Spa Business Partner Department: Spa & Salon Employment Type: Permanent - Full Time Location: North & South Description The spa business partner role will be key in supporting our valued spa partners - both in the luxury and core segments - to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region. You will act as the primary contact for your designated region, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnerships. Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint. Key Responsibilities Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements. Provide a commercially focused business, marketing, training, and activation plan for account portfolio to drive retail and treatment sales. Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty. Conduct regular onsite visits to monitor standards, performance, and engagement. Act as a brand ambassador, representing the company at industry events and client meetings. Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards. Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency. Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence. Inspire spa and salon partners by instilling brand and product knowledge initiatives through workshops and events. Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partner's social media, website and premises on a regular basis. Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory. Maximise time management and minimise business costs by executing an effective journey plan. New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives. Sustainability Responsibility Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set forth by the ELEMIS - Climate, Biodiversity & People Pillars. Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners. Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions. Skills, Knowledge and Expertise Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector. Demonstrated success in winning and launching new business partnerships. Strong understanding of skincare, treatments, spa operations, and luxury retail environments. Excellent negotiation, presentation, and relationship-building skills. Commercially sharp with the ability to interpret sales data and act accordingly. Comfortable with frequent travel and field-based work. Full, clean driving license What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Oct 02, 2025
Full time
Spa Business Partner Department: Spa & Salon Employment Type: Permanent - Full Time Location: North & South Description The spa business partner role will be key in supporting our valued spa partners - both in the luxury and core segments - to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region. You will act as the primary contact for your designated region, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnerships. Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint. Key Responsibilities Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements. Provide a commercially focused business, marketing, training, and activation plan for account portfolio to drive retail and treatment sales. Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty. Conduct regular onsite visits to monitor standards, performance, and engagement. Act as a brand ambassador, representing the company at industry events and client meetings. Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards. Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency. Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence. Inspire spa and salon partners by instilling brand and product knowledge initiatives through workshops and events. Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partner's social media, website and premises on a regular basis. Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory. Maximise time management and minimise business costs by executing an effective journey plan. New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives. Sustainability Responsibility Ensure all duties carried out and actions completed in every aspect of your role contribute to the short and long-term Sustainability Goals set forth by the ELEMIS - Climate, Biodiversity & People Pillars. Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners. Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions. Skills, Knowledge and Expertise Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector. Demonstrated success in winning and launching new business partnerships. Strong understanding of skincare, treatments, spa operations, and luxury retail environments. Excellent negotiation, presentation, and relationship-building skills. Commercially sharp with the ability to interpret sales data and act accordingly. Comfortable with frequent travel and field-based work. Full, clean driving license What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Description Join Our Retail Recruitment Assessment Centre - Your Dream Skincare Career Starts Here! Do you have a passion for skincare? Love making people feel their best with exceptional service? Enjoy being on the move and bringing your skills to a variety of stores? Or are you a retail leader ready to drive your next team? If you answered YES , then we want to meet YOU! We're on the lookout for Skincare Specialists, Mobile Skincare Specialists, Sales Consultants, Account Managers and Spa Coordinators to join our incredible retail teams across our Flagship London stores. This is your chance to step into a thriving, dynamic, and glowing industry -where skincare meets opportunity! What's in store? Meet our talent team & explore exciting career opportunities Learn about our iconic brand & the world of luxury skincare Take the first step towards an incredible future in skincare! Spots are limited, so apply today! Our talent team will be in touch to confirm your place-don't miss this chance to shine!
Sep 30, 2025
Full time
Description Join Our Retail Recruitment Assessment Centre - Your Dream Skincare Career Starts Here! Do you have a passion for skincare? Love making people feel their best with exceptional service? Enjoy being on the move and bringing your skills to a variety of stores? Or are you a retail leader ready to drive your next team? If you answered YES , then we want to meet YOU! We're on the lookout for Skincare Specialists, Mobile Skincare Specialists, Sales Consultants, Account Managers and Spa Coordinators to join our incredible retail teams across our Flagship London stores. This is your chance to step into a thriving, dynamic, and glowing industry -where skincare meets opportunity! What's in store? Meet our talent team & explore exciting career opportunities Learn about our iconic brand & the world of luxury skincare Take the first step towards an incredible future in skincare! Spots are limited, so apply today! Our talent team will be in touch to confirm your place-don't miss this chance to shine!
Overview ELEMIS RETAIL RECRUITMENT DAY - LONDON 26.09 Roles Skincare Specialists Mobile Skincare Specialists Sales Consultants Account Managers Spa Coordinators What's in store Meet our talent team & explore exciting career opportunities Learn about our iconic brand & the world of luxury skincare Take the first step towards an incredible future in skincare What we're looking for Do you have a passion for skincare? Love delivering exceptional service? Enjoy being on the move and working across diverse stores? Are you a retail leader ready to drive your next team? If you answered YES, then we want to meet YOU! Location & Type Location: Retail • Employment Type: Permanent - Full Time Application details Spots are limited, so apply today. Our talent team will be in touch to confirm your place-don't miss this chance to shine!
Sep 20, 2025
Full time
Overview ELEMIS RETAIL RECRUITMENT DAY - LONDON 26.09 Roles Skincare Specialists Mobile Skincare Specialists Sales Consultants Account Managers Spa Coordinators What's in store Meet our talent team & explore exciting career opportunities Learn about our iconic brand & the world of luxury skincare Take the first step towards an incredible future in skincare What we're looking for Do you have a passion for skincare? Love delivering exceptional service? Enjoy being on the move and working across diverse stores? Are you a retail leader ready to drive your next team? If you answered YES, then we want to meet YOU! Location & Type Location: Retail • Employment Type: Permanent - Full Time Application details Spots are limited, so apply today. Our talent team will be in touch to confirm your place-don't miss this chance to shine!
Team Leader - Customer Care Department: Customer Care Employment Type: Permanent - Full Time Location: Office, Avonmouth/Filton Description You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email). Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities. Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence. Ensure smooth shift handovers and consistent service coverage across all operational hours. Performance Management & KPIs Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction. Continually assess and improve internal processes to drive efficiency and service improvements. Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery. Ensure full compliance with all system access protocols and internal processes. Team Development & Collaboration Support the onboarding and integration of new hires, ensuring consistent training and process understanding. Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment. Strong understanding of performance metrics and customer service KPIs. Excellent communication, coaching, and conflict resolution skills. Proven ability to manage service delivery across extended operational hours and rotating shifts. Experience in resource and shift planning, especially during peak seasonal periods. Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Sep 17, 2025
Full time
Team Leader - Customer Care Department: Customer Care Employment Type: Permanent - Full Time Location: Office, Avonmouth/Filton Description You will oversee the day-to-day leadership of a high-performing customer care team, championing service quality, operational efficiency, and team motivation. This role is instrumental in delivering a seamless and positive customer journey across all support channels. Through effective coaching, resource planning, and performance management, you will help position the Customer Care team as a centre of excellence for both consumer and trade interactions. You will also work closely with the Head of Customer Care to challenge existing processes, champion operational efficiency, and elevate customer satisfaction beyond industry standards. What Will You Do? Leadership & Operational Management Manage the daily operations of the Customer Care team, ensuring high-quality responses and timely interactions across all service channels (phone, live chat, social media, email). Collaborate with the Head of Customer Care on all administrative, team, and people-related responsibilities. Act as the first escalation point for customer complaints, providing guidance and solutions to maintain service excellence. Ensure smooth shift handovers and consistent service coverage across all operational hours. Performance Management & KPIs Establish, monitor, and report on team and individual KPIs to ensure transparency and accountability across productivity, service quality, and customer satisfaction. Continually assess and improve internal processes to drive efficiency and service improvements. Escalate potential risks to performance, customer satisfaction, or product integrity to The Head of Customer Care in a timely manner. Customer Experience & Sales Enablement Develop strategies to support customer engagement, repeat business, and revenue growth through excellent service delivery. Ensure full compliance with all system access protocols and internal processes. Team Development & Collaboration Support the onboarding and integration of new hires, ensuring consistent training and process understanding. Act as a liaison with internal departments and external suppliers to resolve issues effectively and enhance cross-functional collaboration. Compliance & Standards Maintain up-to-date internal process documentation and ensure alignment with regulatory, data protection, and brand standards. The Perfect Candidate Demonstrable experience in customer service, including team leadership in a contact centre or multi-channel support environment. Strong understanding of performance metrics and customer service KPIs. Excellent communication, coaching, and conflict resolution skills. Proven ability to manage service delivery across extended operational hours and rotating shifts. Experience in resource and shift planning, especially during peak seasonal periods. Proficiency in using CRM platforms and service management tools (e.g., Zendesk, Salesforce, Spreadsheets etc). What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Communications Manager Department: Brand Creative Employment Type: Permanent - Full Time Location: Head Office, London Description The communications manager wiil work with the head of comms and director of comms to build and execute the brand's press office strategy. The role will include working on exciting and innovative brand activations, building trade press relations, implementing the brand's philanthropy & corporate sustainability strategy as well as supporting on consumer facing activations. What Will You Do? Support the Head of Communications to create the annual strategy for media, whilst working with the wider omni-channel marketing teams to amply activity across channels Secure strong and meaningful press coverage, both storytelling and product placement, in key publications to drive relevant noise for the brand Build and maintain strong press relationships across trade and consumer press Work with head of comms & director of comms to develop a thought leadership strategy to support the brand founders Proactively pitch the ELEMIS founders for relevant speaking opportunities Help with crisis management Lead on monitoring & reporting of all PR coverage, with support from Digital Communications Executive, such as monthly reports and post-activity recaps Work with the annual budget, alongside the head of comms, to ensure budgets are not exceeded Liaise with the local marketing teams on a daily/weekly basis to ensure plans are consistent across markets The Perfect Candidate: Minimum of five years' experience in beauty and lifestyle communications - including strong relationships with press, trade press and relevant communities Excellent and up-to-date understanding of the communications landscape, with knowledge of the beauty landscape Excellent written and verbal communication skills Strong attention to detail with a strategic mindset Experience in luxury skincare or beauty What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Jul 13, 2025
Full time
Communications Manager Department: Brand Creative Employment Type: Permanent - Full Time Location: Head Office, London Description The communications manager wiil work with the head of comms and director of comms to build and execute the brand's press office strategy. The role will include working on exciting and innovative brand activations, building trade press relations, implementing the brand's philanthropy & corporate sustainability strategy as well as supporting on consumer facing activations. What Will You Do? Support the Head of Communications to create the annual strategy for media, whilst working with the wider omni-channel marketing teams to amply activity across channels Secure strong and meaningful press coverage, both storytelling and product placement, in key publications to drive relevant noise for the brand Build and maintain strong press relationships across trade and consumer press Work with head of comms & director of comms to develop a thought leadership strategy to support the brand founders Proactively pitch the ELEMIS founders for relevant speaking opportunities Help with crisis management Lead on monitoring & reporting of all PR coverage, with support from Digital Communications Executive, such as monthly reports and post-activity recaps Work with the annual budget, alongside the head of comms, to ensure budgets are not exceeded Liaise with the local marketing teams on a daily/weekly basis to ensure plans are consistent across markets The Perfect Candidate: Minimum of five years' experience in beauty and lifestyle communications - including strong relationships with press, trade press and relevant communities Excellent and up-to-date understanding of the communications landscape, with knowledge of the beauty landscape Excellent written and verbal communication skills Strong attention to detail with a strategic mindset Experience in luxury skincare or beauty What We Offer You! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Retail Sales Manager - London Department: Retail Employment Type: Permanent - Full Time Location: All Brands, London Description We are looking for a dynamic and results-driven Retail Sales Manager to lead our London retail operations . As the driving force behind our brand's success in the capital, you will inspire and lead your team across multiple London locations to deliver outstanding results. With a passion for people and excellence, you will champion the customer experience, elevate store performance, and foster a culture of collaboration and growth. This is an exciting opportunity to make a real impact, ensuring our London stores shine and our brand thrives in one of the world's most competitive retail landscapes. If you're a strategic leader with a passion for retail, customer experience, and team development, we want you to be part of our journey in London ! Key Responsibilities Sales Performance & Strategy Drive sales performance across London stores, ensuring each location meets and exceeds revenue targets. Analyse sales data to identify trends, challenges, and opportunities specific to the London market, implementing insights to boost growth. Execute business initiatives to maximise in-store treatments and product sales, aligning with brand goals and retail partner expectations. Monitor KPIs such as conversion rates, average transaction value, and treatment bookings to optimise performance. Address underperformance with clear action plans, coaching, and development strategies tailored to London's fast-paced retail environment. People Leadership & Development Recruit, onboard, and train London-based store and treatment teams to deliver exceptional customer experiences. Conduct regular one-to-one performance reviews, providing feedback and clear development objectives. Lead talent and career development discussions, aligning team aspirations with business opportunities. Foster a culture of accountability, collaboration, and continuous improvement across all London locations. Partner with the People Business Partner to drive talent development initiatives, succession planning, and employee engagement in London. Talent & Succession Planning Identify and nurture top talent within the London region, creating opportunities for growth and career progression. Develop a strong succession plan to ensure leadership readiness across all London locations. Store Operations & Retail Partnerships Ensure all London locations meet brand standards in merchandising, treatments, and customer service. Build and maintain strong relationships with London-based retail partners to align on goals and in-store execution. Conduct regular store visits across the city to review operations, coach teams, and address challenges or opportunities. Oversee inventory levels to ensure product availability and smooth operation of retail and treatment services. Lead the successful execution of in-store events and activations, ensuring alignment with brand objectives and customer engagement. Treatment Expertise Champion our brand's treatment offerings, ensuring London teams are trained to deliver services to the highest standards. Monitor treatment bookings and performance, using customer feedback to enhance service quality. Collaborate with the education team to ensure treatment protocols are effectively implemented and consistently followed. Financial & Operational Accountability Manage budgets for London locations, balancing cost control with exceptional customer experience. Provide performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership. Identify opportunities to improve operational efficiency while maintaining high standards. Collaboration with Cross-Functional Teams Work closely with the education team to deliver impactful training that enhances product knowledge, treatment skills, and sales techniques. Partner with marketing to support London-based campaigns, promotions, and product launches that drive engagement and sales. Align with finance and operations teams to ensure compliance with budgets, policies, and procedures. Skills, Knowledge and Expertise Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors, ideally in London. Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences. Strong understanding of London retail operations, including merchandising, treatments, and customer engagement. Results-driven mindset, with a proven track record of meeting or exceeding sales targets in a competitive market. Experience conducting performance reviews, career development discussions, and building talent pipelines. Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners. Strong organisational and problem-solving abilities, with a focus on operational efficiency. Flexibility to travel across London to support stores and teams. Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more!
Feb 20, 2025
Full time
Retail Sales Manager - London Department: Retail Employment Type: Permanent - Full Time Location: All Brands, London Description We are looking for a dynamic and results-driven Retail Sales Manager to lead our London retail operations . As the driving force behind our brand's success in the capital, you will inspire and lead your team across multiple London locations to deliver outstanding results. With a passion for people and excellence, you will champion the customer experience, elevate store performance, and foster a culture of collaboration and growth. This is an exciting opportunity to make a real impact, ensuring our London stores shine and our brand thrives in one of the world's most competitive retail landscapes. If you're a strategic leader with a passion for retail, customer experience, and team development, we want you to be part of our journey in London ! Key Responsibilities Sales Performance & Strategy Drive sales performance across London stores, ensuring each location meets and exceeds revenue targets. Analyse sales data to identify trends, challenges, and opportunities specific to the London market, implementing insights to boost growth. Execute business initiatives to maximise in-store treatments and product sales, aligning with brand goals and retail partner expectations. Monitor KPIs such as conversion rates, average transaction value, and treatment bookings to optimise performance. Address underperformance with clear action plans, coaching, and development strategies tailored to London's fast-paced retail environment. People Leadership & Development Recruit, onboard, and train London-based store and treatment teams to deliver exceptional customer experiences. Conduct regular one-to-one performance reviews, providing feedback and clear development objectives. Lead talent and career development discussions, aligning team aspirations with business opportunities. Foster a culture of accountability, collaboration, and continuous improvement across all London locations. Partner with the People Business Partner to drive talent development initiatives, succession planning, and employee engagement in London. Talent & Succession Planning Identify and nurture top talent within the London region, creating opportunities for growth and career progression. Develop a strong succession plan to ensure leadership readiness across all London locations. Store Operations & Retail Partnerships Ensure all London locations meet brand standards in merchandising, treatments, and customer service. Build and maintain strong relationships with London-based retail partners to align on goals and in-store execution. Conduct regular store visits across the city to review operations, coach teams, and address challenges or opportunities. Oversee inventory levels to ensure product availability and smooth operation of retail and treatment services. Lead the successful execution of in-store events and activations, ensuring alignment with brand objectives and customer engagement. Treatment Expertise Champion our brand's treatment offerings, ensuring London teams are trained to deliver services to the highest standards. Monitor treatment bookings and performance, using customer feedback to enhance service quality. Collaborate with the education team to ensure treatment protocols are effectively implemented and consistently followed. Financial & Operational Accountability Manage budgets for London locations, balancing cost control with exceptional customer experience. Provide performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership. Identify opportunities to improve operational efficiency while maintaining high standards. Collaboration with Cross-Functional Teams Work closely with the education team to deliver impactful training that enhances product knowledge, treatment skills, and sales techniques. Partner with marketing to support London-based campaigns, promotions, and product launches that drive engagement and sales. Align with finance and operations teams to ensure compliance with budgets, policies, and procedures. Skills, Knowledge and Expertise Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors, ideally in London. Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences. Strong understanding of London retail operations, including merchandising, treatments, and customer engagement. Results-driven mindset, with a proven track record of meeting or exceeding sales targets in a competitive market. Experience conducting performance reviews, career development discussions, and building talent pipelines. Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners. Strong organisational and problem-solving abilities, with a focus on operational efficiency. Flexibility to travel across London to support stores and teams. Benefits Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more!
Global Senior Product Manager Department: Brand Marketing Employment Type: Fixed Term - Full Time Location: Head Office, London Description ELEMIS is seeking a strategic, analytical and creative Global Senior Product Manager to support the brand's product marketing vision and drive our position as a leader in the beauty industry. In this role, you will be responsible for supporting the development of global product marketing strategies, ensuring our products resonate and win with our clients in our diverse markets while staying true to our brand luxury positioning and identity. You will support the strategic framework for our product franchises and individual product positioning based on consumer insights, analytics and collaborating closely with the product development team to bring to life an authentic product innovation pipeline for achieving our ambitious targets. What You'll do: Global Product Strategy Drive global product marketing strategies, aligning product positioning and messaging to reflect our brand ethos, values, and goals. Contribute to the product lifecycle ideation, working closely with the Product development Team and drive launch, market entry, and expansion strategies across multiple global regions. Product Positioning & Messaging Craft and refine compelling product messaging and positioning to communicate our brand's unique value proposition, tailored to various regional and cultural contexts. Collaborate with internal teams (e.g., R&D, brand, digital, sales) to ensure cohesive product storytelling across all channels. Develop compelling presentations to effectively communicate the product proposition to support the regional teams to sell-in to markets. Support with building robust processes between global brand and regulatory teams to ensure we are pushing our messaging as far as we can legally. Consumer Insights & Market Research Drive in-depth consumer research, competitive analysis, and market trends to inform product development and positioning. Identify key insights to enhance product appeal, including consumer needs, behavioral drivers, and emerging beauty trends. Innovation & Portfolio Management Partner with the product development team to conceptualise and define new products and enhancements that align with market needs and consumer expectations. Manage a part of the product portfolio by overseeing launches, line extensions, and product retirements based on strategic goals. Performance Measurement & Optimization Develop and monitor KPIs to measure the impact of product marketing efforts, including product performance, brand engagement, and customer satisfaction. Use data and feedback to optimise ongoing strategies, ensuring continuous improvement and relevancy in the marketplace. Team Leadership & Development Lead, mentor and develop a Global Product Marketing Assistant, with skillsets across product marketing and core brand. The Perfect Candidate: 7+ years in global product marketing roles within beauty (ideally skincare and treatment) and luxury sectors with a proven track record in a leadership role. Proven success in creating and implementing product strategic positioning and proposition. Global Perspective: Demonstrated experience working in or with international markets, with an understanding of regional beauty trends, consumer behaviour, and cultural nuances. Analytical Mindset: Strong analytical and strategic thinking skills with experience in market research, data analysis, and consumer insights. Strong leadership, excellent communication and collaboration skills, with experience working cross-functionally in a fast-paced environment. Creativity & Innovation: Ability to identify and drive innovation in product marketing strategies, staying ahead of industry trends and consumer expectations. Communication: Exceptional written and verbal communication skills, with a talent for storytelling and translating complex concepts into clear, compelling and client-relevant narratives. Client-centric mindset with a passion for bringing to life authentic, impactful and relevant product propositions to engage and delight our target audience. Strong Adaptability and Flexibility: Ability to pivot and adapt to rapidly changing beauty trends, client preferences, and evolving business needs. What we offer you! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type
Feb 18, 2025
Full time
Global Senior Product Manager Department: Brand Marketing Employment Type: Fixed Term - Full Time Location: Head Office, London Description ELEMIS is seeking a strategic, analytical and creative Global Senior Product Manager to support the brand's product marketing vision and drive our position as a leader in the beauty industry. In this role, you will be responsible for supporting the development of global product marketing strategies, ensuring our products resonate and win with our clients in our diverse markets while staying true to our brand luxury positioning and identity. You will support the strategic framework for our product franchises and individual product positioning based on consumer insights, analytics and collaborating closely with the product development team to bring to life an authentic product innovation pipeline for achieving our ambitious targets. What You'll do: Global Product Strategy Drive global product marketing strategies, aligning product positioning and messaging to reflect our brand ethos, values, and goals. Contribute to the product lifecycle ideation, working closely with the Product development Team and drive launch, market entry, and expansion strategies across multiple global regions. Product Positioning & Messaging Craft and refine compelling product messaging and positioning to communicate our brand's unique value proposition, tailored to various regional and cultural contexts. Collaborate with internal teams (e.g., R&D, brand, digital, sales) to ensure cohesive product storytelling across all channels. Develop compelling presentations to effectively communicate the product proposition to support the regional teams to sell-in to markets. Support with building robust processes between global brand and regulatory teams to ensure we are pushing our messaging as far as we can legally. Consumer Insights & Market Research Drive in-depth consumer research, competitive analysis, and market trends to inform product development and positioning. Identify key insights to enhance product appeal, including consumer needs, behavioral drivers, and emerging beauty trends. Innovation & Portfolio Management Partner with the product development team to conceptualise and define new products and enhancements that align with market needs and consumer expectations. Manage a part of the product portfolio by overseeing launches, line extensions, and product retirements based on strategic goals. Performance Measurement & Optimization Develop and monitor KPIs to measure the impact of product marketing efforts, including product performance, brand engagement, and customer satisfaction. Use data and feedback to optimise ongoing strategies, ensuring continuous improvement and relevancy in the marketplace. Team Leadership & Development Lead, mentor and develop a Global Product Marketing Assistant, with skillsets across product marketing and core brand. The Perfect Candidate: 7+ years in global product marketing roles within beauty (ideally skincare and treatment) and luxury sectors with a proven track record in a leadership role. Proven success in creating and implementing product strategic positioning and proposition. Global Perspective: Demonstrated experience working in or with international markets, with an understanding of regional beauty trends, consumer behaviour, and cultural nuances. Analytical Mindset: Strong analytical and strategic thinking skills with experience in market research, data analysis, and consumer insights. Strong leadership, excellent communication and collaboration skills, with experience working cross-functionally in a fast-paced environment. Creativity & Innovation: Ability to identify and drive innovation in product marketing strategies, staying ahead of industry trends and consumer expectations. Communication: Exceptional written and verbal communication skills, with a talent for storytelling and translating complex concepts into clear, compelling and client-relevant narratives. Client-centric mindset with a passion for bringing to life authentic, impactful and relevant product propositions to engage and delight our target audience. Strong Adaptability and Flexibility: Ability to pivot and adapt to rapidly changing beauty trends, client preferences, and evolving business needs. What we offer you! Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more Generous Holiday Allowance, increasing with length of service Company Pension Scheme Bonus/Commission Scheme Healthcare Cash Plan (with Dental) Private Medical Insurance Employee Assistance Programme for all Associates and their families Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards Much, much more! Some benefit eligibility is based on length of service or contract type