Elemis

Workplace Experience Manager Department: Facilities Employment Type: Permanent - Full Time Location: Head Office, London Reporting To: James Dovey Description As our Workplace Experience Manager, you will be the custodian of the colleague and guest experience at our London Head Office, based in Baker Street. You will ensure every touchpoint reflects the luxury, care and innovation of our brand; from the way visitors are welcomed, to the ambience of our spaces, to the seamless running of day-to-day operations. You will deliver a flagship workplace experience that feels like an extension of our premium boutiques and spa heritage, while also ensuring our office is safe, efficient, sustainable, and inspiring for our teams. This is a permanent opportunity based on site, 37.5hrs per week. Key Responsibilities Guest Experience Curate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS' luxury standards. Ensure the ambience of all guest-facing areas (lighting, scent, music, displays) conveys our premium brand identity. Train and coach the Front of House team in hospitality excellence, from tone of voice to personalisation. Monitor service standards and gather feedback from colleagues and visitors to continuously raise the experience. Personally host VIPs and senior stakeholders with a polished, welcoming presence. Front of House Management Lead and inspire the Front of House team to deliver world-class service and seamless office operations. Conduct regular 1:1s, contribution discussions, and provide clear development plans. Ensure daily reception coverage with no service gaps, and proactive plans for peak periods. Monitor phone/email response standards and ensure consistent, professional service. Office Operations & Facilities Management Maintain a tidy, well-stocked, and well-functioning office space through daily walk-throughs and fortnightly audits. Oversee suppliers and contractors (cleaning, maintenance, catering, security) and review service levels quarterly. Manage office consumables, budget tracking, and supplier invoicing. Oversee meeting rooms, communal areas, and washrooms to ensure standards throughout the day. Coordinate maintenance schedules, compliance visits, and record-keeping. Support smooth running of internal facilities including mail, couriers, and the colleague shop. Health & Safety Act as the Health & Safety representative for the London office, ensuring full compliance. Deliver H&S inductions for all new starters and maintain accurate training records. Coordinate fire drills, evacuation procedures, and accident reporting. Keep all H&S documentation accurate and accessible. Sustainability & Environmental Impact Champion sustainability, embedding ELEMIS' Climate, Biodiversity & People pillars into daily operations. Ensure recycling, waste, and procurement practices are environmentally responsible. Monitor energy and water usage, implementing improvements where possible. Engage colleagues in sustainability practices that enhance both experience and environmental impact. Skills, Knowledge & Expertise Proven track record in office, workplace, or hospitality management within a premium environment. Naturally warm and polished, with the presence to host VIPs and senior stakeholders. Proactive, solutions-focused, and always one step ahead in anticipating needs. Strong organisational and leadership skills with the ability to motivate through influence. Outstanding attention to detail - noticing the little things that elevate the workplace. Passionate about creating an inclusive, welcoming, and sustainable workplace. Calm under pressure, adaptable, and service-driven. Tech confident, with working knowledge of Microsoft Office and workplace systems. Job Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type

Head of Finance Department: Finance Employment Type: Permanent - Full Time Location: Office, Bristol Description The Head of Finance is a senior operational finance leader responsible for ensuring robust financial control, accurate management reporting, and full compliance across the ELEMIS group, alongside the Head of Transactional Finance. This role plays a pivotal part in supporting a fast-growing skincare brand by delivering reliable financial information, maintaining strong governance, and ensuring timely and accurate reporting to the parent company. Reporting to the Finance Director, the Head of Finance manages a team of four management accountants, oversees UK and Ireland management accounts, leads UK and Ireland reporting to group, and coordinates audits for the UK, US, and Ireland entities. The Head of Finance will also lead on compliance with UK and US tax regulations, partnering with external advisors on cross border tax planning and transfer pricing. This is a hands on, fast paced role - ideal for an experienced finance leader who thrives on operational delivery, attention to detail, and team development within a fast paced environment. This is a hybrid working role (which means three office days per week, and two days working from home), based in our Avonmouth offices. What Will You Do? 1. UK and Ireland Financial Reporting & Group Consolidation Lead preparation and consolidation of monthly, quarterly and annual accounts. Ensure timely and accurate submission of group reporting packs to the parent company, aligned with group policies. Maintain consistency and integrity between regional and group reporting. Partner with Group Finance to support consolidation, intercompany eliminations, and group level financial analysis. 2. Accounting Operations & Control Oversee the integrity of accounting processes and general ledger accuracy for the UK entity. Lead statutory audit processes for the UK, US, and Ireland, ensuring clean audit outcomes and proactive issue resolution. Ensure robust internal controls, balance sheet governance, and compliance with accounting policies. Manage intercompany reconciliations and oversee month end close processes across regions (UK lead). 3. Compliance & Tax Ensure full compliance with statutory, tax, and regulatory requirements across multiple jurisdictions (corporation tax, VAT, payroll, BEAT, etc.). Manage transfer pricing and cross border financial arrangements in coordination with external advisors.

Overview ELEMIS RETAIL RECRUITMENT DAY - LONDON 26.09 Roles Skincare Specialists Mobile Skincare Specialists Sales Consultants Account Managers Spa Coordinators What's in store Meet our talent team & explore exciting career opportunities Learn about our iconic brand & the world of luxury skincare Take the first step towards an incredible future in skincare What we're looking for Do you have a passion for skincare? Love delivering exceptional service? Enjoy being on the move and working across diverse stores? Are you a retail leader ready to drive your next team? If you answered YES, then we want to meet YOU! Location & Type Location: Retail • Employment Type: Permanent - Full Time Application details Spots are limited, so apply today. Our talent team will be in touch to confirm your place-don't miss this chance to shine!

Spa Business Partner - Scotland Department: Spa & Salon Employment Type: Permanent - Full Time Location: All Brands, Scotland Description The spa business partner role will be key in supporting our valued spa partners - both in the luxury and core segments - to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region. You will act as the primary contact for accounts in Scotland, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnership. Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint. Key Responsibilities Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements. Provide a commercially focused business, marketing, training, and activation plan for account portfolio, to drive retail and treatment sales. Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty. Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards. Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency. Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence. Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partner's social media, website and premises on a regular basis. Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory. New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives. Sustainability Responsibility Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners. Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions. Skills, Knowledge and Expertise Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector. Demonstrated success in winning and launching new business partnerships. Strong understanding of skincare, treatments, spa operations, and luxury retail environments. Excellent negotiation, presentation, and relationship-building skills. Commercially sharp with the ability to interpret sales data and act accordingly. Comfortable with frequent travel and field-based work. Full, clean driving license. Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more). Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more. Generous Holiday Allowance, increasing with length of service. Company Pension Scheme. Bonus/Commission Scheme. Healthcare Cash Plan (with Dental). Employee Assistance Programme for all Associates and their families. Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards. Much, much more! Some benefit eligibility is based on length of service or contract type.

Spa Business Partner - Scotland Department: Spa & Salon Employment Type: Permanent - Full Time Location: All Brands, Scotland Description The spa business partner role will be key in supporting our valued spa partners - both in the luxury and core segments - to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region. You will act as the primary contact for accounts in Scotland, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnership. Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint. Key Responsibilities Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements. Provide a commercially focused business, marketing, training, and activation plan for account portfolio, to drive retail and treatment sales. Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty. Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards. Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency. Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence. Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partner's social media, website and premises on a regular basis. Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory. New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives. Sustainability Responsibility Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners. Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions. Skills, Knowledge and Expertise Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector. Demonstrated success in winning and launching new business partnerships. Strong understanding of skincare, treatments, spa operations, and luxury retail environments. Excellent negotiation, presentation, and relationship-building skills. Commercially sharp with the ability to interpret sales data and act accordingly. Comfortable with frequent travel and field-based work. Full, clean driving license. Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more). Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more. Generous Holiday Allowance, increasing with length of service. Company Pension Scheme. Bonus/Commission Scheme. Healthcare Cash Plan (with Dental). Employee Assistance Programme for all Associates and their families. Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards. Much, much more! Some benefit eligibility is based on length of service or contract type.

Team Leader - Customer Care - Day Shift (Avonmouth) Department: Customer Care Employment Type: Permanent - Full Time Location: Office, Avonmouth/Filton Description Reporting the Head of Customer care and managing a team of 18 customer care team members, you will oversee the day-to-day leadership of a high performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. Things to know: Hours: This is a permanent full time opportunity, Monday to Friday, 40 hours per week, with shifts starting between 8:30 am and 10 am, and finishing before or up to 6 pm. Location: This is a hybrid role, working three days per week in our Avonmouth offices, and two days from home. Team: You will cross over and hand over with the Evenings Team Leader at the end of your working day. What Will You Do? Leadership & Operational Management Manage the daily operations of the Customer Care team, ensuring high quality responses and timely interactions across all service channels (phone, live chat, social media, email). Collaborate with the Head of Customer Care on all administrative, team, and people related responsibilities. Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence. Ensure smooth shift handovers and consistent service coverage across all operational hours. Performance Management & KPIs Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction. Continually assess and improve internal processes to drive efficiency and service improvements. Escalate potential risks to performance, customer satisfaction, or product integrity to the Head of Customer Care in a timely manner. Customer Experience & Sales Enablement Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery. Ensure full compliance with all system access protocols and internal processes. Team Development & Collaboration Support the onboarding and integration of new hires, ensuring consistent training and process understanding. Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross functional collaboration. Compliance & Standards Maintain up-to date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. What we are looking for: Demonstrable experience in customer service, including team leadership in a contact centre or multi channel support environment. Strong understanding of performance metrics and customer service KPIs. Excellent communication, coaching, and conflict resolution skills. Proven ability to manage service delivery across extended operational hours and rotating shifts. Experience in resource and shift planning, especially during peak seasonal periods. Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets). What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type

Description Join Our Retail Recruitment Assessment Centre - Your Dream Skincare Career Starts Here! Do you have a passion for skincare? Love making people feel their best with exceptional service? Enjoy being on the move and bringing your skills to a variety of stores? Or are you a retail leader ready to drive your next team? If you answered YES , then we want to meet YOU! We're on the lookout for Skincare Specialists, Mobile Skincare Specialists, Sales Consultants, Account Managers and Spa Coordinators to join our incredible retail teams across our Flagship London stores. This is your chance to step into a thriving, dynamic, and glowing industry -where skincare meets opportunity! What's in store? Meet our talent team & explore exciting career opportunities Learn about our iconic brand & the world of luxury skincare Take the first step towards an incredible future in skincare! Spots are limited, so apply today! Our talent team will be in touch to confirm your place-don't miss this chance to shine!

Team Leader - Customer Care Department: Customer Care Employment Type: Permanent - Full Time Location: Office, Avonmouth/Filton Description You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email). Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities. Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence. Ensure smooth shift handovers and consistent service coverage across all operational hours. Performance Management & KPIs Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction. Continually assess and improve internal processes to drive efficiency and service improvements. Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery. Ensure full compliance with all system access protocols and internal processes. Team Development & Collaboration Support the onboarding and integration of new hires, ensuring consistent training and process understanding. Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment. Strong understanding of performance metrics and customer service KPIs. Excellent communication, coaching, and conflict resolution skills. Proven ability to manage service delivery across extended operational hours and rotating shifts. Experience in resource and shift planning, especially during peak seasonal periods. Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type