Elemis
City, London
Workplace Experience Manager Department: Facilities Employment Type: Permanent - Full Time Location: Head Office, London Reporting To: James Dovey Description As our Workplace Experience Manager, you will be the custodian of the colleague and guest experience at our London Head Office, based in Baker Street. You will ensure every touchpoint reflects the luxury, care and innovation of our brand; from the way visitors are welcomed, to the ambience of our spaces, to the seamless running of day-to-day operations. You will deliver a flagship workplace experience that feels like an extension of our premium boutiques and spa heritage, while also ensuring our office is safe, efficient, sustainable, and inspiring for our teams. This is a permanent opportunity based on site, 37.5hrs per week. Key Responsibilities Guest Experience Curate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS' luxury standards. Ensure the ambience of all guest-facing areas (lighting, scent, music, displays) conveys our premium brand identity. Train and coach the Front of House team in hospitality excellence, from tone of voice to personalisation. Monitor service standards and gather feedback from colleagues and visitors to continuously raise the experience. Personally host VIPs and senior stakeholders with a polished, welcoming presence. Front of House Management Lead and inspire the Front of House team to deliver world-class service and seamless office operations. Conduct regular 1:1s, contribution discussions, and provide clear development plans. Ensure daily reception coverage with no service gaps, and proactive plans for peak periods. Monitor phone/email response standards and ensure consistent, professional service. Office Operations & Facilities Management Maintain a tidy, well-stocked, and well-functioning office space through daily walk-throughs and fortnightly audits. Oversee suppliers and contractors (cleaning, maintenance, catering, security) and review service levels quarterly. Manage office consumables, budget tracking, and supplier invoicing. Oversee meeting rooms, communal areas, and washrooms to ensure standards throughout the day. Coordinate maintenance schedules, compliance visits, and record-keeping. Support smooth running of internal facilities including mail, couriers, and the colleague shop. Health & Safety Act as the Health & Safety representative for the London office, ensuring full compliance. Deliver H&S inductions for all new starters and maintain accurate training records. Coordinate fire drills, evacuation procedures, and accident reporting. Keep all H&S documentation accurate and accessible. Sustainability & Environmental Impact Champion sustainability, embedding ELEMIS' Climate, Biodiversity & People pillars into daily operations. Ensure recycling, waste, and procurement practices are environmentally responsible. Monitor energy and water usage, implementing improvements where possible. Engage colleagues in sustainability practices that enhance both experience and environmental impact. Skills, Knowledge & Expertise Proven track record in office, workplace, or hospitality management within a premium environment. Naturally warm and polished, with the presence to host VIPs and senior stakeholders. Proactive, solutions-focused, and always one step ahead in anticipating needs. Strong organisational and leadership skills with the ability to motivate through influence. Outstanding attention to detail - noticing the little things that elevate the workplace. Passionate about creating an inclusive, welcoming, and sustainable workplace. Calm under pressure, adaptable, and service-driven. Tech confident, with working knowledge of Microsoft Office and workplace systems. Job Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Workplace Experience Manager Department: Facilities Employment Type: Permanent - Full Time Location: Head Office, London Reporting To: James Dovey Description As our Workplace Experience Manager, you will be the custodian of the colleague and guest experience at our London Head Office, based in Baker Street. You will ensure every touchpoint reflects the luxury, care and innovation of our brand; from the way visitors are welcomed, to the ambience of our spaces, to the seamless running of day-to-day operations. You will deliver a flagship workplace experience that feels like an extension of our premium boutiques and spa heritage, while also ensuring our office is safe, efficient, sustainable, and inspiring for our teams. This is a permanent opportunity based on site, 37.5hrs per week. Key Responsibilities Guest Experience Curate the guest journey from arrival to departure, ensuring every interaction reflects ELEMIS' luxury standards. Ensure the ambience of all guest-facing areas (lighting, scent, music, displays) conveys our premium brand identity. Train and coach the Front of House team in hospitality excellence, from tone of voice to personalisation. Monitor service standards and gather feedback from colleagues and visitors to continuously raise the experience. Personally host VIPs and senior stakeholders with a polished, welcoming presence. Front of House Management Lead and inspire the Front of House team to deliver world-class service and seamless office operations. Conduct regular 1:1s, contribution discussions, and provide clear development plans. Ensure daily reception coverage with no service gaps, and proactive plans for peak periods. Monitor phone/email response standards and ensure consistent, professional service. Office Operations & Facilities Management Maintain a tidy, well-stocked, and well-functioning office space through daily walk-throughs and fortnightly audits. Oversee suppliers and contractors (cleaning, maintenance, catering, security) and review service levels quarterly. Manage office consumables, budget tracking, and supplier invoicing. Oversee meeting rooms, communal areas, and washrooms to ensure standards throughout the day. Coordinate maintenance schedules, compliance visits, and record-keeping. Support smooth running of internal facilities including mail, couriers, and the colleague shop. Health & Safety Act as the Health & Safety representative for the London office, ensuring full compliance. Deliver H&S inductions for all new starters and maintain accurate training records. Coordinate fire drills, evacuation procedures, and accident reporting. Keep all H&S documentation accurate and accessible. Sustainability & Environmental Impact Champion sustainability, embedding ELEMIS' Climate, Biodiversity & People pillars into daily operations. Ensure recycling, waste, and procurement practices are environmentally responsible. Monitor energy and water usage, implementing improvements where possible. Engage colleagues in sustainability practices that enhance both experience and environmental impact. Skills, Knowledge & Expertise Proven track record in office, workplace, or hospitality management within a premium environment. Naturally warm and polished, with the presence to host VIPs and senior stakeholders. Proactive, solutions-focused, and always one step ahead in anticipating needs. Strong organisational and leadership skills with the ability to motivate through influence. Outstanding attention to detail - noticing the little things that elevate the workplace. Passionate about creating an inclusive, welcoming, and sustainable workplace. Calm under pressure, adaptable, and service-driven. Tech confident, with working knowledge of Microsoft Office and workplace systems. Job Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Elemis
Richmond, Surrey
Amazon - Paid Media Lead Department: Brand Marketing Employment Type: Permanent - Full Time Location: Head Office, London Description We are looking for a commercially minded and analytically driven Online Partners PM Lead to lead performance marketing initiatives across Amazon and third-party marketplaces. This role is critical in scaling our digital acquisition strategy, managing significant budgets, and driving revenue growth in key markets. The ideal candidate will bring deep knowledge of the paid media ecosystem, strong technical and analytical skills, and the ability to operate cross-functionally in a fast-paced environment. What Will You Do? Own and optimise paid media strategy across Amazon Advertising and marketplace platforms (e.g., Sephora, Look Fantastic). Plan, execute, and analyse end-to-end paid campaigns (Sponsored Products, DSP, etc.), aligned with revenue and ROI goals. Manage large-scale budgets with a focus on efficiency, growth, and continuous testing. Collaborate with regional and global teams including Digital, Etail, Retail, Marketing and IT to align goals and share insights. Monitor campaign performance, generate actionable insights, and provide detailed reporting to senior stakeholders. Work with marketplace account teams to ensure best-in-class execution. Stay current on trends and innovations in the paid media and marketplace landscape, identifying opportunities for first-mover advantage. The Perfect Candidate Minimum 4-5 years of experience in paid media management with a focus on Amazon Advertising and online marketplaces. Proven success in managing and scaling paid media campaigns in retail or FMCG environments. Advanced analytical skills with the ability to interpret complex datasets and translate them into clear business actions. Experience with tools such as Amazon Advertising Console, DSP, Helium 10, Pacvue, Skai, or similar platforms. Strong collaboration skills with the ability to work across departments and time zones. What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Amazon - Paid Media Lead Department: Brand Marketing Employment Type: Permanent - Full Time Location: Head Office, London Description We are looking for a commercially minded and analytically driven Online Partners PM Lead to lead performance marketing initiatives across Amazon and third-party marketplaces. This role is critical in scaling our digital acquisition strategy, managing significant budgets, and driving revenue growth in key markets. The ideal candidate will bring deep knowledge of the paid media ecosystem, strong technical and analytical skills, and the ability to operate cross-functionally in a fast-paced environment. What Will You Do? Own and optimise paid media strategy across Amazon Advertising and marketplace platforms (e.g., Sephora, Look Fantastic). Plan, execute, and analyse end-to-end paid campaigns (Sponsored Products, DSP, etc.), aligned with revenue and ROI goals. Manage large-scale budgets with a focus on efficiency, growth, and continuous testing. Collaborate with regional and global teams including Digital, Etail, Retail, Marketing and IT to align goals and share insights. Monitor campaign performance, generate actionable insights, and provide detailed reporting to senior stakeholders. Work with marketplace account teams to ensure best-in-class execution. Stay current on trends and innovations in the paid media and marketplace landscape, identifying opportunities for first-mover advantage. The Perfect Candidate Minimum 4-5 years of experience in paid media management with a focus on Amazon Advertising and online marketplaces. Proven success in managing and scaling paid media campaigns in retail or FMCG environments. Advanced analytical skills with the ability to interpret complex datasets and translate them into clear business actions. Experience with tools such as Amazon Advertising Console, DSP, Helium 10, Pacvue, Skai, or similar platforms. Strong collaboration skills with the ability to work across departments and time zones. What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type