Naval Children's Charity

Working as part of the Casework Team, the Triage caseworker will be the first point of contact for beneficiaries seeking support: following the triage process to establish the initial needs; moving forward the requests; and following up once the casework process has been completed. This role will involve assessing the needs of the children and family to provide recommendations for appropriate assistance, including financial assistance for welfare needs, advice, and support to families in the management of finances, and assessment of child specific needs Key Tasks and Responsibilities Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval Children s Charity. They work closely with other organisations to ensure that children and families receive appropriate and prompt support. The role of caseworker is to assess the needs of the children and family and provide recommendations for appropriate assistance to the Senior Caseworkers and Senior Leadership Team. This includes financial assistance for welfare needs, advice and support to families in the management of personal affairs and finances, and assessment of child specific needs. Caseworkers should be empathetic and non-judgmental. Caseworkers will receive induction training both in house and externally to include use of the bespoke CMS (Casework Management System) used by the Armed Forces Charity Sector. The role is subject to DBS checking. It may require some home visits and travel around the UK. Triage: To act as the first point of contact to the Casework team for beneficiaries, providing a calm, supportive and professional welcome To complete an initial assessment of need by triaging telephone calls, emails and applications received through Mosaic, Lightning Reach and other referral routes. Contact families who submit an enquiry through the Charity website or via email To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard Accurately record beneficiary information in the CRM system, ensuring timely, detailed, and confidential case notes Identify urgent or emergency requests for support and escalate to a Senior Caseworker for prioritising Provide clear information about available support, signposting, or referrals Follow up with beneficiaries once casework has been completed to ascertain impact and any unmet need Process day to day invoices and pass to the Senior Leadership Team for payment Maintain up-to-date understanding and awareness of the Royal Navy Uphold organisational values at all times, conducting work with integrity, professionalism, and compassion. Naval Children s Charity Candidate recruitment pack 7 Casework: Deal with enquiries and correspondence from beneficiaries Investigate applications for grants and, following assessment, produce recommendations for the Senior Caseworkers, Senior Leadership Team and Grants Committee Liaise with external caseworkers from SSAFA, RN FPS and other organisations to ensure comprehensive casework is carried out on all beneficiaries Establish a relationship of trust with beneficiaries. Offer advice and guidance including relationship, bereavement, family counselling and sign posting where appropriate both by telephone and in person when appropriate to statutory/external organisations and Armed Forces charities Investigate beneficiary entitlement to statutory funds, advise of other possible sources of charitable funding and, with the beneficiaries consent, refer to other charities to almonise with them to provide a package of care for the beneficiary Seek opportunities to encourage other organisations to work proactively with beneficiaries Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children s Charity s confidentiality and data protection policies Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with the Naval Children s Charity s data protection policies Keep abreast of developments in your allocated lead area on legislation, childcare issues and the benefits system and have an awareness of the MoD allowance system Regularly update personal training and skills Such other relevant duties as may be assigned from time to time Person specification Essential Understanding of military life and the impact on serving personnel, veterans and their families Be able to demonstrate empathy, emotional intelligence, and non judgmental communication Evidenced knowledge and experience of charitable and financial support to beneficiary groups Strong communication, organisational and record keeping skillsDesirable Confident using IT including Microsoft Office; knowledge of grants or other CRM Experience of recording information into a CRM (training will be provided) Familiarity with the Royal Navy and the Service charity sector Evidence of working effectively in co-operation with other charities and organisations.Personal qualities Adherence to NCC s values Integrity, honesty and professionalism at all times Naval Children s Charity Candidate recruitment pack 8 Able to treat all people with respect and dignity Willing to take responsibility for actions and remain accountable A team playerThe tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the Charity. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop. The Naval Children s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and associated professionals to share this commitment. N

The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC Head Office in Portsmouth for training and assimilation into the Caseworking team. Working as part of the NCC Casework Team, the Triage Caseworker (Education) will be the first point of contact for beneficiaries seeking educational support through the Greenwich Hospital Go Learn - Free online tutoring for Naval families and the NCC University Bursary Programme. This role involves following the triage processes to assess the needs of the children to provide recommendations for tutoring/bursary support. Assessments may lead to referrals being made to the NCC for financial assistance for other child/family needs, advice, and support in the management of finances, and child specific needs Key Tasks and Responsibilities Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval Children s Charity. They work closely with other organisations to ensure that children and families receive appropriate and prompt support. The role of Triage Caseworker (Education) is to assess the eligibility for support through the Greenwich Hospital Go Learn and The NCC University Bursary Programmes. Where additional child and family needs are identified, recommendations for appropriate assistance to the NCC Casework Team will be required. Caseworkers should be empathetic and non-judgmental. Caseworkers will receive induction training in the NCC s Beacon database, Microsoft forms and other tools necessary to the role. The role is subject to DBS checking. Go Learn - Free online tutoring for Naval families To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard Provide appropriate information to the Go Learn providers to enable the family to receive appropriate support. Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes Log and track applications and progress of tutoring delivery Assess and evaluate outcomes from tutoring If necessary, refer the family to the NCC Triage team for additional support. Provide clear information about available support, signposting, or referrals Follow up with beneficiaries once support has been completed to ascertain impact Naval Children s Charity Candidate recruitment pack 7 University Bursary Programme: To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard Provide appropriate information to the Aspire platform to enable the young person to receive the support Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes Log and track applications and progress of bursary delivery. Assess and evaluate outcomes from bursary. If necessary, refer the young person to the NCC Triage team for additional support. Provide clear information about available support, signposting, or referrals Follow up with beneficiaries once support has been completed to ascertain impact General duties: Ensure confidential handling of all information concerning beneficiaries in accordance with The Naval Children s Charity s confidentiality and data protection policies Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with The Naval Children s Charity s data protection policies Regularly update personal training and skills Such other relevant duties as may be assigned from time to time Essential Professional background in education with an understanding of additional needs Be able to demonstrate empathy, emotional intelligence, and non-judgmental communication Evidenced knowledge and experience of charitable and financial support to beneficiary groups Strong communication, organisational and record keeping skills Ability to work unsupervisedDesirable Confident using IT including Microsoft Office; knowledge of grants or other CRM Experience of recording information into a CRM (training will be provided) Evidence of working effectively in co-operation with other charities and organisations Understanding of military life and the impact on serving personnel, veterans and their families Familiarity with the Royal Navy and the Service charity sector Naval Children s Charity Candidate recruitment pack 8 Personal qualities Adherence to NCC s values Integrity, honesty and professionalism at all times Able to treat all people with respect and dignity Willing to take responsibility for actions and remain accountable A team playerThe tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the Charity. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop. The Naval Children s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and associated professionals to share this commitment