
We are looking to offer a Sales Ledger Specialist the opportunity to join our expanding Sales Ledger Team based in Stevenage. As a Sales Ledger Specialist you will be a part of our commitment to deliver what we promise for our clients, within the leading essential infrastructure services provider operating within the UK & Ireland.Does this sound like a role for you? Read more About M Group Services and your team M Group Services is a trusted employer to more than 10,500 people in the UK and Ireland. Operating across 21 businesses in 240 locations, we provide specialist infrastructure services in the water, energy, transport and telecommunications sectors.We work in a fast-paced environment and our business is constantly growing and evolving. Our central support team, based at Head Office, has grown rapidly and provides support across our Group and divisions to deliver to our people, our clients and their customers.As a Group we recognise that engaging and empowering our people to deliver and grow is pivotal to driving our business and achieving continued success. We are committed to creating an environment in which our people feel valued, supported and fulfilled.We offer a flexible working environment where hybrid working has been embedded. Who you are? Do you like a challenge, are keen to develop your skills and enjoy finding solutions? If you want to make a difference working within a supportive team environment, we would be pleased to hear from you. As the Sales Ledger Specialist, you'll get the opportunity to: Process a high volume of sales ledger invoices/credits Process customer payments into the bank including daily direct debits and rejections Monitor and respond to business and customer queries by email and on the telephone Report on and analyse unallocated cash items and work with customers and the business to resolve Production of customer statements in line with the department timetable Effectively represent the Sales Ledger Department to internal and external stakeholders Validate any change in bank accounts by calling to verify What you'll bring? Previous experience of working in a high-volume sales ledger department preferable Experience of large, integrated financial systems Knowledge of key accounting principles and procedures Excellent attention to detail Intermediate Excel knowledge The role will enable you to communicate with stakeholders across the business, so you will need effective written and verbal communicator You will be energetic and hard working with a good sense of humour and well as diligent, organised and adaptable in a fast moving environment You will be a valued member of the team, so you will be a team player What's in it for you? 25 days' annual leave plus statutory holidays Discretionary annual bonus Contributory Pension scheme Life Assurance Access to our Employee Assistance Programme Cycle to work scheme Access to a wide range of discounts and special offers through our online rewards platform About The CompanyM Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets. At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
