Hard Rock International

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting Host - Domestic Market page is loaded Executive Host - Domestic Marketlocations: Hard Rock Hotel & Casino Bristoltime type: Full timeposted on: Posted Todayjob requisition id: R2518Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: POSITION SUMMARY: The incumbent in this position is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for developing and establishing relationships with Hard Rock Bristol midrange gaming guests in order to encourage return visits and create guest loyalty. The position is called upon to interact frequently with mid- to high limit guests and make decisions regarding extensions of complimentary services and/or goods. ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Maintains and establishes relationships with premium-valued gaming guests and promotes property to potential high-worth customers in order to increase trip frequency. Grows customer share and increases gaming revenues from both slot and table customers. Addresses all issues, concerns, and complaints of premium guests on a timely basis. Prioritizes sales activities to maintain effective balance among loyalty building, prospecting, and event sales. Aggressively fills special events to ensure highest theoretical attendance and maximum return on investment. Generates incremental business and stimulates additional trips from loyal, premium customers via floor sales, written communication, and telemarketing. Attends marketing planning sessions, providing input, and proposing improvements to event development and VIP marketing. Assists with the development and execution of special events that promote or stimulate revenue growth. Conducts telemarketing to targeted customers; invites them to the property or to special events. Must attain goals to meet company objectives. Must maintain accurate knowledge of marketing promotions and special events and maintains a high level of visibility on the casino floor. Communicates details of marketing programs, promotions, and campaigns to premium guests. Pursues new player's club membership from premium guests on property. Elicits credit play. Attends and hosts VIP events on and off property as assigned. Anticipates needs of premium guests, providing complimentary amenities consistent with company guidelines and reinvestment parameters. Utilizes and develops a variety of special services and comping options to increase interest and stay over. Respects guest confidentiality, maintaining integrity while comping and providing credit. Records and reports on personal sales activity and results against established benchmarks. Must be available outside of regularly scheduled hours to handle player request via phone/email. Displays positive and professional attitude and presentation at all times when communicating with guests. Maintains strong relations with VIP services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements. Performs all other duties as assigned. Adheres to all Virginia Gaming Regulations. Attend seminars when needed. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) Bachelor's in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience. Prior experience in the Gaming industry required. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.) preferred. Must be twenty-one (21) years of age. Must be able to work holidays and weekends, as well as flexible shifts. Prior experience opening new properties/outlets strongly preferred. KNOWLEDGE OF: Understanding of and experience in the property's regional gaming market. Operations, services and activities of a comprehensive marketing and database programs. The Gaming industry, including principles and practices of a capital and operations budget. Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Pertinent federal, state, and local laws, codes, and regulations. ABILITY TO: Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Communicate clearly and concisely, both orally and in writing. Analyze marketing and promotions data. Be a strategic, analytical, ethical, and effective motivator. Operate various types of office equipment. Establish and maintain effective working relationships with those contacted during work. Be flexible to work varying shifts and time schedules as needed. This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.

A premier hospitality and entertainment company in Bristol is seeking an Executive Host to attract and engage mid- to high-limit players. The ideal candidate will build relationships with gaming guests to ensure satisfaction and loyalty. Responsibilities include prioritizing sales activities, addressing guest concerns, and helping execute special events. Candidates should have experience in the gaming industry, excellent communication skills, and must be bilingual with a preference for Asian languages. Flexibility to work varying shifts is required.

A leading hospitality company in the UK is seeking a Junior Casino Host to manage guest relationships at Hard Rock Hotel & Casino Bristol. This role involves proactive guest engagement, overseeing guest journeys, and ensuring exceptional service. Candidates should have strong interpersonal skills and experience in customer service. The role demands flexibility with hours, including weekends and holidays, while working in a dynamic casino environment. Join us to ensure memorable experiences for our guests.

A multinational entertainment company is seeking a Supervisor for Slot Operations at their Brighton location. This role includes assisting the Slots Manager, handling cash drawer balance, and ensuring high guest service standards. Candidates should possess a high school diploma and four to six years of slot operations experience. Excellent communication and mathematical skills are essential. The role requires working in a fast-paced casino environment, with additional training responsibilities.