Hard Rock International

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops(R), Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world's largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power's North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes' Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or role is one of the most critical positions within the organization fostering a powerful public image and reputation for the company and its products. Oversee the strategic development, direction and implementation of all sales and marketing activities for Hard Rock Cafe and its brand extensions. Relentless focus on building this ubiquitous brand and on the strategies and programs necessary to nurture and build it. Serves as the brand leader and ensures that all the company's activities are brand-centric in nature and are consistent with the overall marketing strategy, and this individual will bring the voice of the guest to the table.Reporting Structure: Position Title: Vice President Marketing - Company Cafe Reporting To: Senior Vice President Marketing & Brand Partnerships Direct Reports: Director of Marketing; Director of Digital MarketingResponsible for Hard Rock Cafe and Rock Shop guest experience, including: Cafe Brand Health Strategy, Consumer Research and Insights Cafe Brand Sales and Marketing Strategy Cafe Public Relations Strategy and agency management Cafe Media and Advertising Strategy and agency management Cafe Marketing Calendar and Activations Cafe Digital Marketing Strategy Marketing RetailEssential Functions:Brand Strategy - Define, articulate and drive the development of Hard Rock International Sales and Marketing and branding strategies within the context of the cafe division global business strategies. Develop strategic short-term and long-term Marketing plans for the cafe division and for each segment of the business. Identify and exploit cross promotional opportunities to enhance Brand awareness, trial, repeat visitation and relevancy.Marketing & Creative Services - Develop and maintain a structurally efficient Marketing organization; select, develop, motivate and evaluate creative subordinates. Foster a team-oriented environment. Oversee the public relations, advertising and overall communications for the cafe division. Serve as the key liaison between the cafe division and the trade and consumer press; be responsible for all advertising and public relations agency relationships. Support Marketing campaigns and materials that complement and enhance sales and marketing efforts to consumers. Supervise the preparation and administration of marketing budgets in accordance with corporate guidelines, establish and monitor sales and marketing policies and procedures; function as a key advisor, decision-maker, and member of the senior management team. Supervise the development of all collateral materials including promotional pieces, press kits, provide creative input and direction when necessary.Research & Development - Manage the consumer research and development efforts to assure our products and offerings are in alignment with our brand strategy and reflect our image while achieving positive financial results. Liaise and support the cafe operations senior executive team leaders in Operations, Franchise, Food & Beverage, Design & Construction, Merchandise, Retail, E-Commerce and Licensing to coordinate execution and launch of the highest quality products. Continue to challenge the status quo in the offerings to our guest.General Functions - Drive incremental Accountable for positive P&L results, increasing sales. Oversee the public relations, advertising and overall corporate communications for Marketing cafes. Develop strategic short-term and long-term marketing plans for the cafe division. Troubleshoot the marketing activities; anticipate, identify and form solutions to problems that may arise. Develop marketing campaigns and materials that complement and enhance marketing efforts to consumers. Serve as the key liaison between the company and the trade and consumer press; be responsible for all advertising and public relations agency relationships; coordinate and oversee press releases. Supervise the preparation and administration of marketing budgets in accordance with corporate guidelines, establish and monitor marketing policies and procedures; function as a key advisor, decision-maker and member of the senior management team. Supervise the development of all collateral materials including promotional pieces, press kits, ; provide creative input and direction when necessary. Develop and maintain a structurally efficient sales and marketing organization; select, develop, motivate and elevate creative subordinates. Foster a team-oriented environment.Non-essential Functions & Core Competencies - Coordinate operations between departments. Teach/coach and document employees who fail to meet standards to maintain a high-quality workforce. Present a professional image to employees, guests, clients, owners and investors. Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business. Build business/market share by thinking of new ways to promote company and by participating in local events to increase sales and develop and maintain positive relationships within the business and social community. Spearhead annual philanthropic initiatives. Work as a team, helping all employees to complete the required activities that ensure we blow away Guest Expectations. Maintain low staff turnover rate and high morale. Operate ethically to protect the image of Hard Rock. Utilize programs designed to help Save the Planet. Breadth & Depth of Knowledge - Must know & apply the most advanced concepts, practices, and procedures. Applies extensive knowledge & experience as an advisor

A global hospitality company is seeking a Vice President of Marketing to drive brand strategy and oversee marketing activities for Hard Rock Cafe. The ideal candidate will have over 10 years of experience in marketing, a proven ability to develop successful strategies, and leadership skills to manage teams effectively. This role includes responsibilities for public relations and budget management. The position is located in Bristol, England, and offers an opportunity to shape the brand's image and market presence.

VP, Cafe OperationsApplylocations: London Corporate Officetime type: Full timeposted on: Posted Todayjob requisition id: R6847Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: The Vice President of UK & Europe Cafe Operations is responsible for the overall operational leadership, financial performance, strategic execution, and brand excellence across the Hard Rock Cafe portfolio throughout the UK & Europe region.This role serves as the senior operational leader for the region and is accountable for driving revenue growth, EBITDA performance, operational consistency, guest satisfaction, talent development, and long-term business sustainability across all company-owned cafe operations.The Vice President will lead and develop multi-level operational teams including Area Vice Presidents, Directors of Operations, Regional Leaders, and cross-functional business partners while fostering a culture of accountability, urgency, continuous improvement, and operational excellence.This position requires a highly strategic, commercially driven, and hands-on leader capable of balancing operational execution with long-term business transformation and growth initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES OPERATIONAL LEADERSHIP & EXECUTION Provide strategic and operational leadership for all UK & Europe Cafe operations. Ensure flawless execution of Hard Rock operational standards across food, beverage, retail, entertainment, atmosphere, cleanliness, hospitality, and guest engagement. Drive operational consistency and execution excellence across all cafes within the region. Establish and communicate clear operational priorities, performance expectations, and accountability standards. Lead operational reviews and business performance discussions with Area Vice Presidents, Directors, and operational leadership teams. Identify operational opportunities and implement strategic action plans to improve performance, efficiency, profitability, and guest experience. Ensure operational readiness and excellence for all key brand initiatives, seasonal activations, events, and business-driving programs. Oversee execution and operational support for new cafe openings, renovations, relocations, and strategic projects. FINANCIAL & COMMERCIAL ACCOUNTABILITY Maintain direct accountability for achieving regional financial targets including revenue, EBITDA, labor productivity, operational margins, and cost controls. Drive commercial performance through strategic focus on: + Revenue growth + Retail mix optimization + Beverage and alcohol mix growth + Banquet & Event sales + Guest traffic and conversion + Average guest spend + Margin improvement initiatives Lead regional forecasting, budgeting, and annual operating plan processes. Analyze operational and financial performance metrics to identify trends, risks, and growth opportunities. Partner closely with Finance leadership to ensure accurate forecasting, reporting, compliance, and operational discipline. Develop and execute action plans to improve underperforming markets, cafes, and operational segments. GUEST EXPERIENCE & BRAND EXCELLENCE Champion guest satisfaction and ensure the consistent delivery of world-class hospitality experiences. Utilize guest feedback platforms, operational data, reputation management tools, and business analytics to drive continuous improvement. Ensure regional compliance with all Hard Rock brand standards and guest experience expectations. Drive accountability around guest sentiment, service recovery, and operational follow-through. Lead operational strategies that strengthen brand perception, guest loyalty, and market positioning. LEADERSHIP, PEOPLE & CULTURE Build, lead, coach, and develop high-performing operational leadership teams. Create a culture rooted in accountability, collaboration, execution, ownership mentality, and continuous improvement. Identify and develop future leaders through mentorship, succession planning, and talent development initiatives. Conduct regular performance evaluations, development planning, and leadership coaching sessions. Ensure alignment with Hard Rock values, leadership behaviors, and cultural expectations. Foster high morale, strong employee engagement, and operational stability throughout the region. Drive talent acquisition, leadership development, and retention strategies for key operational positions. STRATEGIC BUSINESS LEADERSHIP Develop and execute strategic operational plans that position Hard Rock for sustainable growth and long-term profitability throughout the UK & Europe region. Partner cross-functionally with Marketing, Retail, Finance, HR, Legal, Facilities, Development, Franchise, and Business Development teams to execute key company initiatives. Support regional business transformation efforts focused on operational improvement, profitability optimization, and long-term asset performance. Evaluate market trends, competitive positioning, and emerging business opportunities to strengthen regional performance. Support real estate and landlord partnership strategies that improve operational viability and long-term business outcomes. COMPLIANCE, RISK & GOVERNANCE Ensure operational compliance with all company policies, procedures, brand standards, and regulatory requirements. Partner with Legal and Human Resources teams on operational risk management, employee relations matters, and compliance initiatives. Oversee execution of operational compliance programs and ensure adherence to industry regulations and company standards. Support brand protection initiatives and operational de-branding processes where required. COMMUNICATION & EXECUTIVE LEADERSHIP Serve as a senior operational representative for the UK & Europe region across executive meetings, ownership discussions, leadership forums, and company initiatives. Prepare and present operational performance updates, strategic business reviews, and executive summaries to senior leadership. Lead regular business review meetings with operational leadership teams focused on performance, accountability, and execution. Represent Hard Rock professionally within the hospitality industry, business community, ownership groups, and strategic partnerships. QUALIFICATIONS Experience & Leadership Requirements Proven progressive leadership experience within hospitality, restaurant, retail, entertainment, or multi-unit operations. Proven success leading large-scale multi-unit operations across international markets. Strong financial and commercial acumen with demonstrated success driving revenue growth and EBITDA performance. Experience managing complex operational structures across multiple countries and cultures. Strong understanding of hospitality operations, guest experience management, and brand execution. Demonstrated ability to lead organizational change, operational transformation, and business improvement initiatives. Experience developing high-performing teams and leadership succession pipelines. Ability to influence cross-functional stakeholders and drive alignment across diverse business groups. Strong strategic planning, organizational, analytical, and decision-making capabilities. Exceptional communication, leadership, and interpersonal skills. Ability to travel extensively throughout the UK & Europe region. Bachelor's Degree required; advanced degree preferred. Fluency in English required; additional languages preferred. CORE LEADERSHIP COMPETENCIES Strategic Leadership Operational Excellence Financial Accountability Commercial Mindset Talent Development Guest Experience Focus Change Leadership Cross-Functional Collaboration Decision Making Problem Solving Communication & Influence Accountability & Execution WORK ENVIRONMENT Duties and responsibilities are primarily performed in professional office and hospitality operating environments. The role requires extensive travel and frequent presence within active restaurant and entertainment operations. PHYSICAL DEMANDS Employes are expected to perform the job functions with reasonable accommodation DISCLAIMER This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Management reserves the right to revise or amend responsibilities as business needs evolve.

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting Chef page is loaded Line Cheflocations: Hard Rock Cafe Edinburgh United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R633Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: Even though you may not come into direct contact with guests, your responsibilities are key to the Cafe's success. At Hard Rock, you will be considered an all-around culinary employee and will learn the following positions: Dishwasher Prep Cook Line Cook Receiver Inside/ Outside Expo Basic functions in the Heart-of-the-House include: Receiving and ordering product Making prep recipes and menu products to spec Properly labeling, dating, covering and refrigerating prepped items for the line Performing opening, closing & side duties - setting up, stocking, and breaking down all kitchen equipment and prep, line, expo stations Maintaining a clean and organized kitchen, line, expo, dish room and back dock Cleaning dishes and operating a dish machine Practicing safety and sanitation standards Having a sense of urgency Stocking products Recycling products Properly reading items printed on order tickets or automated Kitchen Display System Assembling orders - double checking product quality and specs Demonstrating impeccable product knowledge Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures Running food as needed Communicating professionally with co-workers and Front-of-the-House staff Acting as a liaison between the Heart-of-the-House and Front-of-the-House staff Job Requirements include: Performing duties which require bending, reaching, lifting and standing for long periods of time Maintaining a well-groomed appearance ("having a plan") Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Maintaining HRC's 5 core Values and Mission Statement Must have the right to work in the UK

A well-known hospitality brand in Greater London is looking for a Line Chef. In this role, you will be a vital part of the kitchen team, handling food preparations, maintaining cleanliness, and supporting kitchen operations. Ideal candidates will demonstrate strong teamwork skills, attention to safety, and have a positive attitude. This full-time position offers the chance to grow within a dynamic kitchen environment, ensuring that every dish is up to the restaurant's high standards.

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting Chef page is loaded Line Cheflocations: Hard Rock Cafe London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R623Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: Even though you may not come into direct contact with guests, your responsibilities are key to the Cafe's success. At Hard Rock, you will be considered an all-around culinary employee and will learn the following positions: Dishwasher Prep Cook Line Cook Receiver Inside/ Outside Expo Basic functions in the Heart-of-the-House include: Receiving and ordering product Making prep recipes and menu products to spec Properly labeling, dating, covering and refrigerating prepped items for the line Performing opening, closing & side duties - setting up, stocking, and breaking down all kitchen equipment and prep, line, expo stations Maintaining a clean and organized kitchen, line, expo, dish room and back dock Cleaning dishes and operating a dish machine Practicing safety and sanitation standards Having a sense of urgency Stocking products Recycling products Properly reading items printed on order tickets or automated Kitchen Display System Assembling orders - double checking product quality and specsDemonstrating impeccable product knowledge Involved in handling all re-cook, special prep, long ticket, large party/voucher group procedures Running food as needed Communicating professionally with co-workers and Front-of-the-House staff Acting as a liaison between the Heart-of-the-House and Front-of-the-House staff Job Requirements include: Performing duties which require bending, reaching, lifting and standing for long periods of time Maintaining a well-groomed appearance ("having a plan") Following all uniform guidelines Practicing all safety & sanitation standards Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests and co-workers Maintaining HRC's 5 core Values and Mission Statement