Birmingham Women's and Children's Hospital Charity

At Birmingham Women s and Children s Hospital (BWC) Charity, we believe there s always more we can do for our women and sick kids. It s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. We are looking for an ambitious, passionate and confident individual to join our charity. An integral role, you will provide operational, administrative, account management and customer service support and build and maintain long-term relationships with our charity supporters To thrive in this role, you ll need to be an ambitious individual, with the skills to work in a fast-paced environment. You ll be required to: • Manage accounts and registrations, successfully motivating and inspiring supporters to increase the charity s total number of annual eventers. Responding to all inbound enquiries in a prompt and efficient manner. • Work closely with the Challenge Events Manager to deliver flagship events such as the Great Run Series, overseeing up to three third-party events per year. • Monitor digital fundraising challenge participant groups, managing admin processes through GivePanel and JustGiving and coordinating with fulfilment partners to ensure supporters receive their fundraising packs on time. • Support the wider public fundraising team with administration tasks such as dispatching fundraising materials, processing personal data, maintaining donor records on Salesforce and working with the Supporter Services Team to create, monitor, improve and automate excellent supporter care journeys. • Plan and deliver risk assessments, logistics, income and expenditure, account reconciliation and evaluations to shape future recommendations and continuously improve effectiveness. • Attend supporter or charity-organised fundraising events, always acting as a proud and inspiring ambassador for the charity. • Build and maintain relationships with key supporters, utilising the Fundraising Hub to communicate information about the impact of the charity and the changing fundraising needs. • Maximise all opportunities with supporters and potential fundraisers, using persuasive and motivational skills to drive support for the charity on a long-term basis. • Lead on the creation of event content for the charity website and social media platforms with support from the wider events team and Marketing and Communications Team. • Input into existing and future plans for data capture, making updates and additions to policies and procedures, being responsible for developing and meeting a range of performance KPIs. • Support with key strategic projects to ensure the charity s sustainable income growth and impact within the hospital If you think you have the qualities we are looking for and the desire to contribute, please download the Job Information Pack and then send through your CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. The closing date for return of applications is midnight 1 December Interviews will be held in Birmingham on 11 December . Please note, we will close applications early if we receive sufficient applications.