Insider

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on. Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube , and Medium !

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on. Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and According to G2's Spring'24 reports, Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects, shecodes, sheleads, and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. What is this role about? We are Insider, the world's first Integrated Growth Management Platform that is loved by marketers crafting experiences for the world's most renowned enterprise brands. We help enterprise brands connect customer data across channels, predict future behaviour with AI and individualise experiences. We are expanding our Marketing nation across 25 countries and we are currently looking for our Senior Marketing Manager, Northern Europe. If you are a self-starter who has a passion for B2B Marketing and if you are interested in building up the market presence of a unicorn SaaS company in the biggest market in the world, if you are up for the challenge of your lifetime, this is probably the role for you. Come and join our dynamic Marketing team to create your own playground and take our Northern Europe (United Kingdom, Benelux, Nordics) marketing strategy to the next level. So we asked our VPs of Marketing, Regional Marketing Managers, Country Managers, and Sales Teams to tell us what they would expect from our Senior Marketing Manager, Northern Europe and this is what they told us: Day in and day out of a Senior Marketing Manager, Northern Europe at Insider: Builds and owns the marketing strategy and execution for UK, Benelux & Nordics, working closely with the global marketing team, your local team of marketing specialists, and the local sales team, to increase awareness, drive engagement, generate leads, and support conversion rates. Manages all local marketing activities: demand generation, ABM, events, customer marketing, web, content, and PR. Owns the event marketing program calendars, organising both Insider's events and industry events, managing all aspects of the projects from speakers recruitment to logistics. Creates locally relevant assets to aid with sales and campaigns - case studies, whitepapers, guides. Works closely with sales to measure program performance and lead quality. We want you to join us while we are taking a step into the future if you have: A Master's Degree in Business, Marketing or a related field. +7 years of previous experience in B2B marketing, ideally for a SaaS business. Solid leadership skills with experience in building and managing teams. Good knowledge of the digital space. Experience using marketing automation and CRM tools (e.g. Hubspot, Marketo, Eloqua, Pardot, Salesforce). Strong oral and written communication skills with the ability to create and pitch compelling marketing materials and strong creative problem-solving skills. Extraordinary attention to detail. Excellent event planning and execution skills. The ability to maintain a positive attitude. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube , and Medium !

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. We show our commitment to helping our customers make an impact in the world through our products, support, services, and by sharing their stories. To lead this effort, we are looking for a creative leader to join Insider as our Vice President of Customer Success. Responsibilities: Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, and SMB Build a global professional services organization to support customers from onboarding and renewal through to long-term multi-stage digital transformation projects. Partner with 3rd party systems integrators for services scale and project delivery as part of major cloud migration and digital transformation projects. Influence future lifetime value through higher/deeper product adoption, customer satisfaction, NPS, and overall scores. This includes the definition and optimization of the customer lifecycle. Accountable that Insider has and drives a proper Customer Success Management platform in order to serve all Customers, outlined above as well as including our 'High Touch' customer base. Qualifications: True love for customers 10+ years of experience in a Customer Success and/or Professional Services leadership role. Sales experience will also be considered Experience building and managing mid to large scale Customer Success and or Professional Services teams in a fast-paced, dynamic environment Ability to move quickly and iterate A strong strategic vision for the customer experience, professional services, and customer support A strong customer advocate with the ability and willingness to engage directly with customers Ability to communicate well with individuals, teams, partners and at industry level events The skills to be a data-driven decision-maker, with a willingness to experiment and iterate Strong empathy for customers AND passion for revenue and growth An enthusiastic and creative leader with the ability to inspire others Effective and productive collaborator to drive cross-functional initiatives Empathy, humility and listening skills WHAT IS IT LIKE TO WORK AT INSIDER? Challenging. Rewarding. Exciting. Fast-paced. Intense. We work together as a family to build this company. Everyone is expected to act as an owner and to grow fast. We are a small and fast-growing team from across the world and keep flat hierarchies for maximum impact. We are energized by broadening our scope of responsibility & horizon, are curious, and love stepping outside of your comfort zone because we know that this is how we will learn the fastest. We know that hard work beats talent - an Insider combines both. We help each other, teach each other, and learn from each other. We believe that world-class performance is a byproduct of an empowered, well-trained, and happy team. We think positively and have a solution-oriented mindset - a problem is an opportunity to be explored. Reach out if you find yourself in this culture regardless of whether there is a relevant job posting right now - if there is a fit we want to get to know you. Be part of the journey! We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !